Gamblezen Casino

Withdrawal not paid and account temporarily blocked

$2,250

Hi Admin,
I want to make a complain for gamblezen, I play on this casino last month and get a big win on casino and when i try to request withdraw they need to check the gaming session and after complete it .I try again to withdraw and they ask me to send my bank details include IBAN, ( this is funny because i made a deposit and request withdraw with crypto payment ). I already ask them why, but they said they will pay me with bank transfer, and 5 days ago I send them all document needed, but still not get any feedback.

Does not accept deposit funds

€7,000

I made a deposit of €109 or around $125 since 8 hours ago using Crypto method, but until now I have not received my deposit funds, I have not even received any email reply from Gamblezen.

So I ask you to immediately follow up on this case because I know that this site is Askgambler's pride site.

so that this becomes easier for you, and as far as I know this problem is experienced by many other members, so you should lower the Gamblezen rating score

Hello, askgamblers, I'd like to ask for your help. I registered at Gamblezen Casino on April 2, 2026, and immediately passed verification. On April 3, 2026, I made two deposits. I lost the first (€99), and won a total of €140 from the second (€22). I withdrew it on April 3, 2026, and it's still being processed. I wanted to contact their support team on the website and ask why my withdrawal is taking so long to process, but the icon for starting a conversation with them disappeared. I emailed them, but they haven't responded. I'm attaching screenshots.

€109

Long withdrawal times

Delayed withdrawal since January 2nd

With all due respect. Hello Askgamblers and Gamblezen

I would like to ask for your help regarding my withdrawal issue with the casino Gamblezen.

My account was fully verified on January 2nd. According to Gamblezen, withdrawals should be processed within 24 hours after account verification. I submitted my first withdrawal request on December 31st. After my account was verified, I submitted a new withdrawal request on January 2nd.

Now more than 48 hours have passed since the withdrawal request, and I have received no update or payment from the casino.

I kindly ask AskGamblers for assistance in helping me successfully and as quickly as possible receive my withdrawal from Gamblezen.

Thank you in advance for your support.

Best regards

They canceled my withdrawal after 3 days waiting without explication and no notice they had done

€950

First at all, I won 1950$ at gamblezen. When I try to withdrawal, I see they have a limit of 750$ by transactions. So I made 3 different amount for withdrawal my winning. One of 500$CAD, one of 750$ and 700$CAD. The tomorrow i received the first 500$ . But they never send me the 2 other withdrawal. They just let it pending during 3 day, and after that, when I connected to my account Sunday, they have cancel my withdrawal, and they never notice me they had, but they don't give me any explication why.

Nothing. If I don't go see on the website, I will not know they have cancel it. Many time I tried to contact kyc department and support and I never get answers by the kyc, and the support always repeat the same thing, its to contact kyc department by email. But they never answering. I made two other withdrawal, of the same amount. But its look like they will do the same again because I never get any answer, and its impossible to talk to anybody who can answering me. Just to specify, I'm already fully verified and I have already did a withdrawal.

And the winning come from a deposit. I had many chat transcription can send too

Withdrawal not sent after 14 days and cancelled payment

$1,450

My account at Gamblezen Casino has been fully verified.

I requested a withdrawal via Revolut over 14 days ago.

The support keeps repeating the same generic responses, and the funds were never sent.

There is no transaction confirmation, and the money has not arrived in my Revolut account.

I am attaching screenshots showing:

– Account verification

– Support messages

– Revolut history (no received transaction)

Please help me resolve this and get my money.

€1,000

Unable to set loss limit

Dear AskGamblers team,

I would like to file a formal complaint against the casino GambleZen due to a serious breach of responsible gambling rules and failure to act in accordance with their own policies.

Summary:

On June 19th, 2025, at 17:10, I had a balance of €7,232.62 on my casino account (see attached screenshot from game history) what was my last bet of the day.

At 17:52, I sent an official email to [email protected] requesting a daily loss limit of €100 to be set on my account (see attached screenshot of my email).

I received a denial response at 17:58, informing me that setting a loss limit was not possible.

As a result, I was unable to activate any protection tools and continued to play, eventually losing my entire balance of over €7,200.

This is a clear violation of GambleZen's own responsible gambling policy, which explicitly states that players can request loss limits by contacting support. I acted proactively and requested this limit before any further loss occurred, yet my request was denied without proper justification.

Also you are supposed to be able to take 1500€ withdraws per day with my vip level but you are not able to do so until their financial department has approved the last requests

My request:

Due to the casino's failure to act responsibly and in accordance with their stated policies, I request the following:

A full refund of the amount I had on my account at 17:10 on June 19th, 2025 (€7,232.62), returned to my casino balance with loss limit of 100€ per day,

A refund of 80% of that amount (€5,786.10) paid directly to my bank account.

I believe this is a fair compensation due to the casino's failure to provide the advertised responsible gambling safeguards.

Thank you for your support in this matter.

Sincerely,

Today is June 23, 2025, and the remaining two withdrawals are still pending

On June 18, 2025, I made three withdrawals of €500 each, but only one of them was paid on June 20, 2025. This is not correct, as the daily withdrawal limit according to the terms and conditions is €2,000. Today is June 23, 2025, and the remaining two withdrawals are still pending. I have already contacted support, but they haven’t provided any useful information other than telling me not to worry and to email [email protected] for further assistance regarding payments. I sent an email on June 19, 2025, and still haven’t received a reply, which is suspicious because during the account verification process, they responded quickly.

Delayed payment of 1500nzd

€1,000

Hello,
My withdrawal is pending now for 6 days for 3 x $500 lots, I asked for a withdrawal 6 days ago and 1 lot of $500 was completed, I had funds for more withdrawal but it got delayed for so long I played, askgamblers says 24 hours pending.
I have sent emails regarding this but not reply
The site says 2k withdrawel daily but since it’s 3 at a time of $500 you cannot do any more cash outs if it’s pending, please reach out

I am fully verified

$1,500

Gamblezen Casino Complaint Stats

Resolved 10 / 10

Avg. Amount $1,520

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

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Top reviews from our players

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