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Del Oro Casino is restricted in your country, please try these instead:

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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

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Player rating
9.5/10 307 reviews

Top reviews from our players

I just had a chat with customer support, and they were nothing short of amazing. The staff was friendly, knowledgeable, and genuinely helpful, providing a level of support that felt personal and attentive. It was like having a dedicated guide to navigate the casino world. Their professionalism and care really set them apart. If you value exceptional customer service, this casino provides an experience that goes beyond the ordinary.

Dear Richa2rdson, Thank you for sharing your fantastic experience with our customer support team! We're thrilled to hear that you found them friendly, knowledgeable, and attentive. Our goal is to provide a personal touch that enhances your gaming experience, and it’s wonderful to know that our team succeeded in that. Your recognition of their professionalism and care is greatly appreciated. We look forward to continuing to provide you with exceptional service! Warm Regards, De Loro Casino

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I am truly impressed with how swiftly this casino processes withdrawals. My winnings appeared in my account almost instantaneously, which is a significant advantage in the online gaming industry. This kind of efficiency makes the whole gaming experience much smoother and more enjoyable. It’s a clear indicator that they prioritize their players’ convenience and satisfaction. I highly recommend this casino for anyone who values prompt and reliable transactions.

Dear olsonJ1, Thank you for your wonderful feedback! We're delighted to hear that you found our withdrawal process to be so swift and efficient. Providing a smooth and enjoyable gaming experience is our top priority, and it's gratifying to know that you appreciate our commitment to player satisfaction. Your recommendation means a lot to us, and we look forward to having you back for more exciting gaming sessions! Warm Regards, De Loro Casino

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Based on a friend's advice, I decided to give this casino a try, and I was pleasantly surprised by their rapid withdrawal times. The efficiency with which they handle transactions is remarkable. You get your winnings without any unnecessary delays, which is akin to receiving VIP treatment. It’s not something you encounter often in the online gaming world, and it’s a major factor that sets this casino apart from the rest. If quick access to your winnings is important to you, this place delivers flawlessly.

Dear Cacassie, Thank you for your fantastic review! We're thrilled to hear that our rapid withdrawal times have impressed you. We believe that swift access to winnings is essential for a top-notch gaming experience, and it’s great to know you feel valued as a player. Your feedback motivates us to keep delivering exceptional service. We can’t wait to welcome you back for more thrilling moments! Warm Regards, De Loro Casino

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After receiving a recommendation from a friend, I decided to try this place for a few days, and I am thoroughly impressed with their support. They provide 24/7 assistance, and their team is both helpful and deeply invested in ensuring a positive experience. Every interaction I’ve had has been met with professionalism and genuine care, making it clear that they prioritize customer satisfaction. This level of support is a standout feature and definitely contributes to an exceptional overall experience.

Dear anthonyww, Thank you for your glowing review! We’re delighted to hear that our 24/7 support team has made such a positive impact on your experience at Del Oro Casino. We strive to ensure every interaction reflects our commitment to customer satisfaction, and your kind words truly motivate us. We’re glad you chose to give us a try, and we look forward to seeing you again soon! Warm Regards, De Loro Casino

user avatar

I checked out this place just yesterday, and I must say, their support truly blew me away. Their customer service is available around the clock, which is a huge plus. The staff is not only friendly but also incredibly attentive, going above and beyond to assist with any queries or issues. It’s rare to encounter such a high level of dedication and efficiency in support teams. I haven’t seen anything like it before, and it significantly enhances the overall experience. Highly commendable!

Dear LanceV, Thank you for your fantastic review! We’re thrilled to hear that our support team made such a positive impression during your visit to Del Oro Casino. Our goal is to provide attentive and friendly service, and it’s wonderful to know that you felt well taken care of. Your commendation motivates us to keep delivering an exceptional experience. We can’t wait to welcome you back! Warm Regards, De Loro Casino

user avatar

After trying this place based on a friend's suggestion, I was pleasantly surprised. Their support team is exceptional—accessible any time and truly dedicated. It feels like having a dependable ally in the casino world, which is quite uncommon. REALLY GOOD.

Dear MichaBailey, Thank you for your wonderful feedback! We’re delighted to hear that you were pleasantly surprised by your experience at Del Oro Casino. Our support team strives to be a reliable ally for our players, and it’s great to know their dedication made a positive impact on your visit. We appreciate your kind words and look forward to seeing you again soon! Warm Regards, De Loro Casino

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When I need a break from the daily grind, this is where I escape to. The games are entertaining, and there’s always a chance to win big. It’s the perfect blend of relaxation and excitement, offering a chance to unwind with a side of potential profit.

Dear greglweiss, Thank you for sharing your experience! We're thrilled to hear that Del Oro Casino provides the perfect escape for you from the daily grind. It's great to know that our games not only entertain but also offer the chance to win big. We appreciate your support and can't wait to welcome you back for more relaxing and exciting moments! Warm Regards, De Loro Casino

user avatar

The site layout is spot on, making it a cinch to find my favorite games. With so many options, from thrilling slots to strategic table games, there’s never a dull moment. The variety keeps things interesting and caters to whatever mood I’m in.

Dear jamesdservais, Thank you for your fantastic review! We're delighted to hear that our site layout makes it easy for you to find your favorite games. It's great to know that the variety keeps your gaming experience lively and enjoyable, catering to your every mood. We appreciate your feedback and look forward to seeing you back for more exciting moments! Warm Regards, De Loro Casino

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The bonus offerings are like little treasures waiting to be discovered. They add a delightful twist to my gaming sessions, making each playthrough fresh and engaging. It’s the little surprises that keep me coming back for more.

Dear jonmford, Thank you for your wonderful feedback! We're thrilled to hear that our bonus offerings add a delightful twist to your gaming sessions. It’s great to know you’re finding those little surprises that keep your experience fresh and engaging. We look forward to welcoming you back for more fun and treasures! Warm Regards, De Loro Casino

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I heard about Del Oro from a family member, and I’ve been thoroughly impressed. The games are varied and fun, and the platform is very easy to use. I’ve reached out to customer support a few times, and they’ve been prompt and helpful every time. The quick withdrawal process and the bonuses make Del Oro a standout casino in my book.

Dear Hichatell1955, Thank you for your fantastic review! We're so glad to hear that your family member recommended Del Oro and that you’ve been impressed with our game variety and user-friendly platform. It’s great to know that our customer support has been prompt and helpful, and we’re thrilled you appreciate the quick withdrawal process and our bonuses. Your satisfaction means a lot to us, and we look forward to providing you with even more exciting experiences! Best wishes, The Del Oro Casino Team

user avatar

Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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