Estoril Sol Casino

Item: Estoril Sol Casino
Rating: 1
Author: Goran G.

Estoril Sol Casino

The casino is terminated.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 3 reviews

3.7/10

3 reviews

Complaint Response 2 complaints

3 days avg. 2 complaints

What we like

Available in instant play
Mobile casino open
Customer support team available 24/7
Website protected with SSL

What we don’t like

A large number of restricted countries
A scarce selection of online casino games
No live chat

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Goran G.

Estoril Sol Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://estoril.estorilsolcasinos.pt

Established

2016

Licences

Portuguese Gambling Regulation and Inspection Service

Company

Estoril Sol Digital S.A.

Affiliate Program

GAMING1

Languages

English, Portuguese

Casino Type

Instant Play, Mobile

Deposit Methods

MasterCard, Neteller, Paysafecard, Visa, Multibanco, Skrill

Deposit Fees

Withdrawal Methods

MasterCard, Neteller, Paysafe Card, Visa, Multibanco, Skrill

Withdrawal Fees

Withdrawal Limit

EUR 100,000 per month

Currencies

Euros

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

GAMING1

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

Email Support

[email protected]

FAQ Section

Suggest an edit

Estoril Sol Casino is an online casino powered by the GAMING1 software provider and featured in English and Portuguese. The casino is also a mobile casino which allows players to access their online slots and other casino games on the go via their mobile devices. Estoril Sol Casino is licensed and regulated by the Portuguese government.

Restricted Countries and Territories

Players who reside in certain countries cannot open an account at Estoril Sol Casino. The list includes, but is not limited to France, Spain, Turkey, Sudan, Iran, Uganda, Iraq, Ecuador, Puerto Rico, and the United States. To view the entire list of the excluded countries and territories, players should check the 'Restricted Countries' section.

Mobile Gaming

Estoril Sol Casino is a fully equipped mobile casino, designed to work on mobile devices. This option allows players to engage in iGaming on the move.

Security and Fairness

The website is secured with SSL encryption technology which ensures that players' sensitive and private info will remain protected and undisclosed to third parties.

Support

The casino's customer support team can be reached 24/7 via email and an online contact form. There is also a FAQ section where players can find answers to previously answered questions. Unfortunately, there is no live chat support available at the moment.

Virtual Games

The casino features video slots and other types of online slots powered by GAMING1. The list of online slots found in Estoril Sol Casino's offer includes the Lords of Asgard slot, Hot Fever slot, Cash of Lords slot and more.

Players looking to try their hand at table games can go for two different variants of European Roulette and Blackjack Multihand.

Live Games

There is no live casino at the moment.

Complaints

Read the complaints other players have left for Estoril Sol Casino. Learn more about complaints.

Show all complaints

Submit complaint

Verification takes forever

withdraw 200 euros from my account in 26/08/2017 and until now its on hold., they asked for my documents to verify my identity, adress and bank account and id., i send all the documents that they asked me., even the front copy of my bank card i send., not enough, received an email from them asking for a letter from the bank with date,iban number,bic/swift code of the bank,my name in the letter,identification,logo of the bank,stamp of the entity,official bank print of the bank(for documents obtained directly from the bank)., i asked to the bank for this letter ., received the letter i send to estoril sol casinos., and until now nothing., dont know what to do more., they are joking with my life., i have proof of all ...thanks fernando

Unresolved

£200

Stalling withdrawal request

I played in estorilsolcasinos 3 weeks ago, I had a number of registration bonus of 10 euros later I was playing to meet the wager requirements of 30x, then I withdraw some 95 euros, I can not make a withdrawal for withdrawal must be transferred to a bank and have the IBAN code, I send an email with additional documents such as driver's license, identity card and bank statement clearly written my full name, my address, my account number, name of the owner of the account number, my phone number, my email and bank code SWIFT, Indonesia does not have the IBAN code therefore I asked for a withdrawal through via Skrill, a few days later I got a reply email that they can make a payment via Skrill with the terms deposit 10 euro as a transfer fee and then a few hours later i make a deposit 10 euros but they did not keep its promise to process My withdrawal, and it has been nearly three weeks they did not process my withdrawal, I have a screenshot and screenshot evidence of my deposit my id and my balance amount in estorilsolcasinos, I have any solutions payment, I try sent them email 20 times but they answer same, they need validation departement , askgamblers help me

Resolved

€85

Estoril Sol Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $176

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player Rating

3.7/10 ● 3 reviews

Top reviews from our players

SirFox

5 years ago

9/10

The website layout is simple and clean, the support is pretty good actually, the KYC was quick for me, I don't have nothing to complain about that and one good thing it is you can't deposit if the withdraw is pending, is a good way to manage to who have addictive problems!

The lack of games, they should have more slots and sometimes the withdraw could be pretty annoying for taking too much time and to clarify if you withdraw some amount take care because you can't have one more pending withdraw and there is nothing you can't do about that.

Hi SIRFOX We appreciate the feedback and strengthens our aim to provide a safe and fun environment. Content will increase very soon as we will add 3 more providers. We always thrive to shorten withdrawal time, however this really depends on a case by case basis. Same applies to multiple withdrawals - whilst they are allowed, certain factors could prevent payment (for example waiting on documentation). Again we thank you for the feedback provided and as always, should you wish further clarification, please send us your personal details to investigate further along with the games you wish to see in our line-up. Thanks Estoril Sol Casino Team

Estoril Sol Casino 5 years ago

Inactive user

9 years ago

1/10

worst casino i ever saw.
1) verification took 1 month, even dint receive email what my account is verified
2) e-mail of support seems like not working, I sent them message and i receive auto-replay what message are not delivered
3) no live chat
4) very poor selection of games
5) impossible to permanent block account (only cool off period)
6) on Netent game you don't have quick spin and stop spin option
7) very few Netent slots

Made few deposits o play some Netent games, RTP for me was legit 20% ,those slots eating money in few seconds.

blondie

9 years ago

1/10

Estoril Sol casino was added to AskGamblers only today but I know them for a little while now. I found a no deposit bonus ad for their casino that said that new members could get 10€ no deposit bonus. They are powered by GAMING1 software which I know nothing about, so I thought it would be the perfect opportunity for me to try out their services and who knows- maybe I will fall for the games as it has happened with Merkur software.

The registration was quite easy and I was required to verify my email address which I did smoothly. Then I went to the promotion section and saw the 10€ no deposit bonus. When I tried to claim it, I was directed to my account page and there was a message that in order to receive the freebie, I must upload my verification documents. I had no problems with that and I sent all the required things right away. Few hours passed and no answer from them, a day and still nothing. About a week later I tried to reach them but since they have no live chat option, it is quite hard to get in touch. I did write an email inquiry asking them about my account and it took them over a day just to get back to me and they told me that unfortunately there are no news to my situation as my documents are still being verified. This conversation took over a week later since my initial document upload.

Needless to say that I registered there on 12th August and even today my account is still not verified nor I have heard anything back from them. Situations like this make me doubt casinos trustworthy as I don't enjoy sending my passport copy around the net. I also tried depositing option but I can't do anything with my account- can't claim bonus, deposit just nothing. Extremely upsetting, so given the fact that they are a new casino, I hope they will improve all of these things as right now the experience I've had is unacceptable.