Del Oro Casino
125% Match Deposit
AskGamblers Quick Overview
Editor’s View
I mostly had a good time at Del Oro Casino. From sign-up to spinning my first slot, it was smooth sailing. The casino offers plenty of ways to reload your account, thousands of games, and solid bonuses, but I wasn’t a fan of how glitchy some pages were, especially those for customer support.
- Very good banking options
- Excellent games selection
- 24/7 live customer support
- Buggy website
- Slow self-exclusion process
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Del Oro Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Del Oro Casino
Del Oro Casino is owned and operated by ANJ OF GOLD LIMITADA, a Costa Rican company. It operates under the license number ALSI-202408054-FI3, issued by the Anjouan Gaming Authority. This is one of the weaker gambling licenses when it comes to possible disputes and international coverage, but it’s very popular among crypto casinos like Del Oro Casino.
The casino boasts a 9.1/10 rating at AskGamblers, with players rating it even higher. Del Oro Casino player reviews praise the large games selection, variety of payment methods and supported currencies, as well as fast crypto withdrawals. The biggest criticisms in Del Oro reviews stem from drastically varying RTP, numerous country restrictions, and a slow KYC process, the last one being the most common complaint.
I created my account very quickly, filling out a basic one-page form. I was immediately able to deposit funds into my account and claim the welcome offer, which, at the time of writing this Del Oro Casino review, was a non-sticky 120% matched deposit bonus with x35 wagering (deposit+bonus). Granted, the bonus requirements have to be met within seven days, so this is a tough one to collect.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 0-24 hours
- Card Payments Not offered
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at Del Oro Casino
This casino accepts a wide variety of currencies, both fiat and crypto, and players can have wallet funds in several currencies at once. But you’ll have to settle on one when claiming a bonus. All deposits are processed instantly and without any extra fees. I liked that the maximum deposit amounts are set high, especially for cryptos.
Withdrawals from this casino are also without fees and with high daily limits, ideal for high rollers. Naturally, you’ll need to complete the KYC process before you can withdraw any money from this casino. Among different Del Oro Casino withdrawal options, crypto wallets and e-wallets are the fastest. The casino processes withdrawals on weekends, too.
Speaking of KYC, to complete the account verification, you’ll need to provide a selfie and a valid ID. Verification may take some time, which is a big downside of this otherwise smooth gambling experience - some players report having to wait more than a week to get approved.
Games at Del Oro Casino
During the time I spent testing this casino for this review, I found over 5,000 games by nearly 50 renowned game providers like Pragmatic Play and RelaxGaming. Most games have free demos you can play for as long as you wish and get familiar with their rules, although a lot of games also have restrictions and can’t be accessed from certain regions.
To find your way around, you can either browse through several collections of these games, use the simple search feature, or use the drop-down toolbar to either filter out or sort the list.
The overall performance of the games was great. I spent some time with Hand of Anubis, Aviator, and 3 Jewel Crowns, trying out their bonus modes and testing whether they remain stable over longer play periods. Luckily, all these games (and a few more!) worked as smoothly as I expected, without any hiccups.
One of the most common players’ complaints in Del Oro reviews, as I mentioned before, is the seemingly low RTP. While the games themselves have this information displayed within their menus, I couldn’t verify the RTP or RNG fairness via the casino.
Del Oro Casino’s Commitment to Responsible Gambling
Like most modern casinos, Del Oro Casino puts a lot of emphasis on providing a safe space for the players. But it’s not just the talk. They allow players to set limits on their deposits, losses, and session times.
All these can be requested via live chat support; you can’t manually set them in your account.
Customers who wish to lock their accounts can initiate the self-exclusion process. It involves emailing the casino at [email protected] and waiting for up to 7 days. Even then, account closure is at the casino’s discretion, which is a very unusual practise.
Customer Support at Del Oro Casino
The support section of this casino caused me a lot of confusion. It’s titled as “support - call now,” but there is no phone number to call. In fact, it initially seemed that the casino has completely removed the live chat support and replaced it with a Discord server with a bunch of players as confused as me.
Turns out, it’s a bug. I’ve managed to get the live chat widget working after refreshing the page a few times. Then, I contacted the support team. They were very helpful and responsive. I was also glad the support isn’t handled by a chatbot; you go straight to the agent after filling out some basic contact information.
Other points of contact with Del Oro Casino’s support are the ticketing system and email. Both options mean you’ll be waiting anywhere from 24 to 72 hours for a reply. Not ideal when you’re looking for a quick resolution of an issue. There is a Telegram account, too, but that’s mostly for keeping up with updates and bonus offers.
Del Oro Casino Bonuses
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Complaints
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Del Oro Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
Dear Topas1985, Thank you for the glowing review! We're delighted to hear that Del Oro Casino has become your go-to spot for an exceptional gaming experience. From our extensive game selection to quick withdrawals and friendly support, it’s wonderful to know you’re enjoying everything we work hard to offer. We look forward to providing you with many more smooth, enjoyable moments at Del Oro! Warm Regards, Del Oro Casino
If you're looking for an amazing experience, then Del Oro is the place for you! They offer excellent customer service, high RTP games, and the fastest withdrawals I've ever seen! I can't recommend this place enough!
Dear Thiets, Thank you for the fantastic feedback! We’re thrilled to hear that you’ve had an amazing experience with Del Oro Casino. Knowing that our customer service, high RTP games, and speedy withdrawals have made such a positive impression truly motivates us. We’re dedicated to providing a top-notch experience, and it’s rewarding to know we’re hitting the mark. Looking forward to seeing you enjoy even more wins and smooth gameplay! Warm Regards, Del Oro Casino
a casino where I could find games from the oak3 provider that are no longer available in other casinos
you can see the winners live, so you can see the machines that are turning and giving well, it is very practical and useful to try to win
Not a convenient interface, no section, new games anyway apart on pragmatic games no new games , these are always the memes
deloro does not respect its players , this casino asks the players to post positive reviews about them and as a reward they will have free spins or bonuses
it is not the best casino respectful as he says because it does not refund when their payment provider preléve at least three times the deposits
I consider it to be theft, this is a casino that I do not recommend but to avoid
Dear ninon, Thank you for sharing your experience with Del Oro Casino. We regret that your time with us did not meet your expectations, and we take your feedback seriously. We’re glad you appreciated the Oak3 games and found value in the live winners’ updates. We strive to offer features that make gaming informative and enjoyable. However, we understand your concerns about the interface and the availability of new games. Your input about game variety and site usability is invaluable and will help us in our ongoing improvements. Regarding your comments on bonuses and support, please rest assured that we aim to create a fair and transparent experience for all our players. Our support team is dedicated to addressing any issues, including any discrepancies in charges made by payment providers. If any issues remain unresolved, please don’t hesitate to reach out to us directly. Warm Regards, Del Oro Casino
They have most of the major game providers. The deposit and withdrawal options are also quite good. Its great that you can use Apple Pay, Revolut etc very conveniently. So far my experience has been just ok. Payouts are instant which is a plus. For me the only plus this website has to offer so far is that verification is quick and easy.
They don't have the provider bgaming, I do like some of the games they provide. I've deposited a lot and managed to only cash out approx 12% of my deposit. It's like the games are in rest mode!!?? Its been a real struggle for me to win anything on this casino which brings me to the player stats? They don't make sense. They tell you your wins and wagers but don't show your actual loss, and you can't seem to get a full view of what you've actually lost by the way they present the stats, I find this almost deceitful. The opportunity I did get to cash out, I was charged a fee to cashout via skrill. I contacted support for a no deposit bonus and they were only able to offer a minuscule amount after depositing a large sum. So far the cons are outweighing the pros for me here. I will wait a few more weeks to see if the gameplay might actually kick in. Otherwise I think I will close the account down if it doesn't pick up.
Dear dubzydub, Thank you for your honest and detailed review of your experience at Del Oro Casino. We genuinely value your feedback and are committed to addressing any concerns. We're pleased that you found our deposit and withdrawal options, including Apple Pay and Revolut, convenient. Instant payouts and a smooth verification process are aspects we’re proud of, so it’s great to hear they met your expectations. However, we understand your disappointment with your gaming experience, especially regarding the win-loss stats and the lack of the provider bgaming, which we’ll certainly take into consideration. Our team also recognizes the importance of clear, comprehensive player stats, and we're actively working on improving this feature for better transparency. Regarding fees on certain cashouts and no-deposit bonus availability, we’re always exploring ways to offer fair, exciting rewards. Your feedback about fees and bonuses helps us see where adjustments might be beneficial. Please know our support team is here for any questions, and we hope your experience improves over the coming weeks. Warm Regards, Del Oro Casino
I have no idea how anyone could say anything good about Del Oro Casino. First, you encounter an absolutely inconvenient, non-intuitive site. Then, a million pop-up windows appear, including a so-called 'live chat' which, surprise surprise, never responds. The not-so-generous bonuses don't work, and you have to contact support, which will respond by the time my kids have already graduated school. I don't understand why I registered or even played there. Every fiber of my being told me to run away, but apparently, the desire for easy money got the better of me, and it was a lesson for me. Maybe some people have had a good experience with these guys, but not me.
Dear beilierdm98, Thank you for taking the time to share your thoughts. We're genuinely sorry to hear about your experience, and we appreciate your feedback. Your concerns regarding the site’s usability and customer support are important to us. We are always working to improve our services, and we take such feedback seriously. If you’d like to discuss this further or if there's anything we can do to rectify the situation, please reach out to our support team directly. We value all players and hope to provide a better experience for you in the future. Warm Regards, De Loro Casino
Del Oro Casino offers a a lot of bonuses that keep things exciting. Whether it’s deposit matches, free spins, or special promotions, there’s always something to look forward to. Plus, converting the bonuses into real money is really easy, which makes the whole experience even better. And the thing that impressed me the most was the instant pay outs this is insane in less than 40 seconds the money was in my account.
Dear JailBreaker, Thank you for sharing your experience! We’re delighted to hear that our variety of bonuses keeps the excitement alive and that you find it easy to convert them into real money. Instant payouts are indeed a priority for us, and we’re thrilled you received your winnings so quickly. Your satisfaction is what we aim for! Warm Regards, De Loro Casino
I’ve had a fantastic experience at Del Oro thanks to a family member's recommendation. The standout feature for me has been the 24/7 customer support. Whenever I have questions, I can reach out, and they always respond promptly. The game variety is excellent, and the fast payouts make it a reliable choice for my gaming needs.
Dear johnljames, Thank you for your kind words! We’re thrilled to hear that Del Oro Casino has met your expectations, especially with our 24/7 customer support and game variety. It’s great to know that our fast payouts enhance your gaming experience. We’re here for you anytime you need assistance! Warm Regards, De Loro Casino
When life gets a bit too hectic, this is my go-to chill zone. The games are a blast, and there’s always that little chance of snagging a big win that keeps the adrenaline pumping. It’s the perfect mix of kicking back and living on the edge, all rolled into one. Honestly, it’s my happy place in the midst of the daily grind.
Dear rebeccajsmith, Thank you for sharing your wonderful experience! We're delighted to hear that Del Oro Casino has become your go-to chill zone. It's great to know that our games bring you both relaxation and excitement. We’re here to keep that adrenaline pumping and provide you with your happy place anytime you need it! Warm Regards, De Loro Casino
Transactions here are, like, super quick! Before you know it, everything’s sorted. Deposits and withdrawals without any hassle, just the way everyone likes it. Makes playing way more fun without having to stress about cash.
Dear patrickjtaylor, Thank you for your fantastic review! We're thrilled to hear that you find our transactions quick and hassle-free. Making your gaming experience enjoyable and stress-free is our top priority. We appreciate your support and look forward to seeing you back for more fun! Warm Regards, De Loro Casino
I had a minor issue with my account, and the support team went above and beyond to resolve it. They were patient, friendly, and incredibly helpful. It's rare to find a team that truly cares about their players' experience. This casino's support team is the best I've ever encountered, hands down.
Dear SusBCox, Thank you for your kind words! We're delighted to hear that our support team was able to assist you so effectively. Our goal is to provide every player with a caring and supportive experience, and your feedback confirms that we’re on the right track. We truly appreciate your recognition and look forward to serving you again! Warm Regards, De Loro Casino
Del Oro Casino News
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Del Oro Casino is an absolute gem! They have an amazing gaming experience with a huge range of games, super-fast withdrawals, and the friendliest, most helpful customer service you could ask for. If you're looking for a smooth, top-notch experience, this is the place for you!