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Terminated: This brand is currently not available to users of AskGamblers while we work with Entain Partners on some compliance matters.

Gala Casino

1
CasinoRank
6.3
Player rating 27 reviews
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
Players from your country are not accepted
Average complaint response time: 3 days
What we like
  • Managed by the reputable Gala Coral Group
  • Available in instant-play or downloadable modes
  • Mobile gaming available
  • Powered by Playtech
  • Live casino games available
  • 24/7 support via live chat, UK freephone, international phone, and email
  • Secured with SSL encryption
  • Proven fair by TST to comply with AGCC standards
What we don’t like
  • Numerous countries prohibited from signing up
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Website

http://www.galacasino.com

Languages

English

Established

2008

Company

LC International Limited

Licences

Gibraltar Regulatory Authority, UK Gambling Commission

Affiliate Program

Gala Partners

Allowed Countries

  • Albania
  • Argentina
  • Austria
  • Belarus
  • Croatia
  • Czech Republic
  • Georgia
  • Gibraltar
  • Guernsey
  • Iceland
  • Ireland
  • Isle of Man
  • Jersey
  • Liechtenstein
  • Luxembourg
  • Macedonia
  • Malta
  • New Zealand
  • San Marino
  • Slovenia
  • United Kingdom

Casino Type

Download, Instant Play, Mobile

Deposit Methods

EcoPayz, Maestro, MasterCard, Neteller, PayPal, Paysafe Card, Visa, Skrill, Skrill 1-Tap

Currencies

Euros, British pounds sterling, US dollars

Withdrawal Methods

Bank Wire Transfer, ECO Card, Maestro, MasterCard, Neteller, PayPal, Visa, Instant Banking, Skrill

Withdrawal Times

EWallets: 0-24 hours
Bank Transfers: 3-7 days
Cheques: Not offered
Card Payments: 2-5 days
Pending Time: 12-24 hours

Withdrawal Limit

No Limits

Software

Playtech, Games Global, NetEnt, IGT (WagerWorks), NextGen Gaming, Inspired

RTP

Not stated

Live Chat

Contact

Support Email: [email protected]
Support Telephone: 0800 294 7 294

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Gala Casino is an official online casino of the Gala Coral Group, one of the most prominent land-based gaming brands in the UK. It's a Playtech Casino where players can enjoy a wide range of slots, live table games, and many other forms of casino entertainment directly through their web browser or by a downloadable casino client. Gala Casino holds a prestigious gaming license from the Gibraltar Regulatory Authority, and the UK Gambling Commission.

Restricted Countries

Due to strict regulations, Gala Casino cannot offer games to players who live in many countries around the world. These restricted jurisdictions include the US and its territories, Australia, France and its territories, China, Denmark, Italy, Serbia, Bulgaria, Poland, and all countries in Latin America and Africa, among others.

Virtual Games

The assortment of entertainment options at Gala Casino is hard to beat. In fact, most of their games can actually be found in their massive land properties. This is especially apparent when it comes to their slots. Gala Casino features a number of popular video slots like Iron Man 3 slot, Little Britain slot, The Avangers slot, Ice Run slot, and The Incredible Hulk slot. Each game offers its own unique bonuses and style that suits a variety of players.

If it's table games you're looking for, Gala Casino should be able to please. Their array of games is one of the biggest in the business. For instance, they offer a total of 5 roulette variants, knowing that people like to play this highly popular game with different sets of rules. Gala Casino also has 3 types of blackjack, as well as Stud Poker, 3 Card Poker, red dog, casino war, and baccarat.

Gala Casino offers a healthy assortment of video poker games. These include variants like Jacks or Better, Deuces Wild, Joker Poker, Aces and Faces, 2-Ways Royal, and Mega Jacks. Many of these variants can be played in both single-hand and multi-hand modes, allowing players to spread out their bets to minimize risk or boost payout potential to fit their own playing style.

Live Games

In order to make their online casino feel even more like their brick-and-mortar casinos, Gala Casino has included a 24/7 selection of live table games for players to enjoy. Each of the games is streamed via a high-quality webcam in the Gala Casino studio. Choose from either blackjack, baccarat, or roulette, and interact with the dealer using the in-game chat feature while you play.

Mobile Gaming

Players at Gala Casino have the option to play their favorite casino games wherever they are on their compatible mobile device. The mobile casino can be accessed via QR code, text, or just by loading the Gala Casino website through a mobile web browser. Available games include blackjack, roulette, and several leading video slots.

Support

Gala Casino has an excellent team of customer service professionals available 24/7. The fastest and most convenient contact method is usually live chat, which is available directly through the Gala Casino website. Players living in the UK can call the casino using a domestic freephone number; all other players can use an international number. Those who prefer email can send messages to the casino either through an e-message system or directly to the Gala Casino support email address. While email is not instant like the other methods, Gala Casino staff tend to respond quickly.

Security and Fairness

Playing casino games online should not be a risky thing. To alleviate any concern that you may have, Gala Casino has implemented 128-bit SSL encryption into their system. This ensures that no one will be able to see the information you send to Gala Casino for any purpose, be it registration, verification, or banking.

Game fairness is guaranteed at Gala Casino. This is hardly a surprise since they provide games from software companies who have years of experience in the online gaming world. The latest randomness audit information is freely available to the public. To see the most recent report, click the "Fairness" link on the bottom of Gala Casino's website.

Player Reviews

6.3
27 reviews
Sort by
Date
Relevance
Player rating
Magic-carpet
February 28, 2022
7

The games are great as they come from good game providers. I find myself enjoying the selection so far and I think the promotions are good for all of its players. Payment methods are working great.

Overall, there is nothing special about Gala compared to its competitors. It doesn’t have the best game providers although the current selection is good enough. I find myself playing at other casinos more often but I still like this site to some degree.

George66
December 19, 2020
7

I apologize right away, because I expected some kind of dirty trick from the casino. But my worries crashed on a rock immediately upon the first withdrawal of money. We were pleased, of course, for which I am writing a positive review.

The only drawback is the brakes on some slots, which had to be changed. I got into three of them. Well, you can be patient, because they pay regularly and give to win too.

Inactive user
April 29, 2020
2

Ok selection of games and really can't think of anything positive to say about this site maybe they do have fast withdraws if lucky enough to be able to get one.

Bonuses are terrible, you have to wager 200 first to then get a 10 bonus wow unreal and they so-called live help is terrible, no help at all, very rude and often close the chat without warning which then you have to go through another couple of annoying steps to then restart chat, defo one to avoid if you're looking for a bonus and some fun.

ljr1989
February 7, 2020
1

Casino is a disgrace. They are still allowing customers from the UK to buy features on slots, against UKGC regulations. Customer services take 1 week to email back and usually with a totally irrelevant response. They have live chat, but they just say that they will ask the team to email back. Avoid if you want to have an enjoyable gaming experience.

Nigeljc59
July 27, 2019
10

Fast pay out the quickest I have found using Pay Pal. The slots pay as expected. Offer up good bonus spins incentives which are .25 compared to the usual .10 that most offer and they don’t have any wagering

Nothing bad to say about Gala all good that are fair and honest. I would recommend them they also have a good selection of games to play. Only negative is I cannot get the live chat to resolve issues to work

Message
Ledge13
October 16, 2017
6

Really like casino lots of choice games play well and I like the layout and some nice bonuses if your willing accept and play thru.

Well up until today I have had couple problems with withdrawals which I been prepared to not mention but I feel I need to air my views now. Around 3 months ago I managed to win around 700. I tried to withdraw but it kept saying I couldn't as a game was open I closed all site down logged of and still no joy. I rang customer services and was on hold for 40 mins and gave up. Temptation got better of me and lost it all.

Then on Thurs I deposited 30 and didn't accept bonus within 5 mins I as up to 260 and wanted cash out but low and behold my cash was ring fenced so couldn't withdrew and by time played thru lost but I shouldn't have had to as didn't accept a bonus.

Then tonight got up to 800 withdrew it. 5 hours later checked if gone from pending and still there so ended up cancelling it and trying the game of week. It swallowed the lot. How that can happen with no return is beyond me. It's a shame cause I do enjoy the casino.

Message
Jdotbizzle289
March 15, 2017
10

If your lucky enough to become VIP and have a guy called Stuart, as your personal manager, then your in for a treat. Looks after you, understands you, and genuinely doesn't want too see you continuously lose (from no fault but my own) treats you to low wagering boneses spins when things aren't going to well. Even before I was VIP I had a big win 5k on roulette but like a idiot lost it all. If learnt too collect I'd be 10k up in 2 months easy.

I love this site and this is a genuine custermer, lucks been out badly past couple of weeks can't seem to get past any wagering but hey that's gambling. Anyone disappointed must be paying a different site to me. Team Stuart all the way

Message
Sthlmspelaren77
March 2, 2017
3

Good assortment of games. Many ways to deposit money. Page loads fast and games usually works.

Customer service is under all critic some times. Had a row with them 2 weeks, and when they realised they were in wrong, I didn't even receive an apology. Was VIP here before, but because of the service level, dropped my level of playing here drastically. No offers for freespins without wagering, that many other casinos are doing. Not playing w bonuses.

Message
jakanfinne
September 4, 2016
9

Excellent customer support, good selection of games. Web page loads quickly, good choice of deposit methods. Verification process was smoothness here as well, big plus for that.

Too easy to cancel pending withdrawal, flushing should be allowed. Got 20 freespins, which didn't work (tried mobile, different browsers, computers, clearing cache and cookies). At the end I asked them to be removed fr my account, since they didn't work.

Message
Bazrael
March 15, 2016
4

A lot of games that you don't see elsewhere quick and easy to access.

Money drainer, not entertaining. Constant no won spins on slots bonuses few and far between and again no win spins.

Message
Gala Casino
March 22, 2016

Hi Bazrael,

Thanks for the review. I'm sorry to hear that you have had a bad run - I'm afraid that when playing Slots you can have slow days and also very lucrative days! Many of our players new and old enjoy very profitable bonus features and cash outs, I hope you will give us another chance soon.

Our exclusive content cannot be found outside of our group so if you liked the look of this stay tuned - we have more to come. At the moment I recommend 'Cash Bonanza' that features a pot where you can win 500x your stake on any spin.

Kind Regards

1
CasinoRank
6.3
Player rating 27 reviews
1
CasinoRank
6.3
Player rating

Casino video review

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