Complaint #49
Gransino Casino
Multiple Delayed Withdrawals
6 days ago
I wish to raise a formal complaint regarding the repeated delays I have experienced when withdrawing my own funds from Gransino.
On 21 June 2026, I submitted a withdrawal request for £220. As of 1 July 2026, I have still not received my funds.
Unfortunately, this is the fourth occasion on which I have experienced excessive delays with withdrawals from Gransino. This demonstrates what appears to be a recurring pattern rather than an isolated incident. These repeated delays have caused considerable inconvenience, unnecessary stress, and disruption.
I have complied with all account verification requirements and have provided any documentation requested. Despite this, my withdrawal remains outstanding without a satisfactory explanation.
I understand that operators licensed to offer gambling services are expected to process customer withdrawals fairly, transparently and without unnecessary delay. Where withdrawal timeframes are advertised or communicated to customers, I reasonably expect those commitments to be honoured or, at the very least, for any delays to be clearly explained.
I am concerned that the repeated failure to process withdrawals within the expected timeframe may not be consistent with the standards expected of licensed gambling operators, including the requirement to treat customers fairly and communicate transparently. I also expect services supplied to consumers to be carried out with reasonable care and skill and within a reasonable time where no specific timeframe has been agreed.
Accordingly, I request that Gransino:
Immediately process my outstanding withdrawal of £220;
Provide a written explanation for the delay;
Explain why this issue has now occurred on four separate occasions;
Confirm what measures will be implemented to prevent this happening again.
Should this complaint not be resolved promptly, I reserve the right to escalate the matter further through the appropriate Alternative Dispute Resolution (ADR) service used by Gransino and, where appropriate, report my concerns to the relevant gambling regulator regarding the handling of customer withdrawals.
I hope this matter can be resolved quickly and professionally without the need for further escalation.
Yours faithfully,
Taylor
On 21 June 2026, I submitted a withdrawal request for £220. As of 1 July 2026, I have still not received my funds.
Unfortunately, this is the fourth occasion on which I have experienced excessive delays with withdrawals from Gransino. This demonstrates what appears to be a recurring pattern rather than an isolated incident. These repeated delays have caused considerable inconvenience, unnecessary stress, and disruption.
I have complied with all account verification requirements and have provided any documentation requested. Despite this, my withdrawal remains outstanding without a satisfactory explanation.
I understand that operators licensed to offer gambling services are expected to process customer withdrawals fairly, transparently and without unnecessary delay. Where withdrawal timeframes are advertised or communicated to customers, I reasonably expect those commitments to be honoured or, at the very least, for any delays to be clearly explained.
I am concerned that the repeated failure to process withdrawals within the expected timeframe may not be consistent with the standards expected of licensed gambling operators, including the requirement to treat customers fairly and communicate transparently. I also expect services supplied to consumers to be carried out with reasonable care and skill and within a reasonable time where no specific timeframe has been agreed.
Accordingly, I request that Gransino:
Immediately process my outstanding withdrawal of £220;
Provide a written explanation for the delay;
Explain why this issue has now occurred on four separate occasions;
Confirm what measures will be implemented to prevent this happening again.
Should this complaint not be resolved promptly, I reserve the right to escalate the matter further through the appropriate Alternative Dispute Resolution (ADR) service used by Gransino and, where appropriate, report my concerns to the relevant gambling regulator regarding the handling of customer withdrawals.
I hope this matter can be resolved quickly and professionally without the need for further escalation.
Yours faithfully,
Taylor
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