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Gunsbet Casino

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 176 reviews
8.2/10
176 reviews
Complaint Response 31 complaints
2 days avg. 31 complaints

AskGamblers Quick Overview

Editor's View

Gunsbet Casino lives up to its image as a reputable gambling venue, if not for its elaborate and attractive VIP program, then definitely for its broad selection of games, payment methods, and cryptocurrency options.

What we like
  • 0-24 withdrawal timeframe
  • Broad selection of cryptocurrencies
  • Mobile app available
What we don’t like
  • VIP program could offer more perks
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Gunsbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.gunsbet.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish, Russian, Polish, Kazakh, Portuguese, Bulgarian, Estonian, Croatian, French, Greek, Japanese, Slovak, Slovenian, Chinese, Thai, Hungarian, Korean
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
VIP / Loyalty Program
VIP Program
Social Platforms
X, Instagram, Facebook

General Information About Gunsbet Casino

Gunsbet Casino has been one of DAMA N.V.'s staple online casinos for years now, more precisely since its launch in 2017. Since then, it seems it has only improved, adding more languages, games, and payment options.

The seemingly rough-around-the-edges Wild West theme is rounded off with excellent design, including cute avatars you can choose when you register, intuitive navigation that makes it easy to find your way around the site and games that load at lightning speed.

Scroll down for our full casino review and Gunsbet Casino player reviews.

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Complaints

Read the complaints other players have left for Gunsbet Casino. Learn more about complaints.

Show all complaints
Gunsbet Casino - Delayed payment as my withdrawals are pending for more than 48 hours
Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.


Best regards
Pierre
staus Resolved
€8600
Gunsbet Casino - Pending Withdrawal and Very poor customer support

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

staus Resolved
$1500

Complaint Statistics

Resolved 30
Avg. Amount $ 4,221
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
8.2/10 176 reviews

Top reviews from our players

There's a lot to say about the conveniences Gunbet Casino provides. For starters. Firstly, they accept e-wallets. I don't like directly linking my actual bank account anywhere so this is nice. Secondly, withdrawal is quick and easy! I don't get why some other online casino needs days to process such activity!

The theme of the website was exciting and how the rest of the casino's feature adopts it is witty. The wild west theme was so fun to see so it's a little disappointing that the games are not in theme. It's weird to see a bunch of wild west themed website but the contents are fantasy and mythology.

Dear S-A-R-A-H, Thank you for taking your time and writing this review. We really appreciate that you like our fast withdrawals and availability of wide range of e-wallets. Regarding the theme of our website and games, we want to admit that our casino tries to provide each player with as much variety of slots as it is possible. As the result, you can find absolutely different games with different themes from lots of providers. Therefore, each gambler can find the slot he likes the most. We wholeheartedly believe that you also find the most adorable games. Our team wishes to have only positive emotions and big wins :) Sincerely, GunsBet Casino Team

user avatar

Gunsbet casino is one of the newest Direx N.V casinos that I joined. I remember I joined them sometime last year after I claimed a bonus from them and won big. After that, I remember that I went through some issues with my withdrawal and opened a complaint about them.

They have games from many providers, like Elk, Play n Go, Netent, Push Gaming (Not sure why I am restricted with this one) and many more. The site layout is easy to navigate and to understand. Everything is sectioned so well that you know where to find what.

Their bonus terms are good as the wagering are only implemented x40 on the bonus amount actually. What I also like is that you get second chance spins, however you have to request it manually. If you deposit and lose your deposit, they offer 20 spins on West town with x50 wager attached. The casino has all that it takes to make a player happy with withdrawals in 12 hours, quick verification, game providers and good bonuses. However, I cannot forget the things I been through and it saddens me.

Now I play in ZAR currency here and I do so at a few other Direx N.V brands however they never imposed any restrictions on deposits and withdrawal options simply for my currency. I could deposit with Visa, Neteller, Pay Safe and Eco Payz but can only withdraw to Visa and Pay Safe, which does not apply to me at all since this is UK stuff. Eventually, they enabled the Neteller withdrawal option manually for me in order to make the withdrawal after a long complaint process. After the complaint was sorted then I actually continued playing and had no issues.

I must admit I am very lucky here at this casino as last week I had 4K withdrawal and then this week sat with another 3.2k. When I requested a cashout, suddenly they are informing me that Neteller is blocking the transactions, they think its limits being imposed. I contacted Neteller, however, they said nothing is wrong with my account.

What upset me more is the fact they could not provide me with a tracking number or reference to provider Neteller for further investigation, as they just said Neteller should pick it up. They do not even offer the option to email chat transcripts due to security issues, I mean really.

Gunsbet just ignored the fact that they cannot pay me via Neteller and did not bother to investigate further after the Neteller response. I mean I make withdrawals from other casinos with no problems. It saddens me to leave them, but I have no choice. I gambled my 3.2k winnings away and its time to close my account since I won't have any withdrawal options available to my needs anymore

Not for me. Although the casino isn't bad in itself. A couple of times even won something, but not the amount that would please me, I hope I will still find the same casino that will bring me a good income and pleasure.

Dear FRAUT, Thank you for taking the time to write a positive review about our casino! We are really sorry, that you got not the emotions that you expected to get. However, our team puts all efforts to make our casino the best. We try to provide each player only with positive emotions. We believe that you will change your mind about our casino in the future. Wish you good day :) Kindest regards, GunsBet Casino Team

user avatar

Game selection is awesome. They cater well to Canadians. Easy deposit methods directly from bank account. Amazing bonus promotions that have clear and fair terms. They are a casino that can be trusted.

One of the worst paying casinos that I have ever had the pleasure to lose on. I have made a dozen deposits and never withdrawn a penny. I have absolutely no lick on here. RTP is probably under 70% for me here. I guess sometimes, a casino just doesn't go your way. To be fair, gaming is honest, just no luck, not their fault

Dear JOHNNYGOTTHEBONE, We appreciate you taking time and writing such nice words about our online casino. We are happy that you found another home with us, that is what we strive for every player to feel! Our customer support team send you their love and wish you the best of luck and only big wins ;) Kindest regards, GunsBet Casino Team

user avatar

All are great there !!! Quick payments, quick windrows, quick website. No any problems and lags.
My documents are approved almost instantly, even on weekends.

I feel like they could offer more deposit match promotions, particularly to their regular players. They only offer the first deposit bonus plus Friday reload which is good, but if you're a regular player they should offer more. I also feel the vip program needs an overall. I have been offered a special vip manager at other casinos on spending half of what I have at this casino.

Dear OKKI98, We really appreciate your review of our casino! It is really important that you like the speed of payments, our website and the speed of the verification process. We are looking forward to seeing you again! And we are sure that you will get only great experience and amazing offers in the casino. Warmest regards, GunsBet Casino Team

user avatar

You can play in Australia, good range of slots and always friendly and helping in chat. Great welcome bonus and fantastic promotion. Easy to navigate the mobile site and games load find. ;)

Dear JAZZY2407, Thank you for your feedback on our casino! We are extremely happy that you are satisfied with the slots, support team, bonuses, and other aspects. Thank you for staying with us! Kindest regards, GunsBet Casino Team

user avatar

The casino is great the games and also live chat is good.
The withdrawal system is great with the casino Gunsbet is part of a very respected group, they have excellent chat and support and offer a great bonus. They have an excellent game selection and a first-class user interface.

Dear DRITON81, Thank you for your kind words about the casino! We always do our best to provide each player only with positive emotions and a great experience. Also, thanks for mentioning our support team, the withdrawal system, our exciting games and bonuses. Wish you the best of luck! Best regards, GunsBet Casino Team

user avatar

All are great there !!! Quick payments, quick windrows, quick website. No any problems and lags.
My documents are approved almost instantly, even on weekends.

Dear DITEKPL, We are glad that you enjoy playing at our online casino! Our main goal is to make sure that our players are satisfied with the payment procedures, quick website, and overall experience. We hope to see you again soon. Best regards, GunsBet Casino team

user avatar

Gunsbet is a very respected casino , great bonuses and wins good variety of slots fast to respond if you need to talk to them, could maybe have bonuses like free spins more often though.

Dear DJENKINSJENKINS1995! Many thanks for your kind words about our casino! We appreciate your review. It is important for us that you are satisfied with the slots, bonuses, wins and our fast support team. We will continue doing our best! Warm regards, GunsBet Casino Team

user avatar

Gunsbet is part of a very respected group, they have excellent chat and support and offer a great bonus. They have an excellent game selection and a first-class user interface.

I feel like they could offer more deposit match promotions, particularly to their regular players. They only offer the first deposit bonus plus Friday reload which is good, but if you're a regular player they should offer more. I also feel the vip program needs an overall. I have been offered a special vip manager at other casinos on spending half of what I have at this casino.

I also have had poor luck at this casino considering the amount of deposits I have made. But all that comes down to is luck. I'll keep playing here as o like this casino.

Dear MELLEMAUS, Thank you for such a positive review about our online casino. We always do our best to provide each player only with positive emotions and great experience. Also, we care about each player and do everything to provide with all the answers. We work on new bonuses, and try to provide with new, entertaining ones. Wish you the best of luck! Warmest regards, GunsBet Casino Team

user avatar

Gunsbet Casino News

Read all news about Gunsbet Casino, check for updates and stay tuned for exclusive bonuses.

Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!
Promotion Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!

Slot fans, rejoice! The New Year hasn’t even started properly yet and GunsBet Casino is already off to a new adventure! This online casino has teamed up with not one, but two top-notch software providers so you can start 2021 in style.We know that the holiday season is nearly over, but don’t turn your Christmas lights just yet, because Yggdrasil and Playson’s tournaments are on at GunsBet Casino! As usual, we’re here to bring these awesome promotions closer to you, so don’t go anywhere just yet because fun is about to start!Yggdrasil 2021 Prize DropThe much beloved online slot developer Yggdrasil is hosting the 2021 Prize Drop campaign that’s bursting with rewards! 25 lucky players who come on top of this promotion that’s already live and will be running until 10 January will get a symbolic prize of €2021!The entire prize pool stands at a whopping €50,525 which, we’d say, is not bad at all for a start-of-the-year promo.Yggdrasil’s 2021 Prize Drop will reward 25 luckiest punters with €2021 each!To get in, all it takes is to play your preferred online slots from Yggdrasil and with any bet you place during the campaign, you stand a chance to instantly trigger a prize!To make things more interesting, Yggdrasil has decided to include as many slots as possible in the prize drop, leaving a little something for everyone. In total, there are 16 games that can get you one of the 25 coveted prizes. Here are some of the participating titles:Jackpot RaidersVault of FortuneJackpot ExpressHadesHyperburstCarol of the ElvesMultifly!Valley of the Gods 2Golden Fish TankChristmas TreePlayson Welcome 2021 CampaignThe highly-awaited Playson’s Welcome 2021 Campaign is upon us and it’s already in full swing at GunsBet Casino. You have until 10 January to join the post-holiday fun, or else you’ll miss your chance to grab cool prizes!Real cash prizes await at the end of the promotion and we can tell you that things are getting hot on the leaderboard!Each bet of at least €0.50 placed on the selected Playson titles will take you a step closer to the main prize of €10,000! Yep, you read that one right! But you should know that the main prize is merely a fraction of the mind-blowing prize pool worth €70,000!Any win you score will contribute to your total score and be updated in the leaderboard in real time. However, cash prizes will be awarded only after the promotion ends and credited to winners’ accounts as withdrawable cash! (We told you it was awesome!)Playson welcomes 2021 by giving a chance to win a prize from the €70,000-worth prize pool!All that’s left is to point you to 10 participating titles:Legend of Cleopatra: MegawaysBuffalo Power: Hold and WinSolar KingSolar QueenPearl Beauty: Hold and WinBurning Wins: classic 5 linesDiamond wins: Hold and WinSunny Fruits: Hold and WinBook of Gold: MultichanceSolar TempleSpin and Shine at GunSbet CasinoBoth of these promotions are running through 10 January; in other words, there’s four days left to join the party and be in for one of the amazing cash prizes.While at the casino, please remember to pore over the General Terms and Conditions as these will cover for any missing details and let you enjoy the promotions to the full.All that’s left to do is head over to GunsBet Casino and check out the promotions yourself. We wish you the best of luck!

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