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HellSpin Casino

Item: HellSpin Casino
Rating: 8.5
Author: Goran G.

The casino is restricted in your country.

Our Rating CasinoRank

8.5/10

CasinoRank

Player Rating 111 reviews

8.9/10

111 reviews

Complaint Response 5 complaints

2 days avg. 5 complaints

AskGamblers Quick Overview

Editor's View

It's hot at HellSpin Casino and each spin of the reels raises the temperature significantly. HellSpin Casino comes with the unique layout and theme and players who are up to no good can find a wide range of online slots and other casino games here. As one might games, the responsible gambling tools are lacking, but the casino's fast in payouts, especially for some specific methods.

Goran G.

What we like

Home to more than 60 gaming providers
Fast withdrawals (some payment methods)
VIP Program

What we don’t like

Slow verification processing times
Limited responsible gambling information

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

HellSpin Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://hellspin.com/

Established

2022

Licences

Curacao Gaming Control Board, Estonian Tax and Customs Board, Kahnawake Gaming Commission

Company

TechOptions Group B.V.

Affiliate Program

Hell Partners

Languages

French, English, German, Portuguese, Italian, Polish, Hungarian, Japanese, Hindi, Greek, Norwegian, Czech, Spanish, Estonian, Malaysian

Casino Type

Crypto Casino, Instant Play, Live Casino, Mobile

VIP / Loyalty Program

VIP Program

General Information about HellSpin Casino

HellSpin Casino is an online casino site home to an attractive collection of games, payment methods, support options and more. The site is owned and operated by TechOptons Group and it features licenses by the Government of Curacao, Estonian Tax and Customs Board and Kahnawake Gaming Commission.

There’s a great selection of casino bonuses available to new and returning players, and you can play from your PC and smartphone. The casino supports all kinds of devices and operating systems, including iOS, Android, and Windows.

You also have the opportunity to join a VIP Program, and the more you get involved, the better your rewards are. It’s also open to regular players or if you’re a high roller.

For more information, keep reading our online casino review to get the facts before you play.

Deposit Methods

Visa, MasterCard, Rapid Transfer, Skrill, Neteller, Paysafecard, N26, Revolut, Bank Wire Transfer, Apple Pay, Jeton, eZeeWallet, MiFinity, AstroPay Card, SticPay, Perfect Money, Blixtpay, CashtoCode, Flexepin, Neosurf, BitPay, Bitcoin, Bitcoin Cash, Dogecoin, Litecoin, Ethereum, Tether, Zcash, TRON, Dash, USD Coin, Ripple, Cardano, Monero, Binance, DAI, BLIK, JCB

Minimum Deposit Amount

€10

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Skrill, Neteller, eZeeWallet, MiFinity, SticPay, Bank Wire Transfer, Rapid Transfer, Revolut, AstroPay Card, Bitcoin, Bitcoin Cash, Dogecoin, Litecoin, Ethereum, Tether, Ripple, BitPay, Monero, Cardano, Binance, Dai, Zcash, Jeton, JCB

Minimum Withdrawal Amount

€10

Withdrawal Fees

Yes

Withdrawal Limit

EUR 4,000 per day, EUR 16,000 per week, EUR 50,000 per month

Currencies

Euros, Australian dollars, Thai baht, Brazilian reals, Bulgarian leva, Canadian dollars, Chilean pesos, Colombian pesos, Costa Rican colóns, Czech Republic korunas, Macedonian denari, Vietnamese dong, Hungarian forints, Hong Kong dollars, Ukrainian hryvnias, Indian rupees, Japanese yen, Georgian laris, Malaysian ringgits, Mexican pesos, Moldovan lei, New Zealand dollars, Norwegian kroner, Pakistani rupees, Peruvian nuevos soles, Philippine pesos, Romanian lei, Indonesian rupiahs, Russian rubles, Singapore dollars, Swiss francs, Bangladeshi takas, Kazakhstani tenges, US dollars, Uzbekistan som, South Korean won, Chinese yuan, Polish zlotys

Verification Speed

0-24 hours

Pending Time

0-72 hours

Withdrawal Times

E-Wallets 0-24 hours
Crypto Currencies 0-24 hours
Bank Transfers 5-9 days
Card Payments 5-9 days
Weekend Cashouts Yes
Progressive Jackpot Wins Paid In Lump Sum

Payment Information and Options at HellSpin Casino

The casino supports a plethora of payment options, including Visa, MasterCard, Skrill, Neteller, EcoPayz, Jeton, Interac and much more. It’s also a cryptocurrency casino, so you can choose from several different crypto options.

The minimum deposit is 10 EUR, and the same applies to withdrawals. You must verify your account when asked. Usually, this happens during your first withdrawal. The KYC verification can take up to 72 hours.

The casino aims to process withdrawals within 12 hours if you’re using an e-wallet. However, if you’re using a credit or debit card, withdrawals can take up to 7 working days. The good news is that cryptocurrency withdrawals are usually quicker and can take less than 24 hours.

You can withdraw up to 4000 EUR per day, 16,000 EUR per week and 50,000 per month. Exceptions can be made if you’re a VIP and progressive jackpots are paid in full.

Game Providers

Amatic Industries, Amusnet (Former EGT Interactive), Apollo Games, Belatra, Betsoft, BGaming, Booming Games, Concept Gaming, CT Interactive, Merkur Gaming, Elk Studios, Eurasian Gaming, Evolution Gaming, NetEnt, Evoplay, Felix Gaming, Fugaso, GameArt, Gamzix, Genii, Habanero, Igrosoft, KA Gaming, Kiron Interactive, Lady Luck Games, Leander Games, Mascot Gaming, Games Global, Nolimit City, 1x2Games, Onlyplay, Pocket Games Soft, Platipus Gaming, Play'n GO, Playson, Playtech, Pragmatic Play, Push Gaming, Quickspin, RTG, Red Rake Gaming, Red Tiger Gaming, Relax Gaming, Revolver Gaming, Spade Gaming, Spinmatic Entertainment, Spinomenal, Spribe, Stakelogic, Thunderkick, Tom Horn Gaming, Wazdan, World Match, Yggdrasil Gaming, Asia Gaming, Authentic Gaming, BetGames, Ezugi, Ho Gaming, LuckyStreak, SA Gaming, VIVO Gaming, XPro Gaming, FA CHAI Gaming, Win Fast

RTP

Not stated

RNG Tested

Progressive Jackpots

Yes

Game History Feature

Yes

Games at HellSpin Casino

If you like a big game selection, there are plenty here. The casino is home to 60 gaming providers, so there’s no shortage of casino games. You can enjoy the latest online slots, bonus buys, table games and live casino games.

The providers can be listed inside the gaming lobby so you can easily see which ones you have access to. You can also select your favourites to view only their games, a helpful feature if you have your favourites.

If you want to save time and you’re a casino pro, you can also use the search engine tool. You can type in any game, and the casino can find it almost instantly.

If you prefer the thrill of live dealer games that use curing edge technology from top live providers, you won’t be disappointed here. You can enjoy a flawless and smooth experience with the live dealers, creating the ultimate live casino experience. There are games of Live Blackjack, Like Poker, Like Roulette and more. Most of the games are available 24/7, although some will be open throughout different intervals of the day, depending on the provider.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

HellSpin Casinos Commitment to Responsible Gambling

The casino supports a responsible gambling environment, but there is limited information on its website. However, if you have any responsible gambling concerns, you can contact the casino 24/7 because there's an option to self-exclude.

Other than that, not much goes on in this department and we'll update this section should anything changes.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Yes

Support Languages

English

Customer Support at HellSpin Casino

If you have any questions or concerns, you can contact the casino 24/7. One of the quickest options is live chat which can be launched from any page and is currently available in six languages.

You can chat with a live chat agent, or if they’re busy, you’ll join a queue until one is available, as there is no chatbot. Agents are friendly, experienced and responsive, so you shouldn’t have any issues.

If, for some reason, you need additional support, you can also email the casino 24/7. Any complaints must be sent by email, and you can use the AskGamblers Casino Complaints Service if needed.

You’ll also find an online contact form in the Support section and an FAQ page.

Suggest an edit

Complaints

Read the complaints other players have left for HellSpin Casino. Learn more about complaints.

Show all complaints

Submit complaint

Updating info on account and stalled wd

I am writing to formally raise a serious concern about my Hell Spin account.

Currently, I have a balance of €250,000 and it is unavailable for withdrawal, despite several attempts to contact your support team I was able to talk to support but even so nothing was resolved, they said that the document is under analysis and only, I fully complied with all KYC verification requests and sent all the necessary documentation. However, I did not receive any explanation or clear resolution.

This situation is unacceptable and causes serious suffering. I've been making deposits and withdrawals frequently for 2 years and I've never had problems I've lost a lot of money and now that I've been lucky enough to get this high amount, they're blocking withdrawals of up to 1,000 euros, and I had already made several withdrawals like this and none had problems, all within 1 hour were already in the account.

Sincerely,

< private info removed >

Resolved

€250000

Casino is not closing my account after several mails about gambling addiction refund demanding

Hi all,
After several mails to hellspin casino to close my account for gambling addiction issues that I have, they are completely ignoring me. I demand a full refund of my money that I spend after those mails and chats (250 euros) and immediate closure of my account. That's completely violation of their rules, they still ignoring me

Resolved

€250

Cancelled transaction but credited from card

First off it's even worse because Hellspinn is an epic casino overall.

In another casino it happened the same but a smaller amount and the other case were credited back to My revolut two days after but the 100 eur deposit which I made to HellSpin the 22 of March never came back.

So what happened is I was about to deposit 100 eur, but when the payment should had prompted My revolut for accepting the payment the payment said "transaction cancelled".

So I tried again and it worked, allthough a different amount, but the first 100 I tried to deposit were deducted from My revolut, and never appeared in My balance at HS.

So I gave it a week, still no balance nor refund, payment shows as completed in revolut (hence I contacted HS support).

They answered mail sayin they had forwarded my request and everything,

I also get answered with an old mail for my resent attempts at contact with HS support on the matter.

Resolved

€100

Casino Closes Account Without Paying Withdrawal After Two Months

I am writing to express my deep dissatisfaction and frustration with the treatment I have received as a customer of Hell Spin Casino.
Despite fulfilling all verification requirements promptly and diligently, I have encountered significant hurdles in attempting to withdraw my rightfully earned funds.

Here is a concise timeline of events:

On January 4, I successfully hit a win at Hell Spin Casino.
The very next day, January 5, I was informed that my account had been verified.
I complied with all verification requests, including uploading essential documents such as ID photos, Skrill photos (as I utilized Skrill for payment), bank statements, a selfie with ID, and a document confirming the source of income of the deposited funds.
On February 21, after waiting patiently for weeks, I was notified that my account was finally in order and eligible for withdrawal.
However, upon requesting a withdrawal, my request was inexplicably cancelled. The reason provided was the necessity to upload a bank statement from my online bank displaying all incoming and outgoing transactions for the past three months, along with a document confirming the source of income for the deposited funds.
I promptly sent the required documents via email as requested.
To my dismay, I was informed that my documents were not attached to the email, despite my efforts to ensure they were properly included.
In response, I sent the documents again, not once but twice, in two separate emails.
Further, I complied with the additional request for my Skrill statement since the inception of my account, sending it a total of three times.
Despite my repeated attempts to communicate via chat and email, I have encountered unresponsiveness from Hell Spin Casino, especially evident in my failed attempt to contact them on March 6.
In my latest effort to resolve the matter, I sent an email to support, attaching my Skrill statement yet again.
Shockingly, without any prior warning or justification, my account was abruptly closed by Hell Spin Casino, leaving me completely stranded and without recourse.
This treatment is not only unjust but also utterly unacceptable. I have fulfilled all obligations required of me as a player, and yet I have been met with obstruction, indifference, and ultimately, account closure without explanation.

I demand immediate action to rectify this situation. Specifically, I request the prompt processing of my withdrawal request and the reinstatement of my account, accompanied by a formal apology for the undue inconvenience and distress caused.

I eagerly await your swift and comprehensive response.

Sincerely,
Anthony

Rejected

€1300

Big withdrawal delay since July 12th

Hi. I play at Hellspin Casino. Fully verified. I make many deposits and withdrawals, they were a very good casino up until this delay.

But now my account is stuck. I try to withdraw 2788 EUR on 12 July. It is still pending on 24 July and support keeps telling me "Sorry it is in the queue please be patient". This is too long, usually withdrawal is very good within 24 hours so I know the "queue" is not true.

Screenshot attached.

Amount of complaint 2788 EUR.

Please help with this long delay at Hellspin Casino.

Resolved

€2788

Complaint Statistics

Resolved 4

Avg. Amount $ 74,459

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8.9/10 ● 111 reviews

Top reviews from our players

Aszkaa

2 years ago

There are several hundred slots at Hell Spin Casino so players will not complain about the lack of variety. This amount guarantees a specific variety of casino entertainment. Most of the games at Hell Spin Casino have excellent graphics and themes. Progressive jackpots are very popular, where players can win huge sums, for which they need a bit of luck

Thank you for your positive review, Aszkaa! We're thrilled to hear that you're enjoying the wide variety of slots available at HellSpin Casino. With several hundred slots to choose from, we aim to provide our players with a diverse and engaging gaming experience. We're glad that you appreciate the excellent graphics and themes of our games, as well as the opportunity to win big with progressive jackpots. At Hell SpinCasino, we're committed to providing our players with top-quality entertainment and opportunities for big wins. We appreciate your support and look forward to continuing to exceed your expectations. Happy gaming!

HellSpin Casino 1 year ago

HellSpin Casino News

Read all news about HellSpin Casino, check for updates and stay tuned for exclusive bonuses.

AG News See How AGCCS Recovered €250K from HellSpin Casino in One Complaint

Business tends to slow down in summertime, so people can all take a much-needed breather. However, this doesn’t seem to apply to our Casino Complaints Service team, who are busy as beavers year-round.Proof? It was mid-July when they helped one of our players recover no less than €250,000!Read on to learn how the complaint played out in case you encounter a similar issue with a casino.Stalled Withdrawal and Repeated KYC ChecksOur member airesvitor got in touch with our support department on 10 July, complaining about a stalled withdrawal despite having provided all of the necessary KYC documents.According to the player, such a situation has never happened before, as he had successfully withdrawn money from HellSpin Casino multiple times. This time, however, was different, and the identity verification process was stalled.Our support staff jumped in and requested an explanation from HellSpin, to which they replied that big wins require additional proof of identity and, also, that the process was delayed due to the player’s change of address.HellSpin responded immediately and asked for patience on both ends, justifying the stall with their verification procedures.A week later, however, the casino requested another extension of the deadline, which was granted. Finally, on 24 July, the KYC check was completed, and HellSpin began paying out in accordance with its own withdrawal limits.Patience Is a VirtueAlthough we strive to process and close all complaints as quickly as possible, sometimes we ask you to be patient and wait a bit before the case is resolved. This particular complaint took two weeks to resolve, but when it was finally cleared, it was to the satisfaction of all parties.We thank airesvitor for placing his trust in us, and hope all our members follow in his footsteps and submit a complaint to us whenever they hit a wall with an online casino.