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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

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Player rating
9.5/10 307 reviews

Top reviews from our players

When you lose money, the support team is very kind and answer to all the requests very fast. The payments are also very fast, you receive them instantly 95% of the time.

The moment you win too much money, they don't answer to emails and they kindly explain you that you are not welcome anymore. This is the first time i've had this issue on an online casino it's a shame.

Dear Kosky, We appreciate your feedback and are glad to hear you’ve had a positive experience with our fast withdrawals and responsive support team. At Del Oro Casino, we aim to provide fair gameplay and excellent service to all players. We never limit access based on winnings, but in some cases, additional verification may be required for security and compliance reasons. If you have any concerns, we encourage you to reach out to our support team, and we’ll be happy to assist you further. We value all our players and hope to improve your experience moving forward. Warm Regards, Del Oro Casino

user avatar

As a newcomer to gambling world, I'm having the best experience at this casino. Started a week ago, got my account verified right away and was able to withdraw some winnings I made on slots without any problems, in fact, I was surprise with the velocity, it didn't take more than 20 seconds. As for the live support, they have a great team, really well trained people available anytime a day, one time I had to ask something at 3 o clock in the morning and I was answered immediately. Top 1 casino for me

Dear obj11, Welcome to the world of online gaming, and we're honored to be your top choice. It’s fantastic to hear that your experience at Del Oro Casino has been smooth from the start, with instant verification, lightning-fast withdrawals, and round-the-clock support. We take great pride in ensuring our players have the best experience possible. We appreciate your kind words and look forward to seeing you at the tables. Wishing you more great wins ahead! Warm Regards, Del Oro Casino

user avatar

I’ve been playing at this casino for a couple of months now, and I have to say it’s one of the best online experiences I’ve had. The slot selection is fantastic, with a wide range of themes and bonus features that make every session feel fresh. The games are consistently fair, and I’ve never encountered any lag or glitches, which is something I’ve had issues with at other sites. The deposit process is smooth and hassle-free, and I appreciate the variety of payment options available. My biggest win came after just a few days of playing, and I was able to withdraw my winnings the very next day, which I think is a great feature for any casino.

While the website works fine on mobile browsers, I’d love to see a dedicated app that makes navigation even smoother. Additionally, I’d love to see more exclusive bonuses for loyal players.

Dear Lennart85, Thank you for your detailed and thoughtful review. We're thrilled to hear that you've had such a great experience at Del Oro Casino, from our diverse slot selection to our smooth deposits and fast withdrawals. Knowing that our games run flawlessly for you is exactly what we strive for. We appreciate your feedback on a dedicated app and more exclusive bonuses for loyal players. We're always looking to improve, and your suggestions are valuable to us. Stay tuned for exciting updates! Wishing you continued success and big wins. Warm Regards, Del Oro Casino

user avatar

Awful site, if you win you have to wait up to six working days to get paid..... the first place I've ever played where chat told me when it says 48 hours for verification that means 6 x 8-hour working days.

Dear Unhappypunter123, We’re sorry to hear about your experience. At Del Oro Casino, we prioritize fast and efficient withdrawals, and we understand how important quick processing times are. While verification may sometimes take longer due to security checks, we always strive to complete it as quickly as possible. If you’re still facing delays, please reach out to our 24/7 support team, and we’d be happy to assist you further. We appreciate your feedback and hope to improve your experience moving forward. Warm Regards, Del Oro Casino

user avatar

Great selection of games and great staff on hand every time..especially Sarah and Julianna..quick withdrawal timeframes and great bonuses given most days of the week.

Nothing to dislike so far have had a great time with loads of choices of games and quick staff at hand always. Waiting for a big win still but im sure it will eventually come

Dear Dangeraghty, Thank you for your wonderful review. We're delighted to hear that you’re enjoying our game selection, fast withdrawals, and daily bonuses. It's also great to know that Sarah and Julianna have provided excellent support—we’ll be sure to pass along your kind words. We hope that big win comes your way soon. Wishing you the best of luck at the tables! Warm Regards, Del Oro Casino

user avatar

I really enjoy playing here. Support is amazing (thanks Sarah Martin).
Good game amount Need a VPN but not a problem. Often bonuses with decent wager + cashback.
Possibility of changing currency. Gives you the change to play cheaper super bonusses!
Super fast pay outs. 4-5 seconds.
In general I really like the no nonsense attitude. Not a lot of BS rules but just playing and having fun!

Almost forgot about the coins you collected what can be used for buying freespins etc.

The only thing I can think of is when you want to cancel your bonus it takes a couple of mins before its cancelled!
But thats such a minor issue not even worth mentioning it.

Dear LuukFOD, Thank you for your fantastic review. We're thrilled to hear that you enjoy playing at Del Oro Casino and appreciate our fast payouts, flexible currency options, and generous bonuses. It’s also great to know that our support team, especially Sarah Martin, has made a positive impression. We appreciate your feedback on bonus cancellations and will take it into account for future improvements. Your support means a lot to us, and we look forward to providing you with more top-tier gaming experiences. Warm Regards, Del Oro Casino

user avatar

The support staff are the sweetest, fastest, and most helpful i ever saw. Fast payouts and nice bonuses. A good set of game providers. Did I mention the cute and kind support staff? 😃

Not all providers work in my country without vpn. Minor suggestions for improvement: The icon to open chat is on iPhone in the way of search button and in game like Midas touch 2 even hiding current balance.

Dear Nattekrant, Thank you for your kind words. We're delighted to hear that our support team has made such a great impression, and we truly appreciate your feedback on our fast payouts, bonuses, and game selection. We understand the frustration of some providers not being available in your country and will pass your comments on to our team. Your suggestion regarding the chat icon placement on iPhone is also valuable, and we’ll look into improving that for a smoother experience. We appreciate your support and look forward to seeing you back at Del Oro Casino. Warm Regards, Del Oro Casino

user avatar

For me one of the best casinos. Is one of the fastest whidraw casinos (just in 2sek)
Nice payment method. Lots of games from different providers. Best live support 24/7 very polite. You can ask everything and you get polite answer.

Dear qbala7, Thank you for your fantastic review. We're glad to hear that you consider Del Oro Casino one of the best. Instant withdrawals, a wide range of games, and top-notch 24/7 live support are exactly what we strive to deliver. It’s great to know you appreciate our fast payouts and polite customer service. We look forward to seeing you at the tables again soon—wishing you the best of luck. Warm Regards, Del Oro Casino

user avatar

I like everything about Del Oro. Amazing support staff, top notch games, instant withdrawals, great layout, low latency...the list goes on and on. I've only been playing here a week and it is already my favorite spot to play and I am not usually easy to please, but they have pulled it off in record time. I'm genuinely surprised, I didn't realize that this caliber of a casino even existed online until last week.

That's a tough question.... there really isn't anything that I dislike. However, if I absolutely had to pick something I would say that the bonuses could be more generous. Then again when isn't that true though. It's just the nature of bonuses....they can never be too big or too generous am I right?

Dear Keven11, Thank you so much for your glowing review! We're thrilled to hear that Del Oro has quickly become your favorite spot to play. It's great to know that the support staff, game variety, instant withdrawals, and overall experience have exceeded your expectations—especially since we know you're not easy to please! We also appreciate your honest feedback about the bonuses. We strive to offer the best rewards for our players, and we're always looking for ways to improve. We’ll definitely take your thoughts into consideration! Thanks again for your kind words, and we look forward to continuing to impress you! Warm Regards, Del Oro Casino

user avatar

Del Oro Casino offers a truly immersive online gaming experience. The sleek interface and diverse game selection make it easy to lose yourself in a world of excitement and potential winnings.

One of the standout features is the generous bonuses and promotions. These offers provide players with extra opportunities to boost their bankroll and extend their gameplay.

The casino's commitment to fair play and secure transactions is evident. With advanced encryption technology, players can enjoy peace of mind while spinning the reels or placing bets.

While the personal touch of a physical casino is missed, Del Oro Casino compensates with its 24/7 customer support. The friendly and knowledgeable staff are always ready to assist with any queries or concerns.

Overall, Del Oro Casino is a fantastic choice for online gaming enthusiasts. With its user-friendly platform, enticing bonuses, and dedication to player satisfaction, it's a virtual casino that truly shines.

Dear LiamDennis, Thank you for sharing your thoughtful review! We're thrilled to hear that you’re enjoying the immersive gaming experience at Del Oro Casino. It’s great to know the bonuses and promotions have been a highlight for you, and we're glad that you feel confident with our secure transactions and commitment to fair play. We're also happy to hear that our 24/7 customer support team has been able to assist whenever needed. Your feedback truly means a lot, and we’re delighted to have you with us! Warm Regards, Del Oro Casino

user avatar

Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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