Gamblezen Casino

Withdrawal not paid and account temporarily blocked

$2,250

Hi Admin,
I want to make a complain for gamblezen, I play on this casino last month and get a big win on casino and when i try to request withdraw they need to check the gaming session and after complete it .I try again to withdraw and they ask me to send my bank details include IBAN, ( this is funny because i made a deposit and request withdraw with crypto payment ). I already ask them why, but they said they will pay me with bank transfer, and 5 days ago I send them all document needed, but still not get any feedback.

Does not accept deposit funds

€7,000

I made a deposit of €109 or around $125 since 8 hours ago using Crypto method, but until now I have not received my deposit funds, I have not even received any email reply from Gamblezen.

So I ask you to immediately follow up on this case because I know that this site is Askgambler's pride site.

so that this becomes easier for you, and as far as I know this problem is experienced by many other members, so you should lower the Gamblezen rating score

Hello, askgamblers, I'd like to ask for your help. I registered at Gamblezen Casino on April 2, 2026, and immediately passed verification. On April 3, 2026, I made two deposits. I lost the first (€99), and won a total of €140 from the second (€22). I withdrew it on April 3, 2026, and it's still being processed. I wanted to contact their support team on the website and ask why my withdrawal is taking so long to process, but the icon for starting a conversation with them disappeared. I emailed them, but they haven't responded. I'm attaching screenshots.

€109

Long withdrawal times

Delayed withdrawal since January 2nd

With all due respect. Hello Askgamblers and Gamblezen

I would like to ask for your help regarding my withdrawal issue with the casino Gamblezen.

My account was fully verified on January 2nd. According to Gamblezen, withdrawals should be processed within 24 hours after account verification. I submitted my first withdrawal request on December 31st. After my account was verified, I submitted a new withdrawal request on January 2nd.

Now more than 48 hours have passed since the withdrawal request, and I have received no update or payment from the casino.

I kindly ask AskGamblers for assistance in helping me successfully and as quickly as possible receive my withdrawal from Gamblezen.

Thank you in advance for your support.

Best regards

They canceled my withdrawal after 3 days waiting without explication and no notice they had done

€950

First at all, I won 1950$ at gamblezen. When I try to withdrawal, I see they have a limit of 750$ by transactions. So I made 3 different amount for withdrawal my winning. One of 500$CAD, one of 750$ and 700$CAD. The tomorrow i received the first 500$ . But they never send me the 2 other withdrawal. They just let it pending during 3 day, and after that, when I connected to my account Sunday, they have cancel my withdrawal, and they never notice me they had, but they don't give me any explication why.

Nothing. If I don't go see on the website, I will not know they have cancel it. Many time I tried to contact kyc department and support and I never get answers by the kyc, and the support always repeat the same thing, its to contact kyc department by email. But they never answering. I made two other withdrawal, of the same amount. But its look like they will do the same again because I never get any answer, and its impossible to talk to anybody who can answering me. Just to specify, I'm already fully verified and I have already did a withdrawal.

And the winning come from a deposit. I had many chat transcription can send too

Withdrawal not sent after 14 days and cancelled payment

$1,450

My account at Gamblezen Casino has been fully verified.

I requested a withdrawal via Revolut over 14 days ago.

The support keeps repeating the same generic responses, and the funds were never sent.

There is no transaction confirmation, and the money has not arrived in my Revolut account.

I am attaching screenshots showing:

– Account verification

– Support messages

– Revolut history (no received transaction)

Please help me resolve this and get my money.

€1,000

Unable to set loss limit

Dear AskGamblers team,

I would like to file a formal complaint against the casino GambleZen due to a serious breach of responsible gambling rules and failure to act in accordance with their own policies.

Summary:

On June 19th, 2025, at 17:10, I had a balance of €7,232.62 on my casino account (see attached screenshot from game history) what was my last bet of the day.

At 17:52, I sent an official email to [email protected] requesting a daily loss limit of €100 to be set on my account (see attached screenshot of my email).

I received a denial response at 17:58, informing me that setting a loss limit was not possible.

As a result, I was unable to activate any protection tools and continued to play, eventually losing my entire balance of over €7,200.

This is a clear violation of GambleZen's own responsible gambling policy, which explicitly states that players can request loss limits by contacting support. I acted proactively and requested this limit before any further loss occurred, yet my request was denied without proper justification.

Also you are supposed to be able to take 1500€ withdraws per day with my vip level but you are not able to do so until their financial department has approved the last requests

My request:

Due to the casino's failure to act responsibly and in accordance with their stated policies, I request the following:

A full refund of the amount I had on my account at 17:10 on June 19th, 2025 (€7,232.62), returned to my casino balance with loss limit of 100€ per day,

A refund of 80% of that amount (€5,786.10) paid directly to my bank account.

I believe this is a fair compensation due to the casino's failure to provide the advertised responsible gambling safeguards.

Thank you for your support in this matter.

Sincerely,

Today is June 23, 2025, and the remaining two withdrawals are still pending

On June 18, 2025, I made three withdrawals of €500 each, but only one of them was paid on June 20, 2025. This is not correct, as the daily withdrawal limit according to the terms and conditions is €2,000. Today is June 23, 2025, and the remaining two withdrawals are still pending. I have already contacted support, but they haven’t provided any useful information other than telling me not to worry and to email [email protected] for further assistance regarding payments. I sent an email on June 19, 2025, and still haven’t received a reply, which is suspicious because during the account verification process, they responded quickly.

Delayed payment of 1500nzd

€1,000

Hello,
My withdrawal is pending now for 6 days for 3 x $500 lots, I asked for a withdrawal 6 days ago and 1 lot of $500 was completed, I had funds for more withdrawal but it got delayed for so long I played, askgamblers says 24 hours pending.
I have sent emails regarding this but not reply
The site says 2k withdrawel daily but since it’s 3 at a time of $500 you cannot do any more cash outs if it’s pending, please reach out

I am fully verified

$1,500

Gamblezen Casino Complaint Stats

Resolved 10 / 10

Avg. Amount $1,520

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

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Player Rating

9.7/10 ● 1323 reviews

Top reviews from our players

Inactive user

1 year ago

1/10

The interface of this casino is quite beautiful, many games are available. You will find almost all the favorite suppliers there. I couldn't find any other positive points unfortunately.

So the big negative point is of course that you have to bet 3 times the deposit before being able to make a possible withdrawal (well if you are lucky enough to win) so for small players who bet little I think that this casino will not bother you. Curiously, I had the experience of cancelling a withdrawal and playing 3 days in a row on the same machine (more than 200 spins) and no gain... So I conclude that everything is well under control so as not to earn. Customer service is not very friendly and very slow above all...

Hi Damien7780, Thank you for taking the time to share your feedback with us. We truly value your insights and appreciate your honesty. We understand that our 3x deposit wagering requirement before withdrawal can be challenging. This requirement is in place due to Anti-Money-Laundering practices and requirements. Our goal is to ensure fair play for everyone while also adhering to these important regulations. Your concerns are important to us, and we'll consider them as we continually review our policies to enhance the player experience. Regarding your gaming experience, we want to clarify that all our slots are provided by certified game providers, and the casino does not affect on the RTP. We also want to emphasize that RTP is a standard measure calculated over a large number of games. The results of individual games may vary, but in the long run, RTP will tend to the stated value. Sometimes, it can feel frustrating when wins don’t come easily, but please rest assured that our systems are designed to be fair. We're sorry to hear that your interaction with our customer service was not as friendly or prompt as expected. We strive to offer the best support possible and will address this internally to ensure improvements. Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Best regards, Gamblezen Casino

Gamblezen Casino 1 year ago

Adekielce

10/10

The Best casino online. Super chat and support. Always helpful and kind. They have a lot of new games and super promotions for casino so I can recommend this.

Hi Adekielce, Thanks for the fantastic review! We’re thrilled you think Gamblezen is the best and that our support team has been helpful. Glad you're enjoying our new games and promotions. Your recommendation means a lot to us! Best regards, Gamblezen Casino

Gamblezen Casino 1 year ago

ntonspordis56

10/10

I had a great time playing at Gamblezen! They offer a fantastic selection of games, and I was fortunate to score some impressive wins. The bonuses were generous, and the customer service was excellent. I felt secure and well taken care of during my play, and I’ll definitely be returning for more fun soon!

Hi ntonspordis56, Thank you for the wonderful review! We’re delighted to hear you had a great time at Gamblezen and enjoyed our game selection. Congrats on your wins! It's fantastic to know that our bonuses and customer service made your experience even better. We’re looking forward to welcoming you back for more fun soon! Best regards, Gamblezen Casino

Gamblezen Casino 1 year ago

agnesflater12

10/10

I appreciated the extensive selection of games and the diverse withdrawal methods available here. It’s particularly valuable that they offer both cryptocurrency and traditional payment options, a feature that’s not commonly found on other platforms.

Hi agnesflater12, Thank you for your kind words! We’re glad you appreciated our extensive game selection and the variety of withdrawal methods, including cryptocurrency and traditional options. Providing flexibility for our players is important to us, so it’s great to hear that you found this valuable. Best regards, Gamblezen Casino

Gamblezen Casino 1 year ago

fabiannicolaescu

10/10

One of the standout features of my experience with Gamblezen was the quick verification process and the speedy receipt of payouts. The support team was consistently available and helpful at every stage, which added a great sense of confidence. The casino also offers a wide range of withdrawal methods, which is a significant advantage. Verification took only a few hours, and the funds were credited to my account within same day, showcasing their operational efficiency. Given all this, I’d rate the casino 9.5/10. I had no issues personally and would highly recommend Gamblezen to other players.

Hi fabiannicolaescu, Thank you for the fantastic review! We’re thrilled to hear that our quick verification process and speedy payouts made a positive impression. It’s great to know our support team and wide range of withdrawal methods contributed to your confidence in Gamblezen. We’re delighted with your high rating and appreciate your recommendation! Best regards, Gamblezen Casino

Gamblezen Casino 1 year ago

peltonentuomo9

10/10

its is a solid casino with an easy-to-navigate website, a decent game library, and good RTP on slots. I won 1200 EUR from a small deposit. The verification process was straightforward, and the withdrawal was processed within a day. While this is slightly slower than some other casinos, it’s not a deal breaker, and it might be due to it being my first withdrawal. I’m hopeful that future withdrawals will be faster. Overall, it’s been a positive experience.

Hi peltonentuomo9, Thank you for the great review! We’re glad you found our website easy to navigate and enjoyed our game library and slot RTP. Congrats on your win of 1200 EUR! We’re pleased to hear the verification process was smooth and that your withdrawal was processed within a day. We appreciate your understanding and hope future withdrawals will be even quicker. It’s wonderful to know you had a positive experience overall. Best regards, Gamblezen Casino

Gamblezen Casino 1 year ago

Sos2000

6/10

Gamblezen is a user-friendly site. It also has great bonus's. Easy to navigate around the site. Quick response from customer service. Would recommend to mates to play here.

Would be even better if had aristocrat games like queen of the Nile and show me the money and money bears and other games from provider. Maybe more no deposit bonuss be good.

Hi Sos2000, Thank you for your review! We’re pleased to hear you find Gamblezen user-friendly and appreciate our bonuses and quick customer service. Your recommendation is greatly valued! We also appreciate your suggestions for adding Aristocrat games and offering more no deposit bonuses. We’re constantly working to enhance our offerings and will take your feedback into account as we continue to improve. Best regards, Gamblezen Casino

Gamblezen Casino 1 year ago

snorribragason

10/10

Registration at Gamblezen is easy, and the welcome package is fantastic with generous initial bonuses. These bonuses certainly enhance the gaming experience, though it’s still enjoyable without them. The frequent giveaways and drawings add extra excitement. Overall, I’m very satisfied with everything. If you're in search of a casino with a wide variety of intriguing slots and crypto deposit options, gamblezen is an excellent choice.

Hi snorribragason, Thanks for the great review! We’re glad you found registration easy and enjoyed our welcome package and bonuses. It’s wonderful to hear that the frequent giveaways added excitement. We’re thrilled you’re very satisfied! Best regards, Gamblezen Casino

Gamblezen Casino 1 year ago

gorjaoalexand

10/10

I’ve been using Gamblezen for a while now and am quite pleased with the experience. The range of payment methods, including Bitcoin and PaySafeCard, makes transactions very convenient. The win and withdrawal limits haven’t been a problem for me, and overall, the experience has been smooth and enjoyable.

Hi gorjaoalexand, Thank you for your positive feedback! We’re glad to hear you’re pleased with your experience at Gamblezen and appreciate the convenience of our payment methods, including Bitcoin and PaySafeCard. It’s great to know the win and withdrawal limits haven’t been an issue for you. We’re thrilled to hear your overall experience has been smooth and enjoyable! Best regards, Gamblezen Casino

Gamblezen Casino 1 year ago

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