HellSpin Casino

Updating info on account and stalled wd

$131.54

I am writing to formally raise a serious concern about my Hell Spin account.

Currently, I have a balance of €250,000 and it is unavailable for withdrawal, despite several attempts to contact your support team I was able to talk to support but even so nothing was resolved, they said that the document is under analysis and only, I fully complied with all KYC verification requests and sent all the necessary documentation. However, I did not receive any explanation or clear resolution.

This situation is unacceptable and causes serious suffering. I've been making deposits and withdrawals frequently for 2 years and I've never had problems I've lost a lot of money and now that I've been lucky enough to get this high amount, they're blocking withdrawals of up to 1,000 euros, and I had already made several withdrawals like this and none had problems, all within 1 hour were already in the account.

Sincerely,

< private info removed >

Casino is not closing my account after several mails about gambling addiction refund demanding

€250000

Hi all,
After several mails to hellspin casino to close my account for gambling addiction issues that I have, they are completely ignoring me. I demand a full refund of my money that I spend after those mails and chats (250 euros) and immediate closure of my account. That's completely violation of their rules, they still ignoring me

Cancelled transaction but credited from card

€250

First off it's even worse because Hellspinn is an epic casino overall.

In another casino it happened the same but a smaller amount and the other case were credited back to My revolut two days after but the 100 eur deposit which I made to HellSpin the 22 of March never came back.

So what happened is I was about to deposit 100 eur, but when the payment should had prompted My revolut for accepting the payment the payment said "transaction cancelled".

So I tried again and it worked, allthough a different amount, but the first 100 I tried to deposit were deducted from My revolut, and never appeared in My balance at HS.

So I gave it a week, still no balance nor refund, payment shows as completed in revolut (hence I contacted HS support).

They answered mail sayin they had forwarded my request and everything,

I also get answered with an old mail for my resent attempts at contact with HS support on the matter.

Casino Closes Account Without Paying Withdrawal After Two Months

€100

I am writing to express my deep dissatisfaction and frustration with the treatment I have received as a customer of Hell Spin Casino.
Despite fulfilling all verification requirements promptly and diligently, I have encountered significant hurdles in attempting to withdraw my rightfully earned funds.

Here is a concise timeline of events:

On January 4, I successfully hit a win at Hell Spin Casino.
The very next day, January 5, I was informed that my account had been verified.
I complied with all verification requests, including uploading essential documents such as ID photos, Skrill photos (as I utilized Skrill for payment), bank statements, a selfie with ID, and a document confirming the source of income of the deposited funds.
On February 21, after waiting patiently for weeks, I was notified that my account was finally in order and eligible for withdrawal.
However, upon requesting a withdrawal, my request was inexplicably cancelled. The reason provided was the necessity to upload a bank statement from my online bank displaying all incoming and outgoing transactions for the past three months, along with a document confirming the source of income for the deposited funds.
I promptly sent the required documents via email as requested.
To my dismay, I was informed that my documents were not attached to the email, despite my efforts to ensure they were properly included.
In response, I sent the documents again, not once but twice, in two separate emails.
Further, I complied with the additional request for my Skrill statement since the inception of my account, sending it a total of three times.
Despite my repeated attempts to communicate via chat and email, I have encountered unresponsiveness from Hell Spin Casino, especially evident in my failed attempt to contact them on March 6.
In my latest effort to resolve the matter, I sent an email to support, attaching my Skrill statement yet again.
Shockingly, without any prior warning or justification, my account was abruptly closed by Hell Spin Casino, leaving me completely stranded and without recourse.
This treatment is not only unjust but also utterly unacceptable. I have fulfilled all obligations required of me as a player, and yet I have been met with obstruction, indifference, and ultimately, account closure without explanation.

I demand immediate action to rectify this situation. Specifically, I request the prompt processing of my withdrawal request and the reinstatement of my account, accompanied by a formal apology for the undue inconvenience and distress caused.

I eagerly await your swift and comprehensive response.

Sincerely,
Anthony

Rejected

€1300

Big withdrawal delay since July 12th

Hi. I play at Hellspin Casino. Fully verified. I make many deposits and withdrawals, they were a very good casino up until this delay.

But now my account is stuck. I try to withdraw 2788 EUR on 12 July. It is still pending on 24 July and support keeps telling me "Sorry it is in the queue please be patient". This is too long, usually withdrawal is very good within 24 hours so I know the "queue" is not true.

Screenshot attached.

Amount of complaint 2788 EUR.

Please help with this long delay at Hellspin Casino.

€2788

Complaint Statistics

Resolved 5

Avg. Amount $ 59,594

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

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Player rating

9.1/10 ● 137 reviews

Top reviews from our players

Arobins2128

1/10

They will do anything they can to not pay you out, after getting an email to say my withdrawal was approved, only to find it had even rejected, I have been trying for days to withdraw again, but every time they reject it but don't tell me what information I entered incorrectly. They will be very vague and just say please check you have entered information correctly. Live chat are no help, apparently they can't help you through chat, you must email the help desk, who never bloody reply. It's the 2nd time this has happened when trying to withdraw. Will not be playing at this site after this. And I loved the selection of games and bonuses, but not interested in playing at sites that behave like this when trying to withdraw. I know they are hoping I will just play the money til it's all gone, but I'm not touch it until it's in my bank account.

Thank you for your feedback, Arobins2128. We’re very sorry to hear about the issues you’ve experienced with withdrawals. To help resolve this as quickly as possible, please reach out once again to our support team at [email protected] They will be able to review your situation and assist you with completing your withdrawal correctly. We appreciate your patience and hope your experience with the platform improves.

HellSpin Casino 3 weeks ago

Awa31

9/10

Jumped in on a random scroll, threw in $50, walked out with $280. Clean win. Slots got a nice pace, and the bonus rounds don’t feel rigged. Took a minute to figure out the terms; not super clear, but I managed. Layout’s tight, runs smoothly. Live games could use more dealers, but no biggie. Not my main spot, but I’ll definitely circle back when I’m feeling lucky again. Nine solid stars.

Thank you for your feedback, Awa31! We’re thrilled to hear about your clean $280 win from a $50 deposit—what a session! It’s great that you enjoyed the pace of the slots and felt the bonus rounds were fair. We appreciate your note about the terms being a bit unclear and the suggestion for more live dealers—both are helpful for improving the experience. Thanks for sharing your thoughts and for the generous nine-star rating. We’re glad you’ll be circling back when luck strikes again!

HellSpin Casino 3 weeks ago

Yguz811

10/10

I’m into the variety here, especially the less common games I don’t see everywhere. Payments have been reliable, and I like that they stick to recognizable game providers. The welcome offer wasn’t as big as I expected, and the wagering terms could be explained in a simpler way. On the plus side, the cashier and verification steps feel organized, not messy. All in all, it comes off fair and trustworthy.

Thank you for your feedback, Yguz811! We’re glad to hear that you enjoy the variety of games, especially the less common titles, and that payments have been reliable. It’s great to know that the cashier and verification steps feel organized and straightforward. We appreciate your notes about the welcome offer and the wagering terms—they’re helpful for improving clarity. Overall, we’re happy that the platform feels fair and trustworthy for you. Thanks for sharing your experience and for the perfect 10/10 rating!

HellSpin Casino 3 weeks ago

Yidakacu86

10/10

I mainly stick to poker, and the tables here feel alive. Opponents actually think and bluff like real people, and the software runs smoothly even with multiple tables open.

Thank you for your feedback, Yidakacu86! We’re glad to hear that the poker tables feel lively and that opponents provide a realistic and engaging experience. It’s great that the software runs smoothly, even with multiple tables open. We appreciate you sharing your experience and for the perfect 10/10 rating!

HellSpin Casino 3 weeks ago

Sanur1

10/10

The live odds respond within seconds of on-field events. You can tell they’re synced with reliable data feeds. Even when VAR decisions drag, their system waits before changing markets. It prevents unfair settlements. That’s professionalism done right.

Thank you for your feedback, Sanur1! We’re glad to hear that the live odds respond quickly and accurately, and that the system handles delays like VAR decisions carefully to prevent unfair settlements. It’s great to know you appreciate the professionalism and reliability of the platform. Thanks for sharing your experience!

HellSpin Casino 3 weeks ago

Xevusss

9/10

Interface kinda simple but works fine. I’m on mobile mostly and no lag so far. I just wish the search bar for games was bigger. Won small amounts on Mega reels and withdrew twice, both times within 24 h. Verification a bit annoying but once done, all good. Props to their live chat team tho, patient ppl.

Thank you for your feedback, Xevusss! We’re glad to hear that the interface works well for you on mobile and that you haven’t experienced any lag. It’s great that your withdrawals were smooth and arrived within 24 hours. We appreciate your note about the verification process and your suggestion for a bigger search bar—both are helpful for improving the experience. It’s also wonderful to hear that the live chat team was patient and supportive. Thanks for sharing your thoughts!

HellSpin Casino 3 weeks ago

Monervil

9/10

I felt like the entire experience was reliable from the moment I started. I used the bonus, tested out a few different games and concluded the session with a total of $130. I experienced no long wait times or confusing instructions. I liked how quickly everything progressed.

Thank you for your feedback, Monervil! We’re glad to hear that your experience felt reliable from start to finish. It’s great that you enjoyed using the bonus, exploring different games, and finishing your session with $130. We’re also happy that everything progressed quickly without long waits or confusing instructions. Thanks for sharing your experience!

HellSpin Casino 3 weeks ago

jabbby

10/10

I’m not tryna get rich off this stuff, just vibe. And this casino hits that sweet spot. Feels fair, not rigged, and the games don’t crash mid-spin. Plus, the sound effects go hard. Sometimes withdrawals take a sec, but they come through. Overall, chill spot to waste some time and maybe bag a little extra cash.

Thank you for your feedback, jabbby! We’re glad to hear that the casino hits that sweet spot for you—fair games, no crashes, and enjoyable sound effects all add to a fun experience. It’s great that your withdrawals come through, even if they take a little time. We appreciate you sharing that it’s a chill spot to relax and maybe pick up some extra cash. Thanks for letting us know about your experience!

HellSpin Casino 3 weeks ago

Litopn1s