Del Oro Casino
125% Match Deposit
AskGamblers Quick Overview
Editor’s View
I mostly had a good time at Del Oro Casino. From sign-up to spinning my first slot, it was smooth sailing. The casino offers plenty of ways to reload your account, thousands of games, and solid bonuses, but I wasn’t a fan of how glitchy some pages were, especially those for customer support.
- Very good banking options
- Excellent games selection
- 24/7 live customer support
- Buggy website
- Slow self-exclusion process
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Del Oro Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Del Oro Casino
Del Oro Casino is owned and operated by ANJ OF GOLD LIMITADA, a Costa Rican company. It operates under the license number ALSI-202408054-FI3, issued by the Anjouan Gaming Authority. This is one of the weaker gambling licenses when it comes to possible disputes and international coverage, but it’s very popular among crypto casinos like Del Oro Casino.
The casino boasts a 9.1/10 rating at AskGamblers, with players rating it even higher. Del Oro Casino player reviews praise the large games selection, variety of payment methods and supported currencies, as well as fast crypto withdrawals. The biggest criticisms in Del Oro reviews stem from drastically varying RTP, numerous country restrictions, and a slow KYC process, the last one being the most common complaint.
I created my account very quickly, filling out a basic one-page form. I was immediately able to deposit funds into my account and claim the welcome offer, which, at the time of writing this Del Oro Casino review, was a non-sticky 120% matched deposit bonus with x35 wagering (deposit+bonus). Granted, the bonus requirements have to be met within seven days, so this is a tough one to collect.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 0-24 hours
- Card Payments Not offered
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at Del Oro Casino
This casino accepts a wide variety of currencies, both fiat and crypto, and players can have wallet funds in several currencies at once. But you’ll have to settle on one when claiming a bonus. All deposits are processed instantly and without any extra fees. I liked that the maximum deposit amounts are set high, especially for cryptos.
Withdrawals from this casino are also without fees and with high daily limits, ideal for high rollers. Naturally, you’ll need to complete the KYC process before you can withdraw any money from this casino. Among different Del Oro Casino withdrawal options, crypto wallets and e-wallets are the fastest. The casino processes withdrawals on weekends, too.
Speaking of KYC, to complete the account verification, you’ll need to provide a selfie and a valid ID. Verification may take some time, which is a big downside of this otherwise smooth gambling experience - some players report having to wait more than a week to get approved.
Games at Del Oro Casino
During the time I spent testing this casino for this review, I found over 5,000 games by nearly 50 renowned game providers like Pragmatic Play and RelaxGaming. Most games have free demos you can play for as long as you wish and get familiar with their rules, although a lot of games also have restrictions and can’t be accessed from certain regions.
To find your way around, you can either browse through several collections of these games, use the simple search feature, or use the drop-down toolbar to either filter out or sort the list.
The overall performance of the games was great. I spent some time with Hand of Anubis, Aviator, and 3 Jewel Crowns, trying out their bonus modes and testing whether they remain stable over longer play periods. Luckily, all these games (and a few more!) worked as smoothly as I expected, without any hiccups.
One of the most common players’ complaints in Del Oro reviews, as I mentioned before, is the seemingly low RTP. While the games themselves have this information displayed within their menus, I couldn’t verify the RTP or RNG fairness via the casino.
Del Oro Casino’s Commitment to Responsible Gambling
Like most modern casinos, Del Oro Casino puts a lot of emphasis on providing a safe space for the players. But it’s not just the talk. They allow players to set limits on their deposits, losses, and session times.
All these can be requested via live chat support; you can’t manually set them in your account.
Customers who wish to lock their accounts can initiate the self-exclusion process. It involves emailing the casino at [email protected] and waiting for up to 7 days. Even then, account closure is at the casino’s discretion, which is a very unusual practise.
Customer Support at Del Oro Casino
The support section of this casino caused me a lot of confusion. It’s titled as “support - call now,” but there is no phone number to call. In fact, it initially seemed that the casino has completely removed the live chat support and replaced it with a Discord server with a bunch of players as confused as me.
Turns out, it’s a bug. I’ve managed to get the live chat widget working after refreshing the page a few times. Then, I contacted the support team. They were very helpful and responsive. I was also glad the support isn’t handled by a chatbot; you go straight to the agent after filling out some basic contact information.
Other points of contact with Del Oro Casino’s support are the ticketing system and email. Both options mean you’ll be waiting anywhere from 24 to 72 hours for a reply. Not ideal when you’re looking for a quick resolution of an issue. There is a Telegram account, too, but that’s mostly for keeping up with updates and bonus offers.
Del Oro Casino Bonuses
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Complaints
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Del Oro Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
Dear LuukFOD, Thank you for your fantastic review. We're thrilled to hear that you enjoy playing at Del Oro Casino and appreciate our fast payouts, flexible currency options, and generous bonuses. It’s also great to know that our support team, especially Sarah Martin, has made a positive impression. We appreciate your feedback on bonus cancellations and will take it into account for future improvements. Your support means a lot to us, and we look forward to providing you with more top-tier gaming experiences. Warm Regards, Del Oro Casino
The support staff are the sweetest, fastest, and most helpful i ever saw. Fast payouts and nice bonuses. A good set of game providers. Did I mention the cute and kind support staff? 😃
Not all providers work in my country without vpn. Minor suggestions for improvement: The icon to open chat is on iPhone in the way of search button and in game like Midas touch 2 even hiding current balance.
Dear Nattekrant, Thank you for your kind words. We're delighted to hear that our support team has made such a great impression, and we truly appreciate your feedback on our fast payouts, bonuses, and game selection. We understand the frustration of some providers not being available in your country and will pass your comments on to our team. Your suggestion regarding the chat icon placement on iPhone is also valuable, and we’ll look into improving that for a smoother experience. We appreciate your support and look forward to seeing you back at Del Oro Casino. Warm Regards, Del Oro Casino
For me one of the best casinos. Is one of the fastest whidraw casinos (just in 2sek)
Nice payment method. Lots of games from different providers. Best live support 24/7 very polite. You can ask everything and you get polite answer.
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I like everything about Del Oro. Amazing support staff, top notch games, instant withdrawals, great layout, low latency...the list goes on and on. I've only been playing here a week and it is already my favorite spot to play and I am not usually easy to please, but they have pulled it off in record time. I'm genuinely surprised, I didn't realize that this caliber of a casino even existed online until last week.
That's a tough question.... there really isn't anything that I dislike. However, if I absolutely had to pick something I would say that the bonuses could be more generous. Then again when isn't that true though. It's just the nature of bonuses....they can never be too big or too generous am I right?
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Del Oro Casino offers a truly immersive online gaming experience. The sleek interface and diverse game selection make it easy to lose yourself in a world of excitement and potential winnings.
One of the standout features is the generous bonuses and promotions. These offers provide players with extra opportunities to boost their bankroll and extend their gameplay.
The casino's commitment to fair play and secure transactions is evident. With advanced encryption technology, players can enjoy peace of mind while spinning the reels or placing bets.
While the personal touch of a physical casino is missed, Del Oro Casino compensates with its 24/7 customer support. The friendly and knowledgeable staff are always ready to assist with any queries or concerns.
Overall, Del Oro Casino is a fantastic choice for online gaming enthusiasts. With its user-friendly platform, enticing bonuses, and dedication to player satisfaction, it's a virtual casino that truly shines.
Dear LiamDennis, Thank you for sharing your thoughtful review! We're thrilled to hear that you’re enjoying the immersive gaming experience at Del Oro Casino. It’s great to know the bonuses and promotions have been a highlight for you, and we're glad that you feel confident with our secure transactions and commitment to fair play. We're also happy to hear that our 24/7 customer support team has been able to assist whenever needed. Your feedback truly means a lot, and we’re delighted to have you with us! Warm Regards, Del Oro Casino
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Del Oro Casino News
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Recommended This Month
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I really enjoy playing here. Support is amazing (thanks Sarah Martin).
Good game amount Need a VPN but not a problem. Often bonuses with decent wager + cashback.
Possibility of changing currency. Gives you the change to play cheaper super bonusses!
Super fast pay outs. 4-5 seconds.
In general I really like the no nonsense attitude. Not a lot of BS rules but just playing and having fun!
Almost forgot about the coins you collected what can be used for buying freespins etc.
The only thing I can think of is when you want to cancel your bonus it takes a couple of mins before its cancelled!
But thats such a minor issue not even worth mentioning it.