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Genie Jackpot Casino has been terminated due to being unresponsive. Consider these instead:

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Genie Jackpot Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 2 reviews
8/10
2 reviews
Complaint Response 4 complaints
2 days avg. 4 complaints

AskGamblers Quick Overview

Editors View 

Genie Jackpot Casino provides everything you need when it comes to games, support and bonuses. You can grab yourself a welcome bonus or enjoy other active bonuses and promotions and the VIP program can help you rank up based on your gaming activity. 

What we like
  • Fast withdrawals
  • 24/7 live chat
What we don’t like
  • One withdrawal per day
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Genie Jackpot Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://geniejackpot.com/
Established
2024
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Norwegian, French, Italian, Russian, Japanese, Portuguese, Spanish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino

General Information about Genie Jackpot Casino

Genie Jackpot Casino is a crypto-friendly online casino site at AskGamblers. You will get our expert casino review as we delve into the games, payments, support and responsible gambling. 

You can use any device to register and play, including the latest smartphones and tablets. You’ll get full access to the game collection regardless of which device you use. 

They have a VIP ranking system which means the more you play, the more rewards you get. 

StallCation

Complaints

Read the complaints other players have left for Genie Jackpot Casino. Learn more about complaints.

Show all complaints
Withdrawal pending for over 2 months
Dear AskGamblers Team,

I am seeking your assistance in expediting my withdrawal, which has now been pending for nearly three months.

In late November 2024, I registered an account with Genie Jackpot Casino, completed Level 1 to Level 3 KYC verification, and made a deposit of 10,000 USDT (ref: genie_deposit_history.png).

On December 1, 2024, I submitted a withdrawal request for $10,000 (ref: geniejackpot_withdrawal_history.png). However, it was rejected, and I was required to complete Level 4 and Level 5 KYC (ref: kyc_request_email_2024-12-02_redacted.png). I submitted the requested documents and waited.

I received no updates for weeks, so on December 26, 2024, I emailed the casino to inquire about the status of my KYC verification (ref: kyc_follow-up_2024-12-26_redacted.png). I received what appeared to be an automatic confirmation email acknowledging my inquiry (ref: autoreply_kyc_follow-up_2024-12-26_redacted.png).

After receiving no further updates, I contacted live support on December 30, 2024 (ref: live_support_kyc_follow-up_2024-12-30_redacted.png). I was informed that my case had been forwarded to the finance team for verification.

Again, I received no updates, so on January 11, 2025, I contacted live support once more. This time, I was told that my verification was complete and that I was free to withdraw my funds. Consequently, I submitted a withdrawal request for my remaining balance of approximately $3,995 (ref: geniejackpot_withdrawal_history.png), having unfortunately lost a significant portion of my initial balance in the meantime.

However, on January 12, 2025, this withdrawal request was also rejected. I contacted live support again and was once more told that I was free to make a withdrawal request. Following this, I submitted a final withdrawal request on January 12, 2025 (ref: geniejackpot_withdrawal_history.png).

Since then, I have received no payment and no updates, despite the casino's Terms and Conditions (Section 6.5) explicitly stating that "All withdrawals are usually instant."

On January 22, 2025, I contacted live support again (ref: live_support_withdrawal_follow-up_2025-01-22_redacted.png) to inquire about the delay. I was informed that my case had been escalated to the finance team.

After receiving no resolution, I reached out once again on January 27, 2025 (ref: live_support_withdrawal_follow-up_2025-01-27_redacted.png). Once again, I was simply told that my case had been reported to the finance team.

Another week passed with no updates or payment, so on February 3, 2025, I sent a follow-up email requesting the payout of my funds (ref: withdrawal_follow-up_email_2025-02-03_redacted.png). I have not received any response.

At this point, I find it completely unacceptable that my withdrawal has been subject to not only a month-long KYC delay but also an additional month of unjustified waiting. Despite multiple follow-ups, I am receiving no resolution.

I kindly request your assistance in contacting the casino to ensure the immediate release of my funds.

Best regards,
Manfred
staus Unresolved
$3995

Complaint Statistics

Resolved 1
Avg. Amount $ 2,599
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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Top reviews from our players

I love the casino😊 mostly because I won big on my first $200 deposit👍 They got all the games I need, and lot of rewards and email promotions. I especially love the races they run. The live customer support are always friendly and do their best to help me with all my questions. And last but not least.. they are VPN friendly.

Thank you for the amazing review! 😊 We're thrilled to hear about your big win—what a fantastic way to kick things off! 🎉 It's great to know you're enjoying the games, rewards, and our epic races. Our support team will be happy to hear your kind words, and yes, staying VPN-friendly is just one way we try to keep things convenient for players like you. Here's to more wins and great times ahead! 🎰👍

user avatar

Plenty of tournaments to keep competitive players entertained. The VIP program offers good rewards for loyal users. A fantastic place for those who enjoy tournaments and loyalty rewards

The lack of responsible gaming tools was disappointing. Also, some of the terms for bonuses were not straightforward. Casino , slot , roulet very slow.

Thanks for your feedback! We're glad you enjoy the tournaments and VIP rewards—our team loves keeping things competitive. 🏆 Regarding the slow response, we had some server issues that were fully resolved two days ago. We’re also working on enhancing responsible gaming tools and clarifying bonus terms. Thanks for helping us level up! 🎰💪

user avatar

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