Gransino Casino Complaints

On 20th of March 2026, I noticed that this particular casino has closed my account without any further notice or explanation.

I contacted support to ask for a withdrawal of my remaining balance, as Livechat told me, but after numerous verification processes, I'm just receiving the same automated responses.

I demand that the casino complete my remaining balance that was on my account.

Dear AskGamblers Team,

I would like to file a complaint regarding Gransino Casino for the prolonged delay in processing my withdrawals.

I submitted two separate withdrawal requests:

* 5 July 2026 – 200,000 HUF

* 6 July 2026 – 200,000 HUF

Both withdrawals are still marked as “Under Review”.

This is my first withdrawal from the casino. My account clearly states that no verification is required, and at no point have I been asked to provide any additional KYC documents or information.

Since submitting my withdrawal requests, I have contacted Gransino support several times via email and live chat. Despite my repeated requests for clarification, I have only received generic responses stating that the Finance Department is processing my withdrawals, that they are working to expedite the process, and that I should remain patient.

Unfortunately, none of my questions have been answered. I have not been given:

* a specific reason for the delay,

* an estimated completion date,

* or any indication that further action is required from my side.

I have made every reasonable effort to resolve this matter directly with the casino before submitting this complaint.

I am not claiming that the casino has refused to pay me. My complaint is that my withdrawals have been significantly delayed without a clear explanation, despite repeated contact with customer support and a formal complaint.

I respectfully request AskGamblers’ assistance in obtaining either:

* the prompt processing of my withdrawals, or

* a clear and transparent explanation for the ongoing delay.

I can provide copies of my email correspondence, live chat conversations, and screenshots of my withdrawal status if required.

Thank you for your assistance.

Kind regards,

I deposited 500 NOK and received a 500 NOK deposit bonus.

While playing, I increased my balance to over 17,700 NOK. After completing the wagering requirements, my balance was suddenly reduced to 4,950 NOK.

The casino later explained that a maximum cashout limit of 1000% (10x bonus) was applied.

However, this rule was NOT clearly visible:

- it was not shown on the bonus screen

- it was not clearly stated in the Terms & Conditions

- I have screenshots proving this

The only visible condition was wagering x40.

This means a key restriction affecting my winnings was hidden or unclear.

I am requesting a review of this case and a fair resolution.

Hello.

I asked withdrawal on 19-02-2026.

The casino's time frame is 3 business days, which have already passed.

Every day, I get the same auto answers from live chat: they are sorry, that they face high traffic in withdrawals (that's the cause of the delay), and that I will have news as soon as possible.

I have been verified at this casino for months, so there is no verification issue. It's quite obvious that they delay the withdrawal cause they believe that I will cancel it. The answers from live chat are always the same, and they don't even bother to see what I write them. They can not give me a time frame, and they pass the responsibility to the financial department, which is working really hard. LOL.

I asked about Skrill withdrawal, and there is no verification or deposit issue as I already said. if u want, I can send you screeshot of the date I asked for withdrawal.

I didn't play bonus money or casino, just sports. Also, i didnt use any vpn. There is no verification issue or bonus play money. It was a crystal clear sports betting without a bonus. There is nothing to review in my account or betting history. The delay is on purpose. Casinos wait for Friday to come cause they dont work on weekends, so they earn two more days. Live chat is tragic. They auto answer everytime that they are sorry for my issue and that they completely understand that it is frustrating.

They can not give a time frame; they leave a special note at the financial department, and the payout will be processed as soon as possible. Every time they say exactly the same things, and they dont even read what I write to them.

Live chat is trained to say absolutely nothing and give no answer, in different ways.

Hello, and good evening.

I am reaching out regarding 2 delayed payments of withdrawal requests that were submitted on the 12th and 15th to Gransino Casino.

I have reached out via email to Gransino support with identity and verification documents on the 19th, even though they were not requested.

I have transaction statements for my bank account available upon request if needed.

Both withdrawal requests were for 750$ CAD. One was submitted on the 12th of Sept and the second on the 15th. Both were for the funds to be e-transferred.

My initial deposit was for $100 with a bonus on the 12th.

On the 29th,I requested a name correction for my account following the realization that my account name was under 'Bekkie' (my preferred name) instead of my legal name (Rebecca). I sent a selfie with my ID to '[email protected]'. A live chat agent named Eric advised that this is the process to have my account name changed. I have screenshots and screen recordings of this conversation.

I would simply like my 2 delayed withdrawals to be processed and credited to my account, and despite my frequent communication with support, there have been no returned emails and no changes to the 'Pending' status. Live chat agents are not able to provide a timeframe as to when my withdrawals will be sent to me.

Thank you for your attention to this matter. I hope to have this resolved so I may be able to continue to enjoy Gransino Casino's range of enjoyable games.

Documents and evidence of conversations are available upon request. Thank you

Dear AskGamblers team,

I’m writing to report an unresolved issue with Gransino Casino regarding three withdrawal requests that have not been processed in a timely manner.

On Thursday [07/08/25], I requested a withdrawal of 5000 nok

On Friday [08/08/25], I requested a second withdrawal of 5000 nok

On Sunday [10/08/25], I requested a third withdrawal of 5000 nok

Totaling €1500

My account is fully verified as much as the casino allows me to at least, and I have complied with all the casino’s withdrawal limits and terms.

Despite contacting the casino’s support team I have only received vague responses like "The payment will be processed soon" etc As of today ([13/08/25]), neither of the three withdrawals has been processed or paid.

Attached are some screenshots of the withdrawal request and proof that account is verified to the extent the site allows

Thank you for your time and support.

Best regards

I submitted two withdrawals at Gransino:

• 20.07.2025 – 02:15

• 21.07.2025 – 09:41

Today is the 6th business day, and I still haven’t received my funds. Support has told me several times that the withdrawals are “in the final stage” or “being prioritized,” but nothing happens.

No KYC requested. No valid reason was provided for this delay.

I kindly request assistance in resolving this issue, as I feel I am being stalled and ignored.

Thank you,

Dear AskGamblers Team,

I am once again reaching out regarding Gransino Casino. Unfortunately, the same issue I previously encountered has started again.

As of today, I have a total of €500 in withdrawal requests pending, and the status remains stuck at “pending verification”. It has been days without any update or progress. This is becoming a recurring issue and is causing serious concern.

I kindly ask for your assistance in urging Gransino to process my withdrawal requests promptly. I have complied with all their verification requirements, and there is no valid reason for these delays to persist.

Thank you in advance for your help and support.

Best regards,

Anthony

I requested a €200 withdrawal from Gransino and after several days of waiting, they canceled it without any explanation. This happened more than once.

Their support team keeps repeating generic answers and avoids giving any real reason for the cancellation. I followed all rules and did not break any terms.

This behavior is unacceptable. I request that my €200 be paid immediately. If not resolved, I will make this case public and share my experience to protect other players.

Screenshots are attached as evidence.

Hello,

I am reaching out to report an issue with the online casino Gransino.

I have won a total of €8,500 on their platform, and I began the withdrawal process over a week ago. As of today, I have three pending withdrawal requests (€250, €250, and €500), all of which have been stuck in “under verification” status for several days without any progress.

Despite contacting their support daily, I only receive generic replies stating that the financial department has been informed and that my case is “being processed” — yet nothing happens.

I have complied with all withdrawal requirements and submitted all requested documents. This situation is becoming very concerning and unfair. I kindly ask for your assistance in helping me get my funds released as soon as possible.

I’m ready to provide any necessary information (screenshots, proof of winnings, conversations with support, etc.).

Thank you very much in advance for your help.

Best regards

I requested a €500 withdrawal via Bitcoin from Gransino, and it has still not been processed. I’ve contacted their customer support many times, and every time they say: “Finance said you will receive your money today.” But that’s a lie — nothing happens.

It’s been 8 days, and they just keep repeating the same line without giving any real update. The money is still not in my wallet, and they refuse to provide a valid reason for the delay.

This kind of behavior is dishonest and unacceptable. I feel completely ignored and misled. I trusted this platform with my funds, and now they’re not paying out or taking any proper action.

I’m asking AskGamblers to help get my €500 processed and paid out immediately.

Dear AskGamblers team,

I’m writing to report an unresolved issue with Gransino Casino regarding two withdrawal requests that have not been processed.

On Saturday [14/06/25], I requested a withdrawal of €500.

On Sunday [15/06/25], I requested a second withdrawal of €500.

On Tuesday [17/06/25], I requested a second withdrawal of €500.

My account is fully verified, and I have complied with all the casino’s withdrawal limits and terms.

Despite contacting the casino’s support team multiple times, I have received no clear updates or resolution. As of today ([19/06/25]), neither of the two withdrawals has been processed or paid.

Attached you will find:

Screenshots of both withdrawal requests

Proof of full account verification

My communication history with Gransino’s support team

I kindly ask for your assistance in escalating this issue and helping ensure Gransino Casino honors its financial obligations.

Thank you for your time and support.

Best regards,

Hello AskGamblers team,

I am submitting this complaint regarding a serious issue with Gransino Casino.

I requested a withdrawal of 400€ on 21/04/2025.

Despite fulfilling all terms, completing identity verification (KYC), and having no active bonus restrictions, my request was rejected without a proper explanation.

I contacted their support team multiple times and received vague or no answers. I believe this is an unfair practice, and I am concerned about the legitimacy of this casino.

I kindly ask AskGamblers to assist in mediating this situation and help me receive my rightful winnings.

Attached are all relevant documents and screenshots for your reference.

Thank you in advance for your help.

Best regards,

<private/sensitive information removed>

Dear AskGamblers

I’m reaching out for assistance regarding an ongoing issue with Gransino Casino. My withdrawal of $800 has been stuck in “processing” for 10 days (going on 11), and every time I contact their support, I get the same generic response: “We are actively processing your withdrawal.”

Their live chat agents are useless, repeatedly putting me on hold for 10+ minutes only to come back and tell me to “please keep holding.” It’s clear they are stalling, and I believe it’s because I’ve won more than I’ve deposited – I’m up by about $1,500 overall.

This isn’t the first time they’ve done this, either. Every single withdrawal takes 2 to 3 weeks, despite their claims of fast payouts. They clearly have no intention of processing my winnings in a timely manner, likely hoping I’ll reverse the withdrawal and gamble it away.

I’d appreciate any guidance or help in getting them to send my withdrawal. If there are other reports of similar issues with Gransino, I believe more players need to be warned.

Looking forward to your advice.

I believe I'm being conned by gransino1.com.

I've tried on multilayer occasions to withdraw I've been scammed in the past and all signs are pointing to a scam once again. Same scripted answers, the latest being I need to now cancel a crypto withdrawal because they need to do it manually after 2 separate failed attempts and send me my winnings to my MasterCard. Which I'm told is different than a bank transfer whatever that means.

I just want a resolution and my winnings that I fairly won once I've got them I'll close my account and never deal with them again.