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Fruity King Casino

Our Rating CasinoRank
6.6/10
CasinoRank
Player Rating 2 reviews
2.5/10
2 reviews
Complaint Response 1 complaints
0 hours avg. 1 complaints
What we like
  • Mobile casino
  • Games are routinely audited by GGC
  • Live chat 24/7
  • UK Gambling Commission license
What we don’t like
  • No search button for slots on mobile
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Fruity King Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.fruityking.co.uk
Established
2014
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, Japanese, Portuguese, French, Spanish
Casino Type
Instant Play, Mobile, Live Casino, Sports

Fruity King is an online casino, a colourful mobile casino for UK players designed to work with the iPhone, iPad, iPod Touch, and most Android smartphones and tablets. It uses games from Microgaming, one of the most highly reputable mobile gaming companies around. Fruity King features dedicated customer service by freephone and email, as well. It is licensed by the UK Gambling Commission and Malta.

Security and Fairness

Whenever sensitive data is transmitted, Fruity King protects it with state-of-the-art SSL encryption. This technology works by obscuring private information like PIN numbers, credit card details, and account details to prevent anyone from stealing it. Furthermore, Fruity King must abide by all regulations set forth by the Gibraltar Gambling Commissioner.


Fruity King’s games are all provided by Probability, a highly reputable, publicly traded company. These games are routinely audited by the Gibraltar Gambling Commissioner to ensure fair play.

StallCation

Complaints

Read the complaints other players have left for Fruity King Casino. Learn more about complaints.

Show all complaints
Fruity King Casino - Excuses not to pay

No reply and no payout after winning..

Dear Fruity King,

I am writing to you to raise an issue about: Online Casino

The issue that I have experienced was: Multiple emails but no response!

Subject: Request for Resolution Regarding £145 Bonus Funds

Dear Fruity King Manager,

I am writing to express my deep frustration regarding the handling of my £145 bonus funds. Despite adhering to your terms and following instructions provided by your advisors, I have been unfairly denied these funds, which I believe amounts to them being wrongfully withheld.

Here are the key points of my issue:

I followed your terms and conditions, but my first attempt to use £78 of my bonus funds was blocked due to an error indicating "insufficient funds."

I contacted your customer support team on the 16th of December and was advised on how to resolve this. Following their guidance, I placed a qualifying bet within the required timeframe and won. However, the £145 bonus funds were never added to my account.

Despite your terms stating the bonus must be used within seven days of receipt, I acted promptly and within the specified timeframe. I failed to understand why my bet was allowed to proceed if the bonus was not going to be honored.

This situation has caused me unnecessary stress and wasted time. I have been a loyal customer for 23 years, using other gambling platforms without experiencing such issues. I expect common sense and fairness to prevail here.

I have attached screenshots and a record of the advice I received to support my claim. I also lodged a prior complaint on the 16th of December the system issue of not being able to place a bet using my bonus (which I ensured I qualified) regarding the first issue, which went unanswered. This delayed me & the lack of response and shifting requirements is unacceptable.

I kindly request that you resolve this issue by crediting the £145 bonus funds to my account as originally promised.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

<full name removed>

It occurred on: 2024-12-22

This meant that Owed £145!

Release these funds owed.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

staus Unresolved
£145

Complaint Statistics

Avg. Amount $ 177
Avg. Complaint Duration 0 hours
Avg. Response Time 0 hours

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Player rating
2.5/10 2 reviews

Top reviews from our players

50x wagering on their bonuses and then to top it off, it is limited to what you can win..... for example i deposited £13 received £26 bonus got up to £400 met the huge wager and at that point I had £300 when the money converted to real balance £220 disappeared leaving me with £80 bit of a stab in the back with such huge wagering!!!!!

Their live chat closes the box if you take too long to reply!

Won't certainly never play here again!

Hello JANEY195050, Sorry to hear about your experience with Fruity King. We are working hard to keep our players happy. Regarding the Live chat support that you have mentioned has been notified to the team and they are looking into this to see if this can be sorted. We hope to see you again and all the best with 2020. Thank you!

user avatar

Relative ease of signing up and that they have live chat on the website.

Long withdrawal times. Longer than the likes of Unibet, Ladbrokes, Mr Smith Casino and many others. 3 days pending (not counting day of withdrawal) before the money is paid out. There isn't a valid argument for keeping hold of players winnings for that amount of time these days. If asked, you'll be told that it's down to required security checks etc. Presumably the casinos I mentioned above also perform security checks, but somehow manage to pay out faster.

Also, I got an offer of 5 free spins on the Spin Labs slot when I logged in which I can't use. It keeps telling me to add funds in order to play the slot. I contacted 'Nicolas' on chat, who looked into it and told me that he had added 10 free spins on the slot. Great! Except that it still expects me to add funds before I can use the "free" spins...

It feels to me that the site needs some development on both the mobile and desktop versions. At the moment it feels like it lacks a professional look and feel. I'm not saying it's a site that you can't trust, just that if you're looking for a well put together site and gaming experience, then Fruity King is probably not the place at the moment.

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