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Grand Duke Casino is closed, please try these instead:

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Grand Duke Casino

Player Rating 1 reviews
Complaint Response 1 complaints
4 days avg. 1 complaints
What we like
  • Unprecedented amount of video slots
  • Great selection of table games and video pokers
  • 24/7 support, including live chat available Mon-Fri, 9am-5pm EST
  • SSL encryption and strict privacy policy
What we don’t like
  • No third-party audit seals or reports visible
  • Website does not offer full catalogue of games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Grand Duke Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.grandduke.com
Established
2010
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Russian
Casino Type
Download

Grand Duke Casino is an elegant online casino. The casino uses Playtech software, which houses some of the world's most popular online casino games. Grand Duke Casino has a license from the License and Gaming Authorities of Malta.

Security and Fairness

Every online casino player should be able to play without worrying about losing sensitive personal or financial data to strangers. In order to secure its players, Grand Duke Casino uses Playtech's Integra system. This includes SSL encryption and firewalls to completely protect player information from leaking out of the casino.

As far as fair gaming goes, Grand Duke Casino states that they use a fair RNG crafted by a man from Stanford University. The RNG is regularly tested by TST. However, Grand Duke Casino does not present any TST seals on their website, nor are these audit reports visible. However, since they use Playtech, the world's largest casino software provider, it can be safely assumed that these statements are true.

StallCation

Complaints

Read the complaints other players have left for Grand Duke Casino. Learn more about complaints.

Show all complaints
Grand Duke Casino - Denied slot winnings, cited self-contradictory terms

I deposited 100 dollars, got a 100 dollar bonus, played slots, hit a win on a freespin feature, finished the playthrough on the same and one other slot machine, cashed out 750 dollars. Then my cashout was denied, deposit returned to Click2pay and after several emails asking for clarification I got the following:

========

As stated in our Terms and Conditions, your bonuses are subject to review for irregular playing patterns. To ensure fair gaming and the proper use of bonuses, we consider low margin betting, equal betting, zero risk bets or hedge betting to be irregular gaming when deployed to exploit bonuses.

You may refer to this link; http://www.grandduke.com/terms-and-conditions under “Bonuses, Comps, and Promotions” for additional information.

========

So apparently they have additional bonus terms hidden in the general terms. I read those. And I found them to be self-contradictory. They first say that the following is not allowed:

Wagering based on one specific slot machine, in order to significantly increase a bankroll, in relevance to the initial betting amount, and then switching to another game.

and then they go on by saying

In order to be eligible for withdrawal, you must have winnings from multiple games, in which winnings from any single game cannot exceed 50% of the total amount of the withdrawal request

So after one hits a win he cannot switch to another game. But he has to win a comparable amount in another game. This is impossible. According to those terms no slot player can cash out after redeeming a bonus and winning.

staus Unresolved
0

Complaint Statistics

Avg. Amount $ 0
Avg. Complaint Duration 0 hours
Avg. Response Time 4 days

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Top reviews from our players

*Sorry for this, I don't know how it happened, so I supply it right now*

Hi, I am just registered there today, to get 10$ from AskGamblers no deposit (thx AskGamblers again and again, you give us a chance to try casino first, before pay own money!). So, I am just registered and see that 10$ already on my account. Wow, nice!

With 10$ I am just go to Captains Treasure Pro with 0.20$ per spin, and in 20 or 30 spins got my freespins, mystic scatter was a ship, and I collect 5 ships!!!!!! 120$ for me, good payout, and I decided to change slot, because I already take good money from it :PP After it I am just go to Marvel slots, and start with Elektra. There no money for me, so I am just switch to Iron man2, there hit free spins, but no money for me there in free spins, so with 80$ only I am moved to my hated Gladiator, on it in about 50 spins I hit 3 colliseum, and finally they give me to choose 3 line ;P Additional scatter was a green guy, and I can hit there 250$. Nice one, and I left slot very happy. Then I go to Thai Paradise, but unlucky there - lost 100$ and even does not hit free spins. So, with all left money I decided to play something new a bit, so I am downloaded King Kong (actually I hate download games, because I waiting about 3-5 minutes to play slot that I choose :( damned my internet). So I am play King Kong a bit, and don't like it :( So with 150$ only left I am just decided to play Fantastic Four till the end or win :P I played it about hour, but finally lost all my money. Anyway, I does not became upset, because I don't like casino, and because I don't pay there any money ;)

So Grand Duke is Playtech casino, but they had complaint here, and does not responded on it. Its very bad and unproffesional. So, if you looking for some good Playtech casino, I do not recommend to you choose this casino, better choose some Playtech casino from top-50 here, at AskGamblers. Gl.
Alexmou12!

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