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Gunsbet Casino

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 176 reviews
8.2/10
176 reviews
Complaint Response 31 complaints
2 days avg. 31 complaints

AskGamblers Quick Overview

Editor's View

Gunsbet Casino lives up to its image as a reputable gambling venue, if not for its elaborate and attractive VIP program, then definitely for its broad selection of games, payment methods, and cryptocurrency options.

What we like
  • 0-24 withdrawal timeframe
  • Broad selection of cryptocurrencies
  • Mobile app available
What we don’t like
  • VIP program could offer more perks
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Gunsbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.gunsbet.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish, Russian, Polish, Kazakh, Portuguese, Bulgarian, Estonian, Croatian, French, Greek, Japanese, Slovak, Slovenian, Chinese, Thai, Hungarian, Korean
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
VIP / Loyalty Program
VIP Program
Social Platforms
X, Instagram, Facebook

General Information About Gunsbet Casino

Gunsbet Casino has been one of DAMA N.V.'s staple online casinos for years now, more precisely since its launch in 2017. Since then, it seems it has only improved, adding more languages, games, and payment options.

The seemingly rough-around-the-edges Wild West theme is rounded off with excellent design, including cute avatars you can choose when you register, intuitive navigation that makes it easy to find your way around the site and games that load at lightning speed.

Scroll down for our full casino review and Gunsbet Casino player reviews.

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Complaints

Read the complaints other players have left for Gunsbet Casino. Learn more about complaints.

Show all complaints
Gunsbet Casino - Delayed payment as my withdrawals are pending for more than 48 hours
Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.


Best regards
Pierre
staus Resolved
€8600
Gunsbet Casino - Pending Withdrawal and Very poor customer support

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

staus Resolved
$1500

Complaint Statistics

Resolved 30
Avg. Amount $ 4,221
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
8.2/10 176 reviews

Top reviews from our players

Good welcome package and i used it all. I won from my first deposit and withdrawal was payed in few hours. documents verification is very easy, i just attached them on website. Also they have very wide selection for the slots.

This current site's format is not in the slightest degree easy to use
If you play with a bonus, there will be a maximum allowed bet size

Dear BINGO3, Congratulations on your winning and your first withdrawal! May good luck and good fortune always be with you. We are happy to hear that you liked our welcome bonus, and had an amusing time playing it. Thank you for mentioning our wide selection of slots, we keep adding new games to keep you interested. Also, we always try to design new bonus offers and to provide you with the best quality support service to ensure you like the experience with us. We keep improving our casino and striving for the best! Thank you for staying with us! Wish you only good luck ahead! Warmest regards, GunsBet Casino team

user avatar

Good casino. I won from my first deposit and withdrawal was payed in few hours. Documents verification is very easy, i just attached them on website. As well, they have very wide selection for the slots.

I would like to receive no deposit bonuses from this casino

Dear ANDREWAM, Please, accept our congratulations on your first withdrawal! We sincerely hope that you'll get a chance to enjoy many more winnings with us ;) Thank you for mentioning our wide selection of slots, we always try to add new games and providers to keep it fun and exciting. As for the no deposit bonuses, let me remind you of our great loyalty program, which allows you to receive great bonuses and prizes for reaching levels. Moreover, once you become VIP, you'll get assisted by a personal manager, who'll provide you with the most special offers, so we're sure we'll keep you interested. Warm regards, GunsBet Casino team

user avatar

The casino is great. A variety of slots and manufacturers is just a bomb. Shpilil on many slots. Free spins of norms fall out and bonus games. Payments are not always instantaneous, but are deduced by the rules as written. Checked everything ok.
Liked the help online - managers work transcripts. They consult with interest, chew everything. I especially wanted to mention the manager Andreas. Thank you very much for the help in any questions !!!!)))

Dear ROMKA1215, Thank you for posting such a positive review. Special thanks from our support team managers, who aim at helping with all the possible questions. The VIP managers also send their warm regards, as well as VIP manager Andreas, and would like to ensure you that our customers are the top priority. Wish you to win more :) Have a great day! Kindest regards, GunsBet Casino team

user avatar

They have an awesome range of games and their support is much quicker than a lot of other casinos.

Dear JOHAN666, Thank you for your kind words about the wide range of games and our helpful support team at GunsBet Casino, they give us the motivation to work even better in the future! Make sure to check our loyalty program, keep playing and receive great bonuses from us ;) We wish you great luck and lots of winnings in the future! Warm regards, GunsBet Casino team

user avatar

It's an excellent casino a very good chat agents a wonderful collection of exceptional games I like quickspin game. I'm very happy to play in this casino.

I ask them to increase bonuses for loyal players

Dear MIRACLE22, Thank you for taking the time to give us your opinion about Gunsbet Casino - it means the world to us! Our support team is more than happy that we managed to help you out with all your questions. We are also glad that you like the selection of games at our online casino and hope that you'll keep discovering new favourite games and providers. Let us also remind you that we have a great loyalty program, which will reward you with excellent gifts for reaching every new status ;) Thank you again and have the best of luck! Warm regards, GunsBet Casino team

user avatar

Wonderful sight .
Clear bonus program and very polite and helpful VIP management department that has a personal manager Andreas who may help you at any time. Нou want to note the manager Andreas. This person will always help solve your problem and answer any question quickly and clearly, and most importantly, he is constantly in touch, thanks to him))

Dear JEKA34, We are grateful for your positive review about GunsBet Casino. Thank you for mentioning a personal manager Andreas. Our VIP department works around the clock to help players feel comfortable, offer some sweet bonuses and let them enjoy spending time playing in our online casino. Wish you the best of luck! Sincerely, GunsBet Casino team

user avatar

Had a good experience with this casino! They have quite fast and precise customer service. They even helped me withdraw a deposit where i entered a 0 too many because they had understanding for my situation. Will definitely keep playing here!

The only problem I have faced is that the game "Hidden Valley" is out of function.

Dear MRYABBADABBA, Thank you for sharing your experience about our casino. We are happy to hear that you have spent enjoyable time here. We appreciate your feedback about our customer service and we are here 24/7 to help you with any questions regarding our casino. Unfortunately, "Hidden Valley" slot is not available at the moment, but we will definitely see what we can do about that in the nearest future. Nonetheless, we have a great range of various newest slots for you to play. Thank you for staying with us! Best regards, GunsBet Casino Support Team

user avatar

Great games and quick verifacation, quick paout and many more.

First cashout took 7 days to my debit card and this is too long when some sites pay out in less than 24 to my card.

Dear FORDY, We do appreciate your favorable feedback on our GunsBet Casino! We are delighted to hear that you liked our fast verification and payout. The variety of slots and providers you can opt for allows you to enjoy each and every minute with us. Unfortunately, we have no influence on the cashout after approving it on our side. It takes 0-3 days working days on average to receive the funds to your paycard. Nevertheless, it all depends on your bank and how long it will proceed the transaction and that is why in your case the delay occured. We wish you to encounter no obstacles on your way to the winnings! Warm regards, GunsBet Casino team

user avatar

Awesome!
Incredible casino. Amazing selection of games. I hope to win big here!
Support is very nice and useful.

Dear PHILIPPEHOFFMAN, Thank you so much for such a good review! We are glad that you like the selection of games and the support team at our online casino. We are sure that you'll get lucky with us in no time ;) We wish you to have the best time playing! Kind regards, GunsBet casino team

user avatar

Very helpful vip bonus manager Andreas who is always able to find a bonus when I need one.

Dear JUS84, Our casino team is very pleased to hear such kind words. Our VIP management always aims to make the players' experience even more enjoyable. Wish you to have marvellous time with us! Kind regards, GunsBet Casino team

user avatar

Gunsbet Casino News

Read all news about Gunsbet Casino, check for updates and stay tuned for exclusive bonuses.

Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!
Promotion Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!

Slot fans, rejoice! The New Year hasn’t even started properly yet and GunsBet Casino is already off to a new adventure! This online casino has teamed up with not one, but two top-notch software providers so you can start 2021 in style.We know that the holiday season is nearly over, but don’t turn your Christmas lights just yet, because Yggdrasil and Playson’s tournaments are on at GunsBet Casino! As usual, we’re here to bring these awesome promotions closer to you, so don’t go anywhere just yet because fun is about to start!Yggdrasil 2021 Prize DropThe much beloved online slot developer Yggdrasil is hosting the 2021 Prize Drop campaign that’s bursting with rewards! 25 lucky players who come on top of this promotion that’s already live and will be running until 10 January will get a symbolic prize of €2021!The entire prize pool stands at a whopping €50,525 which, we’d say, is not bad at all for a start-of-the-year promo.Yggdrasil’s 2021 Prize Drop will reward 25 luckiest punters with €2021 each!To get in, all it takes is to play your preferred online slots from Yggdrasil and with any bet you place during the campaign, you stand a chance to instantly trigger a prize!To make things more interesting, Yggdrasil has decided to include as many slots as possible in the prize drop, leaving a little something for everyone. In total, there are 16 games that can get you one of the 25 coveted prizes. Here are some of the participating titles:Jackpot RaidersVault of FortuneJackpot ExpressHadesHyperburstCarol of the ElvesMultifly!Valley of the Gods 2Golden Fish TankChristmas TreePlayson Welcome 2021 CampaignThe highly-awaited Playson’s Welcome 2021 Campaign is upon us and it’s already in full swing at GunsBet Casino. You have until 10 January to join the post-holiday fun, or else you’ll miss your chance to grab cool prizes!Real cash prizes await at the end of the promotion and we can tell you that things are getting hot on the leaderboard!Each bet of at least €0.50 placed on the selected Playson titles will take you a step closer to the main prize of €10,000! Yep, you read that one right! But you should know that the main prize is merely a fraction of the mind-blowing prize pool worth €70,000!Any win you score will contribute to your total score and be updated in the leaderboard in real time. However, cash prizes will be awarded only after the promotion ends and credited to winners’ accounts as withdrawable cash! (We told you it was awesome!)Playson welcomes 2021 by giving a chance to win a prize from the €70,000-worth prize pool!All that’s left is to point you to 10 participating titles:Legend of Cleopatra: MegawaysBuffalo Power: Hold and WinSolar KingSolar QueenPearl Beauty: Hold and WinBurning Wins: classic 5 linesDiamond wins: Hold and WinSunny Fruits: Hold and WinBook of Gold: MultichanceSolar TempleSpin and Shine at GunSbet CasinoBoth of these promotions are running through 10 January; in other words, there’s four days left to join the party and be in for one of the amazing cash prizes.While at the casino, please remember to pore over the General Terms and Conditions as these will cover for any missing details and let you enjoy the promotions to the full.All that’s left to do is head over to GunsBet Casino and check out the promotions yourself. We wish you the best of luck!

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