Estoril Sol Casino Complaints

withdraw 200 euros from my account in 26/08/2017 and until now its on hold., they asked for my documents to verify my identity, adress and bank account and id., i send all the documents that they asked me., even the front copy of my bank card i send., not enough, received an email from them asking for a letter from the bank with date,iban number,bic/swift code of the bank,my name in the letter,identification,logo of the bank,stamp of the entity,official bank print of the bank(for documents obtained directly from the bank)., i asked to the bank for this letter ., received the letter i send to estoril sol casinos., and until now nothing., dont know what to do more., they are joking with my life., i have proof of all ...thanks fernando

I played in estorilsolcasinos 3 weeks ago, I had a number of registration bonus of 10 euros later I was playing to meet the wager requirements of 30x, then I withdraw some 95 euros, I can not make a withdrawal for withdrawal must be transferred to a bank and have the IBAN code, I send an email with additional documents such as driver's license, identity card and bank statement clearly written my full name, my address, my account number, name of the owner of the account number, my phone number, my email and bank code SWIFT, Indonesia does not have the IBAN code therefore I asked for a withdrawal through via Skrill, a few days later I got a reply email that they can make a payment via Skrill with the terms deposit 10 euro as a transfer fee and then a few hours later i make a deposit 10 euros but they did not keep its promise to process My withdrawal, and it has been nearly three weeks they did not process my withdrawal, I have a screenshot and screenshot evidence of my deposit my id and my balance amount in estorilsolcasinos, I have any solutions payment, I try sent them email 20 times but they answer same, they need validation departement , askgamblers help me