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Del Oro Casino

Del Oro Casino

The casino is restricted in your country.

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 311 reviews
9.4/10
311 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 17 days
Avg. Response Time 2 days

Review this casino

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Player rating
9.4/10 311 reviews

Top reviews from our players

This casino is truly amazing and easily one of the best gaming experiences I’ve ever had! One of the things I love most is the incredible variety of bonuses they offer. From welcome deals to daily promotions and special event rewards. What makes it even more special is how personal the experience feels, because if you contact their support team, they’re happy to customize a bonus just for you. That makes you feel appreciated as a player.

Withdrawals are super smooth and incredibly fast! I've never had any delays or problems, and I value this reliability. Plus, the casino offers cashback on losses, which is fantastic! And to top it off, the support team even added raw cash to my account during unlucky streaks. It really shows how much they care about keeping their players happy!

The support team is super professional and efficient, but also genuinely kind and thoughtful. They speak my language, which makes communication easy. No matter the hour, day or night, they’re always cheerful and ready to help.

There’s an incredible variety of games to choose from, including a huge collection of slots, table games, and live casino section.

Sometimes, there can be small glitches with bonuses, like them not being applied correctly or showing up in the account. But honestly, it’s not a big deal because the support team quickly addresses and resolve any issues.

Dear Wartime44, We’re absolutely delighted to hear about your fantastic experience at Del Oro Casino! Providing a personalized and rewarding gaming journey is our goal, and we’re thrilled that our bonuses, fast withdrawals, and dedicated support team have made your time with us so enjoyable. It’s great to know that our team’s responsiveness and extra care during unlucky streaks have left a positive impression. We appreciate your feedback on bonus glitches, and we’ll continue working to ensure a seamless experience for all players. Looking forward to having you with us for many more exciting sessions! Warm Regards, Del Oro Casino

user avatar

Del Oro Casino has been one of the best online casinos I’ve played at, especially when it comes to fast withdrawals and high RTP games. I’ve cashed out multiple times, and every single withdrawal has been processed instantly—no delays, no hassle. It’s rare to find a casino that actually pays out this fast, and that alone keeps me coming back. The game selection is also nice. I’ve noticed that my bankroll lasts longer here compared to other casinos, which makes the gaming experience even better.

Customer support is also top-notch. I had a minor issue with a deposit once, and they resolved it quickly through live chat. The site itself runs smoothly with no lag, and I’ve never had any issues with deposits or gameplay. If you’re looking for a reliable casino with fair games and fast payouts, I highly recommend it. It’s one of the few that actually delivers on what it promises.

Dear Vancouveryouknow, We’re thrilled to hear that you’ve had such a great experience at Del Oro Casino! Fast withdrawals and high RTP games are key priorities for us, and we’re glad to know they’ve made your sessions more enjoyable. It’s also great to hear that our support team was able to assist you quickly when needed. Your recommendation means a lot to us, and we look forward to providing you with many more seamless and rewarding gaming experiences. Warm Regards, Del Oro Casino

user avatar
Inactive user
2/10

Chat girls is good for talking but not for help if somebody need help , free spins is not possible to givet for free and max bonus for free in this casino is only 8 euros

I'm a player from a few months ago. My profit 📈 a month ago was 5K on this casino, but for the past 9 weeks, when I deposit, I lose everything. The max winning from free spins on all slots is only x40 my bet. I asked what was wrong, and they always told me it's just bad luck. But the same slots on another casino give more wins. I think the casino's system sees your profit, and when you have too much, they block you until your profit goes to 0. It’s not possible to play on a casino long-term and have slots pay that low. Remember, when you're a new player on this casino and win something, withdraw and leave very fast. I'm done with this casino because they control my account.

Dear Walleiceland, We appreciate your feedback and understand that losing streaks can be frustrating. However, we want to assure you that all game outcomes at Del Oro Casino are determined by certified RNG technology, ensuring completely random and fair results. Wins and losses can vary over time, and while some sessions may bring big wins, others may not—this is the nature of casino gaming. Regarding bonuses and free spins, our promotions are designed to be fair and rewarding for all players. If you have any concerns about your account or gameplay, our support team is always available to assist. We wish you the best in your future gaming experiences. Warm Regards, Del Oro Casino

user avatar
Inactive user
1/10

After people do what they want with their money, but I will not recommend you. Registered since June 2024, I can draw the following conclusions: you are not a reliable casino! You do not respect anything! You buy your reviews to give you a good image. Not to mention your customer service, which pushes consumption by indicating a very high RTP on machines (not to mention sweet words like my darling, my love, my baby). The countries that are not authorized on your site advise you to come back and register with a VPN! Several disconnections in full bonus, technical service does not want to do anything, and no compensation!

Dear Damien7780, We’re sorry to hear that your experience hasn’t met your expectations. At Del Oro Casino, we are committed to fairness, transparency, and providing a high-quality gaming experience for all our players. Our RTP values are determined by the game providers themselves, and our support team is always available to assist with any concerns professionally. Regarding technical issues, we understand how frustrating interruptions can be, and we always encourage players to reach out so we can investigate and provide assistance where possible. If you have any outstanding concerns, we’d be happy to review them further. We appreciate your feedback and wish you the best. Warm Regards, Del Oro Casino

user avatar

If you’re looking for a casino that combines an excellent gaming experience with top-tier customer care, Deloro Casino is the place to be. My time with this platform has been nothing short of outstanding, and a huge part of that is thanks to their exceptional support team and their VIP manager, Daniel.

Outstanding Support Team

One of the standout features of Deloro Casino is its support team. They are always ready to help with any issue, big or small, and they do so with a smile—figuratively speaking, of course! The team is not only efficient and professional but also genuinely caring. Their attention to detail and willingness to go above and beyond makes you feel valued and supported every step of the way.

VIP Treatment with Daniel

Daniel, the VIP manager, truly sets the bar for what personalized care should look like. His attentiveness and ability to make every player feel like a priority are unmatched. Whether it's a quick question or a more significant issue, Daniel handles everything with professionalism and a touch of warmth that makes you feel like part of an exclusive club. He adds a personal touch to the experience that many other casinos lack.

Bonuses and Cashback
Deloro Casino doesn’t just stop at excellent service; their gaming incentives are top-notch. They have a great system in place where you get bonuses when you lose—a little silver lining on those tough days. And let’s not forget about their generous cashback program on Thursdays! It’s a great way to recover some of your losses and jump back into the game with renewed energy.

A Great Atmosphere

The team members, especially the wonderful girls who provide personalized service, really take care of you. Their dedication to ensuring you have a great experience, whether it's by explaining promotions or assisting with your needs, makes you feel pampered and appreciated.

Conclusion

In the world of online gaming, bad days happen—it’s all part of the experience. But at Deloro Casino, even on those rough days, you feel taken care of. The support team, Daniel’s incredible VIP service, and the generous cashback and bonuses create an environment where you can bounce back and enjoy the thrill of the game.

If you’re looking for a casino that treats you like royalty and keeps the fun alive, Deloro Casino is the one to choose. Highly recommended!

There is nothing to dislike.

The team, especially the wonderful ladies who assist players, ensures you feel welcome and cared for. Whether it’s answering questions or explaining promotions, they’re always warm and helpful, creating a positive and inviting atmosphere.

Dear KennyCZ, We’re beyond grateful for your kind words and detailed review! It’s fantastic to hear that our support team and VIP manager Daniel have made such a positive impact on your experience. We pride ourselves on providing top-tier service, ensuring every player feels valued and taken care of. It’s also great to know you appreciate our bonus system and Thursday cashback—our goal is always to keep the excitement going, even after a tough session. Our team, including the wonderful ladies assisting players, is always here to ensure your experience remains smooth, rewarding, and enjoyable. Thanks for being a part of Del Oro Casino—we’re looking forward to many more great moments with you! Warm Regards, Del Oro Casino

user avatar

The variety of blackjack games here is unmatched! From classic versions to exciting modern twists, there’s something for everyone. The live dealers are highly skilled, and the streaming quality is perfect. It’s truly a premium experience for casino lovers.

I wish there were more tailored promotions for blackjack players. A few extra bonuses for regulars like me would elevate the platform even more maybe i will

Dear SlotManiac90, We’re thrilled to hear you’re enjoying our blackjack selection! Providing a top-tier live casino experience with skilled dealers and smooth streaming is something we take great pride in. We appreciate your feedback on promotions for blackjack players. We’re always looking for ways to enhance our offerings, and we’ll certainly take your suggestion into account. Stay tuned—there may be something exciting in the future for dedicated players like you! Warm Regards, Del Oro Casino

user avatar

Joined recently and they have both a 150% dep match and a 75% deposit match, I actually didn't activate the 75% by mistake and the agent activated it for me after I had used my balance, I found that super nice

Dear blerimevrim, Thank you for sharing your experience! We’re delighted to hear that you’ve enjoyed our generous deposit match bonuses. It’s great to know that our support team could assist you in activating the 75% bonus even after using your balance—going the extra mile for our players is what we’re all about. We’re glad you’ve had a positive start with us, and we look forward to offering you more great bonuses and exciting gameplay. Warm Regards, Del Oro Casino

user avatar

Nice ladies helping you, nice bonuses, nice RTP, no issue so far with withdrawals and they emailed you exclusive offers and had me join the VIP club with better bonuses.

Dear damienreutch, We’re thrilled to hear you’re enjoying your experience at Del Oro Casino! Our support team always aims to provide top-tier service, and we’re glad you appreciate their help. It’s great that you’ve been making the most of our bonuses and RTP, and we’re especially happy to welcome you to the VIP club—bigger perks and even better rewards await! Wishing you continued success and great wins ahead! Warm Regards, Del Oro Casino

user avatar

The support is super nice, and they give you nice bonuses if you ask nicely, Sophie is wonderful and you can strike a nice convo with her, the withdrawals have been fast with no issues.

Dear emiledounes85, We’re delighted to hear that you’ve had such a great experience with our support team! Sophie and the rest of our team always strive to provide the best service, and it’s wonderful to know you appreciate their efforts. It’s also great to hear that your withdrawals have been smooth and fast. We truly appreciate your feedback and look forward to continuing to provide you with top-tier service and exciting gameplay. Warm Regards, Del Oro Casino

user avatar

Bonuses are good and they also have a loss bonus you can ask for in chat, the girls in customer support are always kind and helpful and respond fast, I've had no issue with withdrawals as the other guys say but maybe it's a case by case situation, the RTP is good although it varies by game but that's pretty standard

Dear jorgendercht, Thank you for sharing your experience! We're glad to hear you're enjoying our bonuses, including the extra perks available through our support team. Our customer service team takes pride in being responsive and helpful, so it’s great to know they’ve made a positive impression. It's also great to hear that your withdrawals have been smooth and that you’re satisfied with the RTP across our games. We appreciate your honest feedback and look forward to continuing to provide you with a top-notch gaming experience! Warm Regards, Del Oro Casino

user avatar

Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

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We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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