Page 2 – Player Reviews for Guts Casino

I can’t say much good about the site. Perhaps I can cite the speed and attitude of customer service as positive. There are plenty of game providers and there are games on the site.

Funny. Identity documents are requested for a payment of € 200 without notifying the user. Just pending the payout, but no notice of what the player should do. At the time of deposit, the bonus was not manually credited to the account, it had to be requested separately from support. It’s ridiculous that unlike other casinos, this casino already asks the user for every document for as little as € 200. Plus, there’s a verified account under the same brand at another casino. The icons on the page are extra, very difficult to navigate, and not transparent at all. You have to scroll a lot before you can find that provider. It did not happen to me at all, and I find it more outrageous that the payment amount did not even reach the stimulus threshold and documents are requested. They can do it, but other players should be aware that it is very cumbersome as they are not notified that they will not be paid out because KYC didn’t happen. I'm sorry such casinos still exist. :(

Not a bad casino except the customer service is very slow. Took me long to go through the verification process to get it done. Got some bonuses but no win yet. Can be improved.

Serious online casino! Fastest withdrawal I ever see. Verification needed for bigger withdrawals but hey, the verification was done in 1 day. So my big win is on the way. Nice selection of games too.
So for me it's one of the best because they really have fast withdrawal, 24/24 support. You will not feel alone at this casino. Live casino seems to be very nice too. It's worth to give it a try.

Didn't see any bonus promotion. It's not really different from the other online casinos. But I can't criticize because I don't know that good the casino. I just played few times.

It's simply the best, lots of games and crazy good welcome bonus! I don't know why there are so many bad reviews about withdraws, I withrowed yesterday 250euros and got it in less than 12hours on my card! I played on many casinos and this is by far the fastest withdraw I've ever got, so don't listen to negative reviews, trust me its a damn great casino!
All love from Domcaking!

Nothing to dislike, maybe the page is a little slow sometimes but all good, i hope they add even more games in the future!

Guts customer service is really good. From personal experience, guts agents are always available to answer any questions, and help guts customers with any problem or difficulties they are experiencing on guts.

Their promotions are becoming less and less good. They used to be good and now they are bad. Before guts used to have promotions which jad free spins with no deposit needed, now each one of their promotions is a deposit bonus. Guts used to offer birthday bonus on the day of the customer's birthday, guts has now stopped giving birthday bonus. I now feel guts is more interested in their own business profits and care less about their customers. Guts mobile sports site has many many tech issues, which have not been fixed for several months and are still not fixed.

Not a lot. The promo that they offered didn't include the casino tables which was not clearly shown when I put money in. Not at all happy/satisfied with this site.

Easy to deposit, but required multiple documents to withdraw. On their site they say that only happens when it's 2000 or so, but this happened when it was a much smaller withdrawal amount. Not a big deal to submit all they required, but in full transparency it should have been noted on their deposit/withdrawal page that identify verification may be needed to withdraw, when it is not needed to deposit.

That in itself seems weird, you can put money in no issue, but withdrawals of any amount they ask to verify?

Some of the CS agents are friendly - at least they don´t only send standard reply´s
Maltese MGA license - so you can complaint at the MGA if there are problems

Most of the CS agents only use the ´standard reply´
Stalling on WD´s and verification, not helping at all
Asking for docs you don´t need
Don´t provide any information or sending the funds

First impressions so far.
- Nice first bonus, doable wager.
- First withdrawal was done within few hours, this included verifying my account and processing payment (4k).
- All the high volatile games I love so much. + Novomatics!

- Account verification page was a bit bugged, did three different parts but everything went to "verification of address" in the end it worked out.
- Had few random timeouts on slots and site got stuck on loading. Refreshing fixed it eventually.
- 5€ max bet limit during wager

Casino Guts has always been one of the best casinos and there is a good payout of more than 97 + a list of only better providers + fast download times on E wallets + lower min. deposit and withrawal + free flows that they sometimes gave. He'd ever enjoyed playing there.

My work is no longer possible, my country has been excluded, and so many others.

Not much good to say about this casino. Thats a shame.

Worst casino I've played on. They offer their customers promotions, and when it is time to pay up, they claim that one is ineligible for a promotion, even though customers received the promo and was told they were eligible for it. Guts does not pay up. The bizarre thing about it is that they don't deny that they fraud their customers. They just point to a general rule which say that they can end bonuses at any time without any explanation.

Guts Casino is very Good Casino
I love their actions, bonuses, reward system!!!! Brilliant. I higly recommend everyone to play here!

Well I really liked this casino when iIsigned up but then at their sister casino iIhad issues with trying to access their document page to verify my account.

After several chats to try and verify my account at a sister site, I was then blocked from their chat for 1 week. I have now been expelled from their chat and they no longer respond to emails from me either.Although i am not a huge spender, I think it is rude to expel a customer from chat for not being tech savvy and asking questions about verification. Because they amounted to 16 chats, they decided to expel me from chat permanently.

p.s. I contacted Guts casino by email after they responded on here to contact them through private message.
They informed me that they do not have private message so i dont understand why they try to make themselves look good here by acting like they care about their customers. They still have not responded to my initial dislike.

First time deposited 20, withdrawn 50.
Second time deposited 30, withdrew 300...
After some time again deposited 20, immediately won 300...

I recommend this casino, they are not fake...

Really slow and complicated on withdrawal, asking for ton of proofs... But ok :)

Nice casino, mobile friendly hardly any technical difficulties

Well first thing I do is verifying my identity, that went fast and than I won a small amount. It wasnt a bonus or anything just a win with my own money, but it kept saying that they couldn't transfer it. Customer service didnt understand either and told me to cancel and try again. So I did, and still nothing. So I just played with my wins until gone and never returned.

Good choice of game, some good changes to popular games.

Dislikes are they like taking your money, but when I won money and tried to "authenticate" my account. With exactly the same documents as I used on other websites like: Virgin, Sun bingo, Jackpot joy ,Gala bingo, etc.... Apparently they Weren't "Proof enough" for Guts. And subsequently Neither Were the other documents I sent, ex: Bank statement, Screenshot of PayPal account used for deposit. "as requested by them in email". And that was after I finally got a response, 2 weeks later, Which said: quote: We've chosen which documents we need and sent them to our accounts department for final verification. And oh yea """ Nope not good enough"". That was 2 months ago. So in my opinion "be careful, Guts.com seems to be a SCAM website". All other casino web site mentioned in this Review, are fantastic though.

Not much. They do offer a wide range of events to wager on, but that is about it.

If you deposit $100 and take the$100 bonus you can't wager anymore than $100 on any game until you've wagered a minimum of $1200. What a joke! It's common to have to wager 5X or more of your bonus amount but I've never heard of restricting the max wager you can make to $100. Even if you deposited other funds you are still restricted to $100/wager.

Site is slow to load and not easy to navigate at all. Hard to even find where you can view your open wagers and a lot of unnecessary clicks. Avoid guts and go to a real casino like pinnacle or bet365.

Nothing at all. This casino is not honest. Offer looked good. The games looked good.

I was never able to download any of the games. So requested a withdrawal. It took me an hour at the least to withdraw part of the amount I deposited. The withdrawal box initially offered did not allow the filling in of the details.
Terrible!
I decided to try one more time and got a decent withdrawal box. Meanwhile the took of 5 Euros of the 30 I deposited. Note: I was not able to play at all because I was not able to access their games!
I wonder whether I will ever receive the 25 euros I was finally able to withdraw.

Welcome offer was too tempting to say no with a good selection of games.

Slow site and the customer service are extremely slow to reply and when they do they're very rude, training is needed in this area 100%.

They can't even offer a basic RTP request for a game...

Extremely poor and not a casino I can recommend due to the above, I will not be going back.

Good selection of games and a nice layout to the site. Most new slot games on site.

Customer service is awful. Seem to go out of their way to prevent account being verified!!! There is no telephone support only chat and every time you go on that you have to explain all over again what you want each time... I gave up trying to verify my account .. documents get rejected all the time for trivial reasons. I even sent a screen shot showing deposits and withdrawals to the company and was told they could not see them as I did not highlight them....really!!!!

My advice if you do sign up with Guts try verifying your account before you play any games with them to avoid disappointment. I gave up trying. I just blew my balance and have now closed my account.

Good game selection. Nice site layout. Fast payouts (when they are not messing about )

Service it terrible. Staff are rude.
Emails totally contradict live help agents and both tell you to contact the other. KYC process took over a month and numerous emails. Maybe 10. Firstly they didn't tell me why my documents were rejected when I contacted live help they said they were not a member of that team so couldn't find out.
Once I finally found out they images were too blurry (after about 5 of complaining) I was told that my images would be process within 24 hours. In total 7 days later I received an email saying it had been completed. I emailed in to advise that a month of messing around is too much. I was then insulted and offered 5 euros to go away. I wouldn't recommended if you prefer a casino who strive for customer service.

Guts is a casino I usually forget playing at. But I still get great offers, and freespins once in a while.
I love how it's always something going on at guts and you have a chance to get freespins (that are wager free!) and stuff almost all the time.

Fast withdraws, it's easy to verify your account and support is super nice and helpful.

Can't say anything bad at all!

Since recently allowing PayPal as a deposit and withdrawal method GUTS has become one of my favourite casinos. Huge choice of games and very quick pay outs with PayPal. Will be using them a lot more in the future.

Very few deposit bonuses here in the UK, far fewer than there used to be.Hope this will change soon.

I'd pretty much forgotten about Guts until I receive a random e-mail with an offer of some free spins a couple of months ago. I got lucky with those spins and ended up making a withdrawal for just short of £100 - of course, this tempted me into giving them a little play time the following week and I've been very happy playing there several times since then.

Withdrawals are very quick here, I've had a couple arrive within half an hour but generally two or three hours seems to be a fair average. Support have been helpful when I've needed them, apart from the verification problems I mention below.

I need a good reason to play anywhere other than Videoslots these days and the promotions offered by Guts have given me that reason lately - I've particularly loved the world cup free spins promo which has been very generous to me and scored me a tonne of free playtime over the past fortnight!

Great casino all in all, definitely surprised to read that so many people have experienced trouble here!

As somebody else mentioned, the verification process can be a real pain at times - I ended up with a screen full of documents at one stage for no obvious reason, images/documents that had been perfectly acceptable and countless other casinos were rejected for unclear reasons and I eventually started to worry I'd never get verified. Fortunately I did get sorted in the end and have been perfectly happy since, but it was much more stressful than it should be thats for sure.

Fast withdraws are a great reason why I joined. And its true!

I deposit multiple times per week, sometimes even per day and I get the same thing about high bonus ratio. The issue is that I get different stories from different people. I was under the impression I was part of the loyalty scheme, and one person told me I was. Then another said I wasn't. So many mixed messages. [email protected] never gets back to me the same days, its three or four days before getting a response.

I spend a lot of money at the casino and I feel treated poorly. Their live chat doesn't even answer me anymore. I guess I asked too many questions. Also the bonuses add too the bonus ration without accounting for the play through/wagering amounts which are as high as 35X, So unfair!!!

Not sure anymore and this needs to be 50 characters.

Guts used to be my go to casino. Suddenly they quit with all good promotions, totally changed their supportstaff, only competitions and no other bonuses. Constantely saying "too high bonusratio" when you ask for some kind of bonus. Note that I deposit several times a week. I am apparently not the only one experiencing this. Withdrawals never took more than an hour or two, now its 2 days? What the hell happened to Guts. Its with sadness in my heart that I will now take all of my money to Videoslots.

It's hard to argue wit a casino that lets you withdraw to your Ewallet in 2 hours. This is my experience at Guts. Also no withdrawal limit unlike the majority of casinos out there. Combine this with just about every software provider available and you have a great product.

Id like to mark my previous complaint as resolved. GUTS is an honest casino with an EXTENSIVE VERIFICATION PROCESS.
Once approved, payments are prompt.
Appreciate the transparency.
Good job Guts!

Im just typing here to fill in the character requirements. Nothing bad to say anymore. They fufilled they obligation as a casino. Props Guts!

I used to like Guts, 2 hours payment, good games, service was good at the beginning but then?

Customer support is just a joke, I won 4K, when they asked me for documents I send everything they asked for. 24 hours later they sent me the same e-mail? So now I'm contacting the 24/7 chat operator Rick, he says it can take up to 48 hours. So it seems like they are putting up a strategy for you so you can reverse your money and lose it. Funny thing is, I told my friend about it so he decided to sign up, send documents and guess what? 16 hours later they were approved while mine is going on for 1 week now. I lost 2K in those days, now I just have to wait and wait, that's what they are telling me.

The games, but games for everywhere same for all casino.

Everything delay, not respect customer. Ignore customer, I am not recommend this casino for a players.

I find myself drawn back to guts time and time again, I love the free spins with no wagering requirements and the weekly bonuses keep me entertained, Thursday triple is great! I find the support team fantastic, they are really helpful and generous giving goodwill bonuses, every time I contact support my concerns are quickly dealt with and resolved above and beyond any casino I’ve played at! Support staff are the number one reason I continue to play at guts! Thanks guts you have a great casino!

I dislike the Timezone difference and occasionally I miss out on bonuses for this reason! But wait contact support and they are happy to help resolve this! Minimal fuss! Thumbs up!