Del Oro Casino
125% Match Deposit
AskGamblers Quick Overview
Editor’s View
I mostly had a good time at Del Oro Casino. From sign-up to spinning my first slot, it was smooth sailing. The casino offers plenty of ways to reload your account, thousands of games, and solid bonuses, but I wasn’t a fan of how glitchy some pages were, especially those for customer support.
- Very good banking options
- Excellent games selection
- 24/7 live customer support
- Buggy website
- Slow self-exclusion process
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Del Oro Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Del Oro Casino
Del Oro Casino is owned and operated by ANJ OF GOLD LIMITADA, a Costa Rican company. It operates under the license number ALSI-202408054-FI3, issued by the Anjouan Gaming Authority. This is one of the weaker gambling licenses when it comes to possible disputes and international coverage, but it’s very popular among crypto casinos like Del Oro Casino.
The casino boasts a 9.1/10 rating at AskGamblers, with players rating it even higher. Del Oro Casino player reviews praise the large games selection, variety of payment methods and supported currencies, as well as fast crypto withdrawals. The biggest criticisms in Del Oro reviews stem from drastically varying RTP, numerous country restrictions, and a slow KYC process, the last one being the most common complaint.
I created my account very quickly, filling out a basic one-page form. I was immediately able to deposit funds into my account and claim the welcome offer, which, at the time of writing this Del Oro Casino review, was a non-sticky 120% matched deposit bonus with x35 wagering (deposit+bonus). Granted, the bonus requirements have to be met within seven days, so this is a tough one to collect.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 0-24 hours
- Card Payments Not offered
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at Del Oro Casino
This casino accepts a wide variety of currencies, both fiat and crypto, and players can have wallet funds in several currencies at once. But you’ll have to settle on one when claiming a bonus. All deposits are processed instantly and without any extra fees. I liked that the maximum deposit amounts are set high, especially for cryptos.
Withdrawals from this casino are also without fees and with high daily limits, ideal for high rollers. Naturally, you’ll need to complete the KYC process before you can withdraw any money from this casino. Among different Del Oro Casino withdrawal options, crypto wallets and e-wallets are the fastest. The casino processes withdrawals on weekends, too.
Speaking of KYC, to complete the account verification, you’ll need to provide a selfie and a valid ID. Verification may take some time, which is a big downside of this otherwise smooth gambling experience - some players report having to wait more than a week to get approved.
Games at Del Oro Casino
During the time I spent testing this casino for this review, I found over 5,000 games by nearly 50 renowned game providers like Pragmatic Play and RelaxGaming. Most games have free demos you can play for as long as you wish and get familiar with their rules, although a lot of games also have restrictions and can’t be accessed from certain regions.
To find your way around, you can either browse through several collections of these games, use the simple search feature, or use the drop-down toolbar to either filter out or sort the list.
The overall performance of the games was great. I spent some time with Hand of Anubis, Aviator, and 3 Jewel Crowns, trying out their bonus modes and testing whether they remain stable over longer play periods. Luckily, all these games (and a few more!) worked as smoothly as I expected, without any hiccups.
One of the most common players’ complaints in Del Oro reviews, as I mentioned before, is the seemingly low RTP. While the games themselves have this information displayed within their menus, I couldn’t verify the RTP or RNG fairness via the casino.
Del Oro Casino’s Commitment to Responsible Gambling
Like most modern casinos, Del Oro Casino puts a lot of emphasis on providing a safe space for the players. But it’s not just the talk. They allow players to set limits on their deposits, losses, and session times.
All these can be requested via live chat support; you can’t manually set them in your account.
Customers who wish to lock their accounts can initiate the self-exclusion process. It involves emailing the casino at [email protected] and waiting for up to 7 days. Even then, account closure is at the casino’s discretion, which is a very unusual practise.
Customer Support at Del Oro Casino
The support section of this casino caused me a lot of confusion. It’s titled as “support - call now,” but there is no phone number to call. In fact, it initially seemed that the casino has completely removed the live chat support and replaced it with a Discord server with a bunch of players as confused as me.
Turns out, it’s a bug. I’ve managed to get the live chat widget working after refreshing the page a few times. Then, I contacted the support team. They were very helpful and responsive. I was also glad the support isn’t handled by a chatbot; you go straight to the agent after filling out some basic contact information.
Other points of contact with Del Oro Casino’s support are the ticketing system and email. Both options mean you’ll be waiting anywhere from 24 to 72 hours for a reply. Not ideal when you’re looking for a quick resolution of an issue. There is a Telegram account, too, but that’s mostly for keeping up with updates and bonus offers.
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Complaints
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Del Oro Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
Dear jorgendercht, Thank you for sharing your experience! We're glad to hear you're enjoying our bonuses, including the extra perks available through our support team. Our customer service team takes pride in being responsive and helpful, so it’s great to know they’ve made a positive impression. It's also great to hear that your withdrawals have been smooth and that you’re satisfied with the RTP across our games. We appreciate your honest feedback and look forward to continuing to provide you with a top-notch gaming experience! Warm Regards, Del Oro Casino
Huge fan of it, I love that I can use my favorite method to deposit and withdraw at any time with velocity and security, never had any problems. There are also a lot of other features that I like, but I'd like to leave a comment on their RTP: really incredible, I can make quite a few good wins playing their games. Shout out to the girls on the support team, they have helped me a lot with great analysis. Thanks!
Dear Michaelslotssgame, We’re thrilled to hear you’re such a big fan of Del Oro Casino! Offering fast, secure, and hassle-free transactions is a top priority for us, so it’s great to know you’ve had a smooth experience with deposits and withdrawals. We also appreciate your feedback on our RTP—it’s fantastic that you’ve been landing some great wins! Our support team will be delighted to hear your kind words, and we’ll be sure to pass along your shout-out. Wishing you even more success and big wins ahead! Warm Regards, Del Oro Casino
I'm in my 3rd week playing here and the games are really good, there is a wide variety to select from and play, and almost every game that I played paid me back nicely. Right in the beginning I was told by their support that they give bonuses depending on the day of the week, like Saturday they always have a 60% bonus for a deposit (even more if you are VIP, like me) I already took advantage of some of them and it was great cause it boosts my sessions, usually I like to play all night. Also the support agents are very very friendly and polite, they help me a lot during my first week, I found it to be really important feature, because at the end, I think that's what we deserve. The winnings I could get from there so far is good, they can provide a great RTP with a huge amount of games and not the regular ones you will find at any other places.
They are consolidated as a wonderful casino to play in my opinion that why I keep coming back to enjoy my nights whenever I can
Dear Kaii1, Thank you for your amazing review. It’s great to hear that you’re enjoying our wide variety of games and that they’ve been paying out nicely for you. We take pride in offering exciting bonuses throughout the week, and we’re glad you’ve been making the most of them—especially as a valued VIP player. Our support team is always here to ensure you have the best experience, and we appreciate your kind words about their service. We’re thrilled to be your go-to casino and look forward to many more great nights of gaming with you. Warm Regards, Del Oro Casino
Having an AskGamblers certificate of trust made it way more reliable to me, and I got to understand why they have it. A great service aligned with a nice platform is what makes Deloro one of the best in the business. I tried everything from bonuses to withdrawals and its in deed secure and fast. IIts amazing how smooth and efficient the entire experience has been so far, definitely, my favorite casino to play these days. The only one in which I made gains this month, Big gains!
Dear Bobbm, Thank you for your fantastic review. We’re honored that you see Del Oro Casino as one of the best in the business. Earning the AskGamblers Certificate of Trust is something we take great pride in, and we’re glad it reinforced your confidence in us. It’s great to hear that you’ve had a smooth and secure experience with our platform, from bonuses to withdrawals. And big gains this month—congratulations! Wishing you even more success ahead. Warm Regards, Del Oro Casino
A week ago a couple of my friends that have been playing at this casino told me I should check it and now I'm glad I did. Many games to play, and there are so many bonuses to grab, I've been having a blast, a lot of fun with them. There was a small problem earlier this week when I was gambling till late hours, but their support team helped me in a second, taking care of everything. They truly mean it when they say they are always there for players. To make things even better, I had some big wins while I was playing with a friend of mine (he recommended the casino), and as soon as I requested a withdrawal, the money was in my bank account in no time. It's honestly incredible how fast it is, I don't know how they do it. I found Deloro thanks to a recommendation, and now I’m recommending it to everyone I know who enjoys a good gamble
Dear Collin01, We're thrilled to hear that your friends recommended Del Oro Casino and that you've had such a great experience with us. It’s fantastic to know you’re enjoying our wide selection of games and generous bonuses. Our support team is always ready to assist, and we’re glad they could resolve your issue so quickly. Nothing makes us happier than hearing about your big wins and lightning-fast withdrawals. Thank you for recommending us to others—we truly appreciate it. Wishing you more exciting moments and great wins ahead! Warm Regards, Del Oro Casino
When you lose money, the support team is very kind and answer to all the requests very fast. The payments are also very fast, you receive them instantly 95% of the time.
The moment you win too much money, they don't answer to emails and they kindly explain you that you are not welcome anymore. This is the first time i've had this issue on an online casino it's a shame.
Dear Kosky, We appreciate your feedback and are glad to hear you’ve had a positive experience with our fast withdrawals and responsive support team. At Del Oro Casino, we aim to provide fair gameplay and excellent service to all players. We never limit access based on winnings, but in some cases, additional verification may be required for security and compliance reasons. If you have any concerns, we encourage you to reach out to our support team, and we’ll be happy to assist you further. We value all our players and hope to improve your experience moving forward. Warm Regards, Del Oro Casino
As a newcomer to gambling world, I'm having the best experience at this casino. Started a week ago, got my account verified right away and was able to withdraw some winnings I made on slots without any problems, in fact, I was surprise with the velocity, it didn't take more than 20 seconds. As for the live support, they have a great team, really well trained people available anytime a day, one time I had to ask something at 3 o clock in the morning and I was answered immediately. Top 1 casino for me
Dear obj11, Welcome to the world of online gaming, and we're honored to be your top choice. It’s fantastic to hear that your experience at Del Oro Casino has been smooth from the start, with instant verification, lightning-fast withdrawals, and round-the-clock support. We take great pride in ensuring our players have the best experience possible. We appreciate your kind words and look forward to seeing you at the tables. Wishing you more great wins ahead! Warm Regards, Del Oro Casino
I’ve been playing at this casino for a couple of months now, and I have to say it’s one of the best online experiences I’ve had. The slot selection is fantastic, with a wide range of themes and bonus features that make every session feel fresh. The games are consistently fair, and I’ve never encountered any lag or glitches, which is something I’ve had issues with at other sites. The deposit process is smooth and hassle-free, and I appreciate the variety of payment options available. My biggest win came after just a few days of playing, and I was able to withdraw my winnings the very next day, which I think is a great feature for any casino.
While the website works fine on mobile browsers, I’d love to see a dedicated app that makes navigation even smoother. Additionally, I’d love to see more exclusive bonuses for loyal players.
Dear Lennart85, Thank you for your detailed and thoughtful review. We're thrilled to hear that you've had such a great experience at Del Oro Casino, from our diverse slot selection to our smooth deposits and fast withdrawals. Knowing that our games run flawlessly for you is exactly what we strive for. We appreciate your feedback on a dedicated app and more exclusive bonuses for loyal players. We're always looking to improve, and your suggestions are valuable to us. Stay tuned for exciting updates! Wishing you continued success and big wins. Warm Regards, Del Oro Casino
Awful site, if you win you have to wait up to six working days to get paid..... the first place I've ever played where chat told me when it says 48 hours for verification that means 6 x 8-hour working days.
Dear Unhappypunter123, We’re sorry to hear about your experience. At Del Oro Casino, we prioritize fast and efficient withdrawals, and we understand how important quick processing times are. While verification may sometimes take longer due to security checks, we always strive to complete it as quickly as possible. If you’re still facing delays, please reach out to our 24/7 support team, and we’d be happy to assist you further. We appreciate your feedback and hope to improve your experience moving forward. Warm Regards, Del Oro Casino
Great selection of games and great staff on hand every time..especially Sarah and Julianna..quick withdrawal timeframes and great bonuses given most days of the week.
Nothing to dislike so far have had a great time with loads of choices of games and quick staff at hand always. Waiting for a big win still but im sure it will eventually come
Dear Dangeraghty, Thank you for your wonderful review. We're delighted to hear that you’re enjoying our game selection, fast withdrawals, and daily bonuses. It's also great to know that Sarah and Julianna have provided excellent support—we’ll be sure to pass along your kind words. We hope that big win comes your way soon. Wishing you the best of luck at the tables! Warm Regards, Del Oro Casino
Del Oro Casino News
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Bonuses are good and they also have a loss bonus you can ask for in chat, the girls in customer support are always kind and helpful and respond fast, I've had no issue with withdrawals as the other guys say but maybe it's a case by case situation, the RTP is good although it varies by game but that's pretty standard