Del Oro Casino
125% Match Deposit
AskGamblers Quick Overview
Editor’s View
I mostly had a good time at Del Oro Casino. From sign-up to spinning my first slot, it was smooth sailing. The casino offers plenty of ways to reload your account, thousands of games, and solid bonuses, but I wasn’t a fan of how glitchy some pages were, especially those for customer support.
- Very good banking options
- Excellent games selection
- 24/7 live customer support
- Buggy website
- Slow self-exclusion process
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Del Oro Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Del Oro Casino
Del Oro Casino is owned and operated by ANJ OF GOLD LIMITADA, a Costa Rican company. It operates under the license number ALSI-202408054-FI3, issued by the Anjouan Gaming Authority. This is one of the weaker gambling licenses when it comes to possible disputes and international coverage, but it’s very popular among crypto casinos like Del Oro Casino.
The casino boasts a 9.1/10 rating at AskGamblers, with players rating it even higher. Del Oro Casino player reviews praise the large games selection, variety of payment methods and supported currencies, as well as fast crypto withdrawals. The biggest criticisms in Del Oro reviews stem from drastically varying RTP, numerous country restrictions, and a slow KYC process, the last one being the most common complaint.
I created my account very quickly, filling out a basic one-page form. I was immediately able to deposit funds into my account and claim the welcome offer, which, at the time of writing this Del Oro Casino review, was a non-sticky 120% matched deposit bonus with x35 wagering (deposit+bonus). Granted, the bonus requirements have to be met within seven days, so this is a tough one to collect.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 0-24 hours
- Card Payments Not offered
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at Del Oro Casino
This casino accepts a wide variety of currencies, both fiat and crypto, and players can have wallet funds in several currencies at once. But you’ll have to settle on one when claiming a bonus. All deposits are processed instantly and without any extra fees. I liked that the maximum deposit amounts are set high, especially for cryptos.
Withdrawals from this casino are also without fees and with high daily limits, ideal for high rollers. Naturally, you’ll need to complete the KYC process before you can withdraw any money from this casino. Among different Del Oro Casino withdrawal options, crypto wallets and e-wallets are the fastest. The casino processes withdrawals on weekends, too.
Speaking of KYC, to complete the account verification, you’ll need to provide a selfie and a valid ID. Verification may take some time, which is a big downside of this otherwise smooth gambling experience - some players report having to wait more than a week to get approved.
Games at Del Oro Casino
During the time I spent testing this casino for this review, I found over 5,000 games by nearly 50 renowned game providers like Pragmatic Play and RelaxGaming. Most games have free demos you can play for as long as you wish and get familiar with their rules, although a lot of games also have restrictions and can’t be accessed from certain regions.
To find your way around, you can either browse through several collections of these games, use the simple search feature, or use the drop-down toolbar to either filter out or sort the list.
The overall performance of the games was great. I spent some time with Hand of Anubis, Aviator, and 3 Jewel Crowns, trying out their bonus modes and testing whether they remain stable over longer play periods. Luckily, all these games (and a few more!) worked as smoothly as I expected, without any hiccups.
One of the most common players’ complaints in Del Oro reviews, as I mentioned before, is the seemingly low RTP. While the games themselves have this information displayed within their menus, I couldn’t verify the RTP or RNG fairness via the casino.
Del Oro Casino’s Commitment to Responsible Gambling
Like most modern casinos, Del Oro Casino puts a lot of emphasis on providing a safe space for the players. But it’s not just the talk. They allow players to set limits on their deposits, losses, and session times.
All these can be requested via live chat support; you can’t manually set them in your account.
Customers who wish to lock their accounts can initiate the self-exclusion process. It involves emailing the casino at [email protected] and waiting for up to 7 days. Even then, account closure is at the casino’s discretion, which is a very unusual practise.
Customer Support at Del Oro Casino
The support section of this casino caused me a lot of confusion. It’s titled as “support - call now,” but there is no phone number to call. In fact, it initially seemed that the casino has completely removed the live chat support and replaced it with a Discord server with a bunch of players as confused as me.
Turns out, it’s a bug. I’ve managed to get the live chat widget working after refreshing the page a few times. Then, I contacted the support team. They were very helpful and responsive. I was also glad the support isn’t handled by a chatbot; you go straight to the agent after filling out some basic contact information.
Other points of contact with Del Oro Casino’s support are the ticketing system and email. Both options mean you’ll be waiting anywhere from 24 to 72 hours for a reply. Not ideal when you’re looking for a quick resolution of an issue. There is a Telegram account, too, but that’s mostly for keeping up with updates and bonus offers.
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Complaints
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Del Oro Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
Very good casino. Customer service is friendly and knowledgeable. Casino general appearance is clear. Games and providers are sufficient. I Recommend casino my friend.
The casino has a well-structured responsible gaming section, offering tools like deposit limits, reality checks, and self-exclusion options. It’s good to see them promoting responsible gambling.
The process for setting deposit limits or self-exclusion isn’t instant and requires manual approval, which can take longer than expected. Also, some reality check notifications are too frequent, interrupting gameplay.
I've had a really great time here! The high RTP games, instant withdrawals, and 24/7 support make it such a fantastic choice. Deposits are super quick, and I’ve never had any trouble cashing out my winnings. The only thing I’d love to see improved is the bonus system. The daily rewards and cashback are great, but some of the wagering requirements on bonuses feel a bit high. That said, it’s a reliable and fun casino that I keep coming back to.
Dear Malenetia, We’re delighted to hear that you’ve been enjoying your experience at Del Oro Casino! Instant withdrawals, high RTP games, and 24/7 support are all key aspects we prioritize, so it’s great to know they’ve made a difference for you. We appreciate your feedback on the bonus system. While we aim to keep our promotions competitive, we’ll definitely take your thoughts into account as we continue to refine our offers. Your satisfaction is important to us, and we love having you as a valued player. Thanks for sharing your experience, and we look forward to seeing you at the tables! Warm Regards, Del Oro Casino
This is good casino overall ! I'm specially impressed by the goods payouts, the high RTP on so many games specially on Pragmatic and PG, and the super quick withdrawals. I also love the daily bonuses and weekly cashback they offer. My experience and winnings here have been even better than with any other online casino I played before until now.
Sometimes it happens a glitch with the bonus that doesn't show the active bonus but I just need to refresh the page and it's solved, it's not a big deal but it happens sometimes.
Dear Zavalito, We’re thrilled to hear that you’re enjoying your time at Del Oro Casino! It’s great to know that our high RTP games, especially from Pragmatic and PG, along with our fast withdrawals and rewarding bonuses, have made your experience even better than other casinos you’ve played at. We appreciate you pointing out the minor bonus display glitch. A quick refresh does the trick, but we’ll definitely look into improving that for an even smoother experience. Thanks for sharing your feedback, and we hope you keep enjoying your sessions with us! Warm Regards, Del Oro Casino
The platform is easy to use, and the games run smoothly with no lag. I love the daily rewards and the high RTP slots. Plus, whenever I need assistance, the 24/7 support is there to help instantly. Fast withdrawals and great service make this my favorite casino.
Missing some provider I like to play. Sometimes It doesn't save my credit card information, but support always helps me when I need to add a new. It can be a little bit annoying.
Dear MironSki, We’re delighted to hear that you’re enjoying our platform, smooth gameplay, daily rewards, and high RTP slots! It’s great to know our 24/7 support team has been helpful whenever you need assistance. Fast withdrawals and excellent service are top priorities for us, and we’re glad you appreciate them. We understand how convenient it would be to have all your preferred providers available, and we’re always working to expand our game selection. As for the card-saving issue, we appreciate your patience, and we’ll make sure to look into improving that experience. Thanks for being a valued player at Del Oro Casino—we truly appreciate your feedback! Warm Regards, Del Oro Casino
I’ve been playing here for months! The daily bonuses and weekly cashback are absolutely fantastic. The high RTP games really give you a great chance to win, and the 24/7 support team is super helpful whenever you need them. Plus, the fast withdrawals are incredible.
Dear JoshuaPro, Thank you for your wonderful feedback! We're thrilled to hear that you've been enjoying our daily bonuses, weekly cashback, and high RTP games. Providing a fair and exciting gaming experience is our top priority, and it's great to know you're having a fantastic time. Our 24/7 support team is always here to assist, and we’re glad you’ve found them helpful. And of course, we take pride in offering fast withdrawals so you can enjoy your winnings without delay. Wishing you continued success and fun at Del Oro Casino! Warm Regards, Del Oro Casino
There are some good providers, but unfortunately, the RTP is reduced to a minimum.
The site itself is quite elegant and easy to use.
Withdrawals are fairly fast but not instantaneous, as indicated on the site.
After playing for one month on Del Oro, I can conclude that the RTP is really very low! I watched my deposits disappear at an incredible speed. Bonuses are not possible. The customer service is quite strange; I would even say too familiar. Therefore, I would not recommend this casino.
Dear Simon75, We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. Our games are provided by top-tier developers and operate with completely random outcomes, ensuring fairness for all players. While RTP can fluctuate in the short term, all games adhere to industry standards. We're glad you found our platform elegant and easy to use, and we strive to process withdrawals as quickly as possible, with most being instant. Our support team is dedicated to providing a friendly and helpful service, but we understand that preferences vary, and we take your input seriously. If you'd like us to review any specific concerns regarding your experience, feel free to reach out. We're always here to help. Warm Regards, Del Oro Casino
I’ve been playing at this casino for a while now, and one thing that stands out is how they make you feel like a VIP. Recieving a telegram message from the VIP manager is always exciting, and the bonuses are tailored to suit your playing style, with lower wager or raw cash.
Another thing I appreciate is the variety of games, including roulette and baccarat. Whether you’re a fan of classic roulette or enjoy the elegance of baccarat, there’s something for everyone. The support team is also fantastic, super kind, and ready to help with anything you need, being a question or issue.
Lastly, I have to mention the high RTP rates. It’s reassuring to know that the games are fair and give you a solid chance to win. They also offer a cashback feature, which softens the blow of a hard losing streak, making you feel cared for. All in all, this casino has been a joy to play at, cheers!
Dear Wereft, We’re so happy to hear that you feel like a VIP at Del Oro Casino! Our goal is to make every player feel valued, and it’s great to know that the personalized bonuses and VIP manager’s attention have made an impact. We’re also thrilled that you’re enjoying the variety of games, from roulette to baccarat, and that our support team has been there for you whenever needed. Fair play is a priority for us, and we’re glad you’ve noticed the high RTP rates and our cashback feature—it’s all about making your experience as enjoyable as possible. Thanks for your kind words, and here’s to many more exciting moments at Del Oro Casino! Warm Regards, Del Oro Casino
I just had to share my experience with Deloro because it’s been such a fun and smooth ride. First of all, the support team is incredible. I also love how they speak my language! Plus, the withdrawals are lightning-fast. It’s such a relief to know I can access my winnings without any stress.
Another thing I liked is the variety of blackjack games. They have so many options, from classic versions to modern twists, so it never gets boring. The live dealers are amazing too! They’re so professional, and the streaming quality is flawless. It really feels like you’re right there at the table, which makes the whole experience really immersive.
They’re super generous, and the support team even helped me activate one I accidentally missed. I found that really thoughtful.
Lastly, I have to mention the VIP club. I was invited to join, and the perks are fantastic. The bonuses are even better, and they send exclusive offers straight to my email. It’s such a nice way to feel appreciated as a player. If you’re looking for a reliable and fun gaming experience, this is your place!
Dear Lishat98, We’re thrilled to hear about your amazing experience at Del Oro Casino! It’s fantastic to know that our support team has made things smooth for you, and we’re glad you appreciate having assistance in your own language—it’s all about making sure every player feels at home. Your love for blackjack is great to hear! We put a lot of effort into offering a diverse selection, and we’re happy that our live dealers and flawless streaming have made your experience so immersive. Plus, it’s awesome that you’re enjoying the perks of our VIP club—our goal is to ensure our most dedicated players feel truly valued. Thanks for being a part of Del Oro Casino! Looking forward to many more exciting sessions with you. Warm Regards, Del Oro Casino
Recommended This Month
The casino offers a wide variety of games. From lots of different providers. The user interface is really easy and the site also offers lots of bonus options. I really enjoy the casino!
No a real dislike, but more bonus free spins would be amazing! But part from that the experience is really good overall. Perhaps inform players when new slots are ready to play, via mail.