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Heaven Casino is closed, please try these instead:

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Heaven Casino

Player Rating 2 reviews
6.5/10
2 reviews
Complaint Response 1 complaints
8 days avg. 1 complaints
What we like
  • Good assortment of slots and other games from different platforms
  • Available in either instant-play or downloadable modes
  • Mobile gaming available on most iOS and Android devices
  • Live chat support available between 08:00 and 22:00 GMT (23:59 GMT Sundays
  • Secured with SSL encryption
  • Proven fair by TST
What we don’t like
  • No players from Canada, China, Turkey
  • Support staff unavailable before 08:00 GMT
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Heaven Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino.pokerheaven.com
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Romanian, Russian
Casino Type
Download, Instant Play, Mobile

Heaven Casino is an online casino that treats all of its players like angels. It is powered by the Microgaming Quickfire, GTECH G2, and IGT platforms and features either downloadable or instant-play gaming, along with dedicated customer service. In addition to both virtual and live casino options, the site also features a sports book and poker room. Many of the games are even available on iOS and Android smartphones and tablets. Heaven Casino is licensed by the jurisdiction of Malta.

Restricted Countries

Heaven Casino is unable to accept players who live in Canada, China, Turkey, or the US and its territories. Residents of all other countries are welcome as long as online gambling is not prohibited by their country's laws.

Mobile Gaming

Players who own an iPhone, iPad, Android, or other compatible modern mobile device can enjoy many of Heaven Casino's games on the go. The mobile version will automatically load whenever a mobile browser is detected. This ensures that all players can start playing on their devices in just seconds.

Security and Fairness

The entire Casino Heaven website is encrypted with the latest SSL technology. This protocol works by obscuring all sensitive information, including passwords, credit card numbers, and banking details, ensuring that no one is able to steal player data. The site also protects its players from getting their personal information sold to third parties with a privacy policy.

All of the platforms offered on the Casino Heaven site are regularly audited by TST for fairness. These tests are conducted independently of the casino, and as such players can rest assured that all games are powered by a genuinely random number generator.

StallCation

Complaints

Read the complaints other players have left for Heaven Casino. Learn more about complaints.

Show all complaints
Heaven Casino won't pay my 5890 Pounds win
I have won during August 5890 pounds. I made a cash deposit of 250 and received a bonus of 250 but the bonus and cash were in separate accounts. I won from my cash deposit not the bonus the 5890 and went to live chat to confirm I may withdraw my winnings. Live chat confirmed I can withdraw. I played slots Hellboy and gambled my winnings to 5890. They sent an email they are not willing to pay, when I asked them why ? I didn't abuse any bonus because I won my own cash they answered that it doesn't matter and that they didn't like the way I played the cash balance. What is exactly the problem I couldn't understand just general emails. Dear Mr. Louza, Thank you for your e-mail. At this stage we would like to confirm that the reasons behind our decision are not in any way related to our casino bonus offer. Our decision is based on a gameplay review which revealed some irregularities of your play and would have been taken regardless of the type of funds used in the gameplay ( real or bonus money). As previously mentioned these decisions are not taken lightly and we came to this solution after a thorough investigation. Kindly refer to the paragraph 9.2. in our terms and conditions: “ In the event that the Company has reasonable grounds for suspecting that the Customer has been involved in any fraudulent, improper, collusive, misleading, fixing, manipulative or other unlawful activity in relation to the Customer’s use of the Products including but not limited to use of any software-assisted methods or techniques or hardware devices in connection with the Products or manipulation of the Company’s gaming system, or has provided incorrect information, the Company shall be entitled to take such action as it deems appropriate, including without limitation, immediately blocking the Customer from accessing the Products, terminating the Customer’s Account, locking the Customer’s gaming account, seizing all funds in the Customer’s account and invalidating any bets placed by the Customer utilizing such fraudulent methods.” Based on the above we are entitled to keep any funds that were obtained by abusing our gaming system. Should you do not agree with our decision please refer to the complaint procedure further described in the paragraph 9.3 and 10.4 in the above quoted terms and conditions. Please also note that no further correspondence will be shared. Thank you for understanding. Kind regards, Marian Poker Heaven
staus Unresolved
£5890

Complaint Statistics

Avg. Amount $ 7,372
Avg. Complaint Duration 9 days
Avg. Response Time 8 days

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Player rating
6.5/10 2 reviews

Top reviews from our players

I'm really happy to admit that lately Microgaming has become one of my top 3 favorite software. At first I wasn't a big fan of them because most slots I played paid me very little and I wasn't lucky there. Recently I've been giving Microgaming another chance and I've already found many amazing games that can bring nice winnings too. So earlier this month I decided to become a member at Heaven casino, which also has microgaming and 2 other software. I guess the logo and the name just attracted me too much.

I made a 30€ deposit and started to play Dolphin Quest because I know that few members really like this game, so I gave it a try. I placed the minimum bets of 0.50€and within the first 40 spins I got a few 5 of a kind wins that paid nice ( each time around 5€) and then I managed to get the bonus game, where I spinned the wheel and got a 17.50€ win! Then I continued to play this game and a few spins later I got another bonus game, this time it paid 2x less than before. I continued to play for about half an hour, got few bonus rounds but no free spins, and when I had made a little profit there of 25€ I decided to change the game. I decided to go with Red Hot Devil slot, It has 5 Reels and 25 paylines and I made the minimum bets of 0.25€. I played it for about 200 spins and to be honest, I was quite disappointed, most of the spins were empty and the ones that weren't, didn't pay more than 0.35€ ( in best case scenario, more often they were 0.02€ wins). It definitely isn't my favorite game from Microgaming, but I was expecting to get at least something out of it. So after that I decided to play their table games. I played Casino Holdem for around 15 minutes, but I didn't have any luck and lost my money.

Overall I had a descent time at Heaven casino, the flash play lagged a bit, but other than that I enjoyed their game selection and I think I might make another deposit there to get more acquainted with their table games, because the variety of them was nice. I also would like to try their live games.

I tried to contact their live support once, but all I got was a window, saying they're all busy so I can come back later or sent a form. I tried to send the form for my question but I received an automated email,saying the email hasn't been sent. I don't think it's good that you have such a hard time contacting the support. I give them 7/10.

The name of this casino is a good one in my opinion, but I wanted to see if the casino itself is good! It is a casino powered by Microgaming games but also other 2 providers, IGT and GTECH G2 that are unknown for me!

When I visited their website, I saw that they have a good welcome bonus that is 100% up to 250 euro and acceptable wagering requirements of 40 x! The minimum deposit is 10 euro and they have a lot of payment options, but I wanted to deposit 20 euro via Skrill to receive a bigger bonus. With 40 euro in my account, I opened Thunderstruck II slot because I like it and I started to spin! Only 2 minutes passed and I triggered the free spins feature but didn’t paid me well, only 6 euro from this feature and I was a little bit worried.

While I was playing this slot, I remembered that I didn’t play The Dark Knight Rises slot for a long time and I decided to try it, maybe I will complete the wagering requirements. It proved to be a bad choice because it lasted only 30 minutes and I lost the money! I don’t know what happened because I ran out of money very fast!

Overall it wasn’t a bad experience but I wasn’t happy at all when I saw that the payout rate isn’t so good! The games are just ok, I like this kind of slots so I will give a 9! They have a lot of payment options that will receive a 9 from me! Even if I lost my money, I will give an 8 for the welcome bonus because of the good amount and acceptable wagering requirements!

The payout rate disappointed me so I will give only a 6!

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