Del Oro Casino
125% Match Deposit
AskGamblers Quick Overview
Editor’s View
I mostly had a good time at Del Oro Casino. From sign-up to spinning my first slot, it was smooth sailing. The casino offers plenty of ways to reload your account, thousands of games, and solid bonuses, but I wasn’t a fan of how glitchy some pages were, especially those for customer support.
- Very good banking options
- Excellent games selection
- 24/7 live customer support
- Buggy website
- Slow self-exclusion process
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Del Oro Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Del Oro Casino
Del Oro Casino is owned and operated by ANJ OF GOLD LIMITADA, a Costa Rican company. It operates under the license number ALSI-202408054-FI3, issued by the Anjouan Gaming Authority. This is one of the weaker gambling licenses when it comes to possible disputes and international coverage, but it’s very popular among crypto casinos like Del Oro Casino.
The casino boasts a 9.1/10 rating at AskGamblers, with players rating it even higher. Del Oro Casino player reviews praise the large games selection, variety of payment methods and supported currencies, as well as fast crypto withdrawals. The biggest criticisms in Del Oro reviews stem from drastically varying RTP, numerous country restrictions, and a slow KYC process, the last one being the most common complaint.
I created my account very quickly, filling out a basic one-page form. I was immediately able to deposit funds into my account and claim the welcome offer, which, at the time of writing this Del Oro Casino review, was a non-sticky 120% matched deposit bonus with x35 wagering (deposit+bonus). Granted, the bonus requirements have to be met within seven days, so this is a tough one to collect.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 0-24 hours
- Card Payments Not offered
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at Del Oro Casino
This casino accepts a wide variety of currencies, both fiat and crypto, and players can have wallet funds in several currencies at once. But you’ll have to settle on one when claiming a bonus. All deposits are processed instantly and without any extra fees. I liked that the maximum deposit amounts are set high, especially for cryptos.
Withdrawals from this casino are also without fees and with high daily limits, ideal for high rollers. Naturally, you’ll need to complete the KYC process before you can withdraw any money from this casino. Among different Del Oro Casino withdrawal options, crypto wallets and e-wallets are the fastest. The casino processes withdrawals on weekends, too.
Speaking of KYC, to complete the account verification, you’ll need to provide a selfie and a valid ID. Verification may take some time, which is a big downside of this otherwise smooth gambling experience - some players report having to wait more than a week to get approved.
Games at Del Oro Casino
During the time I spent testing this casino for this review, I found over 5,000 games by nearly 50 renowned game providers like Pragmatic Play and RelaxGaming. Most games have free demos you can play for as long as you wish and get familiar with their rules, although a lot of games also have restrictions and can’t be accessed from certain regions.
To find your way around, you can either browse through several collections of these games, use the simple search feature, or use the drop-down toolbar to either filter out or sort the list.
The overall performance of the games was great. I spent some time with Hand of Anubis, Aviator, and 3 Jewel Crowns, trying out their bonus modes and testing whether they remain stable over longer play periods. Luckily, all these games (and a few more!) worked as smoothly as I expected, without any hiccups.
One of the most common players’ complaints in Del Oro reviews, as I mentioned before, is the seemingly low RTP. While the games themselves have this information displayed within their menus, I couldn’t verify the RTP or RNG fairness via the casino.
Del Oro Casino’s Commitment to Responsible Gambling
Like most modern casinos, Del Oro Casino puts a lot of emphasis on providing a safe space for the players. But it’s not just the talk. They allow players to set limits on their deposits, losses, and session times.
All these can be requested via live chat support; you can’t manually set them in your account.
Customers who wish to lock their accounts can initiate the self-exclusion process. It involves emailing the casino at [email protected] and waiting for up to 7 days. Even then, account closure is at the casino’s discretion, which is a very unusual practise.
Customer Support at Del Oro Casino
The support section of this casino caused me a lot of confusion. It’s titled as “support - call now,” but there is no phone number to call. In fact, it initially seemed that the casino has completely removed the live chat support and replaced it with a Discord server with a bunch of players as confused as me.
Turns out, it’s a bug. I’ve managed to get the live chat widget working after refreshing the page a few times. Then, I contacted the support team. They were very helpful and responsive. I was also glad the support isn’t handled by a chatbot; you go straight to the agent after filling out some basic contact information.
Other points of contact with Del Oro Casino’s support are the ticketing system and email. Both options mean you’ll be waiting anywhere from 24 to 72 hours for a reply. Not ideal when you’re looking for a quick resolution of an issue. There is a Telegram account, too, but that’s mostly for keeping up with updates and bonus offers.
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Complaints
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Del Oro Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
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The support team here is phenomenal. They are quick to respond and genuinely invested in helping with any issues. It feels like having a dedicated buddy right in the casino, though it's virtual. The level of care and efficiency they provide is impressive and makes a big difference in the overall experience. Their support is not just reactive but proactive, ensuring that players have a seamless and enjoyable time.
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I just had a chat with customer support, and they were nothing short of amazing. The staff was friendly, knowledgeable, and genuinely helpful, providing a level of support that felt personal and attentive. It was like having a dedicated guide to navigate the casino world. Their professionalism and care really set them apart. If you value exceptional customer service, this casino provides an experience that goes beyond the ordinary.
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I am truly impressed with how swiftly this casino processes withdrawals. My winnings appeared in my account almost instantaneously, which is a significant advantage in the online gaming industry. This kind of efficiency makes the whole gaming experience much smoother and more enjoyable. It’s a clear indicator that they prioritize their players’ convenience and satisfaction. I highly recommend this casino for anyone who values prompt and reliable transactions.
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Based on a friend's advice, I decided to give this casino a try, and I was pleasantly surprised by their rapid withdrawal times. The efficiency with which they handle transactions is remarkable. You get your winnings without any unnecessary delays, which is akin to receiving VIP treatment. It’s not something you encounter often in the online gaming world, and it’s a major factor that sets this casino apart from the rest. If quick access to your winnings is important to you, this place delivers flawlessly.
Dear Cacassie, Thank you for your fantastic review! We're thrilled to hear that our rapid withdrawal times have impressed you. We believe that swift access to winnings is essential for a top-notch gaming experience, and it’s great to know you feel valued as a player. Your feedback motivates us to keep delivering exceptional service. We can’t wait to welcome you back for more thrilling moments! Warm Regards, De Loro Casino
After receiving a recommendation from a friend, I decided to try this place for a few days, and I am thoroughly impressed with their support. They provide 24/7 assistance, and their team is both helpful and deeply invested in ensuring a positive experience. Every interaction I’ve had has been met with professionalism and genuine care, making it clear that they prioritize customer satisfaction. This level of support is a standout feature and definitely contributes to an exceptional overall experience.
Dear anthonyww, Thank you for your glowing review! We’re delighted to hear that our 24/7 support team has made such a positive impact on your experience at Del Oro Casino. We strive to ensure every interaction reflects our commitment to customer satisfaction, and your kind words truly motivate us. We’re glad you chose to give us a try, and we look forward to seeing you again soon! Warm Regards, De Loro Casino
I checked out this place just yesterday, and I must say, their support truly blew me away. Their customer service is available around the clock, which is a huge plus. The staff is not only friendly but also incredibly attentive, going above and beyond to assist with any queries or issues. It’s rare to encounter such a high level of dedication and efficiency in support teams. I haven’t seen anything like it before, and it significantly enhances the overall experience. Highly commendable!
Dear LanceV, Thank you for your fantastic review! We’re thrilled to hear that our support team made such a positive impression during your visit to Del Oro Casino. Our goal is to provide attentive and friendly service, and it’s wonderful to know that you felt well taken care of. Your commendation motivates us to keep delivering an exceptional experience. We can’t wait to welcome you back! Warm Regards, De Loro Casino
Del Oro Casino News
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I was blown away by how quickly I received my winnings. The withdrawal process was seamless, and the funds were in my account in no time. It's clear that this casino prioritizes its players' convenience and satisfaction. If you're tired of waiting for your winnings, look no further. This casino delivers!