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Fruity Casa Casino is closed, please try these instead:

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Fruity Casa Casino

Player Rating 196 reviews
7.8/10
196 reviews
Complaint Response 9 complaints
2 days avg. 9 complaints
What we like
  • Completely instant-play
  • Features high-quality slots from NetEnt, Thinderkick, Betsoft, NextGen and many others
  • Good assortment of instant bingo and scratch cards
  • Live dealer room included
  • Live chat available 24/7
  • Secured with SSL encryption
  • Proven fair by independent audits
  • Holds Certificate of Trust
What we don’t like
  • Unavailable to residents of the Belgium, Denmark, France, Israel, Italy, Spain, Turkey and several other countries
  • Somewhat limited range of virtual table games
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Fruity Casa Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.fruitycasa.com
Established
2014
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, Polish, Portuguese, Spanish
Casino Type
Instant Play, Mobile, Live Casino

Fruity Casa Casino is a colorful online casino that features a wide assortment of slots, scratch cards, and more from leading software provider NetEnt, MicrogamingBetsoft, Quickspin, NextGen Gaming just to name a few. Players at Fruity Casa Casino also have access to a real live casino, which offers authentic table games that are broadcast in real-time all day long. Fruity Casa Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission. As they have demonstrated superb service to their players, the casino holds our prestigeous Certificate of Trust.

Restricted Countries and Territories

Fruity Casa Casino is unable to offer games to players in the United States and all US territories, Australian, Belgium, France, Israel, Italy, Netherlands, Spain, and Turkey.

Mobile Gaming

Many of the games at Fruity Casa can be played on the iPhone, iPad, or Android devices. Players can try their luck on popular slot games such as Dazzle me, Jack Hammer 2, and Mega Fortune, as well as on tabe games including Blackjack, Roulette, American Poker, and other. The mobile casino can be accessed simply by going to the Fruity Casa Casino website on any compatible smartphone or tablet.

Security and Fairness

Fruity Casa Casino protects its players with 128-bit SSL encryption on all pages where sensitive information is required, such as registration and banking. This technology prevents third parties from stealing player information and is the same kind trusted by most of the online companies in the world.

Fruity Casa Casino’s games are routinely audited to meet the strict requirements of the UK Gambling Commission. Players can count on getting a fair game here, therefore the casino can be found among our Certified Casinos.

StallCation

Complaints

Read the complaints other players have left for Fruity Casa Casino. Learn more about complaints.

Show all complaints
Unprovoked change of bet issue not investigated properly
Dear friends,

I would like to share with you my incredible and sad experience.

I made a 100 EUR deposit in first decade of May, 2020 and everything was OK till...

I noticed a super strange changing of my bets during the Fruity 7 game. My bet spontaneously began changing from 0.25 to 125 and 150 during "Auto" mode (please see "screenshot 1" in attach. Note: the 4th column is a that spontaneously bets"). Unfortunately, I noticed that not immediately.

I sent a many emails about that issue and asked to investigate, but no any result till today. Just ignored!


There is a my first mail (Thu, May 7 at 3:03 PM):

"Dear support team,.

Thank you for your email.

It's easy to explain why I'm saying I did not make these bets.

I'm not a high-bets gambler. I have made a deposit 100 EUR usually and bet about 0.20-0.50 EUR during the different casino games.

You can check any session on my any game history.

But during my game session on "Fruity 7" (05-05-2020 at 21:12, approximately) something incredible happened.

I did not bet 1.2 EUR, 75 EUR and 125 EUR.

It's absolutely illogical to bet 75 EUR if I have 97.34 EUR, and to bet 150 EUR if I have 172.34 EUR...(please find attachment)

Sometimes I had balance 172.34 EUR, 159.59 EUR, 160.29 EUR during that game session. But it's not my real balance, I think. It should have been about 97 EUR I suppose.

Please investigate that issue.

Thank you.

Regards,"



This is their first reply (Thursday, May 7, 2020, 05:44:04 AM):

"Thank you for contacting https://www.fruitycasa.com

Following your request regarding your game query. In order for us to investigate further for you, the relevant department would like to know

why you are saying you did not make these bets?

Please note that bet values have changed, this can only happen on your end.

We look forward to hearing from you.

We trust that we have been of assistance, but do not hesitate to contact us again should you have any further queries.

Kind Regards,
Casino Support

Fruity Casa
https://www.fruitycasa.com
Email: [email protected]
Live Chat available on: https://www.fruitycasa.com
18+ Please Bet Responsibly - We believe in Responsible Gambling.
For more information go to: www.gamblingtherapy.org"

This is my last email:

"primakolog

Aug 21, 2020, 3:08 PM UTC

This is a follow-up to your previous request #1408507 "Re: Fruity Casa [Request no..."

Hello.
Passed more than 3 month and no reply regarding my request.
It's seems like some support team members tries to ignore my request and anyone no interested in solve that issue.
Ok.
Let's ask gamblers forum members on several sites to help us.
Thank you and bye"


And their last reply:
"Addison (Fruity Casa)

Aug 22, 2020, 1:22 AM UTC

Hi there Emin
Thank you for getting in touch.

In relation to your recent contact regarding your game query, it has been escalated to the relevant department who are currently looking into it.

Once concluded you would be updated via email with the outcome thereof.

Should you have any further queries you are welcome to join us via live chat or via email.

Kind regards
Support "


I attached from "02" to "08" pictures for additional prove.

Thank you,
staus Resolved
Refused my payment and closed my account
I opened an account at Fruity Casino after seeing it was well reviewed here any elsewhere. They offer a bonus for new players and I deposited £30 and received a £45 bonus. After playing for a short while I won about £800 and then continued to play various other games. I had read all the terms and conditions before playing and was careful not to play any of their exlcuded games or break any other rules because I have had problems with casino terms and conditions before for. I submitted all my verification documents which were accepted, and requested a withdrawal the same day. This morning I have received the following email from the casino: Dear Matthew After a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions. As per clause 13.3 of the general terms and conditions http://www.fruitycasa.com/?page=terms the following actions have been taken. 1. Your account has now been terminated effective immediately. 2. Any remaining funds in your account have been returned to you. 3. You are banned from the group. If you attempt to open up any accounts on the network all transactions will be voided and deposits returned to you and accounts terminated. A list of sites can be seen by following this link https://secure.gamblingcommission.gov.uk/gccustomweb/PublicRegister/PRSearch.aspx?ExternalAccountId=38720 Regards Casino Management They have closed my account, and not told me why. They have also closed my account at Hello Casino where I also won a considerable sum the following day. On both occasions I have not broken any of their terms and conditions and they are not telling me what I have done. I would like them to pay me my balance from my Fruit Casino account and my Hello Casino account because I have don nothing wrong.
staus Resolved
£800

Complaint Statistics

Resolved 8
Avg. Amount $ 2,495
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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Player rating
7.8/10 196 reviews

Top reviews from our players

Fruity has a lot of games, great helpdesk, many bonuses and a nice and easy website to play.

Love the netent live casinos 😀

Hello casinomaster :) Thank you so much for the nice little review and kind words! So happy that you like Fruity Casa! Hope you also enjoy our EURO2016 promos with great bonuses and prizes :) Greetings for lovely Netherlands!

user avatar

I really like the games choices specially the slots of Netent and also the look of the site.

The welcome bonus offer is very good and simple.

Good choice for a casino :-)

Thank you Martin :) Hope to see you again in Fruity Casa soon. Greets for Switzerland! ;)

user avatar

They have a the best providers, with nice slots. The staff looks nice too (a little bit impatient).

I've been lucky only with my first deposit, but not enough to withdraw (bonus). Then, nothing, no luck with all the other deposits... Its so common, so many awful sites do that... Well not a very good experience for me...

Hi g2loq and thanks for your review :) I'm sorry to hear about the absence of luck while playing in Fruity Casa and really wish you much much better luck next time!

user avatar
Inactive user
10/10

Fruity Casa Casino represents something completely new to the online casino market. Suffice it to point out that working under license UK Gambling Commission. Join the casino Fruity House, lets players always are surrounded by numerous online games, as well as many prize promotions that are a trademark of this renowned company. Offer bonuses is very diverse, especially generous welcome bonus that can be found in the promo section on their website. I think when registering will receive an additional 10 free spins on NetEnt game Gonzo's Quest, at least I got them last year when I opened my account here.

Almost daily topical is a bonus, from Monday Blues Buster Mondays through Mystery Bonus and Tuesdays, Break The Bank on Wednesday to super weekend bonus and of course, in addition to everything I've said here is reload, ongoing bonus that you can use every day. Fruity House often organizes various additional promotions, with cash prizes, there are bonuses and valuable commodity prizes and many other surprises. Fruity House boasts a proud, an enviable number of software and games but it is only one of the parts in perfect puzzle fun that they offer. With a huge number of games, which are regularly join the new addresses, their software is also varied.

If you decide on the payment of deposits, available as Skrill, Neteller, Maestro and Master Card, Visa and Visa Electron, as well as the easiest and fastest payment method. The same route can be won money logical question arises. Money also can be in your account via bank transfers (Bank Wire Transfer). The wait time processing gains is 48 hours, which is a casino cited as the ceiling, and the rate of payment depends on the method used. Fastest is of course via e-wallets or Skrill and Neteller (24-48). The money I have always received within 24 hours, which is quite correct given the unpleasant experiences with casino payouts on many famous casinos. From me, they have praise for the entire team that takes care of the players to be completely satisfied, and I am one of the happy and I continue to play here.

Hello QueenOfGames :) Thanks you so much for this detailed and lovely review! You made my day with so many compliments. We'll give our best to keep up with good work and your trust :) Have a great weekend!

user avatar

Its fun, interesting and easy to use. It has a fabulous range of games.

Thank you Renee :) There's going to be lots of more games, I'm glad that you're very satisfies with the choice! Have a lovely day!

user avatar

Fruity Casa has got perfect list of games - I personally LOVE Netent games. Bonuses are ok. And whats most important for me- web site works just fine - does not slow down and do not crashes.

I can not remember if I've seen some bigger negatives. Keep it up.

Thank you Marek for a lovely review :) We'll definitely give our best to keep up with a good work and show how much we love our players even more! :)

user avatar

Nice site, many different slots, good bonus offers.

At the moment I have nothing to worry about. Seems to be good at all.

Hi nathie187 :) Thank you so much! There are probably no better words to hear from a player about casino than "nothing to worry about"! I'm so happy that you feel that way about Fruity Casa:)

user avatar

The Fruity Casa Casino is very cool :) awesome customer support, nice smoothly running games.Everything is easy to understand in terms of terms and conditions etc. I like the layout of the casino's website very attractive, and yes my first experience was pleasurable and I look forward to future wagering at the Fruity Casa .

I took the 150 percent bonus because I forgot to click on the 200 percent link do my bad and I had a few ups and downs and wiped out :D but them's the breaks and ill have no hesitation on future wagering [raises glass] here's to the Fruity Casa Casino.

Can't Fault the Fruity Casa their cool in my opinion just had one tiny tiny little thing couldn't find me favorite game dead or alive but its no biggie I probably need my glasses checked rock on Fruity Casa.

Thank you Astaroth for your beautiful words and review! :) Wish you big luck and winnings next time in Fruity Casa :) Regarding Dead or Alive, it's temporary unavailable, due to bug and possible bonus abuse, therefore it needs to be investigated and fixed by NetEnt. Hopefully will be back and available soon :)

user avatar

Nice, easy to use online interface. Wide variety of slots and a great welcome bonus on top of plenty of weekly promotions too. I look forward to many hours of fun!

Pity there are no games available from Quickfire/Microgaming...

Thank you very much, Ben :) I'm very happy about the things you like in Fruity Casa, but I also agree with you that Microgaming games would make casino much more fun! :)

user avatar

I was happy to know that my dear friend from AskGamblers became the new Affiliate Manager at Fruity Casa and was also in line for an award soon later. For this dear friend of mine sake, I finally decided to give Fruity a try, Fruity Casa, not Fruity Jelena, hahaha.

I signed up, took the Welcome Package, and its free spins too, but nothing was won out of them. So I made several more deposits over the days, hoping that something good would and could come out at last, but still nothing, absolutely no wins at all and I wasn't playing any untried new game or what. I played only 2 games throughout Starburst and Fruit Zen, my favourite games and this wasn't the first playing those games either. As bad luck has it, or whatever, I lost each and every play on these 2 games! No big wins, not even decent ones. Maybe I'll win on another occasion, I was thinking to myself.

I then wrote in to the casino support, complaining why the 2 games were simply eating and eating, without giving anything back. I explained that I wasn't a new player on the 2 games. They were my favorites and none of the other casinos that I played the same games at performed so badly as at Fruity Casa. A reply came back with apologies, saying they couldn't do anything about that and it was out of their control. At least an apology and a reply from Fruity Casa Casino, not like the dumb and deaf Wild Jackpots Casino!

The marvelous thing was, I was also given a free $50 bonus, to compensate for the losses that I had suffered so fa .and I thanked them for it. As luck has it, or whatever, I managed to make a nice win this time around, playing Fruit Zen, and made a withdrawal out of it! Whoopie!

But then the nightmare began! Days of waiting after submitting my documents to the finance department, as per their email request, no news or status update came to me. When I then talked with the Live Chat host, he informed me that they did not receive my documents and requested me to resubmit them. I then told him to wait for it and then confirm receiving it. Don't want yet another 'didn't receive' reply or any other excuses. He did just that, good man!

Would you believe it that 1 day later, an email from the same finance department, came and requested me to submit my documents for verification?! I blew my top! I wrote a nasty reply. Typical of me when I'm damn angry, hehehe and a reply came back later saying that I do not have to submit my docs. They have already received them. Yeah, all because I told them to check up with that host guy regarding my documents, he had confirmed receiving it. No apologies were given for the whole incident though! How's that for support?!

I finally got my money a few days later, and I closed the matter for my dear Affiliate Manager's sake! Let the sleeping dogs in the finance department sleep. I'll let someone else wake them up with a gun! Hahaha.

Dear Afi, I can't describe how sorry I am for your unpleasant experience in Fruity Casa, especially since we're speaking about casino support, which simply has to be top notch! We're already looking into your matter, because we can't leave things staying like that.. I'll message you with updates, sorry again :)

user avatar

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