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Del Oro Casino

Our Rating CasinoRank
9.1/10
CasinoRank
Player Rating 307 reviews
9.5/10
307 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints

AskGamblers Quick Overview

Editor’s View

Del Oro Casino is a styling-looking casino home to a selection of games from top providers. Some of the games are crypto-friendly, and the casino supports secure transactions. Live chat is 24/7 should you need it, and the casino is available on any device. 

What we like
  • 24/7 live chat
  • Secure payment options
  • Quick withdrawals
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Del Oro Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://delorocasino.com/
Established
2023
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Spanish, French, Portuguese, Hebrew, Arabic, Russian, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Swedish, Danish, Finnish
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino, Sports

General Information about Del Oro Casino

Del Oro Casino is an online casino home to thousands of games from top providers. It’s also a sports betting site, but we won’t be discussing sports in our casino review. You can visit our sporting section on the forum at any time. 

The casino supports a list of languages, which we have listed above. You can select your preferred language at any time. The casino also supports all the latest devices, including smartphones and tablets, if you prefer mobile casinos

Below, you’ll find our detailed casino review, but you can also use this page to check the casino rating and complaints history and write your own review! 

StallCation

Complaints

Read the complaints other players have left for Del Oro Casino. Learn more about complaints.

Show all complaints
Del Oro Casino - Casino refusing to honor bonus terms agreed upon with live chat
So I joined casino Del Oro yesterday because I had them recommended to me by a friend and was told that they offer a personalized for your first deposit. So I joined the website and talk to the live chat agents and was negotiating my first bonus offer with Victoria and it's terms. we came to the agreement that I would get either a 150% or $200% match deposit bonus with 35 times wagering with no Max win/withdrawal. Great!

"The bonus is ready to go" Victoria said just give me the thumbs up and I'll activate it for you. When I replied to her saying yes please do, somebody else entered the chat and said they were taking over for her it said that this person, Sofia, was the operations manager so I wasn't worried as Sofia obviously knew what she was doing and it was clearly stated that she knew she was taking over the conversation from someone else and made comments about terms that were only discussed with Victoria so she was obviously aware of our conversation so I said that's fine and let this new chat agent activate my bonus with seemingly no issues and started playing.

I had some luck and managed to get my winnings up to about $2300 worth and completed the wagering only to find that the moment I completed way during half of my balance was taken when I tried to speak to the agent about it I was I was told that there was a max win amount. I tried to explain that we had agreed there would be no Max win and even shared screenshots of the conversation with her but I they tried to convince me that the agent had phrased it in such a way that it meant something different and she wasn't actually agreeing to no Max when cap she was agreeing to know overall withdrawal amount limit. They also tried to tell me that their agents dont have the ability to change the max withdrawal amount which is also later proven untrue.

I tried later on to speak to another agent who I showed that in their own terms and conditions it is called Max cash out (which is what me and Victoria were referring to it as), and shared web pages that also defined max withdrawal as a max win cap for bonus, and simply got given the run around. Got told i should be happy i got $500 when i only spent 28, which i thought was ridiculous, thats the whole point of gambling. I debated with the agents for a long time on this day, even got to speak to the operations manager that activated my bonus and even she tried to argue that it didn't matter if the agent agreed i could have no win cap, i should have looked at my bonus terms and conditions, basically saying they can tell whatever mistruths they like, they shouldnt have to follow through.

SO i do go look at my bonus history and the terms and conditions, and weirdly enough it says the max payout is set at $16000. I show this to Sofia and she tells me something about how they just use that bonus as a template. Which makes no sense to me. How are we supposed to see our max payout amount then if their own staff can lie about it and the only place we can see it displays someone elses bonus information?

I have as of yet been offered no reasonable explanation, apology or reparation and i think this is completely unacceptable in any reasonable persons opinion.

I have screenshots of all relevant moments, of my conversations, and if my bonus history page, and of their relevant terms and conditions.

Noone is trying to deny that Victoria did agree there would be no Max wincap/withdrawal/cash out. They're just saying it doesn't matter I guess? All I want is what is left of my winnings that were unfairly taken :(
staus Resolved
$2300

Complaint Statistics

Resolved 6
Avg. Amount $ 1,388
Avg. Complaint Duration 19 days
Avg. Response Time 2 days

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Player rating
9.5/10 307 reviews

Top reviews from our players

Del Oro Casino has been one of the best online casinos I’ve played at, especially when it comes to fast withdrawals and high RTP games. I’ve cashed out multiple times, and every single withdrawal has been processed instantly—no delays, no hassle. It’s rare to find a casino that actually pays out this fast, and that alone keeps me coming back. The game selection is also nice. I’ve noticed that my bankroll lasts longer here compared to other casinos, which makes the gaming experience even better.

Customer support is also top-notch. I had a minor issue with a deposit once, and they resolved it quickly through live chat. The site itself runs smoothly with no lag, and I’ve never had any issues with deposits or gameplay. If you’re looking for a reliable casino with fair games and fast payouts, I highly recommend it. It’s one of the few that actually delivers on what it promises.

Good place to play great promotions and could not believe how fast withdrawal s are money was in my account within 2 mins. Great selection of games, support is really good too. Was very very easy to verify my account aswell. Actually had a decent win first time I played here aswell

Not much to dis like maybe layout could be slightly improved but that's it. More live gamesnwould be good. Think rtp could maybe slightly higher on some games.

Good casino, fast service and friendly. Allots of bonnusses and multiple deposit ways and withdrawal possibilities. Never had any problems here sow top!

Been playing slots for most of my adult life and have taken my journey online recently. I tried out 3 casinos and Chancer is my favorite. The customer service is top notch, the bonuses are plentiful and theres no nonsense in getting my withdrawals unlike some other places. I enjoy playing new slots so its great when they give me free spins

No upsides, slow website, games are rigged for you to lose money, support doesn’t answer or help, games aren’t fair at all, Plinko game especially is rigged for you to lose your money.

The agents help you blow you're money by making you feel like you're not such a lonely gambler. The only reason I like it here haven't played enough to tell if its RTP is good but worth a shot

Not enough free play seldom do they give you bonus with no strings attached or 20$ free play like stake does they need to give way more out for me to tell if games are worth depositing alot to but will see as time goes on

The casino offers a wide variety of games. From lots of different providers. The user interface is really easy and the site also offers lots of bonus options. I really enjoy the casino!

No a real dislike, but more bonus free spins would be amazing! But part from that the experience is really good overall. Perhaps inform players when new slots are ready to play, via mail.

Very good casino. Customer service is friendly and knowledgeable. Casino general appearance is clear. Games and providers are sufficient. I Recommend casino my friend.

The casino has a well-structured responsible gaming section, offering tools like deposit limits, reality checks, and self-exclusion options. It’s good to see them promoting responsible gambling.

The process for setting deposit limits or self-exclusion isn’t instant and requires manual approval, which can take longer than expected. Also, some reality check notifications are too frequent, interrupting gameplay.

I've had a really great time here! The high RTP games, instant withdrawals, and 24/7 support make it such a fantastic choice. Deposits are super quick, and I’ve never had any trouble cashing out my winnings. The only thing I’d love to see improved is the bonus system. The daily rewards and cashback are great, but some of the wagering requirements on bonuses feel a bit high. That said, it’s a reliable and fun casino that I keep coming back to.

Dear Malenetia, We’re delighted to hear that you’ve been enjoying your experience at Del Oro Casino! Instant withdrawals, high RTP games, and 24/7 support are all key aspects we prioritize, so it’s great to know they’ve made a difference for you. We appreciate your feedback on the bonus system. While we aim to keep our promotions competitive, we’ll definitely take your thoughts into account as we continue to refine our offers. Your satisfaction is important to us, and we love having you as a valued player. Thanks for sharing your experience, and we look forward to seeing you at the tables! Warm Regards, Del Oro Casino

user avatar

This is good casino overall ! I'm specially impressed by the goods payouts, the high RTP on so many games specially on Pragmatic and PG, and the super quick withdrawals. I also love the daily bonuses and weekly cashback they offer. My experience and winnings here have been even better than with any other online casino I played before until now.

Sometimes it happens a glitch with the bonus that doesn't show the active bonus but I just need to refresh the page and it's solved, it's not a big deal but it happens sometimes.

Dear Zavalito, We’re thrilled to hear that you’re enjoying your time at Del Oro Casino! It’s great to know that our high RTP games, especially from Pragmatic and PG, along with our fast withdrawals and rewarding bonuses, have made your experience even better than other casinos you’ve played at. We appreciate you pointing out the minor bonus display glitch. A quick refresh does the trick, but we’ll definitely look into improving that for an even smoother experience. Thanks for sharing your feedback, and we hope you keep enjoying your sessions with us! Warm Regards, Del Oro Casino

user avatar

Del Oro Casino News

Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.

We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust
Industry We Have Just Awarded Del Oro Casino Our Prestigious Certificate of Trust

It is our great pleasure to announce that we have just gained another member of our exclusive Certified Casino club: Del Oro Casino!As we treat them to a much-deserved round of applause, let’s revisit what is necessary for a casino to receive our Certificate of Trust and why Del Oro qualified, shall we?Del Oro Casino Gets Certified and Here’s WhyTime to brush up on our certification rules. For starters, in order to be eligible for the AskGamblers Certificate of Trust, a casino needs to have a CasinoRank score of at least 8.0 and Del Oro Casino has an outstanding 9.1!Not only has our unbiased algorithm awarded the casino with such a high score, but our players agree too (and then some). Namely, the player rating of Del Oro Casino is an incredible 9.7! That's right; that’s how highly your peers think of our newest Certified Casino.Del Oro Casino has an incredible 9.1 CasinoRank score and is rated 9.7, according to players!What’s more, Certified Casinos have to have fast payouts, be committed to responsible gambling, be fair, safe, and transparent in their dealings with their players, fully licenced and regulated, and be present on our website for at least six months, during which they showcase an excellent AGCCS (Complaint Service) track record.And guess what? Del Oro checks every box! Just ask your fellow players; they’ve singled out “deposits and withdrawals without any hassle” and praised Del Oro’s customer support, a detail we value greatly.Keep Up the Good Work, Del Oro!We hope Del Oro Casino continues to value and respect their players, be there for you whenever you run into any issue, and consistently offer high-quality service. Ready to join our latest Certified Casino? Visit Del Oro Casino, sign up, and have fun playing casino games at one of the highest-rated online casinos in our database!

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