AskGamblers Quick Overview
Editor's View
It's hot at HellSpin Casino and each spin of the reels raises the temperature significantly. HellSpin Casino comes with the unique layout and theme and players who are up to no good can find a wide range of online slots and other casino games here. As one might games, the responsible gambling tools are lacking, but the casino's fast in payouts, especially for some specific methods.
- Home to more than 60 gaming providers
- Fast withdrawals (some payment methods)
- VIP Program
- Slow verification processing times
- Limited responsible gambling information
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HellSpin Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about HellSpin Casino
HellSpin Casino is an online casino site home to an attractive collection of games, payment methods, support options and more. The site is owned and operated by TechOptons Group and it features licenses by the Government of Curacao, Estonian Tax and Customs Board and Kahnawake Gaming Commission.
There’s a great selection of casino bonuses available to new and returning players, and you can play from your PC and smartphone. The casino supports all kinds of devices and operating systems, including iOS, Android, and Windows.
You also have the opportunity to join a VIP Program, and the more you get involved, the better your rewards are. It’s also open to regular players or if you’re a high roller.
For more information, keep reading our online casino review to get the facts before you play.
- E-Wallets 0-24 hours
- Crypto Currencies 0-24 hours
- Bank Transfers 5-9 days
- Card Payments 5-9 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at HellSpin Casino
The casino supports a plethora of payment options, including Visa, MasterCard, Skrill, Neteller, EcoPayz, Jeton, Interac and much more. It’s also a cryptocurrency casino, so you can choose from several different crypto options.
The minimum deposit is 10 EUR, and the same applies to withdrawals. You must verify your account when asked. Usually, this happens during your first withdrawal. The KYC verification can take up to 72 hours.
The casino aims to process withdrawals within 12 hours if you’re using an e-wallet. However, if you’re using a credit or debit card, withdrawals can take up to 7 working days. The good news is that cryptocurrency withdrawals are usually quicker and can take less than 24 hours.
You can withdraw up to 4000 EUR per day, 16,000 EUR per week and 50,000 per month. Exceptions can be made if you’re a VIP and progressive jackpots are paid in full.
Games at HellSpin Casino
If you like a big game selection, there are plenty here. The casino is home to 60 gaming providers, so there’s no shortage of casino games. You can enjoy the latest online slots, bonus buys, table games and live casino games.
The providers can be listed inside the gaming lobby so you can easily see which ones you have access to. You can also select your favourites to view only their games, a helpful feature if you have your favourites.
If you want to save time and you’re a casino pro, you can also use the search engine tool. You can type in any game, and the casino can find it almost instantly.
If you prefer the thrill of live dealer games that use curing edge technology from top live providers, you won’t be disappointed here. You can enjoy a flawless and smooth experience with the live dealers, creating the ultimate live casino experience. There are games of Live Blackjack, Like Poker, Like Roulette and more. Most of the games are available 24/7, although some will be open throughout different intervals of the day, depending on the provider.
HellSpin Casinos Commitment to Responsible Gambling
The casino supports a responsible gambling environment, but there is limited information on its website. However, if you have any responsible gambling concerns, you can contact the casino 24/7 because there's an option to self-exclude.
Other than that, not much goes on in this department and we'll update this section should anything changes.
Customer Support at HellSpin Casino
If you have any questions or concerns, you can contact the casino 24/7. One of the quickest options is live chat which can be launched from any page and is currently available in six languages.
You can chat with a live chat agent, or if they’re busy, you’ll join a queue until one is available, as there is no chatbot. Agents are friendly, experienced and responsive, so you shouldn’t have any issues.
If, for some reason, you need additional support, you can also email the casino 24/7. Any complaints must be sent by email, and you can use the AskGamblers Casino Complaints Service if needed.
You’ll also find an online contact form in the Support section and an FAQ page.
Complaints
Read the complaints other players have left for HellSpin Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Nigbolskigee, your enthusiasm for HellSpin Casino is truly infectious! We're thrilled to hear that you're having such a fantastic experience with us. It's wonderful to know that you appreciate our vast selection of games, user-friendly platform, and generous bonuses. We're especially delighted to hear that Elliot, your VIP manager, has provided you with outstanding support. We'll be sure to pass along your praise to him and the rest of our team. Thank you for your glowing recommendation and for recognizing the hard work and dedication of everyone at HellSpin. We're committed to maintaining this level of excellence and providing you with the best possible gaming experience. If you ever need anything, don't hesitate to reach out. Here's to many more epic wins and enjoyable moments at HellSpin!
Hellspin is by far the best online casino I've used. It's the only one I use now. I have had multiple, large payouts. I have been playing slots for many years and finding Hellspin has been a blessing. I no longer play land base games, as I have won far more on hellspin than any other online casino or land base. My VIP Tiffany, she is amazing. She has helped me so much. I am given frequent no deposit bonuses with a lower wager requirement, which 9 times out of 10 I beat. Truly, Aussie girl who loves her slots...I cannot recommend this casino enough. The online support is great, with quick verification and really quick payouts.
Thank you so much for your glowing review, Kaoz83! We're thrilled to hear that HellSpin has become your top choice for online casino gaming. It's wonderful to know that you've had multiple significant payouts and that our platform has provided you with a rewarding experience compared to both other online casinos and land-based venues. We're delighted that Tiffany, your VIP manager, has been instrumental in enhancing your gaming journey and providing you with frequent no deposit bonuses tailored to your preferences. We aim to reward our loyal players like yourself with bonuses that offer an exciting opportunity to enjoy our games even more. Your recommendation means a lot to us, and we're committed to maintaining the high standards of service that you've come to expect from HellSpin. If you ever need assistance or have any questions, feel free to reach out to our support team. Here's to many more enjoyable moments and big wins at HellSpin!
Pretty good so far.
I used a 1st deposit bonus although the playthrough requirements are pretty high. I managed to make 150 from a 20 dollar deposit, and I believe it was and they sent my interac transfer within an hour.
Once I hit one good payout it hasn't really been the same since. And I never seen a no wagering bonus since I started playing here. Gonna try again today wish me luck
It's great to hear that your initial experience with us has been positive, Poobum89! We're glad you found our deposit bonus helpful. It's fantastic that you were able to turn a $20 deposit into $150, and we're delighted that your Interac transfer was processed quickly. We understand that luck can fluctuate in gambling, but we're confident that you'll find more exciting moments ahead. Wishing you the best of luck on your next gaming session! If you have any questions or need assistance, feel free to reach out to our support team. Enjoy your time at HellSpin!
Hellspin is my favorite website to gamble on. I used to be on a couple of different websites but I decided to close my accounts with others as I went through my transactions and HellSpin I do well on. Not only this but my VIP manager is amazing, Elliot is extremely good at his job they care about their customers and this shows over and over again. Also not to mention they regularly have new games! I am 100%. Loyal to HellSpin because they are loyal to me!!
Thank you so much for your kind words, LBrown! We're thrilled to hear that HellSpin has become your favorite gambling website and that you've had such a positive experience with us. It's wonderful to know that you've found success on our platform and that our VIP manager, Elliot, has provided you with excellent support. We strive to prioritize our customers' satisfaction and loyalty, and we're grateful for your trust and ongoing support. We'll continue to work hard to provide you with top-notch service and exciting new games to enjoy. Here's to many more successful and enjoyable experiences at HellSpin!
They have quite fast withdrawal times and in my experience fast account verification system. They have hundreds of games to choose from. Pleasent interface
Shady email support. "lost" an self-exclusion requested email
- Techical issues on multiple games
- No instant ticket system on support which causes confusion to players
Thank you for sharing your feedback, Inactive user. We're pleased to hear that you found our withdrawal times and account verification process to be efficient, and that you enjoyed our wide selection of games and pleasant interface. However, we're truly sorry to hear about your less-than-satisfactory experience with our email support and technical issues on some games. We take your concerns seriously and will address them promptly to ensure a better overall experience for all our players. Regarding the instant ticket system, we'll explore options to streamline our support process for better clarity and convenience. Your feedback is invaluable to us, and we appreciate your patience and understanding as we strive to improve. If you have any further issues or concerns, please don't hesitate to reach out to us directly.
Please! Just please don't play at this casino!!! You will never get your money!!! If you want to withdraw money they keep asking for documents until you don't have that document!!! Imagine depositing for one week around 500 euros and then you win 450 euros and they don't want to give your money!! WORST CASINO EVER!
We're sorry to hear about your frustrating experience, puiocu. Ensuring a smooth withdrawal process is paramount to us, and we apologize if you encountered any difficulties. Our aim is to maintain transparency and integrity in all our dealings with players. We appreciate your patience and understanding as we work to resolve this issue. If you have any further concerns, please don't hesitate to reach out to our customer support team for assistance.
As of August 2023 the Hell Spin Casino does not have any gambling licence. It used to have a Curacao licence, now it is operated by a company registered in Costa Rica. There is no such thing as Costa Rica gambling licence and Costa Rica online gambling market is NOT regulated in any way.
Thank you for bringing this to our attention, KarolKot. We take compliance and regulatory matters seriously at HellSpin Casino. We apologize for any confusion regarding our licensing status. We are committed to providing a safe and secure gaming environment for our players, and we are currently in the process of rectifying our licensing situation to ensure full compliance with all relevant regulations. We appreciate your understanding and continued support as we work to address this issue.
Good selection of games, incredible customer service. My queries were dealt with extremely fast. The verification process was almost instant and I was paid only my neteller within 3 minutes of requesting withdrawal. I find these guys very trustworthy
Some of the games can be a bit glitchy at times but not enough for me to not enjoy my experience there. Other than that I have nothing negative to say. Ethan, the customer service person who helped me make sure I had the right documents was incredibly helpful and efficient
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our wide selection of games and experienced exceptional customer service. It's great to know that Ethan provided you with efficient assistance throughout the verification process. We appreciate your feedback regarding the occasional game glitches and assure you that our team is continuously working to improve the overall gaming experience. We're delighted to have earned your trust and look forward to welcoming you back to HellSpin for more enjoyable moments!
There are several hundred slots at Hell Spin Casino so players will not complain about the lack of variety. This amount guarantees a specific variety of casino entertainment. Most of the games at Hell Spin Casino have excellent graphics and themes. Progressive jackpots are very popular, where players can win huge sums, for which they need a bit of luck
Thank you for your positive review, Aszkaa! We're thrilled to hear that you're enjoying the wide variety of slots available at HellSpin Casino. With several hundred slots to choose from, we aim to provide our players with a diverse and engaging gaming experience. We're glad that you appreciate the excellent graphics and themes of our games, as well as the opportunity to win big with progressive jackpots. At Hell SpinCasino, we're committed to providing our players with top-quality entertainment and opportunities for big wins. We appreciate your support and look forward to continuing to exceed your expectations. Happy gaming!
HellSpin Casino News
Read all news about HellSpin Casino, check for updates and stay tuned for exclusive bonuses.
Business tends to slow down in summertime, so people can all take a much-needed breather. However, this doesn’t seem to apply to our Casino Complaints Service team, who are busy as beavers year-round.Proof? It was mid-July when they helped one of our players recover no less than €250,000!Read on to learn how the complaint played out in case you encounter a similar issue with a casino.Stalled Withdrawal and Repeated KYC ChecksOur member airesvitor got in touch with our support department on 10 July, complaining about a stalled withdrawal despite having provided all of the necessary KYC documents.According to the player, such a situation has never happened before, as he had successfully withdrawn money from HellSpin Casino multiple times. This time, however, was different, and the identity verification process was stalled.Our support staff jumped in and requested an explanation from HellSpin, to which they replied that big wins require additional proof of identity and, also, that the process was delayed due to the player’s change of address.HellSpin responded immediately and asked for patience on both ends, justifying the stall with their verification procedures.A week later, however, the casino requested another extension of the deadline, which was granted. Finally, on 24 July, the KYC check was completed, and HellSpin began paying out in accordance with its own withdrawal limits.Patience Is a VirtueAlthough we strive to process and close all complaints as quickly as possible, sometimes we ask you to be patient and wait a bit before the case is resolved. This particular complaint took two weeks to resolve, but when it was finally cleared, it was to the satisfaction of all parties.We thank airesvitor for placing his trust in us, and hope all our members follow in his footsteps and submit a complaint to us whenever they hit a wall with an online casino.
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HellSpin Casino!! What an amazing, awesome, convenient and easy to use platform for online slots!! A HUGE epic game selection from so many great providers! It's hard to figure out what slots to play at times! Lol.. easy to use and navigate! EPIC bonuses! And the customer service is outstanding!! I take my hat to all! Especially my VIP manager, Elliot! 10 stars just aren't enough! Awesome work Hellspin, keep up the amazing support you all have! THE ONLY ONLINE CASINO I RECOMMEND, HIGHLY!
I can't really fault Hellspin at all to be honest, fair! I have not yet had to complain about anything or anyone at Hellspin!! Such a great online casino and awesome customer service!