HellSpin Casino

Updating info on account and stalled wd

$131.54

I am writing to formally raise a serious concern about my Hell Spin account.

Currently, I have a balance of €250,000 and it is unavailable for withdrawal, despite several attempts to contact your support team I was able to talk to support but even so nothing was resolved, they said that the document is under analysis and only, I fully complied with all KYC verification requests and sent all the necessary documentation. However, I did not receive any explanation or clear resolution.

This situation is unacceptable and causes serious suffering. I've been making deposits and withdrawals frequently for 2 years and I've never had problems I've lost a lot of money and now that I've been lucky enough to get this high amount, they're blocking withdrawals of up to 1,000 euros, and I had already made several withdrawals like this and none had problems, all within 1 hour were already in the account.

Sincerely,

< private info removed >

Casino is not closing my account after several mails about gambling addiction refund demanding

€250000

Hi all,
After several mails to hellspin casino to close my account for gambling addiction issues that I have, they are completely ignoring me. I demand a full refund of my money that I spend after those mails and chats (250 euros) and immediate closure of my account. That's completely violation of their rules, they still ignoring me

Cancelled transaction but credited from card

€250

First off it's even worse because Hellspinn is an epic casino overall.

In another casino it happened the same but a smaller amount and the other case were credited back to My revolut two days after but the 100 eur deposit which I made to HellSpin the 22 of March never came back.

So what happened is I was about to deposit 100 eur, but when the payment should had prompted My revolut for accepting the payment the payment said "transaction cancelled".

So I tried again and it worked, allthough a different amount, but the first 100 I tried to deposit were deducted from My revolut, and never appeared in My balance at HS.

So I gave it a week, still no balance nor refund, payment shows as completed in revolut (hence I contacted HS support).

They answered mail sayin they had forwarded my request and everything,

I also get answered with an old mail for my resent attempts at contact with HS support on the matter.

Casino Closes Account Without Paying Withdrawal After Two Months

€100

I am writing to express my deep dissatisfaction and frustration with the treatment I have received as a customer of Hell Spin Casino.
Despite fulfilling all verification requirements promptly and diligently, I have encountered significant hurdles in attempting to withdraw my rightfully earned funds.

Here is a concise timeline of events:

On January 4, I successfully hit a win at Hell Spin Casino.
The very next day, January 5, I was informed that my account had been verified.
I complied with all verification requests, including uploading essential documents such as ID photos, Skrill photos (as I utilized Skrill for payment), bank statements, a selfie with ID, and a document confirming the source of income of the deposited funds.
On February 21, after waiting patiently for weeks, I was notified that my account was finally in order and eligible for withdrawal.
However, upon requesting a withdrawal, my request was inexplicably cancelled. The reason provided was the necessity to upload a bank statement from my online bank displaying all incoming and outgoing transactions for the past three months, along with a document confirming the source of income for the deposited funds.
I promptly sent the required documents via email as requested.
To my dismay, I was informed that my documents were not attached to the email, despite my efforts to ensure they were properly included.
In response, I sent the documents again, not once but twice, in two separate emails.
Further, I complied with the additional request for my Skrill statement since the inception of my account, sending it a total of three times.
Despite my repeated attempts to communicate via chat and email, I have encountered unresponsiveness from Hell Spin Casino, especially evident in my failed attempt to contact them on March 6.
In my latest effort to resolve the matter, I sent an email to support, attaching my Skrill statement yet again.
Shockingly, without any prior warning or justification, my account was abruptly closed by Hell Spin Casino, leaving me completely stranded and without recourse.
This treatment is not only unjust but also utterly unacceptable. I have fulfilled all obligations required of me as a player, and yet I have been met with obstruction, indifference, and ultimately, account closure without explanation.

I demand immediate action to rectify this situation. Specifically, I request the prompt processing of my withdrawal request and the reinstatement of my account, accompanied by a formal apology for the undue inconvenience and distress caused.

I eagerly await your swift and comprehensive response.

Sincerely,
Anthony

Rejected

€1300

Big withdrawal delay since July 12th

Hi. I play at Hellspin Casino. Fully verified. I make many deposits and withdrawals, they were a very good casino up until this delay.

But now my account is stuck. I try to withdraw 2788 EUR on 12 July. It is still pending on 24 July and support keeps telling me "Sorry it is in the queue please be patient". This is too long, usually withdrawal is very good within 24 hours so I know the "queue" is not true.

Screenshot attached.

Amount of complaint 2788 EUR.

Please help with this long delay at Hellspin Casino.

€2788

Complaint Statistics

Resolved 5

Avg. Amount $ 59,594

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Review this casino

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Player rating

9.1/10 ● 137 reviews

Top reviews from our players

Iniko

10/10

The array of games on Hellspin is excellent, and the customer support is top-notch. Verification is quick and straightforward. I also want to mention the withdrawal of funds, which is surprisingly fast.

Sometimes I encountered problems with the site loading for a long time, but it wasn't so often, but still, you don't really want to wait when you really want to go in and spend your free time playing.

Iniko, thank you for your positive feedback on Hellspin! We're thrilled to hear that you’re enjoying our excellent game variety, quick verification, and fast withdrawals. It’s great to know our customer support is meeting your expectations. We understand that occasional site loading issues can be frustrating. We’re constantly working to improve the overall experience and will take your feedback into account to enhance site performance. If you have any other concerns or need assistance, feel free to reach out. Thanks for your support and for playing with us!

HellSpin Casino 1 year ago

Awesome25

10/10

Hellspin Casino: Where the Devil's Advocate Always Advises "One More Spin"!

Who knew a trip to Hell through the River Styx could be so entertaining? My journey with Hellspin Casino began on a frigid December night in 2023, as I huddled in my frost enveloped car, waiting for relatives at the airport amidst a raging blizzard. Bored from waiting and seeking warmth, I decided to give their Gift Rush slot a spin with some free spins they'd generously bestowed upon me through my phone.

Little did I know, those spins would ignite a blazing hot streak! Not only did I score some impressive winnings and fully wagered the bonus requirements, but I managed to cash out twice on separate occasions. Talk about turning up the heat on a cold night!

Initially, I feared the verification process would be "hellish", but to my surprise, it was smoother than a demon's silver tongue. Uploading my proof of address, payment method and identity documents was a breeze and before I knew it, I was back to stoking the fires of fortune.

Hellspin's interface is a visual inferno, with flames licking at every corner of the screen. It seems that hell hasn't been used in a while which explains the dark blue background. But don't let the devilish design fool you into thinking it's innocent as this casino is heavenly when it comes to user support. The game selection is hotter than Hades, featuring titles from over 60 providers that'll keep you well entertained for eternity.

One of my favorite features is their low $10 minimum for Interac deposits and withdrawals. It's perfect for casual players who don't want to "sell their soul for a good time" lol. However, I must admit, it's been over a year and a half since I've seen any tempting offers from Hellspin. Their current 50% match bonus with 50 free spins isn't quite enough to lure me back into the fiery pit of demons.

Despite this, Hellspin remains a solid choice for online gaming enthusiasts. With it's fiery theme, amazing game choices and efficient customer support via live chat, it's a hell of a good time, just remember to keep a handy fire extinguisher handy, just in case!

Awesome25, thank you for the fiery and entertaining review! We're delighted to hear that Hellspin Casino has warmed up your gaming experience, even on a frigid December night. It’s fantastic to know that you enjoyed our Gift Rush slot, found the verification process smooth, and were impressed by our game selection and user support. We appreciate your feedback on our bonuses and understand your desire for more tempting offers. Rest assured, we’re always working on new promotions and ways to enhance the experience for our players. If you ever need assistance or have more feedback, our support team is here to help. Thanks again for the great review, and we look forward to seeing you back for more “hellishly” good times!

HellSpin Casino 1 year ago

G1lFrog

10/10

Hellspin is a game-changer. They offer an exceptional live dealer experience that really makes you feel like you're in a real casino. The dealers are professional and friendly, and the video streaming quality is top-notch. I'm really impressed.

Hellspin, on the contrary, impressed me, I've played on many sites and everyone has basically the same problems. But this isn't the case here, I especially want to note the speed of withdrawal of funds, for this I have special respect.

G1lFrog, thank you for your fantastic feedback! We're thrilled to hear that you’re impressed with our live dealer experience and the quality of our streaming. It's great to know that our professional dealers and efficient fund withdrawals have made a positive impact on your gaming experience. If you have any other suggestions or need further assistance, feel free to reach out. We're here to make your experience as enjoyable as possible! Happy gaming!

HellSpin Casino 1 year ago

dimram

1/10

The game is not responsible gambling at all .
I have requested some time close my account and instead of closing the account Tiffany was keep sending me bonus be and was forcing me to gamble more instead of closing the account. Last week I lost 7000 EUR and when contacted them to give me the money (which I never must be able to play there, because they denied to self exclude me) they closed the account now

Dimram, we're sorry to hear about your experience. We take responsible gambling very seriously and understand the importance of adhering to your request to close your account. It’s concerning to hear that you received bonus offers after requesting closure. Please reach out to our support team directly with your account details so we can investigate this issue thoroughly and ensure that your request is handled appropriately. We are committed to addressing any issues and improving our service. Thank you for bringing this to our attention.

HellSpin Casino 1 year ago

Astaroth

2/10

Nice looking interface and you have the site running right ill give you that much I have to keep writing so as to fill up the characters so i guess ill keep writing ok done.

Are you serious your based on Costa Rica , Your withdrawal times are shocking slow , and the reviews I've seen are just a jack up.

If your going to show up on AG you will always run straight into me after what I've been through and others with places from Costa Rica I'll never allow another to suffer through it .

Astaroth, thank you for your feedback. We appreciate your comments about our interface and site functionality. However, we’re sorry to hear about your concerns regarding withdrawal times and reviews. We understand the importance of timely withdrawals and strive to improve our processes. Your feedback is valuable, and we will look into these issues further. If you have specific concerns or need assistance, please contact our support team directly. We’re here to help and work towards a better experience for all our players. Thank you for sharing your thoughts!

HellSpin Casino 1 year ago

kore10111

10/10

The support, the range, and the wins I definitely like. The layout and the flow of the site. Really recommend this site as it’s a great feel, and pays lol that’s the main thing.

kore10111, thank you for your great feedback! We’re thrilled to hear that you like our support, game range, and the overall site layout. It’s fantastic to know that you’re enjoying your wins and the overall experience with us. Your recommendation means a lot to us. If you have any more thoughts or need assistance, don’t hesitate to reach out. Happy gaming!

HellSpin Casino 1 year ago

jokerxxx

10/10

Nice casino, nice bonuses, fast withdrawals and verification, huge variety of slots! The customer support is very friendly and helpful too. Easy to become a VIP member.

3x times deposit wager needed but that's not such a big problem. Everything else is pretty good, I enjoy the site. The VIP program may need some remake.

jokerxxx, thanks for your positive feedback! We’re glad to hear you’re enjoying the variety of slots, the fast withdrawals, and the friendly customer support. It’s great to know that becoming a VIP member has been easy for you. We appreciate your input on the deposit wagering requirements and the VIP program. Your suggestions are valuable, and we’ll take them into account as we work on improvements. If you have any other feedback or need assistance, feel free to reach out. Enjoy your time at the casino!

HellSpin Casino 1 year ago

Daddy2022

10/10

Hellspin casino has a Great layout, helpful support, clean site, very appealing vip program, VIP managers are amazing. I would recommend playing here. Always pay you out. Multiple deposit and withdrawal methods. You can access from most countries. Always have great bonuses on offer.

There is nothing I can really say. Maybe the pay id withdrawal option might be a winner in my eyes. That is the only thing I can think of. I don't have any bad reviews.

Thank you for your wonderful review, Daddy2022! We're thrilled to hear that you're enjoying your experience at HellSpin Casino. It's fantastic to know that you appreciate our layout, helpful support team, and clean site design. We're glad that our VIP program and managers have met your expectations, and we're grateful for your recommendation to others. We understand your suggestion regarding the PayID withdrawal option, and we'll certainly take it into consideration as we continue to enhance our services for our players. Your feedback is invaluable to us as we strive to provide the best possible gaming experience. We're delighted that you have no bad reviews and that you're satisfied with our multiple deposit and withdrawal methods, as well as the accessibility of our platform from most countries. If you ever have any further feedback or suggestions, please don't hesitate to let us know. We're here to ensure your time at HellSpin remains enjoyable and rewarding.

HellSpin Casino 1 year ago

Nigbolskigee

10/10

HellSpin Casino!! What an amazing, awesome, convenient and easy to use platform for online slots!! A HUGE epic game selection from so many great providers! It's hard to figure out what slots to play at times! Lol.. easy to use and navigate! EPIC bonuses! And the customer service is outstanding!! I take my hat to all! Especially my VIP manager, Elliot! 10 stars just aren't enough! Awesome work Hellspin, keep up the amazing support you all have! THE ONLY ONLINE CASINO I RECOMMEND, HIGHLY!

I can't really fault Hellspin at all to be honest, fair! I have not yet had to complain about anything or anyone at Hellspin!! Such a great online casino and awesome customer service!

Nigbolskigee, your enthusiasm for HellSpin Casino is truly infectious! We're thrilled to hear that you're having such a fantastic experience with us. It's wonderful to know that you appreciate our vast selection of games, user-friendly platform, and generous bonuses. We're especially delighted to hear that Elliot, your VIP manager, has provided you with outstanding support. We'll be sure to pass along your praise to him and the rest of our team. Thank you for your glowing recommendation and for recognizing the hard work and dedication of everyone at HellSpin. We're committed to maintaining this level of excellence and providing you with the best possible gaming experience. If you ever need anything, don't hesitate to reach out. Here's to many more epic wins and enjoyable moments at HellSpin!

HellSpin Casino 1 year ago

Kaoz83