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Page 28 – Player Reviews for Evobet Casino

Evobet Casino
Welcome Bonus
Exclusive

150% up to €1500 Welcome Bonus

Our Rating CasinoRank
9.2/10
CasinoRank
Player Rating 820 reviews
8.5/10
820 reviews
Complaint Response 49 complaints
2 days avg. 49 complaints

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Player Rating
8.5/10 ● 820 reviews

AI-Generated Summary of Our Player Reviews

Players appreciated the good selection of online games and the generous bonuses offered by the casino. Many found the website user-friendly and enjoyed the smooth performance across devices, along with helpful customer support.

Players expressed dissatisfaction with the slow customer support response times and the lack of a mobile app. There were serious concerns regarding the confiscation of winnings without clear justification, leading to a lack of trust in the casino's practices.

Top Reviews From Our Players

Good support
Lot of providers
10% cashback
Nice promotions with bonuses

Payments should be faster
Not all providers can play with bonus

Its a nice casino, lot of different slots and games for everyone and they always have nice promotions and bonuses going on, i have very good Experience here so grt mario

Sometimes the promotions and bonuses SADLY only begin from a deposit of 30 euro i stead of 10, if the min amount was 10 I would play there a lot often

A great selection of games from leading slots providers.
Live support, fast payouts, efficient verification process, great promotions - the best online casino!

Evobet casino is a serious and nice place with many things to play (slots from Netent, Microgaming and more..., live casino, bet games and many more. Fast withdrawal and a friendliy support.

I´m not interested in any sport bets or something.

This is a biiig casino with a huge variation of games from multiple fame providers! There is something for every slot, better and live casino player for sure. I personally love Netent games....A variety of bonuses is always nice, especially for the new players. Looking forward to having many good times with this casino and hopefully win a big time, too!!

The layout a little bit confusing, and a little minus for the chat support....should be available from 9-01.00, but was totally closed yesterday afternoon and today the queue did not seem to go forward at all. But finally I was helped by the kind agent!

I like evobet because they have a wide selection of slots. (Which is my goto). The site is also easy to manage. Bonus, promos, deposit, profile - whatever you want it’s easy to use. They always have great promos, offers, newsletters and personal bonuses. Two thumbs up from me:)

The only thing to put here is that Im missing the bonanza slot:/

Perfect, easy registration, good help in chat, good games. Hope I have luck with my free spins and it all be super perfect. Also like this kind of promos, will help to get to know the casino. many promotions in casino, many options cool graphic coulour. Many withdraw methods. No real reason not to play it. Great customer support

Love everything! There's nothing to say, still, hope I have luck!

I like the large game selections
Awesome game selection, and definitely fair play at that. Many withdraw methods. No real reason not to play it. Great customer support

Too long KYC timeframe as everyone says here already. It takes 3-4 days. WAY to long.

-many promotions in casino
-many options around
nice graphic coulourit full

-no notification for current free spins avaible to play
-email offers are automatic sender like from bot
- min 30 eu/usd for claim bonus on top

Bonus. They are adding frequently loyalty bonuses on account and being a good surprise to see it after logged in. The first day I lost something around 350€ and the following day there was 35€ on my account as real money, I contacted customer support and they told me it's %10 cashback for slot and live casino games which sounds great. Also the guys were really kind and helpful.My Evobet experience started perfect , hope it will keep going like this until the end.

Too dark colors for layout could be something colorful

Evobet casino is a place I signed up to a few months ago. I was receiving emails with their 5eur no deposit bonus quite a few times and I decided to give them a try. They were quite persistent and at the end of the day, free is free. After registration I got the 5eur bonus straight away and lost it immediately too. At the time I didn't know much about them so I didn't pursue with making a deposit.

Around a month ago, when they partnered with Askgamblers for the Askgamblers coin I thought to myself- okay, so this casino seems to be a decent one and worth a fair shot. I logged into my account and visited the cashier and noticed that I had once again received a 5eur free chip bonus. Don't ask me why- I have no idea. I claimed it and played Twin Spin but all the spins were dead and I lost it.

Then I finally decided to make my first deposit. I liked the fact that they have Netent, Play'n Go and several other leading game providers, so I knew I'd have games to choose from. Usually I'd be interested in the welcome bonus, but not this time, unfortunately. Of course, I wanted to boost my balance, but I didn't like the bonus terms- the 100% welcome bonus I wanted to take, needed to be wagered 40x the sum of deposit- bonus which in my opinion is very high.

Regardless, I made a deposit of 30eur and played bonus-free. I played a few games from Playn Go that I've grown to like recently. I started off with Rise of Olympus with minimum bets, but I couldn't trigger a decent-paying feature, just one 20x bet win. Then I moved on to Moon Princess that completely killed my balance with dead spins. It wasn't too long when my balance was completely wasted.

Overall I did have a good time at Evobet and I might deposit there again. I really liked the game selection they had- many good providers and new titles, however, the bonus terms weren't too friendly and in my opinion it's a downfall.

Inactive user
1/10

Nothing to say. One of the worst casino experiences ever.

Not to be recommended. I have activated a Time Out for 15 days. After two days it was possible to play again although the time out was still active. Several staff members have confirmed that a timeout cannot be terminated prematurely even if the player has requested it. Evobet just apologized and I lost 3450,- Euro. Keep your hands away from the casino. Does not adhere to its own policies. Not interested in responsible gaming.

Only positive thing are the frequent bonusses they offer.

Too long KYC timeframe as everyone says here already. It takes 3-4 days. WAY to long.
Awful wagering requirements.
Chat wait times are long.
Do not play here or you will regret it like I did!!

Dear customer, Thank you for your feedback and recommendations. Please accept our apologies for any inconvenience created. According to our T&C's and as a responsible gambling company we need to make further investigation for safety reasons and transactions' security. As a result, there might be some delay on verification process. Our customer support Live Chat is available from 09:00 to 01:00 CET. We strongly advise you to contact us in order to resolve any query you may have. Best Regards, Evobet Team

user avatar

Awesome game selection, and definately fair play at that. Many withdraw methods. No real reason not to play if your looking to try something new as there's a slot for everyone's fancy and much more to choose from.

I deposited during the weekend so if I lost, I'd recieve their 15% cashback offer. For a $36 deposit they credited my account with $1.70 cash. I contacted support and to soothe things over they slapped me with a $5bonus balance with wagering requirements as us squaring up. I contacted them again asking as to why I did not recieve the offer I was pursuaded to deposit for and its been ongoing for quite sometime for a response or resolving of the issue. Although this site is easy to win something on, the customer support and actual means to make a resolution for dissatisfied player is sub par.

Dear customer, Thank you for your feedback and recommendations. We are sorry to hear about your dissapointment regarding our customer support. The 15% Evobet cashback is the highest in the market and is calculated based on your daily losses on Casino Slots and not based on your deposit. As Casino Slots losses are calculated only real money losses and 15% shall be returned in your account as Real Money. Our customer support Live Chat is available from 09:00 to 01:00 CET. We strongly advise you to contact us in order to resolve any query you may have. Best Regards, Evobet Team

user avatar

Nothing special. Casino as casino there’s nothing especial.

Hello. I have same problem as other members here that did not receive their money. But I’ve Requested withdrawal on e-wallet(Qiwi wallet). Which was my deposit method. Everyday I hear different information from live support and their kyc team(kyc team is ignoring me from Thursday). I’ve created withdrawal request on Wednesday and on Thursday I’ve got an email from evobet that my withdrawal request is approved and I could already receive money. After that kyc team is not responding.
Yesterday on Sunday I was talking with live chat and they promised that I will get paid on Monday. Today they say again that from their side money are sent. Sended many emails to their KYC team still no response. If anyone is using e-wallets, you know that there is no way to not receive money that were sent. And I can see in my account withdrawal history that my request wasn’t

Dear customer, Please accept our apologies for any inconvenience created regarding your withdrawal. According to our T&C's and as a responsible gambling company Evobet reserves the right to make further investigation for safety reasons and transactions' security. As a result, there might be some delay on your withdrawal. Please inform us if you have received your withdrawal. Our customer support Live Chat is available from 09:00 to 01:00 CET. We strongly advise you to contact us in order to resolve any query you may have. Best Regards, Evobet Team

user avatar

At this moment I am a little satisfied. I did a first deposit with IDEAL (payment method Netherlands) and won 760. I have asked which documents they need for KYC and now they come with an bankoverview with a stamp and signature of a bank. I never heard of such a document.

I just sent my usual documents and wait for it. When I receive my payment, I will report this. I will keep your players informed;)

72 hours to check whether my documents are fine is much to long

Dear customer, Thank you for your feedback. As a responsible gambling company we need to make further investigation to ensure transactions'' security. As a result, there might be some delay on verification process. Our customer support Live Chat is available from 09:00 to 01:00 CET. We strongly advise you to contact us in order to resolve any query you may have. Best Regards, Evobet Team

user avatar

Very good casino, lots of play, good customer service.
Payment and withdrawal very fast, never seen. Continue like this

Bonus with condition a little raise but I play without

I made several deposits and cashout once with no problems.
Good range off slots providers.
Nice layout.

I made a deposit of €30 to claim the75% Christmas Offer Bonus , after that I open the bod and give me error, I try another 20 slots all diferent providers and the same error: 'internal server error'. After that I realize that I only can play 5 or 6 slots because of the bonus terms: 'Merry Xmas, Xmas Luck, Santa, Secrets of Christmas ,Jack in the Box: Christmas, Flowers: Christmas Edition ,Merry Christmas, Santa's Workshop, Santa's Village and Xmas Party”.'
Then I try open every single one and always the same error, only one slot open 'Merry Christmas' and I play like 20 spins, then close the slot and because I dislike the slot I cancel the bonus to play all the others slots, after cancel the bonus I had with €26, lost €4 of the deposit.
After all that I open bod again and error again!? I try all slots and all give's the same error even after cancel the bonus and lost €4 deposit.
In the end I made a €30 deposit lost €4 and I can't play!
LIVECHAT always offline...

Great game selection, live support, fast withdrawals, smooth verification process, great promotions - Top Online Casino!

I really like Evobet bonuses. I have an active acount since September, I am not a high depositor however I have got many different bonuses. Also, loyalty casino bonus is fair enough. Customer suport is certainly a plus at this platform, they have resolved many queries quickly and effectively.
Many providers which I love!!! <3

Nothing special. I know that you can't get the welcome sportsbook bonus if you deposit via Skrill but I am not interested in Sportsbook anyway.

- They got a large number of games and providers
- The wagering is low on some bonuses
- They got new players really nice free bonuses

- It can take a while to talk to the support
- Max winnings from no deposit bonuses is lower than the minimum cashout

Dear customer, Thank you for your feedback. We much appreaciate your recommendations and we strongly advise you to contact us for future queries. Live Chat is available from 09:00 to 01:00 CET. Best Regards, Evobet Team

user avatar

Bice bonus offers via affiliates, helpful customer support.
Generous bonus offers after deposit. They added 3 times free bonus on my account last week and it was a great surprise. I also had a quick look on sports and odds seems reasonable.

Welcome sports bonus is not available with skrill deposits, honestly I didn't like that part.

Dear customer, Thank you for your feedback and recommendations. We strongly advise you to contact us for future queries. Our customer support Live Chat is available from 09:00 to 01:00 CET. Best Regards, Evobet Team

user avatar

I like the variety of slots games and especially the NetEnt games. I like the colors and is smooth for my eyes even after a couple of hours gaming. Also there are more deposit options than other casinos. A + is the big welcome bonus scheme and the live chat support is fast and and online almost 24/7

I do not like that you must contact support to set deposit limits.

Dear customer, Thank you for your feedback. We much appreaciate your recommendations and we strongly advise you to contact us for future queries. Our customer support Live Chat is available from 09:00 to 01:00 CET. Best Regards, Evobet Team

user avatar

Although it is a pretty new company it offers one of the best live betting! Live chat is so helpful, polite and stays until late providing German speakers. Since the creation of my account, 2 months ago, I have received 5 different free bonuses which are much appreciated.

I am very happy about their services.

A small negative can be that withdrawals may take more than 24 hours but it is understandable.

Dear customer, Thank you for your feedback and recommendations. We are extremely concerned about customers' satisfaction thus we are trying to offer enhanced services. We strongly advise you to contact us for future queries. Our customer support Live Chat is available from 09:00 to 01:00 CET. Best Regards, Evobet Team

user avatar

Many games to choose between, big welcome bonus, ++

Support doesn't help, contacted them regarding a password change since the forgot password was not working.
Support told me that I wasnt even registered on the site. When I asked how iI can get the newsletters etc he just closed the chat ...
P.S been member for quite a while..
Big minus to this support

Dear customer, Thank you for your feedback and recommendations. Please accept our apologies for any inconvenience created. We are extremely concerned about customers' satisfaction so we strongly advise you to contact us for future queries. Our customer support Live Chat is available from 09:00 to 01:00 CET. Best Regards, Evobet Team

user avatar

Casino offers may types of slots by multiple providers giving you a very good selection of games to play. Also the live casino option offers 3 of the best live casino providers so you have enough options. The other plus side is the deposit option. There are multiple deposit options. The live support is friendly and fast. But usually can only answer simple questions and for other more complex questions you have to send an email. The site layout and reaction is also nice. For small bets this casino is a very good option.

Unfortunately I was "lucky" enough to hit a very big jackpot. (Starburst with multiple bars in 5 rows and other jackpots). But since hitting this jackpot I have had to face a very very long withdrawal timeframe. While the deposit options are many and high sums of money. This casino only allows to withdraw 1000 euros per day/transaction. Sometimes the transactions take 2 days to process and are not processed in the weekend. This means that I have been waiting to withdraw a big amount of 8000 to 12000 euros for almost 2 weeks since 16th of October (and still have not even gotten half of the money). I have to log in every day and hear "sorry we cannot offer a bigger withdrawal than 1000 euros or sorry there are issues with our bank withdrawal system). This is very very demotivating as knowing this I would not play big amounts or make sure to only play until winning 1000 euros and withdraw. I wish I would just have 1 or 2 transactions of 5000 and be done with it. (The Withdrawal Limit 2300 EUR per day states on top is not correct)

Dear customer, Thank you for your feedback and recommendations. We are extremely concerned about customers' satisfaction but we also adopt procedures to comply with security requirements. We strongly advise you to contact us for future queries. Our customer support Live Chat will be available from 09:00 to 01:00 CET. Best Regards, Evobet Team

user avatar

Nice and huge selection of games and providers. Same for Bonus. Lost and won but received every promissed Bonus. Nice and friendly support.

Chat support isnt working 24/7 and some locations have restrictions with some providers. As traveler it would be nice to play my favourite games all over the world :)

Dear customer, Thank you for your feedback and recommendations. We are extremely concerned about customers' satisfaction, so we strongly advise you to contact us for future queries. Our customer support is expanding and Live Chat will be available from 09:00 to 01:00 CET. Best Regards, Evobet Team

user avatar

I like this casino, because they have so many slots, although I have some wins and some losses as well. I like to play starburst and with the bonus that they offer me, I can play this game, and the turning over for the loyalty bonus is 15x, so its a great extra bonus with not so much wagering, so when your deposit is over this good. The bonus are always pretty nice also, although I am not sure how often they are distributed, the bonus section is not so clear. But in general the deposit here are quite fast, and they accept paysafecard and deposits with visa, which are two good options for me since I am based in uruguay.

I am having some problems with my withdrawals, they have been taking more than 48 hours to process them, but they told me it would take up to 48 hours. In the end they are processed but they are just slow. Also the support is not available all the time when I am logged in, I am guessing there is the time difference, so if I have question i need to contact them via my email and its not as fast.

Dear customer, Thank you for your feedback and recommendations. We are extremely concerned about customers' satisfaction, so we strongly advise you to contact us for further queries. Our customer support is expanding and Live Chat will be available from 09:00 to 01:00 CET. Best Regards, Evobet Team

user avatar

Lots of games. Reasonable layout on mobile. Decent sports options as well, lots of football.

Awful customer service. Still not KYC approved 4 days after sending relevant docs. Of course, numerous emails sent and live chat spoken to "not our department". Avoid like the plague.

Dear customer, Thank you for this review and your feedback regarding our services. We appreciate customers' feedback while we are trying to offer exceptional services. Our Live Customer Support Service is always happy to help you, everyday 09.00 - 23.00 CET and 24/7 via email at [email protected]. We are extremely concerned about security issues and you can also contact our verification team 24/7 via email at [email protected]. Best Regards, Evobet Team

user avatar

Beautiful interface and beautiful range of games. Very easy to navigate. The bonus rules are well explained. Unfortunately, I was not really lucky, it's part of the game.

Many games are prohibited when using the bonus. In addition, the welcome bonus is unique and we ask $ 30 minimum deposit. I prefer casinos that have a deposit of $ 20 or less to try the casino. I feel that it will be more a site for sports betting.

Dear customer, Thank you for your feedback for our services. We appreciate customers' feedback while we are trying to offer exceptional services. Our Live Customer Support Service is always happy to help you and discuss your available offers and their terms. We are extremely concerned about customers' satisfaction, so we strongly advise you to contact us for further queries. Best Regards, Evobet Team

user avatar

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