Gala Casino Complaints - Withdrawal & Other Problems

Gala Casino - Account closed with no explanation after deposits made

I opened an account at Gala casino and submitted my documents for verification. I received an e-mail clearly stating that my account is verified and I ...

Gala Casino - Bonus confusion

I received an email from gala casino that if i signed up to their sister site cheeky bingo, deposited and spent £10 i would receive 25 free spins on ...

Gala Casino - Blocked my account and £661 balance for two months and counting

I opened an account in beginning of Nov 2019, played for 2 days, they blocked my account. I now have £661 in my account, they keep telling me my ...

Gala Casino - Ridiculous payment delays

I opened an account at Gala Casino earlier this year. I deposited £1.5k in March, no bonus. I played extensively in the Live Casino (mostly Blackjack ...

Gala Casino - Account frozen, verification process prolonged

I have spent weeks trying to make a withdrawal from Gala Casino. They said I needed to send in a bank statement to verify my ID, which I have done, ...

Gala Casino - GAMSTOP self-exclusion ignored

Hi, I've had a gambling problem for a few years now. I've tried everything to try and stop my habit. Earlier this year I registered with GAMSTOP ...

Gala Casino - Software glitch with DC Jackpot taking forever to be resolved

On the 4th of April 2018 i was playing through a small deposit of £70. Normal stakes of £1 on most games. About £30 in i went onto the game ...

Gala Casino - Withdrawal request withheld for weeks

I have been a member for many years with Gala Casino. I am a pensioner who enjoyed playing on the website. Most of the time I use to lose, and never ...

Gala Casino - Withdrawal of £20,599.92 unjustly withheld

I've been a member with Gala Casino since I was 18 years old, I am now 19. Four weeks ago, on the 12th of April my account was closed for business ...

Gala Casino - Closed my account and voided my winnings due to 'account not passing their security checks' without any further information or proof

On the 1st of April I deposited £260 into Gala Casino. They gave me a £260 bonus to play with. I read the bonus rules and played slots making sure ...

Gala Casino - Two withdrawals placed on hold for no apparent reason

After making numerous deposits on this site and declining bonus's, I requested a withdrawal of £500 from my winnings on 29th Nov 2018. I was told ...

Gala Casino - Wrongfully opening my account after self-exclusion period?

Hi, I went onto gala online casino to see when my self exclusion ended. They told me I had self excluded for one year 2 years ago so I would be able ...

Gala Casino - Not paying up, not helping with resolving 'mysterious' software glitch

I have recently joined gala casino, made a few deposits had a couple of bonuses but have met all wagering requirements.... I tried to make a ...

Gala Casino - £6860 confiscated with vague reason given

Hi, I signed up to gala casino and played their 3 part welcome offer. This was 3 deposits of £400 for bonuses of £400, £200 and £200 ...

Gala Casino - No payout, still on hold

Morning I made a withdrawal of £1150 on 29/6/2017. It then disappeared from the withdrawals section so I decided to contact live chat for help. I ...

Gala Casino - Software issue not resolved after 7+ weeks

To whom it may concern Basically I was playing the game 'wu long' on the 17th February 2017. I was luck enough to get the bonus round, but midway ...

Gala Casino - Over 85,000 GBP unpaid winnings which they claim I won while playing in 'demo mode'

Hi ask gamblers before I write a complaint to yoursite again regarding gala casino I have attatched a few screen shots of that's chats I have had from ...

Gala Casino - Verification failed and winnings confiscated without any proof presented

Hello. I won £303 at gala casino. They stated my id sent (driving license) failed to prove my address and therefore my winnings were taken. I ...

Gala Casino - Account closure and withholding funds

I opened and account on 16.09.16 and deposited £200. I ended up with a balance of £600 after winnings so I withdrew £500. I also sent the relevant ...

Gala Casino - Unjustified bonus abuse accusations and $91,000 confiscation

I regularly played on live roulette tables with high stakes on two different gambling websites as some of the tables were not available on both Casino ...

Gala Casino - Refusing to pay without giving a valid reason

spoke on live chat agreed to a bonus deposited £500 won £8500 when logged in again account suspended asked why said id self excluded i had not then ...

Gala Casino - Winnings voided without valid reason

So, I used to be a member of Gala Casino but didn't think much of their bonus offers and left in the middle of last year. I spoke to live help and ...

Gala Casino - So Slow On Account Verification

Hi, I recently thought I would open an account with GALA casino. I deposited 100.00 and didnt opt in for any of their bonuses. I played for a couple ...

Gala Casino - Account closed and withdrawal declined due to failed verification

Hello I have very bad experience with Gala casino. I deposited 45 GBP and won 1790, after that i sent documents (passport and utility bill) both ...