Del Oro Casino
125% Match Deposit
AskGamblers Quick Overview
Editor’s View
I mostly had a good time at Del Oro Casino. From sign-up to spinning my first slot, it was smooth sailing. The casino offers plenty of ways to reload your account, thousands of games, and solid bonuses, but I wasn’t a fan of how glitchy some pages were, especially those for customer support.
- Very good banking options
- Excellent games selection
- 24/7 live customer support
- Buggy website
- Slow self-exclusion process
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Del Oro Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Del Oro Casino
Del Oro Casino is owned and operated by ANJ OF GOLD LIMITADA, a Costa Rican company. It operates under the license number ALSI-202408054-FI3, issued by the Anjouan Gaming Authority. This is one of the weaker gambling licenses when it comes to possible disputes and international coverage, but it’s very popular among crypto casinos like Del Oro Casino.
The casino boasts a 9.1/10 rating at AskGamblers, with players rating it even higher. Del Oro Casino player reviews praise the large games selection, variety of payment methods and supported currencies, as well as fast crypto withdrawals. The biggest criticisms in Del Oro reviews stem from drastically varying RTP, numerous country restrictions, and a slow KYC process, the last one being the most common complaint.
I created my account very quickly, filling out a basic one-page form. I was immediately able to deposit funds into my account and claim the welcome offer, which, at the time of writing this Del Oro Casino review, was a non-sticky 120% matched deposit bonus with x35 wagering (deposit+bonus). Granted, the bonus requirements have to be met within seven days, so this is a tough one to collect.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 0-24 hours
- Card Payments Not offered
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at Del Oro Casino
This casino accepts a wide variety of currencies, both fiat and crypto, and players can have wallet funds in several currencies at once. But you’ll have to settle on one when claiming a bonus. All deposits are processed instantly and without any extra fees. I liked that the maximum deposit amounts are set high, especially for cryptos.
Withdrawals from this casino are also without fees and with high daily limits, ideal for high rollers. Naturally, you’ll need to complete the KYC process before you can withdraw any money from this casino. Among different Del Oro Casino withdrawal options, crypto wallets and e-wallets are the fastest. The casino processes withdrawals on weekends, too.
Speaking of KYC, to complete the account verification, you’ll need to provide a selfie and a valid ID. Verification may take some time, which is a big downside of this otherwise smooth gambling experience - some players report having to wait more than a week to get approved.
Games at Del Oro Casino
During the time I spent testing this casino for this review, I found over 5,000 games by nearly 50 renowned game providers like Pragmatic Play and RelaxGaming. Most games have free demos you can play for as long as you wish and get familiar with their rules, although a lot of games also have restrictions and can’t be accessed from certain regions.
To find your way around, you can either browse through several collections of these games, use the simple search feature, or use the drop-down toolbar to either filter out or sort the list.
The overall performance of the games was great. I spent some time with Hand of Anubis, Aviator, and 3 Jewel Crowns, trying out their bonus modes and testing whether they remain stable over longer play periods. Luckily, all these games (and a few more!) worked as smoothly as I expected, without any hiccups.
One of the most common players’ complaints in Del Oro reviews, as I mentioned before, is the seemingly low RTP. While the games themselves have this information displayed within their menus, I couldn’t verify the RTP or RNG fairness via the casino.
Del Oro Casino’s Commitment to Responsible Gambling
Like most modern casinos, Del Oro Casino puts a lot of emphasis on providing a safe space for the players. But it’s not just the talk. They allow players to set limits on their deposits, losses, and session times.
All these can be requested via live chat support; you can’t manually set them in your account.
Customers who wish to lock their accounts can initiate the self-exclusion process. It involves emailing the casino at [email protected] and waiting for up to 7 days. Even then, account closure is at the casino’s discretion, which is a very unusual practise.
Customer Support at Del Oro Casino
The support section of this casino caused me a lot of confusion. It’s titled as “support - call now,” but there is no phone number to call. In fact, it initially seemed that the casino has completely removed the live chat support and replaced it with a Discord server with a bunch of players as confused as me.
Turns out, it’s a bug. I’ve managed to get the live chat widget working after refreshing the page a few times. Then, I contacted the support team. They were very helpful and responsive. I was also glad the support isn’t handled by a chatbot; you go straight to the agent after filling out some basic contact information.
Other points of contact with Del Oro Casino’s support are the ticketing system and email. Both options mean you’ll be waiting anywhere from 24 to 72 hours for a reply. Not ideal when you’re looking for a quick resolution of an issue. There is a Telegram account, too, but that’s mostly for keeping up with updates and bonus offers.
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Complaints
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Del Oro Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
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I was a bit skeptical about online casinos at first, but this one has won me over. The payouts are fast, the games are fair, and the support team is always there to help. I've already recommended it to all my friends and family.
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I've tried many online casinos, but this one is hands down my absolute favorite. The game selection is vast, the bonuses are generous, and the website is so easy to navigate. I feel like I'm in a real casino, minus the crowds and noise, of course.
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The customer support team at this casino is truly exceptional. They're always available to help, even on weekends and holidays. They're knowledgeable, friendly, and go above and beyond to resolve any issues. Ten stars, for sure.
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I've been playing at this online casino for a while now and I must say, I'm thoroughly impressed! The fast withdrawals are a game-changer, I've never had to wait more than a few hours to get my winnings. Keep up the great work, guys!
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A friend pointed me to this casino, and talk about good vibes! The staff makes you feel at home round the clock, and the quick deposits and withdrawals keep everything smooth. The bonuses are just the icing on the cake, making every visit a little more special. If you’re looking for a place with a heart, this is it.
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I had a problem while trying to deposit with my credit card, the transaction wasn’t going through, and I was getting frustrated. I reached out to the casino’s support team, and they immediately jumped in to help. They were super friendly and walked me through a couple of simple steps to verify my payment method. Within minutes, the problem was solved, and my deposit went through. I was able to start playing ! The whole process was smooth I just needed to wait, and their fast response really impressed me. Excellent customer service. Having a great time here , I'll come back to edit this if something happen .
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A mate of mine couldn’t stop talking about this casino, so I had to see it for myself. The service is top-notch, with staff that feels like friends who are always there for you. Quick transactions make life easy, and the bonuses? They make every visit feel like a win. It’s a gaming paradise right in the city!
Dear gaillreid, Thank you for your wonderful feedback! We’re so glad that your mate encouraged you to check out Del Oro Casino. It’s fantastic to hear that our staff has made you feel at home and that our quick transactions and exciting bonuses have enhanced your experience. We’re proud to be your gaming paradise, and we look forward to welcoming you back for many more wins! Warm regards, Del Oro Casino
A buddy of mine called this place an oasis of fun, and they weren't wrong. The staff is like a breath of fresh air, always ready to assist. Fast deposits and withdrawals mean you’re always in the game, and the bonuses are like cool refreshments for your gaming soul. It’s the ultimate retreat from the everyday hustle.
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I embarked on a casino adventure thanks to a friend's tip, and what a journey it's been! With 24/7 service that feels like a personal concierge and rapid transactions, every visit is a thrill ride. The bonuses add a layer of excitement that keeps you on your toes. This place is a playground for anyone seeking a spirited escape.
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Del Oro Casino News
Read all news about Del Oro Casino, check for updates and stay tuned for exclusive bonuses.
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