Page 6 – Player Reviews for Gunsbet Casino
100% up to €500 + 200 Free Spins, Welcome Bonus
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Dear BINGO3, Congratulations on your winning and your first withdrawal! May good luck and good fortune always be with you. We are happy to hear that you liked our welcome bonus, and had an amusing time playing it. Thank you for mentioning our wide selection of slots, we keep adding new games to keep you interested. Also, we always try to design new bonus offers and to provide you with the best quality support service to ensure you like the experience with us. We keep improving our casino and striving for the best! Thank you for staying with us! Wish you only good luck ahead! Warmest regards, GunsBet Casino team
Good casino. I won from my first deposit and withdrawal was payed in few hours. Documents verification is very easy, i just attached them on website. As well, they have very wide selection for the slots.
I would like to receive no deposit bonuses from this casino
Dear ANDREWAM, Please, accept our congratulations on your first withdrawal! We sincerely hope that you'll get a chance to enjoy many more winnings with us ;) Thank you for mentioning our wide selection of slots, we always try to add new games and providers to keep it fun and exciting. As for the no deposit bonuses, let me remind you of our great loyalty program, which allows you to receive great bonuses and prizes for reaching levels. Moreover, once you become VIP, you'll get assisted by a personal manager, who'll provide you with the most special offers, so we're sure we'll keep you interested. Warm regards, GunsBet Casino team
The casino is great. A variety of slots and manufacturers is just a bomb. Shpilil on many slots. Free spins of norms fall out and bonus games. Payments are not always instantaneous, but are deduced by the rules as written. Checked everything ok.
Liked the help online - managers work transcripts. They consult with interest, chew everything. I especially wanted to mention the manager Andreas. Thank you very much for the help in any questions !!!!)))
Dear ROMKA1215, Thank you for posting such a positive review. Special thanks from our support team managers, who aim at helping with all the possible questions. The VIP managers also send their warm regards, as well as VIP manager Andreas, and would like to ensure you that our customers are the top priority. Wish you to win more :) Have a great day! Kindest regards, GunsBet Casino team
They have an awesome range of games and their support is much quicker than a lot of other casinos.
Dear JOHAN666, Thank you for your kind words about the wide range of games and our helpful support team at GunsBet Casino, they give us the motivation to work even better in the future! Make sure to check our loyalty program, keep playing and receive great bonuses from us ;) We wish you great luck and lots of winnings in the future! Warm regards, GunsBet Casino team
It's an excellent casino a very good chat agents a wonderful collection of exceptional games I like quickspin game. I'm very happy to play in this casino.
I ask them to increase bonuses for loyal players
Dear MIRACLE22, Thank you for taking the time to give us your opinion about Gunsbet Casino - it means the world to us! Our support team is more than happy that we managed to help you out with all your questions. We are also glad that you like the selection of games at our online casino and hope that you'll keep discovering new favourite games and providers. Let us also remind you that we have a great loyalty program, which will reward you with excellent gifts for reaching every new status ;) Thank you again and have the best of luck! Warm regards, GunsBet Casino team
Wonderful sight .
Clear bonus program and very polite and helpful VIP management department that has a personal manager Andreas who may help you at any time. Нou want to note the manager Andreas. This person will always help solve your problem and answer any question quickly and clearly, and most importantly, he is constantly in touch, thanks to him))
Dear JEKA34, We are grateful for your positive review about GunsBet Casino. Thank you for mentioning a personal manager Andreas. Our VIP department works around the clock to help players feel comfortable, offer some sweet bonuses and let them enjoy spending time playing in our online casino. Wish you the best of luck! Sincerely, GunsBet Casino team
Had a good experience with this casino! They have quite fast and precise customer service. They even helped me withdraw a deposit where i entered a 0 too many because they had understanding for my situation. Will definitely keep playing here!
The only problem I have faced is that the game "Hidden Valley" is out of function.
Dear MRYABBADABBA, Thank you for sharing your experience about our casino. We are happy to hear that you have spent enjoyable time here. We appreciate your feedback about our customer service and we are here 24/7 to help you with any questions regarding our casino. Unfortunately, "Hidden Valley" slot is not available at the moment, but we will definitely see what we can do about that in the nearest future. Nonetheless, we have a great range of various newest slots for you to play. Thank you for staying with us! Best regards, GunsBet Casino Support Team
Great games and quick verifacation, quick paout and many more.
First cashout took 7 days to my debit card and this is too long when some sites pay out in less than 24 to my card.
Dear FORDY, We do appreciate your favorable feedback on our GunsBet Casino! We are delighted to hear that you liked our fast verification and payout. The variety of slots and providers you can opt for allows you to enjoy each and every minute with us. Unfortunately, we have no influence on the cashout after approving it on our side. It takes 0-3 days working days on average to receive the funds to your paycard. Nevertheless, it all depends on your bank and how long it will proceed the transaction and that is why in your case the delay occured. We wish you to encounter no obstacles on your way to the winnings! Warm regards, GunsBet Casino team
Awesome!
Incredible casino. Amazing selection of games. I hope to win big here!
Support is very nice and useful.
Dear PHILIPPEHOFFMAN, Thank you so much for such a good review! We are glad that you like the selection of games and the support team at our online casino. We are sure that you'll get lucky with us in no time ;) We wish you to have the best time playing! Kind regards, GunsBet casino team
Very helpful vip bonus manager Andreas who is always able to find a bonus when I need one.
Dear JUS84, Our casino team is very pleased to hear such kind words. Our VIP management always aims to make the players' experience even more enjoyable. Wish you to have marvellous time with us! Kind regards, GunsBet Casino team
Nice casino with a great slots variety. Clear bonus program and very polite and helpful VIP management department that has a personal manager Andreas who may help you at any time.
Dear DRONSKM12, The support team of GunsBet casino would like to say warm thanks for such a positive review. Special thanks for pointing out our VIP program. Our personal managers always stay in touch and have unique offers for active players! May the luck be on your side! Kind regards, GunsBet casino team
Wonderful casino. Clear VIP-program with a nice bonus game for the payment, you get points that you can exchange for real money. I like providers, games do not break, do not load slowly, when I play, 24 hours support will always help to solve the problem quickly. There is also a personal manager Andreas who can write at any time and he will always answer and help you solve your question
Dear BESS767, Thank you for your kind words. We constantly work on ensuring the best experience for all our players, so it means a lot to us reading such feedback. Special thanks from our VIP department! ;) Kind regards, GunsBet Casino team
The casino is from the D.N.V. and therefore, of course, will belong to a better casino. They have a slightly smaller selection of providers, but they are good enough to have a good gaming experience. However, they do not have good wagering bonus requirements. The selections belong to the fast but lower category. A clear VIP program with nice bonus play to pay off, you get points that you can exchange for real money. You can choose and play more currency. The casino I only play to change the time and place when I play long hours on the web.
Dear STEWEX555, On behalf of our casino team, I would like to thank you for posting such a favorable feedback. We appreciate that you had a pleasant experience with our casino. What is more, it's our pleasure to see that you like our bonus system and VIP promotions. We will consider your opinion about wager requirements and keep moving forward to improve our customer service. May the luck always be on your side. Kind regards, GunsBet casino team
- Fast verification and witdrawal - under 12h.
- Good selection of games
- Have been lucky few times, but only cashed out twice...
Nothing at all, except maybe the super strange request to post a selfie with my ID and a note saying "Hello Gunsbet Casino" and the date.
Dear GOTHMOTH, We appreciate your kind words about fast verification and withdrawal at our online casino. We do hope that your luck will only grow and you'll enjoy many more fast cashouts in the future ;) So keep playing and stay with us, we'll be happy to keep up the good work! Concerning the selfie requirement, we understand that it might be strange to be asked to take a selfie as a part of verification process :) However, please, note that we request it solely for the security purposes. As every respectful online casino, we want to make sure that all rules are met so that the players could enjoy their game in the safest environment. It is a normal procedure just to make sure that you are the real person whose documents are uploaded. Thank you again for your feedback! Warm regards, GunsBet Casino team
This casino is great fast verification and withdrawals .. Customer support is great!!
Highly recommend this casino for Australians.
There is nothing negative to say about this casino.
Dear TRIXZY, We are so happy that you enjoy playing at our online casino! Thanks for the recommendation and we wish you the best of luck to enjoy our fast withdrawals many more times in the future ;) Warm regards, GunsBet Casino team
Easy to use platform, good game variety, reasonably quick response time. Used to have super fast withdrawal processing times
$25 aud minimum deposit.
Neo surf only comes in 10 20 or 50 recharge options so you can only use the 50 dollar vouchers.
What used to be my favorite thing has definitely gone downhill. They had fast withdrawal times processing was super quick but now its taking longer then my first.
Withdrawal, so I'm not going to be as comfortable playing it anymore when I might need the money quicker. Chat agent did very little to make me feel like it was done basically just told me to calm down and relax just for asking.
Dear SHANTELLE.BETS, Thank you for pointing the positive sides of our casino. It's a pleasure to see that you like the range and quality of our games. We always try to reply to any kind of request as soon as possible We do our best to satisfy our players' needs. So we'll try to make it possible for playes to use 20$ Neo Surf vouchers to make a deposit as well. In case you have any kind of issues you are welcome to contact us via live chat (it's available 24/7). When it comes to withdrawal time, the thing is that all withdrawal requests are proceed in terms of queue. In case you really need to get your money fast you can ask if we can make it faster for you via live chat as well. Thank you for understanding. We wish you best of luck. Sincerely, GunsBet casino team
I like the range of games. Verification and first payout was done in less than 2 hours. Thats amazing. Helpful chat
Everything perfect. One of the best casinos ever. Had fun
Dear MARKE231337, Thank you so much for taking time and reviewing our casino. We are happy to provide such loyal players as you with the best experience. Keep having fun and good luck! Warm regards, GunsBet Casino team
Good casino great variety of games good support live casino games aswell
Slow verification. The $37.50 fee for bank transfers they charge. I already get charged $20 receiving fee from my bank so thats $57.50 in fees total gone by the time it reaches my bank acct. Not very convenient at all. Defeats the purpose of online play makes me more likely t9 go land base as atleast if I win in a land base casino I dont get charged any fees
Dear CRAZYCJ14, We are really glad to hear that you like our games and support. And we are sorry that your verification process was not that fast. Usually it takes up to few minutes to approve all of our players' documents. Unfortunately, banks charge that fee for the each bank transfer. That is how it works all over the world. You could also try to use another payment method to make a withdrawal with. In case you need any kind of help with choosing the withdrawal method you are kindly welcome to ask for a support in our live chat or write us to [email protected]. It works 24/7. Thank you for understanding. We wish you best of luck and a great mood :) Sincerely, GunsBet casino team
Amazing casino. Amazing customer service. Withdrawal time was a bit longer in comparison to other Direx N.V. Casinos, but really 7 hours is not bad at all. They have a great selection of games as well. I would absolutely recommend. Especially for Canadian players.
Nothing to note here really. This casino is absolutely trustworthy.
Dear JOHNSAV, thank you for posting your feedback of the Gunsbet casino. We really appreciate that. We will do our best to satisfy all the needs of our players. Enjoy your game and have a great one! Best wishes, Gunsbet casino team.
-Lots of games
-Great Look
-Fast withdrawal and verification
-Lack of english speaking support agents (not all of them but some emails were pretty hard to understand)
Dear KEVIN9, thank you for reviewing Gunsbet casino, much appreciated! We'll go on moving forward and improving our services. Good luck! Kind regards, Gunsbet casino team.
Online support very fast as usual. Thanks to gunsbet casino i will never gamble online again :D
I'm very surprised on the delay with my 5th withdrawal now they want more identification and using every trick in the book to slow it down.
Dear POKIESKING, we are sorry to read about your negative experience you've faced by withdrawal, but the reason of this sad deley was the request of the additional document to complete verification procedure. After the requested document has been uploaded, the withdrawal has been successfully processed. We apologize for any inconveniences caused and hope you'll enjoy playing and winning at Gunsbet casino. Have a nice day! Kind regards, Gunsbet Casino Team.
Nice games.
Many payment options
I can reall not tell any more positiv things. This i just my opinion
Very bad bonus politic.
Chat is not helpful and not friendly.
They offer a bonus which is available from friday to sunday. After i depsited they told me the bonus is only available on friday. So the player gets wrong information. Sorry, but this is really bad.
After 300 euro deposits they offer you 50 freespins size 10cent. No Thank you.
Have a good luck at everything before you deposit.
Dear DONJOHNJOE, thank you for the feedback! We are terribly sorry for the inconveniences caused and we’d like to ask you kindly to contact us via email [email protected] to let us offer you some nice individual deposit or no deposit bonus to compensate this case. Have a great day! Kind Regards, Gunsbet Casino Team
Gunsbet is very good, fast cashouts and always chat representives there to help you.
Disliked that there was poor info about the need of bonus code except in the t&c, it made me loose my first deposit bonus so I got nothing. Please provide correct info also in the mails and ads. It's not that hard. Most Direx casino adds the bonus automatically. Also a bit slower withdrawals than other Direx limited casinos. The restriction to only add bgaming to play with bonus money makes it a little worse also. So 3 stars because it's a direx limited casino though.
Dear NIICKIIZZ, thank you for your time and for reviewing Gunsbet casino! We apologize for the inconveniences caused, but, unfortunately, bonus code is indeed needed to get deposit bonus. You may find complete information regarding proper codes and bonuses on our webpage, Bonus terms and conditions section. Besides, feel free to contact our LiveChat 24/7 to get match bonus after depositing. We’d also like to mention, that with bonus money you may play slots of different providers, only Bgaming slots should be played while wagering the winnings obtained from sign up free spins bonus. Wish you a nice week! Kind regards, Gunsbet casino team.
I deposited 19.50 and found out that I am not allowed to play because I am a player from the Netherlands, they cannot process the withdrawal either because the minimum is 20 euros. So here I am without my money and my account closed. Stay away from these unfriendly live chat employees
Dear NLMICHAEL, Sorry for any inconveniences caused, could you please contact us via e-mail so we could revise your account. We do not confiscate funds from our players without a solid reason. We are always willing to help our customers with all of the possible issues they could face We do have several solutions regarding your issue so please do not hesitate to contact us :) Have a nice day! Best Regards, Gunsbet Casino Team
I've been meaning to sign up at Gunsbet Casino for the past several months, but only got to do it very recently. Its welcoming offer is not that bad after all, with a 100% deposit bonus and 100 free spins, but the free spins would only be given at 20 free spins over 5 days - something that I don't like at all. Give me all free spins at once, or none at all! I simply hate getting small miserable crumbs of cookies!
Games selection is also not bad, with the usual favourite game providers like Microgaming, NetEnt, Thunderkick, Nyx Interactive and so on, but Play'nGo is unfortunately missing! Nowadays, Play'nGo games seem to be much hotter than the rest, whilst new games from Microgaming, NetEnt, Quickspin, and others, are definitely cold ones, so not having Play'nGo games may make a big difference to discerning players. Not really to me though, because as long as I can have my few favourite games to play on, I'm okay with that.
What I also found missing is the provision to list out my favourite games, for easier searching and playing, which is more convenient and preferable than using the 'search' facility all the time. However, I like the '+' button at the right side of the playscreen, which provides for increasing the playscreen to the desired size. No need for zooming or switching over to full screen mode, which do not always provide the desired results anyway.
The welcome package only consists of one offer, for the first deposit only, so subsequent deposits need to use whatever other offers are prevailing at any moment in time. Not that good, in my opinion. The free spins are given on the game West Town, which is yet another not-good-thing for me, simply because that game sucks! I've played the game several times before, but have never liked it, not even one little bit! So that made the overall welcome package not so good to me.
Playing my favourite Finn game wasn't that good either, managing to get only 12 keys with a $40 starting bankroll, which I could usually get with just $20! A lot of times, the spins would come empty, in stretches of 15 spins and more at a time, which isn't good at all. The less of this, the better the game would play.
What irritated me the most, was the casino's KYC team! After submitting my documents, they sent me a reply saying that my ID documents were not approved, simply because it was a scanned copy! Not only that, my bank statement and phone bill remained pending - for god knows what! Apparently, they don't accept scanned copies of my ID, and wanted photos instead! Okay, so I sent them photos of my ID on the very same day, hoping for a quick approval, but guess what? Nothing happened! What the argh! I got furious when after more than 24 hours had passed and not a single reply from them! I then wrote them a cynical email, and requested for an immediate closure of my account! With such a team, I wouldn't want to waste my time and money on them! My account got closed soon after!
nothing
I made a deposit with 100% bonus (in german site)... I read terms before I deposit, because I have seen some bad sites with hidden rules, but there was nothing negative for me I can see in the terms (for example 3x cashout, restricted providers/games...)
But when I want to play first slot - Moon Princess (Play´N Go) there comes an error that I can not play this game with bonus money.
I tried Reactoons and Book of Dead and there comes the same... so I write to live chat. They say that in terms stands that you can only play BGaming games with bonus money, but in my (german) terms there stands nothing about this. I send them a copy of the terms that I have and they say it is a mistake in the german version.
So the only way to play them is cancel my bonus and play with real money. I wanted to withdraw my money, because I wouldnt make a deposit, when I can only play ONE provider - and this provider was BGaming :(
And of course I needed to wager the deposit 3 times before I can withdraw it!
So at the end I lose my money and thats it with this casino...
Dear UGLYKIDJOE4455, We are sorry for the inconveniences caused, but we'll clarify you the whole case: The point is that our rule in Bonus Terms and conditions regarding wagering in BGaming slots is referred to no deposit freespins which every player that signs up at our casino can get We do have several games which cannot be played while you do have active deposit bonus. However, we do have plenty of awesome slots from different providers which you can freely play with your bonus money Please, if you need any assistance at any time - contact our awesome support team, which is available 24/7 Thank you for the understanding! Best Regards, Gunsbet Casino Team
Good collection of my favorit slots from Netent and Microgaming
They send 100% bonus code what cannot add during deposit, ”Unable to add bonus code” Unfortunately I don't take screenshot. Right after deposit same code added without problem. I try to ask live chat but no one available 10-15 minutes. I send email, no one answer. Next day they say sorry and say I don't add code and offer 20 fs.
Dear MIRAK, Thank you for the feedback! Sorry for the inconveniences caused. We can offer you individual deposit bonus if you would like to compensate this case. Please, contact our support team so they can provide you e-mail which you can contact to claim individual bonuses Have a great day! Kind Regards, Gunsbet Casino Team
Good and easy to play at casino. I had a little trouble having to remjnd them to add the 20 free spins each day as part of the first deposit welcome bonus but apart from that its been fair and happy going.
Dear DAV9MM, Thank you for your kind words! Do not hesitate to contact our awesome Livechat Support Team anytime 24/7 They will try to do their best to make feel comfortable playing at our casino! Have a great day! Kind Regards, Gunsbet Casino Team
Best new casino. Very nice bonus program. Helpfull and frendly live chat support. Really fast withdrawal. Extremely comfortable website for playing slots.
Dear WIND, Thank you for your kind words! This does really help us to move forward with such awesome reviews :) If you do have any suggestions regarding the casino work - please, do not hesitate to contact us anytime you would like Have a great day! Kind Regards, Gunsbet Casino Team
This casino is a first-class one when it comes to customer service. The live chat guys are always helpful and most friendly. Had some issues with bonuses and they patiently sorted it out for me. Plus, they have a great collection of games which I love to play!
Just feel like the wagering requirements is too much at times. I still have few bonuses to get rid of. . . but that’s my fault I guess. Greedy for bonuses LOL!
Dear STEF45, Thank you for your feedback! If you are in search of good bonuses, please, contact our livechat support team, we are pretty sure we can offer you good ones :) Have a great day! Kind Regards, Gunsbet Casino Team
Compare Gunsbet Casino to Other Casinos
Good welcome package and i used it all. I won from my first deposit and withdrawal was payed in few hours. documents verification is very easy, i just attached them on website. Also they have very wide selection for the slots.
This current site's format is not in the slightest degree easy to use
If you play with a bonus, there will be a maximum allowed bet size