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Euro Palace Casino

Item: Euro Palace Casino
Rating: 7.3
Author: Goran G.

Our Rating CasinoRank

7.3/10

CasinoRank

Player Rating 42 reviews

6.3/10

42 reviews

Complaint Response 16 complaints

4 days avg. 16 complaints

What we like

Various withdrawal methods
Mobile-friendly
Live chat open 24/7
Approved by eCogra

What we don’t like

Numerous country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran G.

Euro Palace Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.europalace.com

Established

2010

Licences

Malta Gaming Authority, Alderney Gambling Control Commission

Company

Baytree Alderney Limited

Affiliate Program

Super Partners

Languages

English, Finnish, German, Italian, Norwegian, Portuguese, Spanish, French, Greek, Japanese

Casino Type

Instant Play, Mobile, Live Casino

Euro Palace Casino is an online casino that houses the full collection of Microgaming slots and games. Players can access all the games and play straight from a web browser. The site supports multiple languages which include English, Dutch, French, Spanish and several others. Euro Palace Casino is licensed and regulated under the laws of Malta.

Restricted Countries and Territories

Unfortunately, certain players are restricted from playing here. There include players from Australia, Denmark, Italy, France, Spain, South Africa and the United States. The full list of restrictions can be found under 'More casino details' tab.

Mobile Gaming

Players who prefer gaming on the go can enjoy Euro Palace through their mobile and smartphone devices. No app is required, players can simply enjoy a selection of games through their mobile browser. Available on virtually any device on iOS, Android and BlackBerry.

Security and Fairness

The casino employs SSL encryption to ensure players personal and financial details are kept secure at all times.

Games are also fair as the casino uses an industry standard random number generator.

Deposit Methods

Payz, Maestro, MasterCard, Neteller, Paysafecard, Solo, Ukash, Visa, Sofort, POLi, EPS, Neosurf, Multibanco, Trustly, Skrill, AstroPay Card, iDebit, JCB, PayPal, Switch, WebMoney, Interac, Siirto, Rapid Transfer, MuchBetter, eZeeWallet

Deposit Fees

Withdrawal Methods

ClickandBuy, Maestro, MasterCard, Neteller, Visa, Entropay, POLi, Skrill, Payz, iDebit, PayPal, WebMoney, Bank Wire Transfer, MuchBetter, Rapid Transfer, eZeeWallet

Withdrawal Fees

Withdrawal Limit

EUR 10,000 per day

Currencies

Canadian dollars, Euros, New Zealand dollars, Norwegian kroner, British pounds sterling, US dollars, Argentine pesos, Brazilian reals, Japanese yen, Mexican pesos, Polish zlotys, Indian rupees, Chilean pesos, Thai baht, Peruvian nuevos soles

Pending Time

24-72 hours

Withdrawal Times

E-Wallets 24-48 hours
Bank Transfers 3-7 days
Card Payments 3-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, Evolution Gaming, Rabcat, Crazy Tooth Studio, Just For The Win, Snowborn Games, Foxium, Northern Lights Gaming, NextGen Gaming, Pragmatic Play, NetEnt, Red Tiger Gaming

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Euro Palace Casino is home to over 600 Microgaming games which include a large selection of video slots. Players can enjoy high quality slots and progressive jackpot games with a variety of themes that includes some of Microgaming’s most popular ones. These include the Thunderstruck 2 Slot, Jurassic Park Slot, Jungle Jim El Dorado Slot, Six Acrobats Slot and others.

Players who prefer table games certainly won’t be disappointed with the selection available here. There are numerous variants of blackjack, roulette and other popular table games like European Blackjack, Premier Roulette, Classic Blackjack and more.

There is of course a selection of video pokers too. Players can get their best poker face ready for games like Jacks or Better, Louisana Double Poker and more.

Other games include arcade games, scratchcards, casual games and more.

Live Casino

Euro Palace boasts a live dealer section, too, available around the clock for players to enjoy the thrill of betting against a real person. There are various live tables available through live video streaming which also includes sassy Playboy live dealers.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Any questions can be answered through support and the casinos friendly live chat facility open 24 hours a day, 7 days a week. Players can also contact support via phone and email.

Suggest an edit

Complaints

Read the complaints other players have left for Euro Palace Casino. Learn more about complaints.

Show all complaints

Submit complaint

Euro Palace Casino - Delayed payment for 3 weeks

Requested a withdrawal about a month ago from europalace casino or 4011 euro...I proceeded to send them all requested documents and received a confirmation from them that my account was fully verified on march 24th.

Here we are 17 days later and still no payment... I attempted several times on chat and was told my payment was coming and that they would email me... 3 weeks later and 7 times on chat and zero emails back.

Unresolved

€4011

Euro Palace Casino - Arbitrary change of max slot bet after big win

Hi after winning 10k the casino suddenly dropped by bet limit on some slots to benefit themselves I believe for example the slot 4 Diamond Blues Megaways highest bet I can make per spin is $1.00 yet Break The Bank is $50.00 I have attached screen shots for proof. I believe this behavior must be illegal??

Unresolved

Euro Palace Casino - Refused $27,000 payment, blocked account, zero info

Hi there:

Euro Palace casino locked my account for no reason when I was still waiting for my $27067 withdrawal. Hopefully I can get help from AskGamblers with my online casino account and withdraw issues.

I registered my account on Nov 25 at Euro Palace Casino and starting my online gaming right away. I was lucky enough that ended up winning upwards to $27067. I choose to stop playing and submit my withdraw request on Nov 26. Since all my verification documents has been verified. I thought withdrawal should be processed after 24hours pending. I start to contact casino thought their live chat since Nov 28 ask about my withdrawal processing status, they told me that my withdrawal request has been sent to their operation department, will be processed soon. I choose to trust them and keep waiting my withdrawal. During the period of Nov 28 to Dec 05, I almost checking with their live chat everyday trying to find out what's my withdrawal status, as I mentioned above, always get back with the same answer and they ask me to wait for their email and response which I never receive any feedback from them. I have no idea what's going on and why took so long to process my withdrawal.

Until Dec 05, I found that I can't login to my account. I was so upset since I still haven't got my withdraw yet. I contact their live chat support and I was shocked that they locked my account with no reason and no explanation, they also said the account has been locked by their management team decision and my withdraw will not be processed. This is definitely fraud. What an annoying and unfair. They don't deserve to be trusted. Please help!

Unresolved

$27067

Euro Palace Casino - Unjustified refusal of €2,900 payment

Hello Askgamblers team,

I did deposit two times to europalace casino, 4.7.2019. Both times i got 100% deposit bonus with 50-times wagering rules. First deposit i did lose and second one i got winnings up to 2900e. Games (slots) i played were Bookie of odds, Bloodsuckers 2 and Jimi Hendrix, none of these were forbidden. Bet sizes that i used didnt exceed their max bet limit.

First withdrawal i asked was about 4-5hours lateer, 5.7.2019. They asked documents for KYC-process so i sent them and they accepted my documents. Then 3 days later i hadn't hear of them anything, so i did another withdrawal amount of 2500e. Again, i didnt hear anything from then.

I asked 15.7.2019 via their live-chat, is there something wrong with my withdrawals. There I find out they have decided not to pay my winnings, only return my deposit. They didnt let me know this decision, i had to find it out myself. I asked reasons for this and it was "irregular play". I have followed their rules so this seems faulty accusations to me.

I hope there is all information you need to solve this, i think i havent done anything wrong and I deserve to get my winnings (c. 2900e).

Regards,

Unresolved

€2900

Euro Palace Casino - Confiscated unfairly legitimately won money

Hi, please AskGamblers, help me get my withdrawal from this fraud casino group.

To start the story, I've played LOTS of different casinos. So I found this Euro Palace Casino that looked really good, I liked the layout and I thought it fit me perfect with all the different games. Casino, Live blackjack, Roulette etc.
So I started in Oktober 2018 so make a couple of deposits, I lost most of them. Then I got a bonus offer, I think it was 100% bonus, so I thought I'd give it a shot. I looked through all the terms & coniditons and I am SURE I didn't break ANY rule.
So the maxbet was 75kr. I usually bet 30kr, but since I got a 100% bonus I thought I could bet 60kr, like I did.
I had a really good rush and I made it up to 56000kr (5600€~). I was aware that I had to wager my money and I did that - still without breaking any rules.

After I had finished my wagering I kept playing for weeks, maybe months. I played blackjack, live roulette, Live blackjack etc. I didn't have the same luck and lost my money to 40000kr. I thought it'd still be a good win and I asked the support if they needed any verification so my withdrawal would go smoother. They asked for my verifications and I sent everything.

I still keept playing after my verification was done and I went up and down with my winnings, until I hit the 40000kr again. Then I got a e-mail that the EuroPalace would be shut down for swedish players at the end of the year. So I made the withdrawal around 20 dec - I heard nothing for a week and I wrote to the support again 28 dec (friday), they said everything looks fine and that my withdrawal would been paid out LATEST monday (31 dec), because of holidays.
I went to the support at monday and they still said everything looks fine and that it would take max 24h until I have the money on my bank account.
Two days later, today (2 Jan). I write to the support and asking what's going on. They are telling me that I wont get my money and I broke the bonus rules almost 3 months ago??. I asked what I did and they said I made 500kr bet (mostly 160kr bet). On the roulette and Blackjack.
I told them that that was AFTER I wagered my bonus and it was "my money" on the account - he said that he was sorry and couldnt help me - I needed to send them an E-mail and that they will look at it.

Please ASKGAMLBERS, help me with this one!

I attach some files from the chat (in Swedish). Let me know if you need me to translate the conversation.

Unresolved

kr40000

Euro Palace Casino - Hidden ''theft'' via bonus system glitch

Euro Palace Malta Gaming Authorities License Numbers MGA/CL3/542/2008 (issued 16th June 2015) and MGA/CL1/1404/2017 (issued 29th November 2017) and MGA/CL1/932/2013 was issued on 6 November 2014 Dear Sir or Madam, thanks for giving me the chance to fully cooperate with you and keeping you updated. The online casino Euro Palace which belongs to the addressed Digimedia Ltd. Group committed fraud by tooking up to 97.15 percent of my deposits. Instead of booking them on cash credits they did so on bonus credits. In consequence I never had the chance to withdraw, or see any of my winnings any elsewhere then in the Bonus amount. These wrong bookings are not visible at a glance, I discovered it coincidentally and found out that this was not a single mistake. And it is reproducible. By that time I already had deposited more than 8.000 EUR. The support team first denied the wrong bookings, so I deposited more money and collected evidence by filming, doing screenshots and saving the along going chats. Finally they admitted, that there was an unexplainable “system error” but corrected only the last deposit. I sent them over a tiny little part of my evidence and asked to give me all of my deposits back because I deposit money for a fair chance of winning and not for a zero chance. Also I can only risk my money fair when it is fully on the cash credit balance booked, which it was not. All these distorted bookings have not only led to a complete wrong amount of my withdrawable cash balance at any time in favor to the Casino. It also made sure, that I did not have a one digit chance of winning while I was gambling. This comes from the terms and conditions in combination with the bonus fraud. As the support team was completely aware of the “system error” while it still happened again and again and only gets corrected when I discovered it before gambling a single Euro, this is a clear case of bonus fraud along with direct stealing from deposits. The support team still refuses to give me back my deposits. They argue that I gambled the Bonus money instead and should have complained earlier. But we are here not talking a system error. This is clearly theft, as the Casino employees knew that these things happen before I deposited. And theft stays theft, no matter when you discover it! The bonus money was neither withdrawable nor did I ever had the chance to withdraw any of my winnings as bonus money is bound to strong rules to become real money. Most of my winnings were not visible as they were falsely booked on my bonus balance. It`s like stealing someone`s money from his bank account and when he discovers it while you are stealing it, you say “oh, that happened by mistake due to a system error” and give the money back, but else you just keep the money and even keep on stealing a day after. Especially bold, you even refuse to give it back. In order to let the E-Mail get not too long, I only send you 2 videos of a single transaction, together with the associated chat histories. Further evidence is available. For the repayment of the above listed deposits during the definitive period of time of the fraud, in total 8.614,00 EUR, I set Digimedia Ltd. under deadline 28th of March. Any winnings in my account balance result from fair gaming out of the last (corrected) deposits I made, so they are my legal property and have to be transferred as well. Furthermore, I askes Digimedia Ltd. kindly to hand out the full accounting documents regarding my account. In special, it has to be apparent on which account my money has been booked to. Definitely not to the account behind my cash credits balance. Maybe the Digimedia Ltd. Group itself is a victim of some employees when smaller and bigger parts of customer transactions are booked to accounts of the brains behind that fraud system. So, if I was one of the owners of the Digimedia Ltd. and feel accused wrong, I would let a group of auditors check the accounting of the Euro Palace. Please let me know, if you need more documents and thank you very much for your assistance. Best regards. < full name removed > Evidence that comes along with this complaint (Video-, pdf- and txt- files are linked to my dropbox) and what you see there: Video 08: Link to Video is < link removed > Showing that my account balance is 0 EUR before depositing and that there are still wagering requirements that may not apply for the next deposit Showing the terms and conditions of the accepted bonus Depositing with Paysafe Refreshing the website Showing that after a transaction the gambler sees only the total of cash and bonus (which just fits in total). So he has no reason to control and he does not know that he has to hover over “balance” to see the composition of bonus and cash. He just does not see or has any idea, that he has already become the victim of a theft. In this video, you see that from the 50 Euro deposit, 20,29 EUR have not been credited. Instead the Casino secretly raised the bonus that has to be wagered (50 times as shown in the terms and conditions before acceptance, so the correct wagering requirements should in this case result in 2750 Euro to wager with 50 Euro own money.) Very hard to find, but when you know where and check the requirements, you can see which requirements the system brought to me, in this case I got 10656,80 EUR wagering requirements which is instead of a 50 times wagering 55 Euro with 50 Euro own money, a wagering of 183 times. This decreases the chances of winning dramatically. In other deposits I received with 100 Euro deposit even only 2,85 Euro own money and had requirements of 28.000 Euro. You can also see, that without having gambled a single Euro the system tells me, that I gambled for 552,66 Euro already, which can lead to breaking bonus rules and gives the Casino maybe rights to not cash out (if you make a winning against all odds). As far as I can see, there are also manipulated "play checks". Coinsidentally I saw a game there I did not play at that time and whil I could open details for the games I played, I could not do that in the Game 150636, screenshot attached. In the end of the video you see me starting a live chat with HannaH at 08.00 PM which is completely in a text file stored and comes along with this E-Mail. So that you can see that no text has been changed, I also recorded the beginning of the chat in Video 09. Video 09: Link to Video is < link removed > Showing the beginning of the chat, then I needed hands free to write. Chat Protocol 16: < link removed > System operator admitting a system error and trying to give the responsibility for correct system bookings back to me as I shall check the details and first ask for corrections. The thing is, that I could not do that while I was not knowing that this Casino is stealing money and chances with every deposit I make. The system operator also claims that this “system error” would only exist on my account. I am an IT professional and as an IT professional I can tell, that this is nearly impossible. It is fully automated theft and I don`t think that they use another system on other accounts. Chat Protocol 19: < link removed > System operator denying to give me back my deposits, following the very wrong view, that it does not make any difference if real money or bonus money has been gambled, but implicitly admitting that these wrong bookings happen all the time and “when you detect what we do wrong, we correct it, else we keep it and you don’t have a chance” is obviously the method of the crime. Other attachements: - Screenshot of a 100 Euro deposit result - Screenshot of a maybe manipulated play history for letting customers break bonus rules (it is not even possible to load a game in 2 seconds) Other Attachements linked to my dropbox (you only accept jpg and png) - List of deposits I want to get back because of their fraud system. In my opinion only one trickery while depositing changes everything and decreases chances of winning dramatically Link to file is: https://www.dropbox.com/s/1nk07tlgx69040s/Deposits_to_repay.pdf?dl=0 - Letter "Euro_Palace_bonusFraud_and_theft" I sent over to the support team (they forwarded it to the management) < link removed > - Chat Protocol 16 < link removed > - Chat Protocol 19 < link removed >

Unresolved

€8614

Euro Palace Casino - Stalling verification and withdrawal

I was verified with all needed documents until I made a withdrawal of 4K. All of a sudden the verification process had to be done again because the last verifiaction was older then three month. (So they let me know after 4 days). This is strange enough, but never the less I sent new documents. 24 hours later came the reply that the copies of my Visa cards were not clear enough and asked me to do the copies again. So, I did the copies again. 300 dpi, in color, front and back in JPG format. I am a IT professional, trust me, I am able to do a clear scan with a 400 EUR scanner model. The quality is awesome good. But guess what, after 24h they came up with the reply that the copies were not clear enough (they wrote, that the copies were washed by the sending process - which is funny because this is technically impossible. I did not send them through rain, but via E-Mail). Anyway, they still resist to process my withdrawal. They cancled my withdrawal and again ask me to send new copies. As I sent them through E-Mail and uploaded the copies as well in the casino software they do already have perfect copies of my Visa cards and it is highly senceless to do the scans again.

Resolved

€8000

Euro Palace Casino - Free spins unfairly taken after casino malfunction

Free spins for second deposit not recieved.. I deposited a second time to Euro Palace for 30 free spins on Win Sum dim sum but the slot kept giving an error ( I tried at least 50x or more) saying " a general error has occurred contact support" which I did immediately.. The agent told me it was my device even though I tried on multiple different ones.. I had kept trying every few days.. Now as soon as my free spins were taken the slot loads up no problem I asked for my free spins back which I was told they were reactivated.. I tried loading the slot and the error came straight back.. I contacted support again and now they have removed my free spins claiming they have expired

Resolved

Euro Palace Casino - Throwing false accusations

On August 31 2016 i received an offer by mail from Euro Palace Casino. The offer was 120% deposit match. I went to the store and purchased a virtual pre-paid MasterCard in the amount of $200. I always use this type of payment method as i have no other option. I had to fight with online chat support to honer the offer. I deposited $100 , that gave me a total of $220 to play. I started to play the slots. As usual not much winning so i decided to try the game Fortune Lounge. Going into the game i had about $260. It took me down to $70 before i received a bonus. After the bonus was complete my amount was back to approximately $224. I did one spin and noticed $100 was missing from my amount. I immediately went to chat support. I explained what happened and was told this. You are being connected with our support team. Thank you for your patience. 'Mason' will be helping you with your query. We’d appreciate your feedback on our service in the survey after the chat. Mason: Thank you for contacting the Customer Support Desk, My name is Mason and how may i assist you today? steven: i am missing money from my account steven: i was playing. got a bonus. won 162 on bonus to bring me over 220.00 did a spin and i am now showing 124 Mason: One moment please, while i check on that for you. Mason: I'll gladly look into this for you. Please allow me a moment to review the account and I will be right with you. steven: where did my money go Mason: Sorry for the delay. I am still reviewing the account for and i want to make sure that i give you the correct information. I wont be much longer, but i really appreciate your patience. :) steven: ok Mason: thank you for holding for me and kindly note we are requerting that you send us the session id and transaction number of when you had certain funds on your account to when you noticed the funds are missing by kindly following these simple steps and forward the email to [email protected] Mason: *Click on My Account Mason: * Under "My Account Details" click on "View my game history" Mason: * Select the appropriate time period next to "Show My Login Sessions from". Mason: * Click on View next to first transaction. Mason: * Click on "Show Detailed Statement" on the right. Mason: * View all transactions from that point forward. Mason: steven: i am looking at game history. 2 spins ago i had a win of 162.00. How that equals 124.00 with 1.80 bet is beyond me. Cant you see my game history? Mason: kindly send us the session id and transaction nyumber to have a look at that for you sir steven: Session ID 123962987 steven: Transactions 4400, 4401, 4403, 4404 it is missing a 4405 steven: sorry missing 4402 steven: all numbers are showing in a row but there is no 4402 Mason: One moment please, while i check on that for you. Mason: I'll gladly look into this for you. Please allow me a moment to review the account and I will be right with you. steven: ok take your time Mason: I will be right with you. Mason: I'm sorry for the delay. I'll be right with you. steven: ok Mason: Thank you for waiting. I'll be with you in just a moment. steven: ok Mason: thank you for holding for me and kindly note Mason: What has now occurred is that you or your method disputed that you had never made these transaction with us and then reversed the funds back into your financial account. Mason: Unfortunately this is against the Casino Terms and Conditions and this money is now owing to us as it was originally deposited here at Euro Palace Casino. I have contacted the player Security team and they have advised that the amount of 679.15 is still owing to the Casino. Mason: Kindly inform us as to when you would like to settle the outstanding amount and we can have this organized to be completed so that the account can be returned to good standing order. Mason: Please contact us again, should you have any further queries. Mason: steven: what are you talking about? steven: i made one transaction and that was this evening. I have not played this casino in months and months and months and made one deposit of 100.00 steven: and it was paid with a prepaid credit card that cannot be reversed Mason: Steven please note that we have been informed by the casino player security that you owe the casino funds for reversals that were done. This means that deposits were made to the casino and then disputed by your bank and refunded to you. This left an outstanding amount on your account owd to us. As you deposited to your account the casino player security have deducted $100 from your cash balance Mason: At the moment you still owe the casino an amount of $679.15 which you would need to reconcile with the casino Mason: Due to inactivity, I will, unfortunately, have to end the chat. If you require any further help, please contact us again. Chat session has been terminated by the site operator. I was being accused of making a deposit's then withdrawing it. There are a number of things wrong with accusation. First it's a pre-paid credit card. Meaning money cannot be put back on the card. Second i had bonus money making it impossible to withdraw anything. I decided to call Euro Palace Casino. The same exact story was given to me. Apparently i still owed them close to $700 in fee's because they claimed i made a deposit's then withdrew it. Over and over furiously i told them i did not make deposit's then withdrew it. They wanted bank statements as proof. How in the F can i provide bank statements when i used a pre-paid credit card ? My bank account has never been and never will be linked to a casino because i won't allow it and my bank won't allow it. I do not and never have owned a credit card. WTF is going on here ? I can provide proof of the pre-paid MasterCard i used and a statement showing the payment to Euro Palace Casino. Not only did this ruin my night and shaken my trust with the Euro Palace umbrella of casino's but to be accused of such actions is slander at the least ! I am discussed and accuse THEM of fraud ! I will not post the pre-paid MasterCard and payment statement used for obvious reasons here but will provide it to the appropriate personnel upon request. In the end when i'm proven right what am i going to get as compensation besides a sorry ? Legal action may be in order.

Resolved

$100

Euro Palace Casino - Difficult and slow withdrawal process

Last friday and saturday i made several deposits to Europalace.com using Skrill. Saturday morning I asked for a withdrawal of € 1100,-. Knowing that it can be difficult to withdraw I myself asked for a verification of my account and send them my drivers licence, utility bill, skrill screenshot of my account and recent bank statement. Then they responded on saturday afternoon with the following text: "Attachment on your previous email has been automatically removed as a result of it being sent to the incorrect document queue. Apologies on the inconvenience caused." Strange, because i send it to the emailadres they wanted me to send it. I received the next mail a few minutes later: "I've received it, thank you very much for that. I've escalated it to our player security department to review for you. Please allow anything from now to the next 24 hours for it to be verified." They ask me to be patient 24 hours.... Then out of the blue i received the following email: "We have received your mail and can confirm that we have received your documents and our player security department will review them shortly. Please allow up to 48 working hours for our player security department to review the documents, and if they require anything further form you they will be in contact with you. Additionally, once the documents have been accepted the standard turn-around times for your preferred method of payment (Visa) Please be advised that after your withdrawal has been requested it will enter a pending period of up to 48 hours, from there it will take between 3-7 working days for the funds to reflect in your account." Now they say it takes 48 hours and that my preffered method of payment is Visa.... I dont have visa nor ever had visa.... This morning I asked them what the status was since it was more then 48 hours after my first request and they replyed with: "Sander, I have spoken to the Security Department in this regard and they have unfortunately advised that they still need one or two more documents from you We therefore kindly request that you send the following documents in color for verification purposes: A Picture holding your Drivers License next to your face. We recommend that you please SCAN or DIGITALLY PHOTOGRAPH and email all the documents to the Casino and these documents should then be emailed to [email protected] where they will be verified by the Security Company and then saved for future reference as per E-Cogra requirements." Is it true that E-Cogra recuires a picture of me holding my drivers licence?? And are they even registered to E-Cogra? I dont know and at this but i am afraid of the answer... I spoke with someone on their livechat and she said she escalated it again and I would be informed again this afternoon. She did confirm all my documents have been received but somehow i don't feel things are going to work out ok for some reason.

Resolved

€1100

Complaint Statistics

Resolved 5

Avg. Amount $ 4,370

Avg. Complaint Duration 8 days

Avg. Response Time 4 days

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Player rating

6.3/10 ● 42 reviews

Top reviews from our players

Terrance

9 years ago

1/10

Had several good wins after initial deposit, but then too many ridiculous hoops to jump through to try to claim the winnings...

This casino is a nightmare to try to get account verification. They make it extremely easy for you to deposit money to them, but then trying to withdraw it is virtually impossible. You have to send them scanned copies of personal bills, government issued documents, and your credit card, FRONT AND BACK copies. They did not mention that you should block out the 3 digit CSC number to avoid the risk of credit card fraud. They then refused my documents because the drivers license photo was deemed unclear. After rescanning my passport for them, I sent the documents through again. Verification could take up to 48hrs I'm told. Waited. Nothing. No verification. One week later I have to live chat to see what has happened. I'm then told after a considerable wait that they didn't accept the passport. I then told them that I wanted to close my account, after which they said an email that I would then have to sign and send back would be sent through within 2 hours. So far nothing after 6 hours and counting. This isn't a gaming site, this is most likely a front for an identity theft and credit card fraud ring. AVOID!

zenekk87

9 years ago

8/10

Nice support without delays. Min deposit is 1 eu for e wallets.

Sometimes had feeling like games getting frozen cause last win must take apart first, software version is not for my old laptop - too slow.

Inactive user

9 years ago

9/10

Euro Palace online casino has enabled the players from Europe and the rest of the world, access to a huge number of exciting casino games coupled with high-quality gaming experience aimed at customer requirements. To this end, Euro Palace uses top Microgaming technology that provides a seamless visual and sound effects in their games; also offers 24/7 customer support in multiple languages, and accept deposits in 13 different currencies. Whether you are looking for a good old game of Roulette, Poker, Video Poker, Blackjack, Craps, Slots or tournaments, Euro Palace has something for everyone. To more simplify gaming experience, Euro Palace offers its members three options to play: Flash (instant play with no download), software for downloading and mobile gaming.

At Euro Palace'm a regular player, and in the past year I have had two deposits. One deposit alone after bonus withdraw. However I have a second deposit lost for only a few hours of play. Since I have only praise for them, because I never had a problem around withdraw, or on some other security elements. To ensure safe interface throughout the session, Euro Palace uses 128-bit SSL (Secure Socket Layer) digital encryption, which is the same technology used by banks and financial institutions? Thus, players can be assured that their financial and personal information is completely safe. Above all, the Euro Casino offers an automated program of loyalty points, where each player immediately to register can win points for loyalty. Each player starts at the Silver level, and can progress over gold and platinum to the maximum, Diamond. The higher the level, the more prizes you can win.

For new players, the Euro Casino offers generous promotion which equates the amount of the deposit; for regular players, there are valuable bonuses, promotions and special events on a regular basis. As evidence Euro Palace high awards (and their superior customer support and more than fair conditions for the game), is the fact that the casino in May 2013 won the Casino of the month, at a very prestigious site. Some players have had difficulties in payments, but now I see that it is mostly solved. There is no reason to talk about fraud if I tried to trick them. It is important to read the rules and then realistic to talk about their relationship with the players. Rating for them - 9/10!

blondie

10 years ago

8/10

I joined Euro Palace casino recently. They are a Microgaming powered casino, in this business for many years so I had no reason to doubt them. I registered there and then, just to be sure, spoke with a live chat agent. I asked about their promotions and whether I could receive some free spins (I saw somewhere they were giving them on sign up). I was told that there was no free offer available, but I could claim 100% match bonus and 20 free spins on Lucky Koi slot. I decided to try my luck and take it.

After registration, even though support told me there were no free spins available, I received email that my account has been credited with 10 free spins on Avalon 2. I was happy about that, opened the slot and there they were. I managed to win only 60 cents which I then used on Immortal Romance.

Then I made a 20€ deposit and received 20€ bonus. I went to play Immortal Romance. I played with minimum bets, hoping to get free spin round. I lost around 15€ very quickly and luckily triggered the free spins within first 100 spins. Unfortunately Amber paid me only 10x bet. After this bonus round, I increased bets to 0.60 in case Amber visits me again. Well that didn't happen, I got a few 10x bet winnings, but overall in 20 minutes time my balance was completely gone. After that I went to play the free spins, but since I really dislike the slot, I wasn't hoping for much. And I wasn't wrong, I won a nice amount of 2€ which I used on Immortal Romance again.

I have no complaints against Euro Palace, I had a good time there and I think the bonus was although standard, but still nice offer, considering I had some free spins, not only match bonus. Support was really great, I got answered to all of my questions, even to silly ones. Nice game selection, I would only advise to take care of the unresolved complaints there are against them, to make them even more trustful.

fb_430013943849830

10 years ago

10/10

Amazing Casino! I've played at more online casinos then I can count and this one has been the best one so far!! I won 600$ off of a 60 cent bet! Not only do they have amazing bonuses but they treat their customers good! It's Microgaming which I love!
Play here!
Thanks Euro Palace!

No dislikes, this casino is great! Play here! Best casino ever!

hajnrih

10 years ago

8/10

I think this is the only casino from the Fortune Lounge Group of casinos that I didn’t have an account in.Why was that so I have no idea. Probably I just forgot to make an account here.

Anyway a few days ago I found some no deposit bonus offer from this casino for 10 free spins on Avalon II as a sign up bonus for new players. This bonus had a 40 x bonus wager and no max cashout. I decided to make an account here and try my luck. After I downloaded the software and logged in the casino I went to the game and the free spins were there. I won only 2,40 euros from them so I had little hope in winning anything here. The only game that ever paid me a bonus round with so little balance was Avalon so I decided to try her again. I started playing and on the fourth spin I hit 3 scatters, 2 on the first reels and the third on the last. You can imagine my excitement. I won about 8 euros from the bonus and now had a solid 10 euros on my balance. I was in doubt whether to move on to Centre Court or Rabbit in the Hat and after a few minutes I decided to try the magic show. I started playing on a 0.18 bet and had some great wins here in the free spins which I managed to retrigger ending up with 40 euros on my balance. I then moved on to Immortal Romance and had a few descent wins. When I wagered the bonus I had 30 euros on my balance. I wanted a bigger sum and started playing Centre Court on higher 0.36 and 0.45 bets. I had a few descent wins but the bonus round simply didn’t come and I lost all of my balance. Hitting a bonus round on that bet would have been a great win and I am sure I would have managed to make a withdrawal.

I wanted to make a deposit here a few days ago but unfortunately Neteller is not an option for a deposit in this casino for Macedonia.

Ahmo6

11 years ago

6/10

This casino is provided by Microgaming software, which is one of the reasons I decided to try it out. The first impression I got was when I actually loaded their page which was pretty classic in design, the second thing was the actual sign up which was a breeze and the third thing before I actually made a deposit and started playing was to look at their offers.

They had a new player offer where on your first deposit you would get a 100% match bonus up to 150$ and on your second deposit a 50% match bonus up to 350$. They also had a high roller bonus which is a deposit in thousand so I immediately stepped back from that one. So after my humble deposit it was finally time to play, as my first game I chose the Playboy slot, because I haven't played it in a lot of time and I was kinda eager to play it at that moment.
It took me some time while I triggered the scatter for free spins, on which point I already lost a quite amount on money, but on the free spins I regained it, well not all of it only 10$. After another 15 minutes of playing this slot i switched to my second game that I played called Thunderstruck II, where I kept on the minimum side of the bet, because I was running short on cash. But in this game as well my luck was really bad didn't even manage to trigger that bonus for free spins and all the winning i got were equal or lower from my actual bid.

So yeah I guess i was pretty unlucky that day, but it wasn't all such a bad experience. I might come back and try my luck again in this casino, hopefully it will be much better. Overall I would give them a 6/10.

aussiejass

11 years ago

6/10

Euro palace is owned by the Microgaming casinos. They offer a wide selection of games the come in both download and instant play mode.
Fortune lounge group and Mg and licensing from Malta I think these 3 names are enough to make sure that this casino is a safe place to be. Fortune lounge group offers a lot of casino but a lot of times it lacks on the bonus parts and promotion for me is very important because they only bring the players to a casino. They had some promotions which I was eligible to claim but I prefer to ignore them because I was not impressed by them and continue with my money instead.

I deposited 40 from my E-wallet and got straight to the action. I opened Immortal romance and started with this game as it is the most promising game from this software. I start with 0.40 on spin and things go really slow for about 10 or 12 spins and then I get to the pace and start hitting small features in the beginning. But no big action here like big multipliers or something and in the end was in some loss. Mg slots have always been good to me and some times it is just hard luck and I cannot do anything about it. But the fact that they have so many games so we cannot just sit and sulk about one bad experience.
Then I tried Tomb Raider slot and this one was a very nice slot and loved it. Gave me a lot of action and no slow variance and the game is also very fast. Some slots had really nice return to the players. The best was the Dark knight slot and her I managed to take the most of my big wins.
I closed this casino with a profit of around 60 and then decided to just take out the money because with increasing balance I always tend to get greedy. Withdrawal was sent to me within a single day and no delays in the process. I think this is a very decent casino with good games and good return to the players. This one is a 9 for me.

Inactive user

11 years ago

7/10

Euro Palace Casino is a member of the Fortune Lounge Group of casinos. As far as I am concerned this isn't one of my favorite groups of casinos but like in all other Microgaming casinos I have had a few deposits here.
For some time I played a lot in casinos that use Microgaming software but later I discovered Playtech casinos and later NetEnt. I still play from time to time in some Microgaming casino but not so often as I did earlier.

In Euro Palace I had 5-6 deposits for the 3 years since I joined this casino. I also had 2 withdrawals if I remember correctly. When it comes to the withdrawal process its not extra fast but it is good and it lasts about 3 days.
On the other hand I can't say that I am most happy with their live chat support. If you ask some question to their operators you will have to wait for 3-4 minutes for an answer. That can be very frustrating if you have more questions to ask. I don't like spending so much time with their operators. I think that the casinos from this group have one of the worst live chat support from all Microgaming casinos. That is my greatest remark to Euro Palace Casino. I think that if a casino cares about it's players and a good rating it should have a fast live chat support.
Euro Palace Casino like the rest of the casinos from this group have a few more slot tournaments beside the standard Microgaming Tournaments which you can find in these casinos. I like that because slot tournaments are fun and it is a good move from the casino to attract and keep players.

Overall I think that Euro Palace deserves a recommendation and I will grade this casino 7 out of 10.

bogdangy

11 years ago

7/10

This is a casino powered by Microgaming and this was the main reason that made me to create my account here and to make a deposit! I saw that they have a lot of currencies available when I signed up but my country currency, RON, wasn't available so I chose euro!

I created my account and I took a look at their promotions to see if I am eligible for a deposit bonus! They are offering a bonus of 100% up to 150 euro and I decided to make my deposit and to take this bonus, maybe I will win something! They have a lot of payment options available but I used Skrill because this is the payment method that I am using every time I want to play to a casino! I deposited 20 euro and I received another 20 euro bonus with 40 times wagering requirements, almost decent requirements in my opinion!

They have both download and instant version of the casino but I didn’t wanted to download the software and I play on the instant version! Anyway, the games are running very smooth and I started with Immortal Romance, my favorite slot!
It took me about 40 minutes to play and my account balance reached zero! I was disappointed because of the payout rate that was very poor in my opinion!

I will try to rate this casino even if it wasn't such a good experience and I lost the money!

I will give an 8 for the welcome bonus because of the wagering requirements! Also, for the payout rate I will give 7 because I was disappointed! The games are very good, Microgaming games, my favorite slots and I will give a 9! Regarding the payment methods, they have a lot of options available and I will give another 9! The support team is very good in my opinion even if I didn't tested it but I saw that they have a lot of contact options available and I will give again a 9!