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Gala Casino

Our Rating CasinoRank
7/10
CasinoRank
Player Rating 27 reviews
6.3/10
27 reviews
Complaint Response 38 complaints
3 days avg. 38 complaints

AskGamblers Quick Overview

Editor’s View

Gala Casino is a well-equipped online casino where you will be able to find lots of popular slot titles. The casino’s regulated by the UKGC, which is always a plus, seeing as it is a reputable and strict gaming licence. The casino seems dedicated to responsible gambling; however, if you run into any issues, you won’t be able to quickly access live chat from the original screen, which can be a hassle.

What we like
  • Licenced and regulated by the UKGC
  • Several ways to contact the casino
  • Responsible Gambling tools present
What we don’t like
  • Live chat not easily accessible
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Gala Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.galacasino.com
Established
2008
Licences
Gibraltar Regulatory Authority, UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino

General Information about Gala Casino

Gala Casino is an online casino site where you can play different types of casino games, including various live dealer games, slots, table games, and more. The website is available only in English which is not surprising considering the casino is focused on UK players. That’s why, apart from having a Gibraltar licence, the casino is also regulated by the UK Gambling Commission.

For a more detailed overview of the casino, simply continue reading our comprehensive online casino review

StallCation

Complaints

Read the complaints other players have left for Gala Casino. Learn more about complaints.

Show all complaints
Gala Casino - Software glitch with DC Jackpot taking forever to be resolved
On the 4th of April 2018 i was playing through a small deposit of £70. Normal stakes of £1 on most games. About £30 in i went onto the game Superman spun several times and hit the free spins @ 0.80p stake. Kept playing and then the screen turned dark Blue and a box popped up. It was the DC bonus Jackpot game but it was glitched. It buffered for about 20 seconds and then crashed. I immeditaley checked my connection and loaded the game up again expecting it to carry on with the unfinished game but it was back to normal spins. I thiught if i spun once it would automatically go back onto the unfinished spin...but it didnt. I reported it straight away to Gala Tech team on Live chat who said they found the spin in question and confirmed it was a glitched spin and i5 looked like i had entered the DC Bonus game. (Been playing for over 4 years on varied sites and never hit it before). They said they would send of the data to the Tech team. A while passed and no response so i emailed them for an update. They said it can take up to 28days for a solution to be posted. Now after 43 days from the initial complaint they have still not got back to me and refusing to give me an update. I sent an email to them on the 11th May 2018 (8days ago) saying how disgusted i am of their treatment to supposidly a simple glitch that could be fixed. I recieved an email back (attached) saying they hadnt heard anything and will contact me as ASAP with a solution. Another 8 days!!!!. I have read the terms and conditions and also spoke to various collegues and they said any issues raised must be delt with accordingly and within the 28day time period. Are Gala just messing me avout because they know i have hit the Jackpot game and are refusing to acknowledge it and pay. Has this ever happened and how do i get this resolved
staus Unresolved
Gala Casino - Closed my account and voided my winnings due to 'account not passing their security checks' without any further information or proof
On the 1st of April I deposited £260 into Gala Casino. They gave me a £260 bonus to play with. I read the bonus rules and played slots making sure that I never deviated from any of these rules. I ended up winning £5705. I cashed out and that’s when the problems began. Gala asked me to send them my ID. I sent them a photo of my passport. They accepted my ID and then asked me to send a proof of address. I sent them my bank statement. Some time passed and they emailed me back telling me that since I didn’t pass their security my account was permanently closed. They confiscated all of my winnings, less £260, which was all that was returned. I was very careful not to break any of their rules. There is no excuse for this. If my documents did not meet their criteria, then they should explain what I did wrong and give me a chance to send something acceptable. They have not done this. They have declined my photos (despite them being crystal clear), closed my account and voided my win. They will not allow me to verify my account. They have seized my winnings despite the fact that I never breached any of their terms and that every character on both the photos of my bank statement and passport were in absolutely perfect focus, even when zoomed in on (I still have the photos and can send them to AskGamblers to verify this if needed). So I ask that you please help me to recover the funds and hope that this complaint serves as a warning to punters that Gala will use their verification procedure as an excuse to void their customer’s win if and when they feel like it.
staus Unresolved
£5705

Complaint Statistics

Resolved 21
Avg. Amount $ 8,648
Avg. Complaint Duration 20 days
Avg. Response Time 3 days

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Player rating
6.3/10 27 reviews

Top reviews from our players

The color of the site, that it. What else can I say? The design of the site is ok as well.

The site wasted my time today by taking £160 pounds off me. The machines don't pay anything. The bonus are terrible. I feel mugged by Gala Casino!!!

Hi Leozinho, Thanks for taking the time to leave feedback. I'm sorry to hear that you had a bad run in your time with us. The nature of Slots is that you can have a dry spell, but like many of our customers, can enjoy very rewarding payouts and bonus features. We regularly review all of our games to ensure that over a large number of bets we take every day that the Theoretical RTP falls in line with expectations. I'm confident in our selection of games and also the performance of our site overall and hope that you will give us another chance soon. We have a number of very popular new exclusive games including Cashtro's Voyage and Big Banker that I hope you will have the opportunity to enjoy. Kind Regards Adam

user avatar

I really love their free bonus opportunity and they have fastest withdrawal service. I recommend them to all new beginners various game providers.

Some times the bet results updated little bit slowly.

Hi Nely, Thank you for your review, I'm glad you had a good experience with us to be able to recommend our Casino to all. Can you get it touch with me via forum PM with further details of the slow spins and what games they were on? Our website is as responsive as it has ever been and we have not had any other reports of slow bet resolutions currently, so it's possible you encountered a connectivity issue that our technical team may be able to assist with. Kind Regards Adam

user avatar

I opened an account here the other day to take part of the 200% welcome bonus. Very few sites offer such bonuses with fair wagering requirements (20xD+B), the ones I usually find are 35xD+B. They have a quite limited library of slots, but at least they have a fair selection of WMS slots, which is always good. Strangely enough, they lack NetEnt games, which tend to be on every casino site nowadays, but fair enough.

I didn't manage to meet wagering with my initial deposit, and for a bit of extra salt in the wounds I got an email hours later telling me that I had a 400% welcome bonus. However, as I had already taken the 200% bonus moments before, I couldn't claim this. I contacted the customer support about this, and they worked out an excellent solution by assigning €100 to my account with 40x wagering. I wasn't expecting any compensation to be honest, so that was quite a surprise.

Overall, if you fancy a nice welcome bonus, and don't mind the lack of NetEnt, Microgaming and some other major slot providers, there's no harm in depositing here.

Gala Casino seems to share content providers with sites like BGO who are all currently plagued by horrendously slow slots, specifically the WMS slots which are borderline unplayable and constantly boot me out of my play session. Furthermore, the sites layout is a mess, there's not even a search bar for the slots. You have to sort them A-Z and then see if they even have what you want to play.

Thanks for the positive review, We have recently started to roll out NetEnt slots to our site due to popular demand! We've also made a number of improvements to the site to improve speed and responsiveness, as well as laying the groundwork to have a search bar for games, as we currently have on our mobile site. Kind Regards Adam

user avatar

Gala Casino is the latest casino I have opened account and made my first deposit here. Here at AskGamblers site is stated that players from my country are not eligible, but yes they are, I did contact the casino asked live support which I got positive answer that I am eligible for 400% deposit bonus. Even read Terms of the bonus which is stated only players from Russia, Croatia, and Romania are excluded from receiving this offer.

While I was searching first to find some no deposit offer and since I couldn’t find any, actually there is a no deposit offer but not for my country, which only few countries were eligible for the no deposit bonus. Depositing 10 euros to catch that nice bonus of 400%, with only X 20 wagering of the bonus plus the deposit made, I guess giving such a big bonus, the wagering isn't that bad.

I opened my account here deposited but still didn't get the bonus. Contacted their live support, which are nice and friendly they told me, that if I want to trigger the bonus I need to register credit card on my info page, so that way the bonus will appear. I done that and the bonus appeared right after.

Lately I like to play Playtech slot a lot, but more those Marvel Jackpot games, especially those 50 liners, having 50 euros on my account I start playing with 1 euro per bet The Avengers slot game. I find this game very entertaining, just because seeing all those Marvel characters in one place. I guess I still don't know these games or they don’t like me. Maybe there are some signs which I need to learn on knowing is the game full or not, but not knowing them so much I continue to play with the same bet, instead of changing that slot. I played very short time here, maybe for 15 minutes, till I hit zero on my account. Well it was nice bonus after all and took advantage of it.

I have played in many casinos with Playtech software games, but only several games, but this Marvel slots I begin to play them recently; hopefully will have much more luck, next time. Gala Casino is established since 2008 so pretty decent time for online casino; they are Gibraltar license so I guess they are decent casino, which I will deposit in the future.

Hi Katemak, Thank you for your comments, and apologies if this is a little late!! I'm sorry to hear you did not have luck on your first deposit - hopefully you have enjoyed better luck on subsequent play? We have a wide range of titles, as well as others that share the Marvel jackpot. The Hulk tends to be very popular. As always our support (Or myself on this site) are on hand to assist should you need Many Thanks Adam

user avatar

I signed up at Gala Casino a real long time ago purely to take advantage of their welcome bonus. I believe they were offering £10 no deposit, plus a 200% match on first deposit. I was aware that they were owned by the same people as Corals, whose on-line casino I was already a regular player at, so I had no doubts that they would be trustworthy and there shouldn’t be any problems when it came to getting paid.

My first impression was that Gala was perhaps the ‘poor cousin’ of the Coral Casino website, which seemed much more up to date and had a greater variety of slots and games available as well as an excellent sports betting section. Since then though Gala have done a lot of work improving their own website and the casino features are certainly on a par with those offered over at Corals now.

In fact, if you are purely a casino game player I think the Gala website offers a slightly better experience as the whole thing is dedicated to gaming, even the advertising is much more casino game focused as opposed to Coral where the screen can often be filled with horse racing related ads and information.

Both Gala and Coral are very trustworthy names in the gambling business and here in the UK most people – whether interested in gambling or not – will know of these companies because they have a large high street presence as well as many large land based casinos scattered up and down the country. If you live in the UK you should find these companies are able to confirm your details without the need for you to send in identity documents, although be prepared to send them in if you are a big player and/or win more than a couple of thousand.

The Playtech software these guys use is very common on the web these days but the implementation here is much better than most, for example when you receive a bonus a popup appears on the site regardless of whether you are in a game or not, offering you the chance to accept, decline, or check the terms and conditions, and clicking on your balance at the top of the screen gives a detailed breakdown of your current balance and any funds which are currently restricted by wagering requirements or other bonus terms.

The range of games is excellent and includes a wide range of software providers, and withdrawal times are very good – e-wallet users can expect their payments in well under 24 hours in most circumstances.

Perhaps my only niggle with Gala and indeed their sister site Corals is that existing loyal players don’t seem to be rewarded very well or very often for their business – it’s very rare I receive any kind of offer or promotion from these guys despite being a very regular depositor. I’m as far from a high roller as its possible to be though, so it is perhaps possible that I just don’t score highly enough on their “VIP” radar, but still, many other casinos manage to do much better for me in this regard!

Hi Raverbabe, Thank you for the comments and again sorry for the delayed reply. As you say we have been working hard to improve the selection of games on site as well as site performance and we have come a long way,so if you haven't visited for a while it is worth a look. Kind Regards Adam

user avatar

Gala Casino is operated by the same group behind the well known Corals brand - here in the UK Gala operate the casinos and high street bingo halls, whereas Corals is the name you will find above the door of this companies high street betting shops. Fortunately for us online players, they consider themselves separate entities on-line and so you are free to sign up to both of these brands independently, and take up welcome and subsequent deposit bonuses offered by each, without fear or later trouble for taking advantage of multiple casinos within the same 'group'.

In terms of content, both Gala and Coral began as Playtech only casinos, offering browser based flash and download casino clients, but in recent years they have stopped offering the download client and begun to offer slots and games from a wide variety of additional developers in addition to Playtech. Nevertheless, you should be aware when playing with a bonus that any games offered in the "Games" tab of this casino will not count towards your wagering requirements.

Gala have a £25 no deposit bonus on offer at the moment for new players, though you will need to search for it on google as it is not advertised on their main website for some reason - it was advertised on UK national television until recently. After this, there is also a 100 percent up to £400 first deposit bonus available for new players as well.

After the honeymoon period, Gala do not offer all that many promotions - there is a weekly 25 percent bonus for depositors on a Tuesday, and a 100 percent up to £20 bonus every Wednesday, but its clearly not the most generous bonus scheme around. There is a comp points system in place and VIP members receive additional benefits. but I have found Coral offer me more as a regular depositor than Gala do despite being part of the same group.

Customer support is generally excellent, I have had few major issues with the casino games but have required assistance on several occasions when playing in there poker room and support was usually on hand very quickly and were polite and helpful in getting my issues resolved quickly.

As a UK resident on the electoral roll I was verified electronically soon after joining and so able to make withdrawals without sending in any documents immediately after joining. I always appreciate this in a casino and would like to see more places use these electronic verification methods wherever possible!

I am a big fan of Playtech games, and with the addition of WMS, NextGen and IGT games, among many more, Gala casino remains an excellent choice for UK based customers, and probably those in many other countries as well, especially in Europe.

Withdrawal times seem to be a little slower than at Corals as well, although if you are depositing and withdrawing using your debit card I doubt you would notice - e-wallet customers meanwhile may be a little disappointed with the 24-48 hour timeframe to receive funds to Paypal, Neteller or Skrill.

Gala Casino nowadays have really great games selection, and you can find here games from Playtech, Cryptologic, Amaya, IGT, and few more software's. Of course this is really great, but when i played in this casino, it was few years ago back, gala casino have only Playtech games, with download client, and also i was a poker player at gala casino(ipoker).

I played in casino only few times, but i spent much more time in their poker games, but since it is casino review, i will share my casino experience (and thanks god, because if i will share my poker experience, there is will be dozens of my crying how bad players beat me once again and once again). I had only one withdrawal from their casino, it was when i made 50$ deposit in casino with 50% bonus, this give me 25$ in bonus chips, so wagering requirements was not too hard to beat. I start playing with fantastic four slot, hit feature, but it does not award me best type of free spins during it, my favorite it is fire guy with wilds, i really like it, since i had some really decent hits during it. After it i go to gladiator slot, and also have few freespins features, but like you probably know there is important to advance in bonus game to third stage, but i am was not able to do this. My win come to me from captain treasure pro, when i hit freespins feature with a special symbol Q, i also had 3 retriggers + 5 of a kind Q lands 3-4 times, which give me about 500 x total bet, and on 0.50$ bet it was decent win, and i was able to withdrew 300$, which was paid on next day. Verification was done before, on poker(but it is applied to casino also), and took less than 24 hours.

I think i rate gala casino with 8 stars, they was decent few years ago, and now their software much more better.

I was very interested in this casino because I've heard many good things about it and it is provided by my favorite online gambling platform- Playtech and evolution gaming as well, and by the way it has good ranking on AskGamblers forum so I couldn't find a reason why not sign up. I signed up in April and saw that they offer welcome bonus which is 100% with wagering requirements 20 times (d+b) which seemed to me more realistic to fulfill.

I contacted their live support to as if I was able to get this bonus and they answered me that I can get it. The minimum deposit there is 10 pounds but I made a 20 pound deposit and got my welcome bonus added to my account very soon, so I can say that their service is good.

The only games that 100% fulfill the wagering requirements were slots so I decided to focus on them. I started with Wild Gambler slot a really nice 20 payline slot which gave me really small winnings. The slots there are really interesting, I really like Lucky 5 reels, but even with 8 spins it gave me only loss, so I switched to more action slots, the newest ones. My faves were Blade slots, as they are one of Marvel slots, the look of them was really exciting and I personally really like the vampire slayer theme and what's really amazing is that it has 50 paylines and it's a lot. With 5 spins I got 40 pounds there.

I played Spiderman slot as well, as a huge Spiderman movie fan I really enjoyed this slot, even though I didn't win anything. Then I played Ironman 3 slots, I've played it in other Playtech casinos as well, but this time it didn't give me any winnings too.At last I played Fairest of them all, I liked that it was kinda classical, it had classical lettering symbols.

Later I played their 3D table roulette, I bet on color red and on hot numbers but unfortunately didn't win so switched to casino holdem. It would fulfill only 5% of wagering requirements, but I still wanted to check them out. With few pound bets and many,many losses I ended up with 0 in my account.

Overall, this is a good Playtech casino with very nice support people and good variety of games. And using instant play I didn't have any problems. I recommend this casino a lot, I'm sure I will be depositing there again.

Gala casino offer to its players opportunity to play instant play, it means you do not need to download anything, just register, deposit some money and you ready to go. Their welcome offer for me was 100% bonus. They have games from Playtech, IGT, Cryptologic.

Also they have a very nice slot which i like to play - Casper Mirror. This slot have stacked wilds (caspers, you surprised?) And interesting bonus round which is 5 freespins with stacked mirror pictures. On mirrors appears random pictures, and if you get full screen of this mirrors, you can get all screen of wilds, or any other picture. I made deposit of 40$ and start to play this slot. Bonus do not come very often, i like to do one thing: i count how many times i get two scatters. I do not know why i do this, but i am very often count two scatters, and this time amount was 20 or so. But slot give me few nice big wins with many wilds, so with 100$ on my balance i just left it. Next on my way was Pink Pantner slot from Playtech, it is also can pay you nice money, i saw few screenshots in internet with wins over 1000 x total bet on your bet. I made around 100 spins, but do not see any signs of hot status of this slot. And i decide leave it with 80$ , because if i decide to continue play it can just eat all my money.

You know, when you lost some of money on any slot without getting feature, you start thinking that if you hit feature you will get your money back, and you play, play, play. After i i decide to go gladiator with 1$ bets. I get many features, get freespins 3 times, but there was no any luck for me, and about hour of playing and i got busted.

That's all, thank you for reading my review about Gala casino, now i will give them some marks:
Support: did not tested
Games selection: A
Bonuses: B
Withdrawals: not tested

In my opinion this is a very good casino! I started playing at this casino after I played to their poker room which I consider it is a very good one!

Their website is looking very good and the promotions are very accessible! If you make your first deposit you will receive 100% bonus up to £200 with wagering requirements of only 20 times deposit+bonus! If you are a high roller you can opt in for the high roller deposit package! You will have to deposit at least £1000 to receive a bonus of £500 with 20 times wager deposit+bonus! I think this is a good bonus because it has low wagering requirements! I deposited £20 to receive another 20 because I am not a high roller and usually I am not playing lot of money on online casinos! I played Iron Man slot and Gladiator and also I managed to complete the wagering requirements and requested an withdrawal!

As payment methods, they are offering a wide range to choose from: credit cards, Neteller, Skrill, Ukash, paysafecard and even Paypal which isn’t present on many online casinos!

Regarding the games, they have a lot of slot games, table games, card games, video poker and also live dealer! Another interesting thing about this casino is that they have a mobile version of this casino which is available on smartphones with android, blackberry or ios! On the mobile version you can play slot games like Iron Man, Rocky, Pink Panther and others, table games and even roulette!

Now I will rate this casino because I consider it being one of the most beautiful casinos:
-9/10 for games
-10/10 for payment methods
-9/10 for the support
-10/10 for mobile version

So 9.5/10 isn't bad for this nice casino and I would like to recommend it to all of you because it has a nice bonus with low wagering requirements, a lot of games and a mobile version to play on your smartphone!

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