DingDingDing Casino Complaints

Sweepscoins revoked redemption request and refund denied

I purchased several packages on the site DingDingDing amounting to over $680 which included gold coins and "Sweepscoins." Sweepscoins allow the user to redeem for cash or cash equivalent prizes if won after playing a game. I won about 900 Sweepscoins in prizes from games played. I proceeded to request a redemption request. After 3 weeks of the request still processing, I enquired about the request and was told "due to changing regulatory laws in the US. Sweepstakes promotions & Sweeps Play will no longer be available. Since laws now prohibit use of sweepstakes, we are obligated to abide by these laws and no longer offer these types of promotions." This was false and meant that they did not abide by their TOS. I asked for a refund due to breach of contract and was told the purchase was non-refundable. I additionally requested chargebacks from my debit card but the bank sited with DingDingDing. The site is now shut down and inaccessible.

Unresolved

$680

They are not paying my redemption

On March 17th, I gambled at DingDingDing Casino Online, my first time.

They had me attach my debit card directly to them. After spending a large amount of money, I won $200 and made a SweepStakes withdrawal for $180. I got a confirmation number: 104278, via email. I called them shortly after that, and the girl on the phone said it could take up to a week. The closer to 1 week came, I began messaging and emailing them without receiving any response. A full week went by, I called again, and the girl on the phone told me it could take another 7 days.

Needless to say, upon the 3rd week, I got an email to call them, but now my phone number was blocked from them. I got another email from them stating that their policy had changed for New Yorkers to gamble at their casino on March 17th. I was now blocked from their platform, and they also blocked my emailing and messaging them.

On March 17th, I registered with them, and they knew I lived in New York when they had me attach my bank card to them. I even gambled a couple of more days and times in trusting them to fulfill my SweepStakes redemption. I am begging for help, I am Seeking Justice, I ask for all my gambled money to be returned to me. If I were not able to gamble at DingDingDing Casino.

They don't deserve to keep my money. I do have more proof.

Unresolved

$200

Refuses to pay me for my winnings

On 1/31/25, I won 5,000sc ($5,000) on DingDingDing (DDD) and submitted my redemption request in the amount of $5,000. That same day, I received an email confirmation from DDD acknowledging they had received my redemption request. This was not my first redemption request and I had completed phone verification in the past, so per their written communication, my future redemptions would "be issued automatically." They concluded their email response with "We are committed to make your redemption process as easy as possible. Once approved, ACH transfer can take up to 7 business days. Should you have further questions, please do not hesitate to email or call us at any time."

Days passed and I received no additional communication or contact from DDD. I contacted customer service by phone (1-800-971-0734) several times to request an update on my redemption request - each time that I spoke with a representative I was advised that DDD was currently processing a high volume of redemption requests, and they were unable to provide me with an approximate timeframe of when my request would be completed.

On 2/13/25, I received an email from DDD advising that in order to process my redemption request, I would need to sign a Redemption Consent Form, which they attached to the email. I completed the form and sent it back to them as requested. Over the next few weeks I contacted DDD via telephone and email numerous times for updates, and continued to receive vague responses such as, "We've been swamped with big winnings and high redemption rates lately", and "we are working diligently to ensure you receive your redemption as soon as possible." DDD sent me multiple responses reassuring me that my redemption request was currently being processed, stating they expected it to be completed "shortly," or "soon."

On 3/31/25, DDD emailed me and congratulated me on my winnings, advising that my submission had been successfully processed, and that the transfer would take approximately 3-7 business days and would be listed under "Living Pixels Studio LLC."

On 4/1/25, I emailed back to ask for clarification on the funds transfer, and was then advised that my request had been submitted for "final approval" and that once approved the funds would be sent to my bank account.

So just to reiterate, on 3/31/25 DDD congratulated me on my winnings and told me my submission had been successfully processed, but then the very next day, they reverted back to saying my request was submitted for final approval.

On 4/1/25 I tried to contact DDD support via telephone, as I had done so many times in the previous weeks. I was shocked to discover that the phone number was no longer working. I was no longer able to connect with a representative; the phone line just rang busy. I logged into my DDD account to discover that my redemption request was no longer showing; instead there was a message displayed that said "Due to changing regulatory laws in the U.S, Sweepstakes promotions and Sweeps Play will no longer be available. Gold play Social Gaming is still available for your enjoyment." Upon seeing this message, I emailed DDD to obtain additional information and received an email response back with the same message about "changing regulatory laws," and they additionally stated: "Since laws now prohibit use of sweepstakes, we are obligated to abide by these laws and no longer offer these types of promotions," and concluded their email by saying "any pending redemptions will be reviewed in accordance with our Terms and Conditions."

I continued to seek assistance via email since their customer service phone number was no longer in service. I submitted emails on 4/1, 4/6, and 5/11, and continued to receive email responses from DDD confirming that my requests were received and being reviewed, and to call 1-800-971-0734 if I needed immediate assistance. As such, they continued to mislead me by directing me to a non-working phone number.

On 5/4/25, I received an additional email response from DDD restating that they are no longer offering sweepstakes promotions. Noticeably omitted from this email was the statement they had initially made that “any pending redemptions will be reviewed in accordance with our Terms and Conditions (stated in their email from 4/2/25). Based on this response, it is apparent that DDD has no intention of issuing my payment.

My demand is this: I would like DingDingDing to pay me for my winnings that I am rightfully entitled to: $5,000. I won and submitted my redemption request back on 1/31/25, months before DDD communicated a "change in regulations." They prolonged my payout for months, telling me that it would be processed "soon," or "shortly" while attributing the excessive delays to a "high volume of payouts" they were processing. DingDingDing needs to be held accountable for their mishandling of this issue, and they need to follow through on their commitment to issue my payment. Their actions are unacceptable. I won and submitted my redemption request months before DingDingDing communicated this change in regulations, and I deserve and am owed my payout. I have attached relevant correspondence to support the details included in my complaint.

Resolved

$5,000

It has been over a month still waiting on redemption

On March 23rd I made a redemption of $200 and received an email saying that I would get a phone call within 48 hours to verify my identity. Or I could call so I called spoke to someone. They said that I would still be getting a phone call about my redemption but they could see that it was approved. I waited 2 days. No phone calls. So I called again and they said that facing them. A redemption was approved and that it would just take app to 10 business days to show app in my account. It has been over a month now and I have sent over 15 emails to their support email address And

On April 2nd until today, their phone number is no longer a working number. So I cannot contact anyone, what do I do? Is there another phone number I can call?

Unresolved

$200

Waiting since February 23rd

The redemption # is (170243), and my ID # is 1591309 <full name removed> for 1550 dollars.

They ignore everything now.

Can you please help me resolve this case?

I spoke to them via email and even over the phone a few times, 2 different times, they told me it's under review, then the last time she said it's approved and it'll clear in 7 business days.That was 2 months ago

Unresolved

$1,550

Stopped offering sc and customer service vanished

I had $130 pending cashout and I was one of the last people to speak with customer service before they shut thier phones off. They tried to ensure me that redemption were behind - I had requested the redemption march 8 and the last I spoke with them was April 1. I received blank email confirming the redemption like many others

Unresolved

$130

I have not received my redemption

It’s been over a month and I haven’t received my redemption. I’ve emailed several times only to get a bot to respond saying support team is working on it. Tried calling only get a busy signal. They also owe me $300 which I couldn’t redeem until the $900 was deposited. A total of $1200. I’ve called emailed with no answer or explanation

Unresolved

$1,200

Never received payout

My player id #1857378. my account info, my identity and banking information has all been verified. I received my redemption verification email on 3/27/25 in the amount of $400, I never received anything. Then randomly on 4/3/25 $500 was removed from my player account without any prior warning. I've reached out through multiple emails and got nothing back since 4/11/25 (and that was an automated response) I did call the support number twice before it was disconnected and was told that all of my money would be deposited in my connected bank account to just be patient. I've emailed living pixels LLC, the parent company of dingdingding. com and have also not received any response. I have copies of all email interactions, but all other proof of any transactions or balances on my account was removed by the website.

Unresolved

$500

Not paying

I've been waiting for a redemption of $2,000 since March 22, 2025. This was before DingDingDing went rogue. I've contacted their support through email several times and I keep getting the same copy and pasted response. The phone they provide for immediate assistance is no longer a valid phone number. There is no more live chat support on the site. I'm fully verified.

If they aren't going to honor my redemption, I wish they would just tell me. There is no way to contact them directly and I'm sure there are thousands of people in the same dilemma that I am in.

I just want what they owe me. I redeemed before the law change. I attached evidence of this.

Unresolved

$2,000

Cancelled sc for US

I redeemed $100. In late March. On the 21st I was asked by ddd to provide a photo of the card I used to deposit. I gladly did as requested. I have redeemed many times these in the past.
Once I sent the images, which was done as quickly as possible, in less than an hour, I was assured the payment would be processed within no more than 14 days. When I went back to the casino to check ✅ on the progress, I noticed something had changed with the casino. There was no longer a redeem button. It turns out that ddd has stopped allowing US players to play with or redeem sc coins 😔 n their site.
I contacted them again but got a response saying that I was trying to go to the front of the line. I was told I had to wait my turn. I asked them if they had read my letter because nowhere in it did I pressure anyone. I mentioned that I was able to get paid fro other casinos in as little as a half hour up to 3-4 days on a regular basis. I mentioned that. Would play there more if they could just make their payments in a more acceptable time frame. I can attach the emails between us if you would like to read the exchang s we had.

Unresolved

$100

It's been over 3 months and I still haven't received my redemption deposit

I have redeemed before at dingdingding.com and My second redemption for $9999.00 I have been waiting since January 4th 2025 and dingdingding.com keeps giving the run around telling me that they are backed up with redemption's and that My redemption is on the priority list for the final approval for payout and thank you for my patience and that I should be receiving My redemption very soon. It's been over 3 months and I still haven't received my redemption deposit into My checking account. And now just a few days ago I logged onto dingdingding.com and there is a message informing player's that they will no longer have sweeps coins for a playing option only gold coins. The redemption information section on their website is no longer available either. I just want My redemption paid to me.

Unresolved

$9,999

Redemption still pending

I Submitted my redemption request for cash on March 4, 2025. My redemption request is still pending And has Pending since I submitted it on March 4. My account has been fully verified For quite some time. I have redeemed twice prior to now for gift cards and had no issues with that. This is my 1st cash redemption and I was told there are More verification Requirements when redeeming for cash. My bank account Has been linked Properly, And my identity, And my identity, email, And my identity, email, and other KYC verifications had been completed successfully a few months ago. I have written several emails, I have written several emails, and have spoken to Several customer service representatives And I have been told that my redemption request was submitted for final approval over 2 weeks ago. Yet I have still have not received my redemption And my account still states my redemption request is pending. This redemption was for $500. Attached are The emails that I have received and sent over the last few weeks in multiple attempt to find out Why I have not received my redemption and why it is taking so long for mine to be processed, given Why I have not received my redemption and why it is taking so long for mine to be processed, given the fact that my account has been fully verified for months now. The Response I have received As to why my redemption request is taking so long to be processed is that "An increase in RTP Has increased the volume of redemption requests". The response I received Several times now as to How long it will be before I receive my redemption to my bank account has been " soon", and "by the end of the week". By the end of the week was told to me last Wednesday. I have several email correspondences as well as phone records to show that i have tried on numerous occasions, and through different channels, to receive my redemption. Still nothing. Today I received this email:

"DingDingDing Customer Service

to me

16 hours agoDetails

Hi Jessica,

How are you?

Due to changing regulatory laws in the US. Sweepstakes promotions & Sweeps Play will no longer be available. Since laws now prohibit use of sweepstakes, we are obligated to abide by these laws and no longer offer these types of promotions.

Social Gold Play Social Gaming is still available for your enjoyment. Any pending redemptions will be reviewed in accordance with our Terms and Conditions.

We Appreciate You and You Being Part of our DingDingDing Community!

Customer Support,

www.dingdingding.com

I have sent an email in response to this Email back to ding ding ding casino But I have yet to receive a response. After receiving this email I logged into my account and found that my sweepstakes coins that were still in my account are now gone and I have no way of checking on my redemption request anymore either. Please help! As I stated above my redemption request was submitted on March 4, 2025 And has been pending since that day. My account has long been fully verified and my bank account information identity email address phone number, etc. have been fully verified as well by their redemption team, per their terms and conditions. I have abided by all of their terms and conditions Stated on their site and followed every single rule to the T.. There should be absolutely no reason why I have not received my redemption. Please help its been a month and still nothing.

Unresolved

$500

Reedeeming problems

I deposited money, played and won sweep coins at DingDingDing.com. On February 20th, 2025 I attempted to redeem $5,002.00 USD. I have not been paid on this and I have verified my account. I have emailed and called DingDingDing multiple times to no avail of payout. Attached is an email response from DingDingDing stating that my redemption was received but no anwer on when it will be paid.

As of today, I can no longer log onto DingDingDing.

Unresolved

$5,002

Will not send my winnings

On March 18th, I put in a request to get my 700 winnings.

Have a screenshot of the call to their support number and email. The call was placed after the 7 days that the terms say it takes.

All info verified to receive winnings have received before.

During the call, I was told that I would be placed at the top of the list so that my request would be approved faster and that after it was approved, I would receive an email to be on the lookout for it. Then, it could be three to five days after approval.

I received 300 from them the first time.

Unresolved

$700

I redeemed 600 dollars and Sunday night

Im fully verified and I've redeemed twice in the past year.. Monday March 24th, I redeemed 600 dollars and Sunday night I use there live chat and asked what the problem was. They told me that they would expedite my redeemption and should have it in a couple of days. Today I checked and they no longer offer sweepstakes just gold coins only. My redeemption history was gone and live chat is longer available but they give you a phone number which was busy all day and still is tonight. They provided a email and I emailed them. They answered none of my questions and didn't respond to my last email.

Unresolved

$600

Delayed payment since February 16th

I have a redemption request for 4903 SC ($4,903) I submitted on February 16, 2025. Despite numerous attempts to contact them, all I ever receive regarding are email replies of a variation that my redemption is in the queue and will be approved soon. Today, I see that the operator is pulling out of sweeps gaming, at least in the U.S. This is now making me very nervous, especially since their phone appears to no longer work and important information has disappeared from their website. I will be happy to forward any email replies I have received from them.

Resolved

$4,903

Feb 24 2025 redemption of 3300 still pending goes unpaid

Hello,

I have been a player at Ding Ding Ding Casino and previously had a successful redemption, though it took a long time. That withdrawal was only for a few hundred dollars, and I did not use a bonus—I played with my own money.

Recently, I accidentally clicked a button in an email that automatically withdrew $300 from my account. Knowing the casino's policies, I understood that the only way to recover my money was to play it through. I did so and won $3,300 on February 24, 2025. I immediately submitted a withdrawal request.

Since then, I have won additional money on the casino, but per their rules, I cannot withdraw any further funds until my initial redemption is processed. This policy seems designed to pressure players into continuing to play and lose their winnings.

I have contacted the casino numerous times via email and phone. They assured me repeatedly that my withdrawal was the next to be paid. Two weeks ago, they even stated that no other redemptions were ahead of mine in the queue. Yet, I have not received my money.

I find it impossible to believe that no withdrawals have been processed in the last two weeks, meaning the casino is either misleading me or deliberately delaying my payment. When I call, I receive automated responses or scripted replies—agents simply repeat, "Your redemption is in the queue for final approval," over and over.

I have already submitted all the required documents. The casino has confirmed that my account is in good standing and that I am eligible for the withdrawal. I have not violated any terms and conditions.

This situation is causing me serious financial stress. I am a single mother of three, living on a fixed income, and I urgently need the $300 I originally deposited.

Unresolved

$3,300

Account closed while redeeming winnings

Hello, I had a redemption for 800 with dingdingding and my account was closed before I received my redemption. I've provided all verifications and I've provided proof of that below. I've reached out and tried to work with dingdingding on the matter but they aren't helping. I tried explaining the issue with the bank I had with them and that a transaction from them was included in a mass dispute case I have with the bank but dingdingding wasn't supposed to be apart of that and I've explained that to them and my bank. They could take the 80 from the winnings or my bank is working on reversing the dispute. I would like to be able to retrieve as much of the winnings as possible as I've added a lot into this app. Dingdingding isnt giving me the options to fix the issue so my redemption can go thru properly they denied it and closed my account. I've had 1 other redemption with them in the past that was approved with no hiccups. Please see all attached. I've reached out to dingdingding multiple times and haven't gotten anywhere and would like help disputing this matter. Thank you

Unresolved

$800

Waiting on redemption since February 23rd

I have been waiting on my 4000sc redemption since February 23rd, 2025!

I've called and spoken with customer service several times and get told the same thing every time. Basically they don't know any more than I do.

I was asked for documentation and proof of my bank and credit cards that I used and I had to verify my ID. I've already given them all the information they need. I've asked several times if they need any more documentation from me several times to make the "approval" easier and they've assured me many times that they have everything they need!

I also was already verified. I had 3 other redemptions with DingDingDing prior to the last one for 4000sc. However, I only had to verify my Real ID, phone number, and email. They were supposed to call me on the very first redemption but they did not I had to call them.

So I really don't understand what the issue is now.

Please help.

I really get the feeling that they are trying everything

They can find a reason not to pay out!

Also, my redemption request ID is 94301.

Unresolved

$4,000

Payout time takes the joy out of winnings

I requested a redemption for $600 on 2/28.

I regret the positive reviews I have provided via online and/or word of mouth. Even "suckered" a few friends and family members to sign up. No consideration for my patronage.

I have been verified for my patronage. I have received no communication from them via email or phone.

Unresolved

$600

Been waiting a month for final approval for 2900 redemption

I submitted a redemption on 2/11/25 in the amount of $2900 and AM STILL AWAITING FINAL APPROVAL. This is my second redemption request on this site. My first redemption was for $1500 and took 24 days from the day I submitted it to see the funds in the bank. Although that is tremendously slow, the casino assured me that was only because it was my very first redemption and that any subsequent redemptions would be much quicker. Why I ever deposited again with this joke of a casino after that first redemption took so long is beyond me. I thought well hell at the end of the day I did get my money.Thanks in advance for your service!

Unresolved

$2,900

Delayed diamond VIP 24 hour withdrawal timeline

I requested a withdrawal of $9999.99 on 2/20 and have yet to receive any payout. I previously told the chat agent that I would not be buying in further until I could withdraw my full balance (around $50k at the time), and the agent said that if I reach diamond it would be much faster to withdraw using the Diamond VIP 24 hour redemption structure vs. waiting for 5 withdraws at the Platinum VIP level ($50k spend).

Wanting my money sooner and seeing that the website had a good Trustpilot score, I gave in and purchased enough to reach a $100k+ balance and received Diamond VIP, which states 24-hour withdrawal timing as a primary benefit. The chat support said I could call their toll-free number to ask about verification, and after calling support, they told me that they need to do a phone verification, which could take 14 days (currently day 7 since withdrawal). They said that their number isn't the phone verification and that they cannot provide the phone number for the verification team - I would have to wait for them to reach out rather than vice versa which does not make sense to me given that the website and chat agent say 24 hour withdrawals + the fact that I previously requested and received a gift card redemption. I assumed that having a previous redemption go through and having my account show a green check mark saying verified means that I am verified.

I am concerned that I may have close to 6 figures at risk of unwithdrawability and am becoming seriously concerned as my credit card bill is coming up soon next month - I only put in enough such that I knew I could withdraw and cover my payment comfortably, but I am becoming concerned due to the vague answers around timing from the DDD team. I am also concerned that this may be delayed until my Diamond VIP expires and then may be at risk of no longer having the 24-hour withdrawal status, given that I will not buy in more money until I am sure my initial buy-in is safe. I want to maintain Diamond VIP, but it is difficult to support putting in more purchases if I don't know whether or not my redemptions will go through now.

I do not want to complain about this site as the games have been fun, and I have done well across a variety of games I have never played before, but unless my fears can be alleviated, I am highly concerned about the status and safety of my money. I want to be able to receive my 24-hour withdrawals, and that would solve my complaint.

Unresolved

$100,000

3 weeks still waiting

I submitted a redemption request on Feb 3, 2025, for $1500.00 and still have not received it.

Today is now Feb 19, 2025. I call and get told the same thing over and over... they have a high volume of redemption, and my request is in "queue", check my email, waiting for approval.

Never any answer as to when my redemption will be paid. After my first redemption, I received an email stating that future redemption would be processed immediately.

The verification had been completed but that was a lie as it's now been 3 weeks and I still haven't received my money.

Unresolved

$1,500

Delayed redemption again

I submitted a redemption on January 30 for $2500. This is not my first redemption so I have already been verified and as per their site it states that this process will take 7-10 days. I have contacted customer service because I am beyond the stated timeframe and am only advised I’m in queue with no further information on time.

Unresolved

$2,500

DingDingDing Casino Complaint Stats