Stalling withdrawal request

I played in estorilsolcasinos 3 weeks ago, I had a number of registration bonus of 10 euros later I was playing to meet the wager requirements of 30x, then I withdraw some 95 euros, I can not make a withdrawal for withdrawal must be transferred to a bank and have the IBAN code, I send an email with additional documents such as driver's license, identity card and bank statement clearly written my full name, my address, my account number, name of the owner of the account number, my phone number, my email and bank code SWIFT, Indonesia does not have the IBAN code therefore I asked for a withdrawal through via Skrill, a few days later I got a reply email that they can make a payment via Skrill with the terms deposit 10 euro as a transfer fee and then a few hours later i make a deposit 10 euros but they did not keep its promise to process My withdrawal, and it has been nearly three weeks they did not process my withdrawal, I have a screenshot and screenshot evidence of my deposit my id and my balance amount in estorilsolcasinos, I have any solutions payment, I try sent them email 20 times but they answer same, they need validation departement , askgamblers help me