Gala Casino

The games are great as they come from good game providers. I find myself enjoying the selection so far and I think the promotions are good for all of its players. Payment methods are working great.

Overall, there is nothing special about Gala compared to its competitors. It doesn’t have the best game providers although the current selection is good enough. I find myself playing at other casinos more often but I still like this site to some degree.

I apologize right away, because I expected some kind of dirty trick from the casino. But my worries crashed on a rock immediately upon the first withdrawal of money. We were pleased, of course, for which I am writing a positive review.

The only drawback is the brakes on some slots, which had to be changed. I got into three of them. Well, you can be patient, because they pay regularly and give to win too.

Ok selection of games and really can't think of anything positive to say about this site maybe they do have fast withdraws if lucky enough to be able to get one.

Bonuses are terrible, you have to wager 200 first to then get a 10 bonus wow unreal and they so-called live help is terrible, no help at all, very rude and often close the chat without warning which then you have to go through another couple of annoying steps to then restart chat, defo one to avoid if you're looking for a bonus and some fun.

Casino is a disgrace. They are still allowing customers from the UK to buy features on slots, against UKGC regulations. Customer services take 1 week to email back and usually with a totally irrelevant response. They have live chat, but they just say that they will ask the team to email back. Avoid if you want to have an enjoyable gaming experience.

Fast pay out the quickest I have found using Pay Pal. The slots pay as expected. Offer up good bonus spins incentives which are .25 compared to the usual .10 that most offer and they don’t have any wagering

Nothing bad to say about Gala all good that are fair and honest. I would recommend them they also have a good selection of games to play. Only negative is I cannot get the live chat to resolve issues to work

Really like casino lots of choice games play well and I like the layout and some nice bonuses if your willing accept and play thru.

Well up until today I have had couple problems with withdrawals which I been prepared to not mention but I feel I need to air my views now. Around 3 months ago I managed to win around 700. I tried to withdraw but it kept saying I couldn't as a game was open I closed all site down logged of and still no joy. I rang customer services and was on hold for 40 mins and gave up. Temptation got better of me and lost it all.

Then on Thurs I deposited 30 and didn't accept bonus within 5 mins I as up to 260 and wanted cash out but low and behold my cash was ring fenced so couldn't withdrew and by time played thru lost but I shouldn't have had to as didn't accept a bonus.

Then tonight got up to 800 withdrew it. 5 hours later checked if gone from pending and still there so ended up cancelling it and trying the game of week. It swallowed the lot. How that can happen with no return is beyond me. It's a shame cause I do enjoy the casino.

If your lucky enough to become VIP and have a guy called Stuart, as your personal manager, then your in for a treat. Looks after you, understands you, and genuinely doesn't want too see you continuously lose (from no fault but my own) treats you to low wagering boneses spins when things aren't going to well. Even before I was VIP I had a big win 5k on roulette but like a idiot lost it all. If learnt too collect I'd be 10k up in 2 months easy.

I love this site and this is a genuine custermer, lucks been out badly past couple of weeks can't seem to get past any wagering but hey that's gambling. Anyone disappointed must be paying a different site to me. Team Stuart all the way

Good assortment of games. Many ways to deposit money. Page loads fast and games usually works.

Customer service is under all critic some times. Had a row with them 2 weeks, and when they realised they were in wrong, I didn't even receive an apology. Was VIP here before, but because of the service level, dropped my level of playing here drastically. No offers for freespins without wagering, that many other casinos are doing. Not playing w bonuses.

Excellent customer support, good selection of games. Web page loads quickly, good choice of deposit methods. Verification process was smoothness here as well, big plus for that.

Too easy to cancel pending withdrawal, flushing should be allowed. Got 20 freespins, which didn't work (tried mobile, different browsers, computers, clearing cache and cookies). At the end I asked them to be removed fr my account, since they didn't work.

A lot of games that you don't see elsewhere quick and easy to access.

Money drainer, not entertaining. Constant no won spins on slots bonuses few and far between and again no win spins.

Gala Casino

9 years ago

Hi Bazrael,

Thanks for the review. I'm sorry to hear that you have had a bad run - I'm afraid that when playing Slots you can have slow days and also very lucrative days! Many of our players new and old enjoy very profitable bonus features and cash outs, I hope you will give us another chance soon.

Our exclusive content cannot be found outside of our group so if you liked the look of this stay tuned - we have more to come. At the moment I recommend 'Cash Bonanza' that features a pot where you can win 500x your stake on any spin.

Kind Regards

The color of the site, that it. What else can I say? The design of the site is ok as well.

The site wasted my time today by taking £160 pounds off me. The machines don't pay anything. The bonus are terrible. I feel mugged by Gala Casino!!!

Gala Casino

9 years ago

Hi Leozinho,

Thanks for taking the time to leave feedback.

I'm sorry to hear that you had a bad run in your time with us. The nature of Slots is that you can have a dry spell, but like many of our customers, can enjoy very rewarding payouts and bonus features.

We regularly review all of our games to ensure that over a large number of bets we take every day that the Theoretical RTP falls in line with expectations.

I'm confident in our selection of games and also the performance of our site overall and hope that you will give us another chance soon. We have a number of very popular new exclusive games including Cashtro's Voyage and Big Banker that I hope you will have the opportunity to enjoy.

Kind Regards
Adam

I really love their free bonus opportunity and they have fastest withdrawal service. I recommend them to all new beginners various game providers.

Some times the bet results updated little bit slowly.

Gala Casino

9 years ago

Hi Nely,

Thank you for your review, I'm glad you had a good experience with us to be able to recommend our Casino to all.

Can you get it touch with me via forum PM with further details of the slow spins and what games they were on? Our website is as responsive as it has ever been and we have not had any other reports of slow bet resolutions currently, so it's possible you encountered a connectivity issue that our technical team may be able to assist with.

Kind Regards
Adam

I opened an account here the other day to take part of the 200% welcome bonus. Very few sites offer such bonuses with fair wagering requirements (20xD+B), the ones I usually find are 35xD+B. They have a quite limited library of slots, but at least they have a fair selection of WMS slots, which is always good. Strangely enough, they lack NetEnt games, which tend to be on every casino site nowadays, but fair enough.

I didn't manage to meet wagering with my initial deposit, and for a bit of extra salt in the wounds I got an email hours later telling me that I had a 400% welcome bonus. However, as I had already taken the 200% bonus moments before, I couldn't claim this. I contacted the customer support about this, and they worked out an excellent solution by assigning €100 to my account with 40x wagering. I wasn't expecting any compensation to be honest, so that was quite a surprise.

Overall, if you fancy a nice welcome bonus, and don't mind the lack of NetEnt, Microgaming and some other major slot providers, there's no harm in depositing here.

Gala Casino seems to share content providers with sites like BGO who are all currently plagued by horrendously slow slots, specifically the WMS slots which are borderline unplayable and constantly boot me out of my play session. Furthermore, the sites layout is a mess, there's not even a search bar for the slots. You have to sort them A-Z and then see if they even have what you want to play.

Gala Casino

9 years ago

Thanks for the positive review,

We have recently started to roll out NetEnt slots to our site due to popular demand! We've also made a number of improvements to the site to improve speed and responsiveness, as well as laying the groundwork to have a search bar for games, as we currently have on our mobile site.

Kind Regards
Adam

Gala Casino is the latest casino I have opened account and made my first deposit here. Here at AskGamblers site is stated that players from my country are not eligible, but yes they are, I did contact the casino asked live support which I got positive answer that I am eligible for 400% deposit bonus. Even read Terms of the bonus which is stated only players from Russia, Croatia, and Romania are excluded from receiving this offer.

While I was searching first to find some no deposit offer and since I couldn’t find any, actually there is a no deposit offer but not for my country, which only few countries were eligible for the no deposit bonus. Depositing 10 euros to catch that nice bonus of 400%, with only X 20 wagering of the bonus plus the deposit made, I guess giving such a big bonus, the wagering isn't that bad.

I opened my account here deposited but still didn't get the bonus. Contacted their live support, which are nice and friendly they told me, that if I want to trigger the bonus I need to register credit card on my info page, so that way the bonus will appear. I done that and the bonus appeared right after.

Lately I like to play Playtech slot a lot, but more those Marvel Jackpot games, especially those 50 liners, having 50 euros on my account I start playing with 1 euro per bet The Avengers slot game. I find this game very entertaining, just because seeing all those Marvel characters in one place. I guess I still don't know these games or they don’t like me. Maybe there are some signs which I need to learn on knowing is the game full or not, but not knowing them so much I continue to play with the same bet, instead of changing that slot. I played very short time here, maybe for 15 minutes, till I hit zero on my account. Well it was nice bonus after all and took advantage of it.

I have played in many casinos with Playtech software games, but only several games, but this Marvel slots I begin to play them recently; hopefully will have much more luck, next time. Gala Casino is established since 2008 so pretty decent time for online casino; they are Gibraltar license so I guess they are decent casino, which I will deposit in the future.

Gala Casino

9 years ago

Hi Katemak,

Thank you for your comments, and apologies if this is a little late!!

I'm sorry to hear you did not have luck on your first deposit - hopefully you have enjoyed better luck on subsequent play?

We have a wide range of titles, as well as others that share the Marvel jackpot. The Hulk tends to be very popular.

As always our support (Or myself on this site) are on hand to assist should you need

Many Thanks
Adam

I signed up at Gala Casino a real long time ago purely to take advantage of their welcome bonus. I believe they were offering £10 no deposit, plus a 200% match on first deposit. I was aware that they were owned by the same people as Corals, whose on-line casino I was already a regular player at, so I had no doubts that they would be trustworthy and there shouldn’t be any problems when it came to getting paid.

My first impression was that Gala was perhaps the ‘poor cousin’ of the Coral Casino website, which seemed much more up to date and had a greater variety of slots and games available as well as an excellent sports betting section. Since then though Gala have done a lot of work improving their own website and the casino features are certainly on a par with those offered over at Corals now.

In fact, if you are purely a casino game player I think the Gala website offers a slightly better experience as the whole thing is dedicated to gaming, even the advertising is much more casino game focused as opposed to Coral where the screen can often be filled with horse racing related ads and information.

Both Gala and Coral are very trustworthy names in the gambling business and here in the UK most people – whether interested in gambling or not – will know of these companies because they have a large high street presence as well as many large land based casinos scattered up and down the country. If you live in the UK you should find these companies are able to confirm your details without the need for you to send in identity documents, although be prepared to send them in if you are a big player and/or win more than a couple of thousand.

The Playtech software these guys use is very common on the web these days but the implementation here is much better than most, for example when you receive a bonus a popup appears on the site regardless of whether you are in a game or not, offering you the chance to accept, decline, or check the terms and conditions, and clicking on your balance at the top of the screen gives a detailed breakdown of your current balance and any funds which are currently restricted by wagering requirements or other bonus terms.

The range of games is excellent and includes a wide range of software providers, and withdrawal times are very good – e-wallet users can expect their payments in well under 24 hours in most circumstances.

Perhaps my only niggle with Gala and indeed their sister site Corals is that existing loyal players don’t seem to be rewarded very well or very often for their business – it’s very rare I receive any kind of offer or promotion from these guys despite being a very regular depositor. I’m as far from a high roller as its possible to be though, so it is perhaps possible that I just don’t score highly enough on their “VIP” radar, but still, many other casinos manage to do much better for me in this regard!

Gala Casino

9 years ago

Hi Raverbabe,

Thank you for the comments and again sorry for the delayed reply.

As you say we have been working hard to improve the selection of games on site as well as site performance and we have come a long way,so if you haven't visited for a while it is worth a look.

Kind Regards
Adam

Gala Casino is operated by the same group behind the well known Corals brand - here in the UK Gala operate the casinos and high street bingo halls, whereas Corals is the name you will find above the door of this companies high street betting shops. Fortunately for us online players, they consider themselves separate entities on-line and so you are free to sign up to both of these brands independently, and take up welcome and subsequent deposit bonuses offered by each, without fear or later trouble for taking advantage of multiple casinos within the same 'group'.

In terms of content, both Gala and Coral began as Playtech only casinos, offering browser based flash and download casino clients, but in recent years they have stopped offering the download client and begun to offer slots and games from a wide variety of additional developers in addition to Playtech. Nevertheless, you should be aware when playing with a bonus that any games offered in the "Games" tab of this casino will not count towards your wagering requirements.

Gala have a £25 no deposit bonus on offer at the moment for new players, though you will need to search for it on google as it is not advertised on their main website for some reason - it was advertised on UK national television until recently. After this, there is also a 100 percent up to £400 first deposit bonus available for new players as well.

After the honeymoon period, Gala do not offer all that many promotions - there is a weekly 25 percent bonus for depositors on a Tuesday, and a 100 percent up to £20 bonus every Wednesday, but its clearly not the most generous bonus scheme around. There is a comp points system in place and VIP members receive additional benefits. but I have found Coral offer me more as a regular depositor than Gala do despite being part of the same group.

Customer support is generally excellent, I have had few major issues with the casino games but have required assistance on several occasions when playing in there poker room and support was usually on hand very quickly and were polite and helpful in getting my issues resolved quickly.

As a UK resident on the electoral roll I was verified electronically soon after joining and so able to make withdrawals without sending in any documents immediately after joining. I always appreciate this in a casino and would like to see more places use these electronic verification methods wherever possible!

I am a big fan of Playtech games, and with the addition of WMS, NextGen and IGT games, among many more, Gala casino remains an excellent choice for UK based customers, and probably those in many other countries as well, especially in Europe.

Withdrawal times seem to be a little slower than at Corals as well, although if you are depositing and withdrawing using your debit card I doubt you would notice - e-wallet customers meanwhile may be a little disappointed with the 24-48 hour timeframe to receive funds to Paypal, Neteller or Skrill.

Gala Casino nowadays have really great games selection, and you can find here games from Playtech, Cryptologic, Amaya, IGT, and few more software's. Of course this is really great, but when i played in this casino, it was few years ago back, gala casino have only Playtech games, with download client, and also i was a poker player at gala casino(ipoker).

I played in casino only few times, but i spent much more time in their poker games, but since it is casino review, i will share my casino experience (and thanks god, because if i will share my poker experience, there is will be dozens of my crying how bad players beat me once again and once again). I had only one withdrawal from their casino, it was when i made 50$ deposit in casino with 50% bonus, this give me 25$ in bonus chips, so wagering requirements was not too hard to beat. I start playing with fantastic four slot, hit feature, but it does not award me best type of free spins during it, my favorite it is fire guy with wilds, i really like it, since i had some really decent hits during it. After it i go to gladiator slot, and also have few freespins features, but like you probably know there is important to advance in bonus game to third stage, but i am was not able to do this. My win come to me from captain treasure pro, when i hit freespins feature with a special symbol Q, i also had 3 retriggers + 5 of a kind Q lands 3-4 times, which give me about 500 x total bet, and on 0.50$ bet it was decent win, and i was able to withdrew 300$, which was paid on next day. Verification was done before, on poker(but it is applied to casino also), and took less than 24 hours.

I think i rate gala casino with 8 stars, they was decent few years ago, and now their software much more better.

I was very interested in this casino because I've heard many good things about it and it is provided by my favorite online gambling platform- Playtech and evolution gaming as well, and by the way it has good ranking on AskGamblers forum so I couldn't find a reason why not sign up. I signed up in April and saw that they offer welcome bonus which is 100% with wagering requirements 20 times (d+b) which seemed to me more realistic to fulfill.

I contacted their live support to as if I was able to get this bonus and they answered me that I can get it. The minimum deposit there is 10 pounds but I made a 20 pound deposit and got my welcome bonus added to my account very soon, so I can say that their service is good.

The only games that 100% fulfill the wagering requirements were slots so I decided to focus on them. I started with Wild Gambler slot a really nice 20 payline slot which gave me really small winnings. The slots there are really interesting, I really like Lucky 5 reels, but even with 8 spins it gave me only loss, so I switched to more action slots, the newest ones. My faves were Blade slots, as they are one of Marvel slots, the look of them was really exciting and I personally really like the vampire slayer theme and what's really amazing is that it has 50 paylines and it's a lot. With 5 spins I got 40 pounds there.

I played Spiderman slot as well, as a huge Spiderman movie fan I really enjoyed this slot, even though I didn't win anything. Then I played Ironman 3 slots, I've played it in other Playtech casinos as well, but this time it didn't give me any winnings too.At last I played Fairest of them all, I liked that it was kinda classical, it had classical lettering symbols.

Later I played their 3D table roulette, I bet on color red and on hot numbers but unfortunately didn't win so switched to casino holdem. It would fulfill only 5% of wagering requirements, but I still wanted to check them out. With few pound bets and many,many losses I ended up with 0 in my account.

Overall, this is a good Playtech casino with very nice support people and good variety of games. And using instant play I didn't have any problems. I recommend this casino a lot, I'm sure I will be depositing there again.