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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

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Player rating
9.5/10 307 reviews

Top reviews from our players

This is my favorite way to unwind after a long day! One night, I decided to try a few slot games, and before I knew it, I was hooked. The graphics are pretty cool, and every spin feels exciting. What impressed me the most was how smooth the entire experience was and from navigating the site to placing bets. I even hit a decent win and was amazed at how quickly my withdrawal was processed. No delays, no stress!

Dear Colestook, We're thrilled to hear that Del Oro Casino has become your favorite way to unwind! It’s great to know the smooth gameplay and exciting graphics helped make your experience even more enjoyable. Congratulations on your win, and we’re especially happy that your withdrawal was processed quickly! Here’s to many more thrilling moments and smooth experiences! Warm Regards, Del Oro Casino

user avatar

Sweet Bonanza is an absolute blast! It's got vibrant, eye-catching visuals and tons of exciting features, making each spin feel like a mini-adventure. I got some amazing multipliers that kept me hooked for hours. What I love most is how smooth everything runs—no lags, just seamless gameplay.

Dear Camedid, We’re so glad to hear that you’re enjoying Sweet Bonanza at Del Oro Casino! The vibrant visuals and exciting features really do make it a mini-adventure with every spin. It’s fantastic to know that the smooth gameplay and those amazing multipliers kept you hooked for hours! Wishing you many more thrilling spins ahead! Warm Regards, Del Oro Casino

user avatar

I've been having such a great time at Del Oro Casino! The blackjack tables are amazing. The gameplay is smooth and seamless, with no glitches or delays, which makes it really easy to stay in the flow. I also love how quickly they process withdrawals. It's so exciting when you know your winnings are on the way!

Dear Suchat, We're thrilled to hear that you've been enjoying your time at Del Oro Casino! It’s great to know that the smooth blackjack gameplay and fast withdrawals have contributed to a seamless and exciting experience for you. We always aim to keep the momentum going for our players, and we're glad to see it's making a difference for you. Looking forward to many more exciting sessions ahead! Warm Regards, Del Oro Casino

user avatar

I started playing at Del Oro Casino, and soon my family got curious, so we made it a fun weekend activity! While I enjoy the slots with their high RTP, my partner loves trying out different table games. Even my brother joined in for some lighthearted roulette fun! It’s not just about winning, it’s the entertainment and quality time we get to share!! The games are smooth, and the withdrawals are unbelievably fast, which keeps the excitement going. Del Oro’s customer service has also been a big plus, always helpful when we’ve had questions. It’s become a family favorite for good times and friendly competition!

Dear Suliterty, Thank you for sharing such a fantastic story! It’s wonderful to hear that Del Oro Casino has become a fun and bonding experience for you and your family. From slots and table games to the quick withdrawals and reliable customer support, we're delighted that everyone finds something they love. We’re honored to be part of your family’s weekends, and we look forward to keeping the fun and excitement alive for you all! Warm Regards, Del Oro Casino

user avatar

I found Del Oro Casino while searching for a platform with fast payouts, and it was the best decision I could have made! From the moment I signed up, everything exceeded my expectations. The registration was quick, and the variety of games kept me hooked from day one. I've been especially impressed by how fast withdrawals are processed—no waiting around for days! Plus, their customer service has been fantastic, always ready to help 24/7.

Dear Alarly, Thank you so much for sharing your experience with us! We're thrilled to hear that Del Oro Casino has met all your expectations, from quick registration to a wide variety of games. We’re especially glad to know that our fast withdrawals and 24/7 customer support have contributed to your positive experience. We look forward to continuing to provide you with top-notch service and exciting gameplay! Warm Regards, Del Oro Casino

user avatar

Del Oro Casino is an absolute gem! They have an amazing gaming experience with a huge range of games, super-fast withdrawals, and the friendliest, most helpful customer service you could ask for. If you're looking for a smooth, top-notch experience, this is the place for you!

Dear Topas1985, Thank you for the glowing review! We're delighted to hear that Del Oro Casino has become your go-to spot for an exceptional gaming experience. From our extensive game selection to quick withdrawals and friendly support, it’s wonderful to know you’re enjoying everything we work hard to offer. We look forward to providing you with many more smooth, enjoyable moments at Del Oro! Warm Regards, Del Oro Casino

user avatar

If you're looking for an amazing experience, then Del Oro is the place for you! They offer excellent customer service, high RTP games, and the fastest withdrawals I've ever seen! I can't recommend this place enough!

Dear Thiets, Thank you for the fantastic feedback! We’re thrilled to hear that you’ve had an amazing experience with Del Oro Casino. Knowing that our customer service, high RTP games, and speedy withdrawals have made such a positive impression truly motivates us. We’re dedicated to providing a top-notch experience, and it’s rewarding to know we’re hitting the mark. Looking forward to seeing you enjoy even more wins and smooth gameplay! Warm Regards, Del Oro Casino

user avatar

a casino where I could find games from the oak3 provider that are no longer available in other casinos
you can see the winners live, so you can see the machines that are turning and giving well, it is very practical and useful to try to win

Not a convenient interface, no section, new games anyway apart on pragmatic games no new games , these are always the memes
deloro does not respect its players , this casino asks the players to post positive reviews about them and as a reward they will have free spins or bonuses
it is not the best casino respectful as he says because it does not refund when their payment provider preléve at least three times the deposits
I consider it to be theft, this is a casino that I do not recommend but to avoid

Dear ninon, Thank you for sharing your experience with Del Oro Casino. We regret that your time with us did not meet your expectations, and we take your feedback seriously. We’re glad you appreciated the Oak3 games and found value in the live winners’ updates. We strive to offer features that make gaming informative and enjoyable. However, we understand your concerns about the interface and the availability of new games. Your input about game variety and site usability is invaluable and will help us in our ongoing improvements. Regarding your comments on bonuses and support, please rest assured that we aim to create a fair and transparent experience for all our players. Our support team is dedicated to addressing any issues, including any discrepancies in charges made by payment providers. If any issues remain unresolved, please don’t hesitate to reach out to us directly. Warm Regards, Del Oro Casino

user avatar

They have most of the major game providers. The deposit and withdrawal options are also quite good. Its great that you can use Apple Pay, Revolut etc very conveniently. So far my experience has been just ok. Payouts are instant which is a plus. For me the only plus this website has to offer so far is that verification is quick and easy.

They don't have the provider bgaming, I do like some of the games they provide. I've deposited a lot and managed to only cash out approx 12% of my deposit. It's like the games are in rest mode!!?? Its been a real struggle for me to win anything on this casino which brings me to the player stats? They don't make sense. They tell you your wins and wagers but don't show your actual loss, and you can't seem to get a full view of what you've actually lost by the way they present the stats, I find this almost deceitful. The opportunity I did get to cash out, I was charged a fee to cashout via skrill. I contacted support for a no deposit bonus and they were only able to offer a minuscule amount after depositing a large sum. So far the cons are outweighing the pros for me here. I will wait a few more weeks to see if the gameplay might actually kick in. Otherwise I think I will close the account down if it doesn't pick up.

Dear dubzydub, Thank you for your honest and detailed review of your experience at Del Oro Casino. We genuinely value your feedback and are committed to addressing any concerns. We're pleased that you found our deposit and withdrawal options, including Apple Pay and Revolut, convenient. Instant payouts and a smooth verification process are aspects we’re proud of, so it’s great to hear they met your expectations. However, we understand your disappointment with your gaming experience, especially regarding the win-loss stats and the lack of the provider bgaming, which we’ll certainly take into consideration. Our team also recognizes the importance of clear, comprehensive player stats, and we're actively working on improving this feature for better transparency. Regarding fees on certain cashouts and no-deposit bonus availability, we’re always exploring ways to offer fair, exciting rewards. Your feedback about fees and bonuses helps us see where adjustments might be beneficial. Please know our support team is here for any questions, and we hope your experience improves over the coming weeks. Warm Regards, Del Oro Casino

user avatar

I have no idea how anyone could say anything good about Del Oro Casino. First, you encounter an absolutely inconvenient, non-intuitive site. Then, a million pop-up windows appear, including a so-called 'live chat' which, surprise surprise, never responds. The not-so-generous bonuses don't work, and you have to contact support, which will respond by the time my kids have already graduated school. I don't understand why I registered or even played there. Every fiber of my being told me to run away, but apparently, the desire for easy money got the better of me, and it was a lesson for me. Maybe some people have had a good experience with these guys, but not me.

Dear beilierdm98, Thank you for taking the time to share your thoughts. We're genuinely sorry to hear about your experience, and we appreciate your feedback. Your concerns regarding the site’s usability and customer support are important to us. We are always working to improve our services, and we take such feedback seriously. If you’d like to discuss this further or if there's anything we can do to rectify the situation, please reach out to our support team directly. We value all players and hope to provide a better experience for you in the future. Warm Regards, De Loro Casino

user avatar

Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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