Das Ist Casino

Das Ist Casino - Withdrawal 700 EUR pending for 7 days

€1200

I have played on Das Ist Casino for over 4 years.

My withdrawal of 700 euros has been pending for a week but the thing is my VIP manager ignoring my emails! Support is also the same. Live -chat is always unavailable.

They used to approve my cash outs within an hour. I was a loyal player there and lost a lot of money.

I expect them to solve this soon.

Unresolved

€700

Das Ist Casino - Account closing problems

I wanna complaint about this casino not taking the responsible gaming very serious. I use the self-exclusion funktion 28 mai for 1 year since I had gambling problems. Which should mean I shouldn't suppose to play on their site for 1 year.

They let me open my account again to day, 1 week after without any problems. I just had to wait 24 hours. This shouldn't be possible, so I just lost 2x 250 euro.

I have now self-excluded my account again and this time wrote to the casino that they shouldnt let me do that.

I would like the 500 euro returned since I secured myself by closing my account for 1 year so I shouldn't supposed to have any chance playing there.

I have attach all the proves.

Das Ist Casino - Withdrawal was cancelled and Casino is not cooperating

I registered my account on the 21/01/2020 and received the bonus after playing for a few days I verified my account and completed the bonus with a total balance of 20 356 NOK. I then tried to make a withdrawal, after a few days my withdrawal was cancelled and I was informed that only bank transfer would be available and my account would be closed.

I provided a bank account with IBAN and all relevant details, I was informed that the money was sent and it would take 3-5 days. After 5 banking days no money was received and I was informed again that it would take 10-15 days. After 15 days I contacted them again and was told it could take up to 20 days. After 20 days I contacted them again and received no reply, I received an error message when emailing them telling me that the receiver inbox was full. After about 30 days from when the bank transfer was sent I was informed that bank transfers to LT bank accounts are not accepted.

I asked live support about this and was told 30 days after the money was supposed to be sent that "we don't accept LT bank accounts per our administration decision." I then was told that "The countries which bank accounts we accept - Germany, Finland, Netherlands.".

So they refuse to process my withdrawal trough EcoPayz because of "Technical issues at the moment" and they won't process bank transfer to any countries except the three listed above because of "administration decision" but they accept customers who deposit trough EcoPayz and live outside the three listed countries.

Not sure what to do except move to Germany, need help.

Das Ist Casino - Inadequate assistance with a problematic Neteller deposit

kr20356

Hello.

I made a deposit through neteller, and the 21 euros were charged from my neteller account, but on dasistcasino it had pending status and now it has rejected status. The customer service told me that I should wait 24-72 hours until their financial department solves the issue.( I attached evidencial proof of the finalised neteller transaction) - they also did not send my money back to neteller(I attached picture about actual neteller balance with 9 HUF)

I feel unacceptable especially as a kind of Vip player on their site, to make me wait such a long time and be able to play- Before I lost such big amounts on their site, that they should react immediatelly upon such an important gamer request.

I really do not know how things work in the background, how they manage to solve an issue like this, but I assume it should not take so much time... If they see it is only 21 euros deposit and it is surely being charged from my Neteller, than credit this amount immediatelly (and let them wait 24-72 hours for the procedure- if it is really not in their hand). Or credit me 19 euros instead of 21 I do not care- it would be better deal than make me wait 72 hours!! Especially now weekend is coming, who knows how long they possinly want to expand this period of time.

Please try to make me play today, otherwise You lose a potential player.

If the payment system has its problem, and You know that maximum within 72hours the transaction will be finalised on Your site, than You can confidently credit 21 euros now on my site... Think about a solution please. I would like to play today from 21:00-22:00.

Das Ist Casino - Deposit still pending for 2 days now

€21

On November 23, I left here an excellent review for this Casino. I won't go back on my review, I think this is an excellent casino. However, I currently have a problem.

On December 20 at 11:02 p.m. I made a deposit of $ 200 through Interac, I almost always use Interac for my deposits. Since November 21, I have made deposits at Dasist Casino for around $ 8,000 and have never had a problem. Currently, it is December 22nd and it is 9:30 pm, my December 20 deposit is still pending. I have been on the chat several times to find out what is going on, but all I get is to wait a little longer. I transferred the requested documents to them, in short, for 2 days, my deposit is still pending and I do not know the reason.

A disappointed Gambler.

Das Ist Casino - Deposit still pending

$200

Made an instant deposit with ideal 25 hours ago. Must be instant but is still pending. Live chat is rude and keep telling me to wait and do nothing at all. Want my money to be processed or back in my bank account. It is 100 EUR and asked Live chat about 4 times but nothing happens at all. Please help me to get my money back

Das Ist Casino - Failed on restricted counties

€100

hello and thank u that u provide help on those situations.as i prove with my documents screenshots and email chat transcript that casino accept players from my country which is greece and have no restriction on bonuses.after i chat with support told me all was ok i deposit and then no bonus chat again with support and then asked me about my country i said greece i gave them a screenshot of their own rules and restrictions and waited.unfortunately ur country cant have bonuses that was the answer i said ok show me where have that mention it.i havent take a serious answer ofcourse they havent updated their rules.and that is my mistake?i demand full refund of my money,no u cant u must wager it three times to withdraw thats a rule.ironic.only the rules they want are rules.if u make a mistake u lose ur money if they do u lose again ur money :P.help me plz with that.proofs under.

Das Ist Casino - Casino does not pay 12000 kr

Casino does not pay my win 12000 Norwegian kr. At the casino there is an instant payment to the electronic wallet Skrill (see the screenshot), I have nothing. Chat is not responding, there is no reply to email. I can’t resolve this issue with the casino myself, because they simply don’t answer in the chat, and they don’t answer my email. I have made many attempts. I passed the verification process before and even received first withdrawal pretty fast as terms and conditions.

kr12000

Complaint Statistics

Resolved 22

Avg. Amount $ 604

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

6.9/10 ● 47 reviews

Top reviews from our players

drogerman

1/10

They have good selection of games, but that's pretty much only good thing about these guys.

Their most recent T&C are borderline scam, and casino with so predatory terms should be in blacklisted section.

Now they can steal your money if you make 10 identical bets in a row! I've seen so many predatory terms, but this one takes the cake.

12. Max win on deposit bonuses depends on deposit ranges.

If a player deposits less than 30 Euro in equivalent, the max win from the issued for the deposit bonus is limited to 250 Euro in equivalent. If a player deposits more than 30, but less than 200 Euro in equivalent, the max win from the from the issued for the deposit bonus is limited to 1000 Euro in equivalent.

Casino can consider any repeated betting pattern as game manipulation and will confiscate winnings at its sole discretion. Repeated betting patterns are any 10 or more identical bets.

Hello Drogerman, the terms and conditions at the Das ist Casino undergo changes and being modified at the moment. That is why aforementioned information is out of date. The latest adaptation you can find if follow through this link https://www.dasistcasino.com/bonus-terms

Das Ist Casino 8 years ago

hajnrih

8/10

Das Ist is another one of my long list of Amatic casinos. They came online in 2016 and belong to the Directx N.V. group of casinos with several other reputable brands like Bitstarz casino. I can’t say that I’m a big fan of the casinos from this group simply because I think the video slot games in these casinos are one of the tightest I’ve ever seen. You have to be a mastermind in order to win something decent.

Anyway they have a nice site which is easy to navigate and they are focused on German players. They don’t have a lot of bonus promotions in their offer. For your first deposit you will get a 150% match deposit bonus and 50 free spins and that’s pretty much everything. You can unlock lands as you play and unlock free spins. They have a wagering requirement of only 1 time, but you have t wager a lot of money in order to unlock the following land. They have a nice selection of games. You can play slots coming from Amatic, NetEnt, Endorphina, Betsoft, Softswiss. Live chat support is always available and they’ll help you with everything they can, but if you have some mayor tech problem over the weekend you’ll have to wait till Monday to get it fixed.

Overall I have 2 withdrawals here and about 20 deposits. I managed to make one withdrawal of400 euros from a 50 euros deposit and another one from the free spins I unlocked and withdrew 50 euros. That’s it. Everything else was a quick dive to 0. They don’t have loyalty bonuses at all which is the reason why I don’t play here anymore. I mean 12 straight deposits and I can’t get any freebies? Really? No thanks.

But they do have instant withdrawals which is why I played for so long and that’s a big plus for any online casinos.

MarcoFernandez91

10/10

Online casinos friendly to Bitcoins. Navigating the site is very convenient. Separately allocated branded games that I personally really like.

No major cons I have not found. Therefore, I put the highest mark.

zerooo

7/10

Das Ist Casino is quite new online casino which has games powered by NetEnt, iSoftBet, Betsoft, SoftSwiss and Endorphina software providers. I came across this casino a month ago while I was looking for some new online casino.

After I read some reviews here I was ready to play there. The welcome bonus is good, you will get 150% match deposit bonus up to 350 EUR or 1 BTC. Beside that you will also get 50 free spins. Here I made a small deposit of 20€ and I got the bonus money right away into my account. I first started to play Dead or alive. I was happy because you can play Dead or alive with bonus founds here. Most of the time I was playing it at 0.18€ bets, sometimes I tried a few spins on higher bets up to 0.72€ but without any big win or free spins feature. Later I changed it and I opened Gonzo's Quest. The game was in good mood, I had some descent winnings during base game so I expected the same during free falls. But when I triggered it i won only around x20 bet which was really bad.

My balance falling down and in the end I didn't complete the wagering for welcome bonus. Later I used 50 free spins, I won a few euros on them which I spent them later on Dead or alive, again. And once again without big win. Hehe.

I think this is quite descent online casino I have trust in them. Maybe I will play here again, but I am not so sure since the promotions are not so good for next deposits. My ratio for Das Ist Casino will be 7 out of 10 possible stars.

There should be more bonuses not only welcome bonus for first deposit. What about 2nd and 3rd? You have to play a lot here to unlock some lands of Germany which will reward you will bonus or free spins… this is just not my type to get a bonus from casino.

Cnichas

9/10

Super Fast payouts, very wide selection of slots from the leading software providers, mobile casino is very well laid out and runs lag free, professional support.

Nothing negative to report as the issues I had previously with the casino have since been rectified.

russelfoo

7/10

Everything fine and professional. Good game selection, clear bonus terms - overall nothing negative I can say about this casino.

LeoDubbed

9/10

Like BitStarz, this casino is great and has a lot of positive feedbacks and I hereby I join them. I see a few negative feedbacks and reading their terms and conditions is a recommendation when you using their bonus. When your balance is too small to make a bet, just find a game that does not have fixed paylines and use it to reach your balance to zero and that's what I always do to prevent some withdrawal issues.

DasIstCasino translated 'Now That's what I call Casino!' and their name fits their reputation. Although I did not managed to clear the wagering from my first deposit bonus, I wasn't planning of giving it up and made my second deposit and kept playing. Sometimes you have to follow your instinct because most of the time they are right. From my second deposit I managed to win my first deposit back plus a small winning. I always think, a small win is better than losing. So I requested a withdrawal and they also processed the withdrawal within 30 minutes.

Live chat support is always friendly and they really know what they're doing and that's a big kudos for them, for example; I had some issues with the free spins in my account and I wasn't able to play them because my currencies changes everytime I open the game where the free spins are on. After a few failing attempts he decided to void the free spins and added new free spins. Normally if something like this happened at other casino, I had to wait at least a day for the problem to be resolved.

I like the way they handle problems and resolve them as soon as possible. I feel sorry for those who had bad experience with this casino and I hope they will give them a second chance and of course giving them a better review.

DasIstCasino, hereby you are now added to my top casinos list.

Leveling up / opening a new land is too slow in my opinion. I remember when I first leveling up at Casumo, from zero to 1 it was done within 10 minutes with a small bet. Here at DasIstCasino it took 5 times as long with a minimum bet of 50 cents or more.

Cnichas

2/10

Wide selection of slots and games on both mobile and desktop from all the leading software providers and the casino runs lag free with a standard broadband internet connection

At first I really liked this casino until I played a free spin no deposit bonus which I wagered and had 140€ in my balance the max withdrawal for a no deposit bonus is 50€ which I understand, so my balance was adjusted to 50€, fair enough, so I made a small deposit so I could continue playing with what is supposed to be real fundscontinued playing and tried to cash out at 100€ and again it was adjusted to 50€, support said this was because it does not matter that you have wagered the original bonus and since done a deposit until you withdraw the 50 they will keep confiscating winnings over that amount, I'm very annoyed with that nonsense and I play at the sister site, play.casino at least four days of every week but that will no longer be happening, the bonus was wagered and converted into real cash which resulted in 50 euro I deposited and made a 100 but they confiscated the hard earned 50 this is totally bogus and a first time experience for me in my experience of four years playing online

Hello Cnichas, according to our rules " The maximum withdrawal limit for winnings from "free spin" without deposit is limited to 50 Euro or equivalent currency or 0.15 BTC. Remaining balance will be removed." But nothing wrong was done we're sorry for the confusion in our terms and 50 free spins have been issued to your account.

Das Ist Casino 9 years ago

berna_k

9/10

Good variety of games, support was fast when needed, fast verification process and payout, nice bonus. All in all everything a good casino needs.

Duplex