Del Oro Casino
125% Match Deposit
AskGamblers Quick Overview
Editor’s View
I mostly had a good time at Del Oro Casino. From sign-up to spinning my first slot, it was smooth sailing. The casino offers plenty of ways to reload your account, thousands of games, and solid bonuses, but I wasn’t a fan of how glitchy some pages were, especially those for customer support.
- Very good banking options
- Excellent games selection
- 24/7 live customer support
- Buggy website
- Slow self-exclusion process
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Del Oro Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Del Oro Casino
Del Oro Casino is owned and operated by ANJ OF GOLD LIMITADA, a Costa Rican company. It operates under the license number ALSI-202408054-FI3, issued by the Anjouan Gaming Authority. This is one of the weaker gambling licenses when it comes to possible disputes and international coverage, but it’s very popular among crypto casinos like Del Oro Casino.
The casino boasts a 9.1/10 rating at AskGamblers, with players rating it even higher. Del Oro Casino player reviews praise the large games selection, variety of payment methods and supported currencies, as well as fast crypto withdrawals. The biggest criticisms in Del Oro reviews stem from drastically varying RTP, numerous country restrictions, and a slow KYC process, the last one being the most common complaint.
I created my account very quickly, filling out a basic one-page form. I was immediately able to deposit funds into my account and claim the welcome offer, which, at the time of writing this Del Oro Casino review, was a non-sticky 120% matched deposit bonus with x35 wagering (deposit+bonus). Granted, the bonus requirements have to be met within seven days, so this is a tough one to collect.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 0-24 hours
- Card Payments Not offered
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at Del Oro Casino
This casino accepts a wide variety of currencies, both fiat and crypto, and players can have wallet funds in several currencies at once. But you’ll have to settle on one when claiming a bonus. All deposits are processed instantly and without any extra fees. I liked that the maximum deposit amounts are set high, especially for cryptos.
Withdrawals from this casino are also without fees and with high daily limits, ideal for high rollers. Naturally, you’ll need to complete the KYC process before you can withdraw any money from this casino. Among different Del Oro Casino withdrawal options, crypto wallets and e-wallets are the fastest. The casino processes withdrawals on weekends, too.
Speaking of KYC, to complete the account verification, you’ll need to provide a selfie and a valid ID. Verification may take some time, which is a big downside of this otherwise smooth gambling experience - some players report having to wait more than a week to get approved.
Games at Del Oro Casino
During the time I spent testing this casino for this review, I found over 5,000 games by nearly 50 renowned game providers like Pragmatic Play and RelaxGaming. Most games have free demos you can play for as long as you wish and get familiar with their rules, although a lot of games also have restrictions and can’t be accessed from certain regions.
To find your way around, you can either browse through several collections of these games, use the simple search feature, or use the drop-down toolbar to either filter out or sort the list.
The overall performance of the games was great. I spent some time with Hand of Anubis, Aviator, and 3 Jewel Crowns, trying out their bonus modes and testing whether they remain stable over longer play periods. Luckily, all these games (and a few more!) worked as smoothly as I expected, without any hiccups.
One of the most common players’ complaints in Del Oro reviews, as I mentioned before, is the seemingly low RTP. While the games themselves have this information displayed within their menus, I couldn’t verify the RTP or RNG fairness via the casino.
Del Oro Casino’s Commitment to Responsible Gambling
Like most modern casinos, Del Oro Casino puts a lot of emphasis on providing a safe space for the players. But it’s not just the talk. They allow players to set limits on their deposits, losses, and session times.
All these can be requested via live chat support; you can’t manually set them in your account.
Customers who wish to lock their accounts can initiate the self-exclusion process. It involves emailing the casino at [email protected] and waiting for up to 7 days. Even then, account closure is at the casino’s discretion, which is a very unusual practise.
Customer Support at Del Oro Casino
The support section of this casino caused me a lot of confusion. It’s titled as “support - call now,” but there is no phone number to call. In fact, it initially seemed that the casino has completely removed the live chat support and replaced it with a Discord server with a bunch of players as confused as me.
Turns out, it’s a bug. I’ve managed to get the live chat widget working after refreshing the page a few times. Then, I contacted the support team. They were very helpful and responsive. I was also glad the support isn’t handled by a chatbot; you go straight to the agent after filling out some basic contact information.
Other points of contact with Del Oro Casino’s support are the ticketing system and email. Both options mean you’ll be waiting anywhere from 24 to 72 hours for a reply. Not ideal when you’re looking for a quick resolution of an issue. There is a Telegram account, too, but that’s mostly for keeping up with updates and bonus offers.
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Complaints
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Del Oro Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
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When I need a break from the daily grind, this is where I escape to. The games are entertaining, and there’s always a chance to win big. It’s the perfect blend of relaxation and excitement, offering a chance to unwind with a side of potential profit.
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The site layout is spot on, making it a cinch to find my favorite games. With so many options, from thrilling slots to strategic table games, there’s never a dull moment. The variety keeps things interesting and caters to whatever mood I’m in.
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The bonus offerings are like little treasures waiting to be discovered. They add a delightful twist to my gaming sessions, making each playthrough fresh and engaging. It’s the little surprises that keep me coming back for more.
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I heard about Del Oro from a family member, and I’ve been thoroughly impressed. The games are varied and fun, and the platform is very easy to use. I’ve reached out to customer support a few times, and they’ve been prompt and helpful every time. The quick withdrawal process and the bonuses make Del Oro a standout casino in my book.
Dear Hichatell1955, Thank you for your fantastic review! We're so glad to hear that your family member recommended Del Oro and that you’ve been impressed with our game variety and user-friendly platform. It’s great to know that our customer support has been prompt and helpful, and we’re thrilled you appreciate the quick withdrawal process and our bonuses. Your satisfaction means a lot to us, and we look forward to providing you with even more exciting experiences! Best wishes, The Del Oro Casino Team
A friend mentioned Del Oro to me, and I decided to give it a try. The game selection is excellent, and I love how simple the site is to navigate. The 24/7 customer support has been reliable every time I’ve needed assistance, which makes me feel confident playing here. Quick withdrawals and exciting bonuses are just the cherry on top.
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I was recommended Del Oro by a colleague, and I’ve had a wonderful experience. The game variety is top-notch, and the platform is easy to use. The 24/7 support has come in handy several times, and they’ve always been incredibly helpful. Fast payouts and great bonuses make Del Oro a casino I can trust and enjoy.
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I decided to try Del Oro after my friend wouldn’t stop raving about it, and I’m so glad I did. The game selection is fantastic, and the platform is easy to navigate. Customer support is always available, which is super reassuring. The withdrawal process is quick and hassle-free, and I love how the bonuses keep the experience fresh and exciting.
Dear Justat, Thank you for your wonderful feedback! We're delighted to hear that you decided to give Del Oro a try and are enjoying our fantastic game selection. It’s great to know our easy-to-navigate platform and responsive customer support have made your experience even better. We're also pleased you find our withdrawal process quick and appreciate the bonuses we offer to keep things exciting. We look forward to many more thrilling gaming sessions with you! Best regards, The Del Oro Casino Team
A close friend suggested Del Oro to me, and I’ve been really enjoying it ever since. The variety of games is impressive, and the site runs smoothly on both my phone and computer. The 24/7 customer support has been a lifesaver, always quick to help whenever I’ve had any issues. Fast payouts and generous bonuses make this casino a top choice for me.
Dear Hileed, Thank you for sharing your positive experience with us! We're thrilled to hear that you're enjoying the variety of games and that our site performs well on both your phone and computer. It’s great to know our 24/7 customer support has been helpful, and we’re glad you’re taking advantage of our fast payouts and generous bonuses. We appreciate your recommendation and look forward to welcoming you back for more fun! Best regards, The Del Oro Casino Team
The bonuses and promotions are pretty generous. I've already cashed out a few times and the withdrawal process was smooth and hassle-free. Overall, I'd definitely recommend Del Oro to anyone looking for a reliable and fun online gambling experience
Dear Butense1973, Thank you for your glowing review! We're delighted to hear that you’re enjoying our generous bonuses and that the withdrawal process has been smooth and hassle-free. Your recommendation means a lot to us, and we’re thrilled to be your choice for a reliable and fun online gambling experience. Looking forward to seeing you back soon! Best regards, The Del Oro Casino Team
Del Oro Casino News
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After trying this place based on a friend's suggestion, I was pleasantly surprised. Their support team is exceptional—accessible any time and truly dedicated. It feels like having a dependable ally in the casino world, which is quite uncommon. REALLY GOOD.