Evobet Casino

Evobet Casino - Refund declined from casino

€3000

Hello! I emailed Evobet support on 28 Dec to close my account due to gambling addiction as per their T&C. They didn’t do that so I kept depositing and lost 80€. I asked them for a refund but they refused and said I’m responsible. Please see my email to them and they respond. Please help me to resolve this situation.

Evobet Casino - Removed my winnings

€80

I am writing to formally lodge a complaint regarding the handling of my withdrawal request at Evobet.com.

On October 2 I submitted a request to withdraw my winnings of €2,820.29. However, I received an email from Evobet stating that my withdrawal was cancelled and that the amount had been removed from my account, citing Term 63.4 as the reason.

It is important to note that I made two deposits into my account. The rule stated in 63.4 applies only to players with one deposit, which does not apply in this case. The emails I received from Evobet acknowledge my two deposits, yet the subsequent deduction of my winnings seems inconsistent with their stated policies.

Additionally, AskGamblers.com ranks Evobet very highly, which influenced my decision to choose this casino. Given this reputation, I feel unfairly treated and expect a higher standard of customer service.

I have screenshots and screen recordings as evidence of my deposits and the relevant terms. A review of this situation is requested, as the winnings were removed despite eligibility to withdraw them based on their own terms. This matter requires urgent attention, and resolution is sought promptly.

Thank you for your assistance in addressing this issue.

Sincerely,
David

Rejected

€2820.29

Evobet Casino - Payment 10000 NOK pending for 12 days

Hello.

My withdrawal of 10000 NOK has been pending since 30.07.2024.

My account is fully verified and I have made 6 successful withdrawals previous to this one.

TOS says up to 72 hours process time and the monthly withdraw limit is 7000eur I have so far withdrawn 60000NOK wich is about 5000EUR.

When I contact customer service I only get cut and paste nonanswers.

I have about 12,000 euros in my account so this situation worries me.

I hope you can help me since it`s impossible to get an answer from Evobet and we are talking about a substantial amount of money at stake.

Evobet Casino - Delayed payment of Evobet Casino 400 dollars

kr10000

Hello everyone,

My withdrawal request of $400, which I submitted from evobet website on February 22, has still not been paid.

I completed the whole KYC procedure. I sent them all the documents they requested. My account has been confirmed But my withdrawal request has still not been approved.

So I sincerely request your help.

Evobet Casino - Delaying verification and payment

$400

Trying to verify my account for over 3 weeks.

I created it on October 26th. After a delay of almost 2 weeks, my identity and proof of residence were approved and verified.

Now when I request a withdrawal, they always ask for an additional document. I need my money, trying for more than 3 weeks. I will attach all the email and chat prints here.

Detail: when you send the document on Thursday, they only respond after Tuesday.

Evobet Casino - Withdrawal repeatedly rejected

R$220

My account is verified and I have been made successful withdrawals before.

I received email that there has been login attempt from abroad and for safety reasons my withdrawal is canceled. Investigation took 9 days and after that they announced that everything is fine, you can withdraw your money." We have made a full check on your account's activity, and we believe that right now your account remains secure. No further actions are required at the moment." and they promised that my withdrawal request will be processed as soon as possible.

After that my withdrawals still gets rejected. I contacted to live support and they told me that there were technical difficulties and try withdrawal again. I tried once again withdrawal and after couple days my withdrawal is again rejected. I asked again from live support what is the problem. Live support could not tell why the withdrawal did not work, just new procrastination "I have escalated to the department in charge, in order to look this further"

It seems that they just postpone my withdrawal for no reason and hope that I would lose my money to the casino during that time. I have been waiting for my money for three weeks already despite numerous withdrawal attempts, several emails and many live support conversations.

Evobet Casino - Refuses to withdraw my funds of €224 for 19 months

€160

I registered on their site in may 2022, played a few sport bets and got limited to 1 eur. I deposited 100 eur and got to 224 eur before my account got limited. I sent every document they asked for verification. After they had nothing to ask anymore, they said that my account is under investigation and they will let me know when the investigation is finished. In the meantime, I have no ability to request a withdrawal. I contacted them several times during the 19 months period, every time they answer that they will ask responsible department and let me know by email (i've never got a response from them). Last time I contacted livechat they told me that my case is not resolved yet. 124 euro profit unable to be withdrawn for 19 months. It's ridiculous.

Evobet Casino - Delayed payment for 13 days

€224

According to the attached prints, Evobet has always made it difficult for me to make my withdrawal request from the beginning. Initially, more than two months ago, they informed me that the account was verified, then they asked me for a selfie holding paper, then also, a document proving the phone number, etc... after several confusions on the part of Evobet, including repeated denials and numerous previous withdrawal requests due to "technical problems".

So finally, on September 8, 2023, I made my last withdrawal request, hoping to finally receive my money within 3 business days, considering that all this hassle to withdraw MY MONEY has been going on for more than two months, as per attached print, and worst of all, my account is completely verified, as I sent all my requested documents several times.

So far nothing has been resolved, email and chat always respond to the same automatic things.

In short, I have a pending withdrawal in the amount of R$4,881.00 since September 8th, that is, 13 days ago, not to mention all the inconvenience that has lasted for months

Evobet Casino - Huge delay in payment

R$4881

Hello dear ones!

I discovered Evobet.com through its great performance on AskGamblers. However, despite the great reputation I had my account limited in the middle of July/2023 and I was forced to withdraw my funds, something around €328.

As soon as I created my account I carried out the verification process, and on May 22nd I received an email informing me that my account was verified.

However, on July 19th, when I requested my first withdrawal, it was rejected by Evobet, informing me that it would be necessary to send additional documentation for verification, a selfie of me where I write my name, CPF and which site I played on ( Evobet.com). Until then everything is normal, I think it's fair for the bookmaker to have a rigorous verification process.

I requested the withdrawal again after additional verification and after a few days, they came back and said they wanted another proof of residence/telephone number, I had confirmation via chat that the document was accepted, so since the first of August my request withdrawal is pending and I have not received any information as to why it is taking so long.

I contact them on chat and ask what's going on. Of course, this sentence comes and slaps me in the face:

“As the process is being handled by another department, we regret that we are unable to provide a specific timeframe for its completion.”

I've never taken as long to make a withdrawal as I am this time, this is something completely out of the ordinary.

This bookmaker uses the AskGamblers logo as a form of advertising. And in this way it has a great casino rating as well above average.

I'm having a lot of patience as people ask me, but soon it will be 60 days since my birthday and they will have a very distorted view of how the gaming industry works.

Right now I feel incredibly sad and helpless.

€328

Complaint Statistics

Resolved 41

Avg. Amount $ 2,259

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

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Player rating

8.6/10 ● 815 reviews

Top reviews from our players

sebbomd

9/10

Nice platform. But sadly, I am still waiting for my AG coins. Waiting for support response. One of the best online casino. Top provider: Netent, Microgaming, Play'N Go, Merkur. I recommend it to everyone! Fast withdrawal 0-20min Neteller and Skrill.

Live chat have always a lot to do- because of this, waiting time for answer is sometimes unbelievably long. Sometimes so long that after close 30-40 minutes when I was almost 1 in line, live chat goes to "offline". Bonus funds must be wagered on 20% of all slots.

Kwe3

7/10

Lot's of different slot games. The casino is very user-friendly and has an easy-to-use website. They give you different kinds of bonuses and free spins.

The downloading, what is wrong with the downloading of games? I wasn't able to play on my deposited sum, I had to follow the instructions of a support chat and it took me an eternity. I guess. I want to play faster.

gra3pl

7/10

Huge amount of games.
24 h withdrawals.
The eagerness to spend time with this casino comes along with the discovery of sports betting and exciting, exciting casino slots. Just play and good luck!

This makes the desire to spend time with this casino not very exciting, but what a man is a different opinion about :-)
No 24h active option live chat.

Mrwinz

7/10

I just absolutely love the variety of games. Always something new to play. Exciting! Hope I can win big! Great casino! Lots of good notes to report so far.

So far not many negatives. Maybe there could be more deposit options that would be good. I haven't been able to withdraw anything as yet but I'm hoping to in the future. Fingers crossed!

wesley7878

4/10

Lot's of different slot games. The casino is very user-friendly and has an easy-to-use website. They give you different kinds of bonuses and free spins.

The time it takes to process your withdrawal request. It happened a few times now that the time before my payout was approved went up more than a week. My last withdrawal request was sent in on 24/03/2021. It's now 11 days later and it still has status pending. A week ago I contacted support but all they said was that sometimes it takes a little longer. They should really look into this. This is the one thing that prevents me from playing more in their casino.

flaske83

1/10

Based on my own experience I honestly cant think of one good thing to say here.
The live chat is barely available, and the people there don't speak English, or at least not good enough that they will understand you.
The customer service is beyond terrible.
Be sure to read the T&C before placing a single deposit here.

7 Reasons to avoid this casino at all cost:
T&C: 63.1 The maximum net winnings, based on licensee liability, in any 24-hour period per account are limited to 5000€.
T&C: 63.2 The maximum net winnings, based on licensee liability, per account are limited to 50000€
*Average withdrawal pending time is 5 days, and you cant make another withdrawal request before they've approved your request.
*Maximum withdrawal is 1000EUR/1000USD per request, but since they will cancel any winnings above 5000€ this shouldn't be a problem.
*Beware, they don't update your balance accordingly, so if you have won more than 5000EUR in 24 hours, you need to write down your "actual balance", as the casino will keep you in the dark for weeks if they have to, just waiting for you to catch a bad run, so they can take all your winnings, and this will be done with no warning, heads-up, message etc.
*Its licensed in Curacao, so you wont get any assistance from any government.

darren1977

6/10

well, I can't tell that the positive side is big. of course there are pluses, for example the range of games and bonuses, but I guess no more to add...

flaske83

6/10

Livechat. The slot machines are working properly with very few crashes. I was lucky here.
Nothing more to add really on the positive side, all in all its a good casino if your gonna play low stakes and win small sums.
If your gonna bet large sums, this is not the casino for you as the withdrawals are way too slow.

The actually withdrawal timeframe:
Pending Withdrawals: 0-72 Hours (Not 0-24, and its sometimes longer)
Also you cannot make a withdrawal while one is pending (Thus you can only make withdrawal request every 3 days, and its still a max of 1000EUR).
Max withdrawal per month is actually 10000EUR, not 30000EUR as they process the withdrawals too slow.
You cannot set limits yourself, you have to contact the livechat.

PrinceNaseem

1/10

Absolutely not recommendable. Provider list and slot selection is average. Gameplay is laggy all the time. The regular bonus offers seem good at first sight but are actually horrible with 100x wager of bonus amount. Made hundreds of deposits and never cashed out big. Closed my account.

Bonus wager is almost impossible to complete. Freespins are capped at 100 Euro even if they result from a deposit. The worst part are the terms of the casino. They include a max net win of 5000 Euro within 24 hours. Which means that they could forfeit any cent above 5000 Euro net winning at their discretion. Of course the casino is licensed in Curacao. Stay away.

Don460