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Gunsbet Casino

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 176 reviews
8.2/10
176 reviews
Complaint Response 31 complaints
2 days avg. 31 complaints

AskGamblers Quick Overview

Editor's View

Gunsbet Casino lives up to its image as a reputable gambling venue, if not for its elaborate and attractive VIP program, then definitely for its broad selection of games, payment methods, and cryptocurrency options.

What we like
  • 0-24 withdrawal timeframe
  • Broad selection of cryptocurrencies
  • Mobile app available
What we don’t like
  • VIP program could offer more perks
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Gunsbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.gunsbet.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish, Russian, Polish, Kazakh, Portuguese, Bulgarian, Estonian, Croatian, French, Greek, Japanese, Slovak, Slovenian, Chinese, Thai, Hungarian, Korean
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
VIP / Loyalty Program
VIP Program
Social Platforms
X, Instagram, Facebook

General Information About Gunsbet Casino

Gunsbet Casino has been one of DAMA N.V.'s staple online casinos for years now, more precisely since its launch in 2017. Since then, it seems it has only improved, adding more languages, games, and payment options.

The seemingly rough-around-the-edges Wild West theme is rounded off with excellent design, including cute avatars you can choose when you register, intuitive navigation that makes it easy to find your way around the site and games that load at lightning speed.

Scroll down for our full casino review and Gunsbet Casino player reviews.

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Complaints

Read the complaints other players have left for Gunsbet Casino. Learn more about complaints.

Show all complaints
Gunsbet Casino - Delayed payment as my withdrawals are pending for more than 48 hours
Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.


Best regards
Pierre
staus Resolved
€8600
Gunsbet Casino - Pending Withdrawal and Very poor customer support

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

staus Resolved
$1500

Complaint Statistics

Resolved 30
Avg. Amount $ 4,221
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
8.2/10 176 reviews

Top reviews from our players

I played in this casino and won a decent payout. The verification took a reasonable time. Support always quick to answer any question or concerns and withdrawal was fast after all documents are submitted and verified. I will continue play here because I know they’re trusted casino and add new games very often.

Dear MIMOSA, Thank you for such a positive review about our online casino. We appreciate our players and try to make your game comfortable and pleasant. Thank you for mentioning our fast withdrawals and a variety of games. We hope to continue our cooperation in this vein and make you happy with the winnings Only good luck ahead and thank you for your trust. Warmest regards, GunsBet Casino Team

user avatar

Have the best support, their staff are always courteous and they always give a good and easy understanding of the questions you ask them. I also want to highlight their payout system, it's simple and fast. You can actually get the money the same day you asked for the payment. Super good Casino Top marks from me.

They could perhaps set the% of the different play-through requirements for bonuses. I would then like to propose around 30%. Where it is most often between 35% - 50%. Then it would also be nice to have a little longer to get through the bonus requirement. Seems it should be raised to a minimum of 14 days.slightly lower play-through requirements for bonuses.

Dear LOSMENTOS, We appreciate you taking the time and sharing your opinion about GunsBet Casino! Thank you for mentioning good work of support team and our fast withdrawals. Thank you for your advice, will pay attention to your offer about bonuses and will consider it with our bonus department. We improve thanks to your feedback and tips. Hope for further cooperation with you. We promise to do our best to keep it up and even overcome your expectations! Kindest regards, GunsBet Casino Team

user avatar

Great fun with all my favourite slot never had any problem or dislike. Love the free bouses that are given and the employees and manager are awesome. Positive and fast replys on the online chat. Love the cheap deposit options to.

Nothing is disliked I don't go anywhere else to play slots online. Never any problems with this online casino nothing but great fun to be had. Never had to wait for replys on the online chat they are fast to answer any questions you may have

Dear SKY, Our team is very happy to hear such good words about our casino. We appreciate our players and try to make your game exciting and entertaining. Our support team works around the clock and always do their best to help in whatever you want. As you have noticed, our friendly customer service try to help you as fast and qualitatively as we can. Thank you for your trust! Warmest regards, GunsBet Casino Team

user avatar

Great customer service, awesome bonus on every deposit that you made. Fast withdrawn and easy deposit. I had played on the casino for almost a year and there problem with the casino at all. I introduce to a lot of friends and they all saying the same.. customer service is very friendly and very helpful..

Just need more game providers other than that everything is perfect. ..if I could make a change, I would have all the games providers and heap more bonus that will make everyone on here put a smile while spending there money worth of what they expect. .

Dear PATTCHAO99, Thank you for your pleasant words about our online casino. We are very grateful that you like our support team and fast withdrawals and always try to please our players with new providers and games. We wish you only good luck ahead! Kindest regards, GunsBet Casino Team

user avatar

The games are fun.
Great variety to choose from. I really like how you get rewards for leveling up makes you wanna continue coming back!

I haven't came across anything that I dislike as of yet. This is one of the best online casinos I have played so far!

Dear KAYLA2517, We appreciate you taking time and saying such kind words about your experience at our online casino. Thank you for pointing out our range of games and bonus system. We wish you the best of luck and hope that you'll keep playing with us for many years. From our side we promise to improve our games and support for comfortable playing:) Warmest regards, GunsBet Casino Team

user avatar

I like Gunsbet Casino cause all games very good and easy for control and playing . Casino a fair bit, and signed up once I knew they are affiliated with another casino I highly trust and never had any problems with it. Niceee .. Thanks you

I dont like cause withdrawal to long for processing. . Bonus and free spins not to much . Better withdrawal by hours cause we easy want to play and Happy when Win ... Thank you

Dear AMMARAKMAL, Thank you for sharing your positive experience with us, much appreciated! We look forward to continuing our cooperation in the same vein. We are really sorry that you faced the inconvenience of long payments. Hope to explain the cause of this issue briefly. All withdrawal requests are processed on the first come, first served basis. According to our terms and conditions, the period of processing requests for withdrawals is from 0 to 24 hours but our finance department always try to do everything as fast as it possible. It may take more than 24 hours for money to be credited to your card after the approval from our side. Also, we always send email with the cause if there are problems with the cashout to prevent misunderstandings. We hope, you will not face this problem anymore:) As for the bonuses, we are working on having more exciting offers for our players in the nearest future. We wish you only good luck ahead! Kindest regards, GunsBet Casino Team

user avatar

I am very happy that there is finally a normal casino with normal games for Slovakia as well, because unfortunately we are accepted in very few places, but here everything is important. I hope I am finally lucky and win at least this casino

Dear KACENA859, Thank you so much for your positive review! We are very happy to be able to give you the pleasure of playing in our online casino. We hope that you will be contented and continue to be our player for a long time. For our part, we promise to do our best to make your game comfortable and entertaining. We wish you the best of luck and a lot of fun:) Warm regards, GunsBet Casino Team

user avatar

What I like about gunsbet is the graphics of games the amount of new games.my personal manager Anastasia who is absolutely wonderful and understanding, always there for my assistance,also chat staff very professional and polite

What I dislike lately is lots of games that you could count on to pay every approx.5 weeks now seem to be 5 months and I have proved this with the thousands of dollars I don't have but spent on the games. Anyway and sometimes if you're lucky enough to win, cashouts take longer than 24 hours sometimes 48 but I haven't been lucky lately to see if changed, gunsbet and loki and golden star are only games I play for 2 years now and not switching to other casinos

Dear LAURIE44444, We appreciate you taking the time and sharing your opinion about GunsBet Casino:) We are so grateful that you have been our player for such a long time. We appreciate our players, and try to meet you with the bonuses charged for the victory. In addition, we always try to enrich the site with new games from different providers to make your game varied and interesting throughout the years. We always do our best to help our customers and evermore try to improve ourselves every day to make your game comfortable and exciting. We sincerely apologize for encountering the issue of long payments. All withdrawal requests are processed on the first come, first served basis. According to our terms and conditions, the period of processing requests for withdrawals is from 0 to 24 hours but our finance department always try to do everything as fast as it possible. It may take more than 24 hours for money to be credited to your card after the approval from our side. Also, we always send email with the cause if there are problems with the cashout to prevent misunderstandings. Hope, you will not face this problem anymore:) We promise to do our best to keep it up and even overcome your expectations! Kindest regards, GunsBet Casino Team

user avatar

I like this casino a fair bit, and signed up once I knew they are affiliated with another casino I highly trust and never had any problems with. Chat can be a bit slow sometimes but will always do their best to solve your problem.
I also like my VIP manager from here, As she is my VIP manager at the other casino as well.
Games are fair, payout percentage is good, staff is top notch and trustworthiness and ability to process fast payouts is always top shelf service.
Never had a problem that they didn't resolve for me.

In my top 5 casinos atm.

They receive 7/10 stars from me, Only because live chat can be a long wait at times, They lost the other 3 stars on this matter.

It can be a bit of a hassle when your number 9 in line, but when they get to me my issues are resolved.

Dear JEFFREYWC, We are very pleased, to hear such words about our online casino and thank you for your time for making a good review. Hope that your VIP manager makes your game more exciting by providing you with sweet bonuses. Thank you for appreciating our fast payouts and helpful, aware service. We are really sorry that you faced with the problem in live chat. We work on improving ourselves and hope you will be pleased of our work in chat next time. Hope that GunsBet Casino will be your TOP 1 casino in the nearest future:) We hope you'll continue having the best experience with us and wish you lots of luck! Warm regards, GunsBet CasinoTteam

user avatar

Fast support and payouts that's how it should be. I like it well arranged. I find little advertising important.
Top new Games and fast play.
Nice and friendly customer service

If a bonus is credited, not always so high turnover conditions.
Or rather something new come up. Everywhere I get 100% on the first deposit, is slowly boring.

Dear BRAINSTORMER33, Thank you so much for your positive review! We are happy to hear that you've been enjoying playing at our casino. Thank you for appreciating our fast service and interesting slots. As for the bonuses, we are working on having more exciting offers for our players in the near future. Wish you only good luck ahead! Kindest regards, GunsBet Casino Team

user avatar

Gunsbet Casino News

Read all news about Gunsbet Casino, check for updates and stay tuned for exclusive bonuses.

Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!
Promotion Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!

Slot fans, rejoice! The New Year hasn’t even started properly yet and GunsBet Casino is already off to a new adventure! This online casino has teamed up with not one, but two top-notch software providers so you can start 2021 in style.We know that the holiday season is nearly over, but don’t turn your Christmas lights just yet, because Yggdrasil and Playson’s tournaments are on at GunsBet Casino! As usual, we’re here to bring these awesome promotions closer to you, so don’t go anywhere just yet because fun is about to start!Yggdrasil 2021 Prize DropThe much beloved online slot developer Yggdrasil is hosting the 2021 Prize Drop campaign that’s bursting with rewards! 25 lucky players who come on top of this promotion that’s already live and will be running until 10 January will get a symbolic prize of €2021!The entire prize pool stands at a whopping €50,525 which, we’d say, is not bad at all for a start-of-the-year promo.Yggdrasil’s 2021 Prize Drop will reward 25 luckiest punters with €2021 each!To get in, all it takes is to play your preferred online slots from Yggdrasil and with any bet you place during the campaign, you stand a chance to instantly trigger a prize!To make things more interesting, Yggdrasil has decided to include as many slots as possible in the prize drop, leaving a little something for everyone. In total, there are 16 games that can get you one of the 25 coveted prizes. Here are some of the participating titles:Jackpot RaidersVault of FortuneJackpot ExpressHadesHyperburstCarol of the ElvesMultifly!Valley of the Gods 2Golden Fish TankChristmas TreePlayson Welcome 2021 CampaignThe highly-awaited Playson’s Welcome 2021 Campaign is upon us and it’s already in full swing at GunsBet Casino. You have until 10 January to join the post-holiday fun, or else you’ll miss your chance to grab cool prizes!Real cash prizes await at the end of the promotion and we can tell you that things are getting hot on the leaderboard!Each bet of at least €0.50 placed on the selected Playson titles will take you a step closer to the main prize of €10,000! Yep, you read that one right! But you should know that the main prize is merely a fraction of the mind-blowing prize pool worth €70,000!Any win you score will contribute to your total score and be updated in the leaderboard in real time. However, cash prizes will be awarded only after the promotion ends and credited to winners’ accounts as withdrawable cash! (We told you it was awesome!)Playson welcomes 2021 by giving a chance to win a prize from the €70,000-worth prize pool!All that’s left is to point you to 10 participating titles:Legend of Cleopatra: MegawaysBuffalo Power: Hold and WinSolar KingSolar QueenPearl Beauty: Hold and WinBurning Wins: classic 5 linesDiamond wins: Hold and WinSunny Fruits: Hold and WinBook of Gold: MultichanceSolar TempleSpin and Shine at GunSbet CasinoBoth of these promotions are running through 10 January; in other words, there’s four days left to join the party and be in for one of the amazing cash prizes.While at the casino, please remember to pore over the General Terms and Conditions as these will cover for any missing details and let you enjoy the promotions to the full.All that’s left to do is head over to GunsBet Casino and check out the promotions yourself. We wish you the best of luck!

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