HellSpin Casino

Updating info on account and stalled wd

$132

I am writing to formally raise a serious concern about my Hell Spin account.

Currently, I have a balance of €250,000 and it is unavailable for withdrawal, despite several attempts to contact your support team I was able to talk to support but even so nothing was resolved, they said that the document is under analysis and only, I fully complied with all KYC verification requests and sent all the necessary documentation. However, I did not receive any explanation or clear resolution.

This situation is unacceptable and causes serious suffering. I've been making deposits and withdrawals frequently for 2 years and I've never had problems I've lost a lot of money and now that I've been lucky enough to get this high amount, they're blocking withdrawals of up to 1,000 euros, and I had already made several withdrawals like this and none had problems, all within 1 hour were already in the account.

Sincerely,

< private info removed >

Casino is not closing my account after several mails about gambling addiction refund demanding

€250,000

Hi all,
After several mails to hellspin casino to close my account for gambling addiction issues that I have, they are completely ignoring me. I demand a full refund of my money that I spend after those mails and chats (250 euros) and immediate closure of my account. That's completely violation of their rules, they still ignoring me

Cancelled transaction but credited from card

€250

First off it's even worse because Hellspinn is an epic casino overall.

In another casino it happened the same but a smaller amount and the other case were credited back to My revolut two days after but the 100 eur deposit which I made to HellSpin the 22 of March never came back.

So what happened is I was about to deposit 100 eur, but when the payment should had prompted My revolut for accepting the payment the payment said "transaction cancelled".

So I tried again and it worked, allthough a different amount, but the first 100 I tried to deposit were deducted from My revolut, and never appeared in My balance at HS.

So I gave it a week, still no balance nor refund, payment shows as completed in revolut (hence I contacted HS support).

They answered mail sayin they had forwarded my request and everything,

I also get answered with an old mail for my resent attempts at contact with HS support on the matter.

Casino Closes Account Without Paying Withdrawal After Two Months

€100

I am writing to express my deep dissatisfaction and frustration with the treatment I have received as a customer of Hell Spin Casino.
Despite fulfilling all verification requirements promptly and diligently, I have encountered significant hurdles in attempting to withdraw my rightfully earned funds.

Here is a concise timeline of events:

On January 4, I successfully hit a win at Hell Spin Casino.
The very next day, January 5, I was informed that my account had been verified.
I complied with all verification requests, including uploading essential documents such as ID photos, Skrill photos (as I utilized Skrill for payment), bank statements, a selfie with ID, and a document confirming the source of income of the deposited funds.
On February 21, after waiting patiently for weeks, I was notified that my account was finally in order and eligible for withdrawal.
However, upon requesting a withdrawal, my request was inexplicably cancelled. The reason provided was the necessity to upload a bank statement from my online bank displaying all incoming and outgoing transactions for the past three months, along with a document confirming the source of income for the deposited funds.
I promptly sent the required documents via email as requested.
To my dismay, I was informed that my documents were not attached to the email, despite my efforts to ensure they were properly included.
In response, I sent the documents again, not once but twice, in two separate emails.
Further, I complied with the additional request for my Skrill statement since the inception of my account, sending it a total of three times.
Despite my repeated attempts to communicate via chat and email, I have encountered unresponsiveness from Hell Spin Casino, especially evident in my failed attempt to contact them on March 6.
In my latest effort to resolve the matter, I sent an email to support, attaching my Skrill statement yet again.
Shockingly, without any prior warning or justification, my account was abruptly closed by Hell Spin Casino, leaving me completely stranded and without recourse.
This treatment is not only unjust but also utterly unacceptable. I have fulfilled all obligations required of me as a player, and yet I have been met with obstruction, indifference, and ultimately, account closure without explanation.

I demand immediate action to rectify this situation. Specifically, I request the prompt processing of my withdrawal request and the reinstatement of my account, accompanied by a formal apology for the undue inconvenience and distress caused.

I eagerly await your swift and comprehensive response.

Sincerely,
Anthony

Rejected

€1,300

Big withdrawal delay since July 12th

Hi. I play at Hellspin Casino. Fully verified. I make many deposits and withdrawals, they were a very good casino up until this delay.

But now my account is stuck. I try to withdraw 2788 EUR on 12 July. It is still pending on 24 July and support keeps telling me "Sorry it is in the queue please be patient". This is too long, usually withdrawal is very good within 24 hours so I know the "queue" is not true.

Screenshot attached.

Amount of complaint 2788 EUR.

Please help with this long delay at Hellspin Casino.

€2,788

HellSpin Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $59,594

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

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Player rating

9.1/10 ● 156 reviews

Top reviews from our players

Milios1986

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HellSpin Casino 2 months ago

roweles

10/10

I like that you can play without feeling overwhelmed by ads or popups. I played for a few hours, won $160, and everything—from deposit to cashout—was smooth and fast.

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HellSpin Casino 2 months ago

Qileex99

10/10

Solid live games experience. Spent most of my time at the live blackjack and roulette tables. Dealers were polite, streams worked fine even on mobile. I withdrew $180 and didn’t run into any delays.

Thank you for your feedback, Qileex99! We’re glad to hear that you enjoyed a solid live games experience, especially at the blackjack and roulette tables. It’s great that the dealers were polite, the streams ran smoothly on mobile, and your $180 withdrawal went through without delays. We appreciate you sharing your experience and for the perfect 10/10 rating!

HellSpin Casino 2 months ago

Bross26

10/10

Solid casino, has paid me out in decent time all the time. Appreciate there urgency when it comes to other support too. Very good options when it comes to depositing aswell

Thank you for your feedback, Bross26! We’re glad to hear that the casino has consistently paid out in a timely manner and that you appreciate the responsiveness of our support team. It’s also great to know that you find the deposit options convenient and reliable. We appreciate you sharing your experience and for the perfect 10/10 rating!

HellSpin Casino 2 months ago

Wog0n

9/10

UI feels modern but not heavy. Pages load fast. Played crash games and some slots. Ended with €58 profit. Withdrawal smooth. No sudden KYC request mid-withdrawal (hate that). Support chat icon visible but not annoying. Overall ok.

Thank you for your feedback, Wog0n! We’re glad to hear that you enjoyed the modern, fast-loading UI and that your session with crash games and slots ended with a €58 profit. It’s great that your withdrawal went smoothly without any sudden KYC requests, and that the support chat was visible without being intrusive. We appreciate you sharing your experience and are happy it was overall a positive one!

HellSpin Casino 2 months ago

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