Complaint #83 Gamblezen Casino

This is official complaint

By Mikke R.

3 weeks ago

Dear Askgamblers Support,

I am submitting a formal complaint regarding the handling of my €2,000 withdrawal request.

I requested a withdrawal of €2,000 from my Gamblezen account. When the withdrawal was not successfully processed, I contacted your live chat to ask for assistance. However, your customer service representative told me that they were unable to help me with the issue.

I then contacted Gamblezen by email, but I have not received an adequate response.

As a result, the €2,000 remained in my gambling account instead of being withdrawn. I subsequently lost the funds.

I want to make it clear that I had attempted to withdraw these funds and contacted Gamblezen specifically because the withdrawal was not being processed. I therefore consider it unacceptable that I was not provided with adequate assistance to resolve the withdrawal issue.

I am formally requesting the return of the €2,000 that I attempted to withdraw.

This email was sent to their support and i haven’t got any answers,

I am really lost in this case and unfortunately, i think they scammed my moneys.

Please help me with this case.

Regards,

Disputed Casino Gamblezen Casino

Reason Delayed payment

Amount €2000

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear @mikke.reinikka06,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Gamblezen Casino

• Representative

2 weeks ago

Dear Askgamblers Team,

We have reviewed the player’s complaint and consider it completely unfounded.

The player submitted a withdrawal request.
Instead of waiting for the payout, the player decided to continue playing.

The player continued playing and lost their entire balance, as they themselves confirm in their own words.

The player was aware of the risk of losing funds while participating in games.

The casino is not liable for losses incurred by the player.

Conclusion: The player decided to continue playing without waiting for the payout. The casino acted in accordance with its rules.

To the best of our knowledge, losing the balance while awaiting a payout does not comply with the AGCCS Guidelines. We request that this complaint be marked as REJECTED.

Best regards,
Gamblezen casino.

AskGamblers

• Support Team

2 weeks ago

Dear Gamblezen Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Gamblezen Casino Complaint Stats

Resolved 10 / 10

Avg. Amount $1,520

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

Gamblezen Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 9 out of 9 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

Gamblezen Casino Complaints

See all complaints for this casino

500 euros pending

Hello, I am having an issue with a €500 withdrawal from GambleZen Casino.

I requested a €500 withdrawal on September 16, 2026 at 11:39:58. Withdrawal ID: 65474608. The withdrawal is still showing as “Pending”.

I was told that my winnings would be paid within two banking days, but this time has now passed and I have still not received my winnings. My verification is also still showing as pending.

I have contacted GambleZen by email, but I have not received a response. Their Live Support button is also not working, so I cannot contact their support team through the website.

I would like your assistance in contacting GambleZen and finding out why my €500 withdrawal is still pending and when my winnings will be paid.

I can provide screenshots and copies of my communication with the casino as evidence.

Rejected

€500

Casino ignoring withdrawal requests

I have won 2250$ with the casino, they are delaying my payout even after I provided all documents they requested.

-Void cheque from bank with my name and full adress

-Copy of my credit card used to deposit.

They have gone unresponsive and their online chat is not useful in resolving the matter.

Please assist me in solving this issue.

Thank you

Rejected

$2,250

Withdrawal not paid and account temporarily blocked

Hi Admin,
I want to make a complain for gamblezen, I play on this casino last month and get a big win on casino and when i try to request withdraw they need to check the gaming session and after complete it .I try again to withdraw and they ask me to send my bank details include IBAN, ( this is funny because i made a deposit and request withdraw with crypto payment ). I already ask them why, but they said they will pay me with bank transfer, and 5 days ago I send them all document needed, but still not get any feedback.

Resolved

€7,000

Does not accept deposit funds

I made a deposit of €109 or around $125 since 8 hours ago using Crypto method, but until now I have not received my deposit funds, I have not even received any email reply from Gamblezen.

So I ask you to immediately follow up on this case because I know that this site is Askgambler's pride site.

so that this becomes easier for you, and as far as I know this problem is experienced by many other members, so you should lower the Gamblezen rating score

Resolved

€109

Long withdrawal times

Hello, askgamblers, I'd like to ask for your help. I registered at Gamblezen Casino on April 2, 2026, and immediately passed verification. On April 3, 2026, I made two deposits. I lost the first (€99), and won a total of €140 from the second (€22). I withdrew it on April 3, 2026, and it's still being processed. I wanted to contact their support team on the website and ask why my withdrawal is taking so long to process, but the icon for starting a conversation with them disappeared. I emailed them, but they haven't responded. I'm attaching screenshots.

Resolved

Delayed withdrawal since January 2nd

With all due respect. Hello Askgamblers and Gamblezen

I would like to ask for your help regarding my withdrawal issue with the casino Gamblezen.

My account was fully verified on January 2nd. According to Gamblezen, withdrawals should be processed within 24 hours after account verification. I submitted my first withdrawal request on December 31st. After my account was verified, I submitted a new withdrawal request on January 2nd.

Now more than 48 hours have passed since the withdrawal request, and I have received no update or payment from the casino.

I kindly ask AskGamblers for assistance in helping me successfully and as quickly as possible receive my withdrawal from Gamblezen.

Thank you in advance for your support.

Best regards

Rejected

€950

They canceled my withdrawal after 3 days waiting without explication and no notice they had done

First at all, I won 1950$ at gamblezen. When I try to withdrawal, I see they have a limit of 750$ by transactions. So I made 3 different amount for withdrawal my winning. One of 500$CAD, one of 750$ and 700$CAD. The tomorrow i received the first 500$ . But they never send me the 2 other withdrawal. They just let it pending during 3 day, and after that, when I connected to my account Sunday, they have cancel my withdrawal, and they never notice me they had, but they don't give me any explication why.

Nothing. If I don't go see on the website, I will not know they have cancel it. Many time I tried to contact kyc department and support and I never get answers by the kyc, and the support always repeat the same thing, its to contact kyc department by email. But they never answering. I made two other withdrawal, of the same amount. But its look like they will do the same again because I never get any answer, and its impossible to talk to anybody who can answering me. Just to specify, I'm already fully verified and I have already did a withdrawal.

And the winning come from a deposit. I had many chat transcription can send too

Rejected

$1,450

Withdrawal not sent after 14 days and cancelled payment

My account at Gamblezen Casino has been fully verified.

I requested a withdrawal via Revolut over 14 days ago.

The support keeps repeating the same generic responses, and the funds were never sent.

There is no transaction confirmation, and the money has not arrived in my Revolut account.

I am attaching screenshots showing:

– Account verification

– Support messages

– Revolut history (no received transaction)

Please help me resolve this and get my money.

Rejected

€1,000

Unable to set loss limit

Dear AskGamblers team,

I would like to file a formal complaint against the casino GambleZen due to a serious breach of responsible gambling rules and failure to act in accordance with their own policies.

Summary:

On June 19th, 2025, at 17:10, I had a balance of €7,232.62 on my casino account (see attached screenshot from game history) what was my last bet of the day.

At 17:52, I sent an official email to [email protected] requesting a daily loss limit of €100 to be set on my account (see attached screenshot of my email).

I received a denial response at 17:58, informing me that setting a loss limit was not possible.

As a result, I was unable to activate any protection tools and continued to play, eventually losing my entire balance of over €7,200.

This is a clear violation of GambleZen's own responsible gambling policy, which explicitly states that players can request loss limits by contacting support. I acted proactively and requested this limit before any further loss occurred, yet my request was denied without proper justification.

Also you are supposed to be able to take 1500€ withdraws per day with my vip level but you are not able to do so until their financial department has approved the last requests

My request:

Due to the casino's failure to act responsibly and in accordance with their stated policies, I request the following:

A full refund of the amount I had on my account at 17:10 on June 19th, 2025 (€7,232.62), returned to my casino balance with loss limit of 100€ per day,

A refund of 80% of that amount (€5,786.10) paid directly to my bank account.

I believe this is a fair compensation due to the casino's failure to provide the advertised responsible gambling safeguards.

Thank you for your support in this matter.

Sincerely,

Rejected

Today is June 23, 2025, and the remaining two withdrawals are still pending

On June 18, 2025, I made three withdrawals of €500 each, but only one of them was paid on June 20, 2025. This is not correct, as the daily withdrawal limit according to the terms and conditions is €2,000. Today is June 23, 2025, and the remaining two withdrawals are still pending. I have already contacted support, but they haven’t provided any useful information other than telling me not to worry and to email [email protected] for further assistance regarding payments. I sent an email on June 19, 2025, and still haven’t received a reply, which is suspicious because during the account verification process, they responded quickly.

Rejected

€1,000