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Gransino Casino
- Home to leading software providers
- Multiple payment options
- Live chat 24/7
- Mobile friendly design
- Few responsible gambling tools
Editor's View
The registration process at Gransino Casino is impressively quick, taking less than a minute. This efficiency underscores the importance of thoroughly reading the terms and conditions. The black and orange color contrast of the website enhances navigation, making it easy to find preferred games and features via the search bar.
General Information About Gransino Casino
Gransino Casino is an online gaming platform, licensed and regulated by the laws of Costa Rica. The Online Casino offers a comprehensive selection of games and players can easily navigate through various categories to find their preferred games. The casino features among others an engaging VIP Club, regular tournaments, and weekly challenges to enhance the gaming experience.
Additionally, Gransino supports multiple currencies, catering to a global audience.
For more details on what Gransino has to offer, including its impressive range of features, read our in-depth casino review.
Payment Information and Options at Gransino Casino
Gransino Casino offers a wide variety of payment options, including cryptocurrencies. The minimum deposit amount is set at €10, while the maximum deposit per transaction is €5,000. These same limits apply to withdrawals as well.
The processing time for withdrawals varies but typically takes between 1 to 3 business days. The casino does not charge any fees for processing deposits or withdrawals.
Per the terms, all winnings can be withdrawn by submitting a valid request. However, a minimum funds rollover of 1x is required before withdrawal. If the wagered amount is less than the deposit, a 10% commission or a minimum of $0.50 may be charged.
The financial department processes withdrawal requests from Monday to Friday, 6 AM to 5 PM GMT.
Customer Support at Gransino Casino
The main services Gransino Casino offers for players to get help and support, include 24/7 live chat, email support, and an FAQ section that covers some of the most frequently asked questions.
Gransino Casino provides a live chat service that is available 24/7. This feature allows players to communicate with a customer service representative in real-time without the need to register. Simply enter your name and email address, but note that the queue can be longer during peak hours.
Players can contact the support team to address more detailed questions or issues that are not urgent and require a written response via email.
Gransino Casino has a FAQ section on their website that covers some of the most common questions. While this section is helpful, it does not answer all possible questions and issues. For more specific concerns, it is recommended to use the live chat for personalized assistance and more tailored support.
Please feel free to use the AskGamblers Casino Complaint service and submit a complaint if you feel that not all your issues have been addressed in a proper manner.
Games at Gransino Casino
Gransino Casino boasts an impressive selection of games, featuring over 100 providers. Players can easily search and pick from this extensive list in the search tab. The available game categories include Top, New, Halloween, Popular, Exclusive, Bonus Buys, Live Games, Slots, Jackpots, Megaways, Table Games, and Instant Games, as depicted in the neon-themed icons in the provided image. Many of these games can be played in demo mode, allowing players to test them before committing real money.
Gransino's vast game library ensures that every player can find something to their liking, whether they are interested in the latest online slots, engaging live dealer games, or traditional table games.
For live casino enthusiasts, Gransino Casino offers a wide array of table games. Players can enjoy classics like Blackjack, Roulette, and Baccarat, as well as various Poker games and live game shows.
Gransino Casino's Commitment to Responsible Gambling
Gransino Casino demonstrates commitment to responsible gambling by offering players, who feel they may be developing unhealthy gambling habits, a self-exclusion option, which must be requested via email to Gransino’s support team.
Additionally, Gransino Casino grants a self-assessment test on their website, allowing players to evaluate their gambling behavior and identify potential issues early, which we value as a proactive approach.
Gransino also provides contact information for various help organizations specializing in gambling addiction. These resources offer professional support and guidance to those struggling with gambling-related problems.
While these measures are commendable, it is worth noting that more tools and resources for responsible gambling would be beneficial.
Final Verdict on Gransino Casino
Gransino Casino offers a well-rounded online gaming experience with a few areas that could benefit from enhancement. One notable area for improvement is responsible gambling tools. While Gransino provides self-exclusion options and a self-assessment test, additional measures such as setting personal deposit limits, implementing time-out periods, and providing more educational materials on responsible gambling would further support players in maintaining a healthy and enjoyable gaming experience.
Customer support at Gransino is accessible via 24/7 live chat, email, and a FAQ section. However, the live chat queue during peak hours suggests a need for more agents to handle inquiries promptly. Despite this, we were impressed by the extensive range of games offered by over 100 providers, ensuring a diverse and engaging selection for all types of players. The categories available for filtering preferred games are comprehensive, including options such as slots, live games, table games, and more, many of which can be tested in demo mode.
The casino's current bonus offering, a 100% match and 200 free spins, adds significant value for new players and enhances the overall appeal of the platform.
Recommended by experts
Player Reviews
Nothing to like at present - I cannot find anything positive to write about following my recent experience which I have outlined below in what I dislike about this casino.
Advertising profusely through affiliate sites in UK but does not hold UKGC licence including on a website for a domestic violence charity which is utterly inappropriate. Started emailing support at GRANSINO and UNO AFFILIATES 3 days ago asking for immediate account closure and refund of deposits which were all transaction laundered/miscoded to deliberately overide bank gambling blocks. 3 days on and zero reply from them and my account has not been closed as requested.
They have all the games that a normal player would like to play, the registration and deposit methods are really good. The layout is perfect and looks smooth.
They are lying, don't refund/withdraw money on time or not at all. They always tell u to be patient and nothing happens. I'm waiting for refund for over 3 weeks now.
Easy accessible site with 24 hours live chat support. They were fast to add my bonus and to change the free spins that were restricted based on my jurisdiction
No info about current bonus status, if I got it or not. Also info from LiveChat support that I can’t set deposit limits because they don’t offer this tool. 10 days spread free spins show how badly they are fighting for retention. Disliked the Casino big times
We apologize for the inconvenience and hope you enjoyed our free spins. We hope that you can give us the exact reasons why you did not like our casino so that we can improve our service in the future.
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Live Chat is a completely pointless service that has no power to assist in any capacity simply advises sending an email! Absolutely horrendous support offered. A request to close my account 7 days later still unanswered and despite my concerns about finances I'm still told to wait for a reply! Avoid where possible!