Del Oro Casino
125% Match Deposit
AskGamblers Quick Overview
Editor’s View
I mostly had a good time at Del Oro Casino. From sign-up to spinning my first slot, it was smooth sailing. The casino offers plenty of ways to reload your account, thousands of games, and solid bonuses, but I wasn’t a fan of how glitchy some pages were, especially those for customer support.
- Very good banking options
- Excellent games selection
- 24/7 live customer support
- Buggy website
- Slow self-exclusion process
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Del Oro Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Del Oro Casino
Del Oro Casino is owned and operated by ANJ OF GOLD LIMITADA, a Costa Rican company. It operates under the license number ALSI-202408054-FI3, issued by the Anjouan Gaming Authority. This is one of the weaker gambling licenses when it comes to possible disputes and international coverage, but it’s very popular among crypto casinos like Del Oro Casino.
The casino boasts a 9.1/10 rating at AskGamblers, with players rating it even higher. Del Oro Casino player reviews praise the large games selection, variety of payment methods and supported currencies, as well as fast crypto withdrawals. The biggest criticisms in Del Oro reviews stem from drastically varying RTP, numerous country restrictions, and a slow KYC process, the last one being the most common complaint.
I created my account very quickly, filling out a basic one-page form. I was immediately able to deposit funds into my account and claim the welcome offer, which, at the time of writing this Del Oro Casino review, was a non-sticky 120% matched deposit bonus with x35 wagering (deposit+bonus). Granted, the bonus requirements have to be met within seven days, so this is a tough one to collect.
- E-Wallets 0-1 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 0-24 hours
- Card Payments Not offered
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at Del Oro Casino
This casino accepts a wide variety of currencies, both fiat and crypto, and players can have wallet funds in several currencies at once. But you’ll have to settle on one when claiming a bonus. All deposits are processed instantly and without any extra fees. I liked that the maximum deposit amounts are set high, especially for cryptos.
Withdrawals from this casino are also without fees and with high daily limits, ideal for high rollers. Naturally, you’ll need to complete the KYC process before you can withdraw any money from this casino. Among different Del Oro Casino withdrawal options, crypto wallets and e-wallets are the fastest. The casino processes withdrawals on weekends, too.
Speaking of KYC, to complete the account verification, you’ll need to provide a selfie and a valid ID. Verification may take some time, which is a big downside of this otherwise smooth gambling experience - some players report having to wait more than a week to get approved.
Games at Del Oro Casino
During the time I spent testing this casino for this review, I found over 5,000 games by nearly 50 renowned game providers like Pragmatic Play and RelaxGaming. Most games have free demos you can play for as long as you wish and get familiar with their rules, although a lot of games also have restrictions and can’t be accessed from certain regions.
To find your way around, you can either browse through several collections of these games, use the simple search feature, or use the drop-down toolbar to either filter out or sort the list.
The overall performance of the games was great. I spent some time with Hand of Anubis, Aviator, and 3 Jewel Crowns, trying out their bonus modes and testing whether they remain stable over longer play periods. Luckily, all these games (and a few more!) worked as smoothly as I expected, without any hiccups.
One of the most common players’ complaints in Del Oro reviews, as I mentioned before, is the seemingly low RTP. While the games themselves have this information displayed within their menus, I couldn’t verify the RTP or RNG fairness via the casino.
Del Oro Casino’s Commitment to Responsible Gambling
Like most modern casinos, Del Oro Casino puts a lot of emphasis on providing a safe space for the players. But it’s not just the talk. They allow players to set limits on their deposits, losses, and session times.
All these can be requested via live chat support; you can’t manually set them in your account.
Customers who wish to lock their accounts can initiate the self-exclusion process. It involves emailing the casino at [email protected] and waiting for up to 7 days. Even then, account closure is at the casino’s discretion, which is a very unusual practise.
Customer Support at Del Oro Casino
The support section of this casino caused me a lot of confusion. It’s titled as “support - call now,” but there is no phone number to call. In fact, it initially seemed that the casino has completely removed the live chat support and replaced it with a Discord server with a bunch of players as confused as me.
Turns out, it’s a bug. I’ve managed to get the live chat widget working after refreshing the page a few times. Then, I contacted the support team. They were very helpful and responsive. I was also glad the support isn’t handled by a chatbot; you go straight to the agent after filling out some basic contact information.
Other points of contact with Del Oro Casino’s support are the ticketing system and email. Both options mean you’ll be waiting anywhere from 24 to 72 hours for a reply. Not ideal when you’re looking for a quick resolution of an issue. There is a Telegram account, too, but that’s mostly for keeping up with updates and bonus offers.
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Complaints
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Del Oro Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
Dear Pritter, Thank you for taking the time to share your thoughts! We’re glad to hear you’ve enjoyed our game selection and found the site easy to navigate. It’s great that you’ve had some wins along the way! We appreciate your feedback about our customer service and are continuously working to improve response times. Your insights help us enhance the experience for all our players. We hope to see you back for more fun soon! Warm regards, The Del Oro Casino Team
This casino is hands-down the best I've ever played on! The game selection is insane, the bonuses are absolutely incredible, and the customer service is top-notch. I've hit some massive jackpots and had a ton of fun. I can't recommend this place enough. If you're looking for a thrilling and rewarding online gambling experience, this is it!
Dear Frim1943, Thank you so much for your enthusiastic review! We’re thrilled to hear that you’re having such a fantastic experience at Del Oro Casino. It’s great to know that you’re enjoying our wide selection of games, incredible bonuses, and top-notch customer service. We’re honored to be your choice for thrilling and rewarding online gambling. Here’s to many more massive jackpots and fun times ahead! Warm regards, The Del Oro Casino Team
This casino has become my go-to retreat for a reason. The odds are in your favor, and it’s a genuinely enjoyable experience every time. The combination of fun games, fair play, and potential wins makes it a spot where I can unwind and maybe pocket some extra cash. Perfect for anyone looking for a bit of leisure with the chance of a little luck!
Dear jameskallen, We’re thrilled to hear that Del Oro Casino has become your go-to retreat! It’s wonderful to know you’re enjoying our games and feeling the excitement of fair play and potential wins. We aim to provide a relaxing yet thrilling experience for all our players. Thank you for your kind words, and we wish you lots of luck on your next visit! Warm regards, The Del Oro Casino Team
Getting around the site is a walk in the park. The design is intuitive and user-friendly, which is perfect for exploring the plethora of games on offer. Whether I’m in the mood for slots or a classic table game, there’s always something fresh and fun to dive into.
Dear johntyork, Thank you for your fantastic feedback! We’re delighted to hear that you find our site easy to navigate. It’s great to know that you’re enjoying the variety of games we offer, whether it’s slots or classic table games. We’re committed to providing a seamless experience, and your support means a lot to us. Happy gaming! Warm regards, The Del Oro Casino Team
The bonuses are a nice little cherry on top. They’re easy to snag, making every gaming session a bit more exciting. It feels like there’s always a surprise around the corner to keep the thrill alive. It’s these little extras that make the difference.
Dear rubinkriley, Thank you for your wonderful review! We’re thrilled to hear that you’re enjoying the bonuses and finding them easy to access. We believe that these little surprises add to the excitement of your gaming experience, and we’re glad they’re making a difference for you. Keep having fun, and we look forward to your next visit! Warm regards, The Del Oro Casino Team
Handling money here is a breeze. No more waiting forever for transactions to clear. Deposits and withdrawals are swift, letting me dive straight into the action. It’s like they’ve streamlined the whole process so I can focus on what I love—playing and winning.
Dear thomaschendricks, Thank you for sharing your experience! We’re delighted to hear that you find handling transactions so effortless. Our goal is to ensure you can jump right into the action without delays, and it’s great to know we’ve achieved that for you. Enjoy your gaming, and may the wins keep coming! Warm regards, The Del Oro Casino Team
Have been playing in online casino for 10 years now. This one is really good. It took a few minutes to receive my withdraw, I REALLY LIKE FAST WITHDRAWS.
Dear Jmmw, Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with us, especially regarding the fast withdrawals. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We look forward to continuing to provide you with an excellent gaming experience for many more years to come. Warm regards, The Del Oro Casino Team
I really care about two thing in a casino online: the withdraw, so I can take my winnings, and the customer support, so I can get help anytime. Del Oro is great in both. This casino met my expectations. Good job
Dear RrPoppe2, Thank you for your kind words! We're delighted to hear that our quick withdrawals and responsive customer support have met your expectations. Your satisfaction is our top priority, and we appreciate your feedback! Warm regards, Del Oro Casino
I found out about Del Oro through a friend, and it’s been a fantastic experience. The game variety is vast, and the interface is smooth and easy to use. What I appreciate the most is their 24/7 customer support, which has been very responsive whenever I’ve needed assistance. Withdrawals are processed quickly, and the bonuses are a nice added bonus to keep the fun going.
Dear Yought, Thank you for your wonderful feedback! We’re thrilled to hear you’re enjoying our diverse game selection and user-friendly interface. It’s great to know our 24/7 customer support has been helpful, and we’re glad you appreciate our quick withdrawals and exciting bonuses. Your satisfaction means a lot to us! Warm regards, Del Oro Casino
After hearing about Del Oro from a friend, I decided to give it a shot, and I’m glad I did. The game selection is huge, and the platform is incredibly easy to navigate. The customer support team has been great—they’re always available, which I find reassuring. Fast withdrawals and exciting bonuses make Del Oro my top choice for online gaming.
Dear Tindiand, Thank you for sharing your experience! We're delighted to hear that you’re enjoying our extensive game selection and easy-to-navigate platform. It's great to know our customer support team has been helpful, and we’re thrilled that our fast withdrawals and bonuses are enhancing your gaming experience. We look forward to having you with us! Warm regards, Del Oro Casino
Recommended This Month
The game selection is decent, the site is easy to navigate, and the bonuses are pretty good. I've had a few wins and a couple of losses, but overall, I've had a good time. The only thing that could be improved is the customer service. Sometimes it takes a while to get a response. But other than that, it's a good spot to gamble online.