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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

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Player rating
9.5/10 307 reviews

Top reviews from our players

The platform is easy to use, and the games run smoothly with no lag. I love the daily rewards and the high RTP slots. Plus, whenever I need assistance, the 24/7 support is there to help instantly. Fast withdrawals and great service make this my favorite casino.

Missing some provider I like to play. Sometimes It doesn't save my credit card information, but support always helps me when I need to add a new. It can be a little bit annoying.

Dear MironSki, We’re delighted to hear that you’re enjoying our platform, smooth gameplay, daily rewards, and high RTP slots! It’s great to know our 24/7 support team has been helpful whenever you need assistance. Fast withdrawals and excellent service are top priorities for us, and we’re glad you appreciate them. We understand how convenient it would be to have all your preferred providers available, and we’re always working to expand our game selection. As for the card-saving issue, we appreciate your patience, and we’ll make sure to look into improving that experience. Thanks for being a valued player at Del Oro Casino—we truly appreciate your feedback! Warm Regards, Del Oro Casino

user avatar

I’ve been playing here for months! The daily bonuses and weekly cashback are absolutely fantastic. The high RTP games really give you a great chance to win, and the 24/7 support team is super helpful whenever you need them. Plus, the fast withdrawals are incredible.

Dear JoshuaPro, Thank you for your wonderful feedback! We're thrilled to hear that you've been enjoying our daily bonuses, weekly cashback, and high RTP games. Providing a fair and exciting gaming experience is our top priority, and it's great to know you're having a fantastic time. Our 24/7 support team is always here to assist, and we’re glad you’ve found them helpful. And of course, we take pride in offering fast withdrawals so you can enjoy your winnings without delay. Wishing you continued success and fun at Del Oro Casino! Warm Regards, Del Oro Casino

user avatar

There are some good providers, but unfortunately, the RTP is reduced to a minimum.
The site itself is quite elegant and easy to use.
Withdrawals are fairly fast but not instantaneous, as indicated on the site.

After playing for one month on Del Oro, I can conclude that the RTP is really very low! I watched my deposits disappear at an incredible speed. Bonuses are not possible. The customer service is quite strange; I would even say too familiar. Therefore, I would not recommend this casino.

Dear Simon75, We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. Our games are provided by top-tier developers and operate with completely random outcomes, ensuring fairness for all players. While RTP can fluctuate in the short term, all games adhere to industry standards. We're glad you found our platform elegant and easy to use, and we strive to process withdrawals as quickly as possible, with most being instant. Our support team is dedicated to providing a friendly and helpful service, but we understand that preferences vary, and we take your input seriously. If you'd like us to review any specific concerns regarding your experience, feel free to reach out. We're always here to help. Warm Regards, Del Oro Casino

user avatar

I’ve been playing at this casino for a while now, and one thing that stands out is how they make you feel like a VIP. Recieving a telegram message from the VIP manager is always exciting, and the bonuses are tailored to suit your playing style, with lower wager or raw cash.

Another thing I appreciate is the variety of games, including roulette and baccarat. Whether you’re a fan of classic roulette or enjoy the elegance of baccarat, there’s something for everyone. The support team is also fantastic, super kind, and ready to help with anything you need, being a question or issue.

Lastly, I have to mention the high RTP rates. It’s reassuring to know that the games are fair and give you a solid chance to win. They also offer a cashback feature, which softens the blow of a hard losing streak, making you feel cared for. All in all, this casino has been a joy to play at, cheers!

Dear Wereft, We’re so happy to hear that you feel like a VIP at Del Oro Casino! Our goal is to make every player feel valued, and it’s great to know that the personalized bonuses and VIP manager’s attention have made an impact. We’re also thrilled that you’re enjoying the variety of games, from roulette to baccarat, and that our support team has been there for you whenever needed. Fair play is a priority for us, and we’re glad you’ve noticed the high RTP rates and our cashback feature—it’s all about making your experience as enjoyable as possible. Thanks for your kind words, and here’s to many more exciting moments at Del Oro Casino! Warm Regards, Del Oro Casino

user avatar

I just had to share my experience with Deloro because it’s been such a fun and smooth ride. First of all, the support team is incredible. I also love how they speak my language! Plus, the withdrawals are lightning-fast. It’s such a relief to know I can access my winnings without any stress.

Another thing I liked is the variety of blackjack games. They have so many options, from classic versions to modern twists, so it never gets boring. The live dealers are amazing too! They’re so professional, and the streaming quality is flawless. It really feels like you’re right there at the table, which makes the whole experience really immersive.

They’re super generous, and the support team even helped me activate one I accidentally missed. I found that really thoughtful.

Lastly, I have to mention the VIP club. I was invited to join, and the perks are fantastic. The bonuses are even better, and they send exclusive offers straight to my email. It’s such a nice way to feel appreciated as a player. If you’re looking for a reliable and fun gaming experience, this is your place!

Dear Lishat98, We’re thrilled to hear about your amazing experience at Del Oro Casino! It’s fantastic to know that our support team has made things smooth for you, and we’re glad you appreciate having assistance in your own language—it’s all about making sure every player feels at home. Your love for blackjack is great to hear! We put a lot of effort into offering a diverse selection, and we’re happy that our live dealers and flawless streaming have made your experience so immersive. Plus, it’s awesome that you’re enjoying the perks of our VIP club—our goal is to ensure our most dedicated players feel truly valued. Thanks for being a part of Del Oro Casino! Looking forward to many more exciting sessions with you. Warm Regards, Del Oro Casino

user avatar

Del Oro has been such a lovely experience, and I must say, the support team is absolutely wonderful, kind and efficient. It is such a comfort to speak with someone who makes everything feel so personal. They really go out of their way to make you feel valued. I cannot praise them enough for their warmth. It reminds me of the good old days when customer service was about making people feel at home.

Another thing that has truly impressed me is how quick and smooth the withdrawals are. I have never had to wait long, and everything is processed without trouble. It is such a relief not to have to worry about delays or complications. You know, at my age, I don’t have the patience for unnecessary troubles.

All in all, this casino has been such a joy to play at. I would highly recommend it to anyone looking for a reliable and enjoyable gaming experience. You should give it a try.

Dear Frow1985, Thank you for sharing your wonderful experience with us! It truly means a lot to hear that our support team has made you feel so valued and at home. We take great pride in offering a personal touch, and knowing it reminds you of the good old days of customer service is the highest compliment we could receive. We’re also glad to hear that our fast and hassle-free withdrawals have added to your enjoyment. We strive to make every part of the gaming experience as smooth as possible. Looking forward to having you with us for many more great moments at Del Oro Casino! Warm Regards, Del Oro Casino

user avatar

This casino is truly amazing and easily one of the best gaming experiences I’ve ever had! One of the things I love most is the incredible variety of bonuses they offer. From welcome deals to daily promotions and special event rewards. What makes it even more special is how personal the experience feels, because if you contact their support team, they’re happy to customize a bonus just for you. That makes you feel appreciated as a player.

Withdrawals are super smooth and incredibly fast! I've never had any delays or problems, and I value this reliability. Plus, the casino offers cashback on losses, which is fantastic! And to top it off, the support team even added raw cash to my account during unlucky streaks. It really shows how much they care about keeping their players happy!

The support team is super professional and efficient, but also genuinely kind and thoughtful. They speak my language, which makes communication easy. No matter the hour, day or night, they’re always cheerful and ready to help.

There’s an incredible variety of games to choose from, including a huge collection of slots, table games, and live casino section.

Sometimes, there can be small glitches with bonuses, like them not being applied correctly or showing up in the account. But honestly, it’s not a big deal because the support team quickly addresses and resolve any issues.

Dear Wartime44, We’re absolutely delighted to hear about your fantastic experience at Del Oro Casino! Providing a personalized and rewarding gaming journey is our goal, and we’re thrilled that our bonuses, fast withdrawals, and dedicated support team have made your time with us so enjoyable. It’s great to know that our team’s responsiveness and extra care during unlucky streaks have left a positive impression. We appreciate your feedback on bonus glitches, and we’ll continue working to ensure a seamless experience for all players. Looking forward to having you with us for many more exciting sessions! Warm Regards, Del Oro Casino

user avatar

Del Oro Casino has been one of the best online casinos I’ve played at, especially when it comes to fast withdrawals and high RTP games. I’ve cashed out multiple times, and every single withdrawal has been processed instantly—no delays, no hassle. It’s rare to find a casino that actually pays out this fast, and that alone keeps me coming back. The game selection is also nice. I’ve noticed that my bankroll lasts longer here compared to other casinos, which makes the gaming experience even better.

Customer support is also top-notch. I had a minor issue with a deposit once, and they resolved it quickly through live chat. The site itself runs smoothly with no lag, and I’ve never had any issues with deposits or gameplay. If you’re looking for a reliable casino with fair games and fast payouts, I highly recommend it. It’s one of the few that actually delivers on what it promises.

Dear Vancouveryouknow, We’re thrilled to hear that you’ve had such a great experience at Del Oro Casino! Fast withdrawals and high RTP games are key priorities for us, and we’re glad to know they’ve made your sessions more enjoyable. It’s also great to hear that our support team was able to assist you quickly when needed. Your recommendation means a lot to us, and we look forward to providing you with many more seamless and rewarding gaming experiences. Warm Regards, Del Oro Casino

user avatar
Inactive user
2/10

Chat girls is good for talking but not for help if somebody need help , free spins is not possible to givet for free and max bonus for free in this casino is only 8 euros

I'm a player from a few months ago. My profit 📈 a month ago was 5K on this casino, but for the past 9 weeks, when I deposit, I lose everything. The max winning from free spins on all slots is only x40 my bet. I asked what was wrong, and they always told me it's just bad luck. But the same slots on another casino give more wins. I think the casino's system sees your profit, and when you have too much, they block you until your profit goes to 0. It’s not possible to play on a casino long-term and have slots pay that low. Remember, when you're a new player on this casino and win something, withdraw and leave very fast. I'm done with this casino because they control my account.

Dear Walleiceland, We appreciate your feedback and understand that losing streaks can be frustrating. However, we want to assure you that all game outcomes at Del Oro Casino are determined by certified RNG technology, ensuring completely random and fair results. Wins and losses can vary over time, and while some sessions may bring big wins, others may not—this is the nature of casino gaming. Regarding bonuses and free spins, our promotions are designed to be fair and rewarding for all players. If you have any concerns about your account or gameplay, our support team is always available to assist. We wish you the best in your future gaming experiences. Warm Regards, Del Oro Casino

user avatar
Inactive user
1/10

After people do what they want with their money, but I will not recommend you. Registered since June 2024, I can draw the following conclusions: you are not a reliable casino! You do not respect anything! You buy your reviews to give you a good image. Not to mention your customer service, which pushes consumption by indicating a very high RTP on machines (not to mention sweet words like my darling, my love, my baby). The countries that are not authorized on your site advise you to come back and register with a VPN! Several disconnections in full bonus, technical service does not want to do anything, and no compensation!

Dear Damien7780, We’re sorry to hear that your experience hasn’t met your expectations. At Del Oro Casino, we are committed to fairness, transparency, and providing a high-quality gaming experience for all our players. Our RTP values are determined by the game providers themselves, and our support team is always available to assist with any concerns professionally. Regarding technical issues, we understand how frustrating interruptions can be, and we always encourage players to reach out so we can investigate and provide assistance where possible. If you have any outstanding concerns, we’d be happy to review them further. We appreciate your feedback and wish you the best. Warm Regards, Del Oro Casino

user avatar

Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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