Gamblezen Casino Complaints

Hi,

On 2/10 I requested a withdrawal from Gamblezen.

On 5/10 I requested an update and was told that the "finance department" sent me an email requesting a document. I informed the agent I received no email and that I would send the required document to the email provided.

Over the subsequent weeks, I asked for a few more updates and was told that the chat agent has no access to the finance dept email box. They suggested whitelisting another email; I did this and still received no email, although promotional emails are still being sent to me.

Attached are my proofs of sending the required documents on numerous different occasions, as well as an email asking if they have received them.

I have never received a single correspondence, neither in other,junk or any other email folders.

It has now been 20 days.

I would like my withdrawal processed in a timely manner.

Also attached is an email of my final conversation with an agent. They then requested I send verification proof AGAIN, but this time all my normal id documents, driving licence etc, I have done all that the chat agent requested and am still in the dark. I also can now not login to the account whatsoever.

Can you please help me resolve this?

Thank you

Dear Askgamblers Support,

I am submitting a formal complaint regarding the handling of my €2,000 withdrawal request.

I requested a withdrawal of €2,000 from my Gamblezen account. When the withdrawal was not successfully processed, I contacted your live chat to ask for assistance. However, your customer service representative told me that they were unable to help me with the issue.

I then contacted Gamblezen by email, but I have not received an adequate response.

As a result, the €2,000 remained in my gambling account instead of being withdrawn. I subsequently lost the funds.

I want to make it clear that I had attempted to withdraw these funds and contacted Gamblezen specifically because the withdrawal was not being processed. I therefore consider it unacceptable that I was not provided with adequate assistance to resolve the withdrawal issue.

I am formally requesting the return of the €2,000 that I attempted to withdraw.

This email was sent to their support and i haven’t got any answers,

I am really lost in this case and unfortunately, i think they scammed my moneys.

Please help me with this case.

Regards,

I have won 2250$ with the casino, they are delaying my payout even after I provided all documents they requested.

-Void cheque from bank with my name and full adress

-Copy of my credit card used to deposit.

They have gone unresponsive and their online chat is not useful in resolving the matter.

Please assist me in solving this issue.

Thank you

I made a deposit of €109 or around $125 since 8 hours ago using Crypto method, but until now I have not received my deposit funds, I have not even received any email reply from Gamblezen.

So I ask you to immediately follow up on this case because I know that this site is Askgambler's pride site.

so that this becomes easier for you, and as far as I know this problem is experienced by many other members, so you should lower the Gamblezen rating score

First at all, I won 1950$ at gamblezen. When I try to withdrawal, I see they have a limit of 750$ by transactions. So I made 3 different amount for withdrawal my winning. One of 500$CAD, one of 750$ and 700$CAD. The tomorrow i received the first 500$ . But they never send me the 2 other withdrawal. They just let it pending during 3 day, and after that, when I connected to my account Sunday, they have cancel my withdrawal, and they never notice me they had, but they don't give me any explication why.

Nothing. If I don't go see on the website, I will not know they have cancel it. Many time I tried to contact kyc department and support and I never get answers by the kyc, and the support always repeat the same thing, its to contact kyc department by email. But they never answering. I made two other withdrawal, of the same amount. But its look like they will do the same again because I never get any answer, and its impossible to talk to anybody who can answering me. Just to specify, I'm already fully verified and I have already did a withdrawal.

And the winning come from a deposit. I had many chat transcription can send too

My account at Gamblezen Casino has been fully verified.

I requested a withdrawal via Revolut over 14 days ago.

The support keeps repeating the same generic responses, and the funds were never sent.

There is no transaction confirmation, and the money has not arrived in my Revolut account.

I am attaching screenshots showing:

– Account verification

– Support messages

– Revolut history (no received transaction)

Please help me resolve this and get my money.

Dear AskGamblers team,

I would like to file a formal complaint against the casino GambleZen due to a serious breach of responsible gambling rules and failure to act in accordance with their own policies.

Summary:

On June 19th, 2025, at 17:10, I had a balance of €7,232.62 on my casino account (see attached screenshot from game history) what was my last bet of the day.

At 17:52, I sent an official email to [email protected] requesting a daily loss limit of €100 to be set on my account (see attached screenshot of my email).

I received a denial response at 17:58, informing me that setting a loss limit was not possible.

As a result, I was unable to activate any protection tools and continued to play, eventually losing my entire balance of over €7,200.

This is a clear violation of GambleZen's own responsible gambling policy, which explicitly states that players can request loss limits by contacting support. I acted proactively and requested this limit before any further loss occurred, yet my request was denied without proper justification.

Also you are supposed to be able to take 1500€ withdraws per day with my vip level but you are not able to do so until their financial department has approved the last requests

My request:

Due to the casino's failure to act responsibly and in accordance with their stated policies, I request the following:

A full refund of the amount I had on my account at 17:10 on June 19th, 2025 (€7,232.62), returned to my casino balance with loss limit of 100€ per day,

OR

A refund of 80% of that amount (€5,786.10) paid directly to my bank account.

I believe this is a fair compensation due to the casino's failure to provide the advertised responsible gambling safeguards.

Thank you for your support in this matter.

Sincerely,

Hi. am so happy with your service.

I have been lucky enough to win some money at gamlezen casino. more precisely 1300 euros.

Started with 300 euros on may 7th. after 4 days i wrote to hear what happened with the payout. wrote again on may 12th. then got a reply on may 13th about some documentation they have already received and approved. but within 30 min i sent the information to them. since then i have written to them and have also put 500 euros for withdrawal on may 10th and 500 euros more on may 14th. so in total they owe me 1300 euros. have tried to contact them again the KYC department and customer support 7-8 times without success.

Hello,

They delayed so much my withdraws.

I won 12000. I made 3 by 500 withdrawals because they allowed, and they processed only two of them on different days.

Now I have 3 withdrawals pending from 30/04, and the support team tells me to email their payments department. I emailed them 3 times, and no reply.

By the way, from 12000 I ended up with 5000, I know the reason they delayed, so I lose everything.

I am surprised by the comment you have about Gamblezen casino that they have fast withdrawals.

I am a player from Canada. I discovered Gamblezen through Askgamblers, where the website was verified and received a high rating of 9.3. Based on this trust, I chose to open an account and began playing.

My username is Jacksonq716. On April 24, 2025, my account balance reached CAD 1900, and I proceeded to make a withdrawal request. According to the website’s withdrawal policy, I submitted three withdrawal requests for CAD 750, CAD 750, and CAD 400, with withdrawal IDs ID37352612, ID37352614, and ID37352619.

I completed all KYC verifications as requested by the website, as well as additional verification steps detailed in an email from the KYC team the following day. (Although my payment method was Interac, they also demanded pre-authorization and direct deposit information from other bank accounts.)

Unfortunately, on the third day, my withdrawal requests were canceled without any notice or explanation through the website’s backend.

I immediately contacted the online support team. However, they informed me that my withdrawal requests appeared normal on their end and that any issues could only be addressed by emailing their KYC department, as live support could not handle or identify the problem.

I emailed the KYC department while continuing to play on the site. Eventually, my balance grew to CAD 3400 — without receiving any bonuses (please refer to the attached screenshots). I submitted five separate withdrawal requests, each under CAD 700, following the site’s guidelines.

However, none of these new withdrawal requests were processed either.

I sent two emails to the KYC department but have received no response at all.

This entire experience blatantly violates the website’s stated commitments and withdrawal policies.

I respectfully request that AskGamblers intervene in this matter and to provide a fair resolution and necessary assistance.

Thank you for your attention to this serious issue.

I made a withdrawal of $400 and within the 48hr time frame, nothing changed.

I contacted support after 3 days & they asked me to email the financial department, which is strange as I thought they would do it.

Anyway, I did send the email and got no response, but instead, they put my withdrawal back into my account without even responding to the email. I have redone the withdrawal and still received nothing back from the email. Chat support does not or state can not help.

Askgamblers, could you please help with this matter?

I have attached screenshots. I have recordings of everything if needed.

Gamblezen, please pay my winnings

Last week, I was wronged by this establishment, which unjustifiably withheld my money in an absolutely unacceptable manner.

Now, I find myself in the same situation again. However, this time, it is not a withdrawal of BRL 1,000 but rather BRL 1,500.

Unlike the previous occasion, when I ended up spending the withheld amount, this time, I intend to use it differently.

I would like to see what stance AskGamblers will take regarding this matter.

This casino won't let me withdraw my funds.

First, they set up a hurdle by requiring me to send irrelevant information from my banking app, such as my CPF (similar to a Social Security number) and my address. Once I got that sorted out, another issue popped up: when I tried to make a Pix payment, I was told I needed to enter my email. Now, they’ve simply stopped responding to my emails, which I find extremely disrespectful to users.

Making a deposit is never an issue, but these low-grade casinos always throw up roadblocks when it’s time to withdraw.

I have saved their contradictory emails, and if they do not address this within two hours, I will file another complaint—this time with the Curaçao Game Authority.

Hello,

I have 3 pending withdrawal requests in this casino. Both are 500 EUR (1500 EUR in total).

According to the casino's Terms and Conditions withdrawals must be processed within 24 hours. All of the requests were made more than 24 hours ago.

I have successfully passed the verification in the casino, I did not play with any bonus.

I have contacted the live chat regarding this issue, they said I should contact their finance department. I did contact the department by email, but I did not get any reply.

I have a pending withdrawal from gamblezen that has been there for a few days now, I talked to their online chat they don't have answers, I messaged their email with no response. I logged in today and they cancelled my withdraw with no explanation or reason, I feel like there trying to make me play down my money so they don't have to pay me out.

It's 500 cnd