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Del Oro Casino is restricted in your country, please try these instead:

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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

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Player rating
9.5/10 307 reviews

Top reviews from our players

I love Del Oro Casino!!! Not only are the deposits and withdrawals super quick, but their customer support team is always ready to help and toss in some bonuses—thanks, Sophie Moore! I've gotten a few no-wager bonuses just for sticking around, and the wager ones are pretty fair too. With a huge selection of games, it’s hard not to have a good time here.

Dear Ofest1996, We’re so glad to hear that you love Del Oro Casino! Quick deposits and withdrawals are essential, and we’re thrilled that our customer support team, especially Sophie, has been helpful. It’s great to know you’re enjoying the bonuses and our wide selection of games. We can’t wait to see you back for more fun! Warm regards, The Del Oro Casino Team

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What I like about Del Oro Casino is that they offer top-notch customer support and hassle-free withdrawals. Fast payouts and great service make it an excellent choice!

Dear Shatis, Thank you for your kind words! We’re thrilled to hear that you appreciate our top-notch customer support and hassle-free withdrawals. Providing fast payouts and great service is our priority, and it’s wonderful to know that you find us an excellent choice. We look forward to seeing you back for more fun! Warm regards, The Del Oro Casino Team

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Sweet Bonanza is a fantastic game with vibrant graphics and thrilling gameplay. The best part? Withdrawals are instant, to make the experience even more rewarding!

Dear Picamortiver, Thank you for your glowing review! We're delighted to hear that you’re enjoying Sweet Bonanza and appreciate the vibrant graphics and thrilling gameplay. It’s great to know that our instant withdrawals enhance your overall experience. We’re here to keep the fun going, so happy gaming! Warm regards, The Del Oro Casino Team

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This casino is a total blast! The games are top-notch, the graphics are awesome, and the bonuses are pretty sweet. I've had a few wins and a couple of losses, but overall, it's been a great experience. The customer service is also pretty responsive. I'd definitely recommend this place to anyone looking for a fun and exciting time online.

Dear Oneve1944, Thank you for your enthusiastic review! We’re thrilled to hear that you’re having a blast at our casino. It’s wonderful to know that you appreciate the quality of our games, graphics, and bonuses. We’re also glad to hear that our customer service has been responsive to your needs. Your recommendation means a lot to us, and we look forward to providing you with even more fun and exciting experiences in the future! Warm regards, The Del Oro Casino Team

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Del Oro casino is a hidden gem. The game selection is impressive, the site is easy to navigate, and the bonuses are generous. I've had some big wins and a few small losses, but it's been a lot of fun. The customer service is also top-notch. I'm really happy I found this place.

Dear Carmand, Thank you for your fantastic review! We’re thrilled to hear that you consider Del Oro Casino a hidden gem. It’s great that you’ve enjoyed our game selection and found the site easy to use. We’re also glad to know our customer service has met your expectations. Your feedback is invaluable, and we can’t wait to welcome you back for more fun and wins! Warm regards, The Del Oro Casino Team

user avatar

The game selection is decent, the site is easy to navigate, and the bonuses are pretty good. I've had a few wins and a couple of losses, but overall, I've had a good time. The only thing that could be improved is the customer service. Sometimes it takes a while to get a response. But other than that, it's a good spot to gamble online.

Dear Pritter, Thank you for taking the time to share your thoughts! We’re glad to hear you’ve enjoyed our game selection and found the site easy to navigate. It’s great that you’ve had some wins along the way! We appreciate your feedback about our customer service and are continuously working to improve response times. Your insights help us enhance the experience for all our players. We hope to see you back for more fun soon! Warm regards, The Del Oro Casino Team

user avatar

This casino is hands-down the best I've ever played on! The game selection is insane, the bonuses are absolutely incredible, and the customer service is top-notch. I've hit some massive jackpots and had a ton of fun. I can't recommend this place enough. If you're looking for a thrilling and rewarding online gambling experience, this is it!

Dear Frim1943, Thank you so much for your enthusiastic review! We’re thrilled to hear that you’re having such a fantastic experience at Del Oro Casino. It’s great to know that you’re enjoying our wide selection of games, incredible bonuses, and top-notch customer service. We’re honored to be your choice for thrilling and rewarding online gambling. Here’s to many more massive jackpots and fun times ahead! Warm regards, The Del Oro Casino Team

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This casino has become my go-to retreat for a reason. The odds are in your favor, and it’s a genuinely enjoyable experience every time. The combination of fun games, fair play, and potential wins makes it a spot where I can unwind and maybe pocket some extra cash. Perfect for anyone looking for a bit of leisure with the chance of a little luck!

Dear jameskallen, We’re thrilled to hear that Del Oro Casino has become your go-to retreat! It’s wonderful to know you’re enjoying our games and feeling the excitement of fair play and potential wins. We aim to provide a relaxing yet thrilling experience for all our players. Thank you for your kind words, and we wish you lots of luck on your next visit! Warm regards, The Del Oro Casino Team

user avatar

Getting around the site is a walk in the park. The design is intuitive and user-friendly, which is perfect for exploring the plethora of games on offer. Whether I’m in the mood for slots or a classic table game, there’s always something fresh and fun to dive into.

Dear johntyork, Thank you for your fantastic feedback! We’re delighted to hear that you find our site easy to navigate. It’s great to know that you’re enjoying the variety of games we offer, whether it’s slots or classic table games. We’re committed to providing a seamless experience, and your support means a lot to us. Happy gaming! Warm regards, The Del Oro Casino Team

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The bonuses are a nice little cherry on top. They’re easy to snag, making every gaming session a bit more exciting. It feels like there’s always a surprise around the corner to keep the thrill alive. It’s these little extras that make the difference.

Dear rubinkriley, Thank you for your wonderful review! We’re thrilled to hear that you’re enjoying the bonuses and finding them easy to access. We believe that these little surprises add to the excitement of your gaming experience, and we’re glad they’re making a difference for you. Keep having fun, and we look forward to your next visit! Warm regards, The Del Oro Casino Team

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Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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