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Editor's View
As is the case with all N1 Interactive casinos, Das Ist Casino is more than a decent online gambling platform. It excels in the payments, games, and bonuses departments but needs to improve in the customer support department, whose operations greatly influence the casino's reputation.
- Great selection of bonuses
- Fast withdrawals
- Certificate of Trust
- Unresponsive customer support
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Das Ist Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Das Ist Casino
Another platform in the prestigious AskGamblers-certified casino group, Das Ist Casino is a regular, fiat currency-accepting online casino that attracts players with a virtually endless game catalogue, lucrative bonuses, and a multi-tiered VIP program.
Das Ist Casino has been welcoming players since 2016. In the meantime, it has become one of the players' favourite online gaming destinations, thanks, among other things, to its multilingual website, loads of payment options, and dozens of software providers.
Although Das Ist Casino isn't without its downsides, it's still a good casino. Player reviews speak volumes about this platform, and you should check them out after reading our casino review below.
- E-Wallets 0-1 hours
- Bank Transfers 3-7 days
- Card Payments 1-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Das Ist Casino
For your first deposit, you must set aside the sum of €20 or another available currency equivalent, qualifying you for the casino's welcome bonus offer of 100% up to €100 + 50 Bonus Spins. The maximum deposit per transaction is limited to €4000 for most payment options. However, some gateways accept much lower amounts (e.g. Siru Mobile generally doesn't let you deposit more than €15 at a time), so double-check the info on the casino's Payments page.
Withdrawals are swift (instant for e-wallets, while taking 1-3 working days for most other options), with €20 as the minimum and €4000 as the maximum. The maximum withdrawable amount also varies depending on your status at the casino, that is, on your VIP level.
It goes without saying that the verification procedure should be carried out as soon as possible, so you don't have to suffer through withdrawal delays.
Finally, crypto players won't find this casino interesting as it doesn't accept cryptocurrencies, so they must look for another new casino.
Games at Das Ist Casino
If you came here for slots, Das Ist Casino has plenty! Hundreds of video slots from a few dozen providers guarantee you will find a title for yourself. The games are neatly categorised into several groups, like Most Popular, Bonus Buy, etc., while also allowing you to filter specific providers.
The casino also offers a large variety of table games, from different types of roulette and blackjack to baccarat, craps and numerous poker variants. Players can pick between French Roulette, European Roulette, Multihand Blackjack, and various other table games.
The video poker section includes Deuces Wild, Bonus Deuces Wild, Jacks or Better, Stacks of Jacks, and other video poker variants.
Players who enjoy the feeling of gambling against real live dealers can enter the live casino section, where they will find various live table games, including live blackjack, live roulette and live baccarat, on top of several game shows.
Das Ist Casino's Commitment to Responsible Gambling
The licensing authority compels Das Ist Casino to apply the principles of responsible gaming, and the casino fully adheres to those principles, as seen on the dedicated page. Various tools are in place for anyone who wishes to limit their gambling time or money.
The page also lists useful links and tips for curbing your gambling activity.
Customer Support at Das Ist Casino
Live chat is supposedly the fastest way to contact customer support. However, we found it doesn't work properly (at least not round the clock, as stated). Located in the bottom right-hand corner of the site, the live chat facility promises to be open 24/7, but it's not.
We suggest you skip live chat and email the casino to avoid further issues. If they don't respond, feel free to turn to AskGamblers Casino Complaint Service.
The casino doesn't offer phone support, so your queries will be limited to live chat and email.
Complaints
Read the complaints other players have left for Das Ist Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Software, design and general qualities of the casino are fine. Except for the fact that they have extorted me as no casino did before.
Description of the extortion
I registered there I played and lost my deposit along with the bonus, that's not a problem it happens. As you play they "reward" players with free spins for reaching levels, completing lands of Germany to be exact, it's something like 20 or 40 free spins for a level. After I was done with wagering of my 1 deposit along with the bonus ( I've lost all the balance practically at the same time that I have met the wagering requirements) I had 3 of those "rewards" for discovering 3 lands, they were credited to my account as free spins, I used them and I had won 3.11E10.62E and 2.70E, and they had 1x wagering requirement, so everything seems like a gift, I was playing bigger than that and at that point I didn't even bother playing slots with it, I just bet it altogether on roulette I won 1 bet, than I bet it all again and lost. I looked around my account, I looked into the bonus section, no more bonus or free spins were available - which is important in this case, the bonuses section was empty no active bonuses and the bonuses there have a forfeit button so u can cancel it, nothing to wager, empty account. Except for 0.03E 3 cents showed at the balance box
Than after a couple of minutes I made a deposit of 150E and played roulette, I won some and withdraw 450E.
After a day or so I received a message that I have violated their 5E max bet rule that applies to bonuses and they "confiscate my winnings and refund my original deposit" they have only put 50E in my account, not even 150E.
At that point as I wasn't playing with any bonuses, I was playing with a deposit I have made minutes before, I have messaged them and asked for details of this, any proof or whatever I asked them it if was some kind of an automatic system or if my account was reviewed and my bets checked, I was in shock as I have done nothing wrong, they have not responded, I have messaged them again and they have not responded again, ZERO communication, they screwed me off and dont even bother talking to me. I did inspect my account and tried to investigate about what can be their reason to steal my money, and I discovered that I had those 3 cents left there, and as they did not communicate with me AT ALL I can only assume that this is the excuse that they're using here. After further examination of the bonus history, it appears that those 3 cents were a part of the 2.70E reward.... that had 1x wagering requirement.
So let me be clear here, Max bet allowed when having bonus on your account is 5E and I had 2.7E bonus (that I did not in any way ask for its a reward for reaching levels...) its freaking impossible to break this rule while only having the bonus, its wagered before its possible to bet more, my crime apparently was that I did not entirely lose it, I had 0.03 left on my account.... its not even enough to make any bet, perhaps if u load some slots and chose to play only 3 lines.
It seems that they have used that to confiscate my 400E, I did not feel screwed over like that ever.
Let's look at what they have done here, and how they apply their rules
They have a general rule that a max bet when having any kind of bonus is 5E apparently, there's no system overlay that would block you from making a bigger bet when your account is in "bonus mode" no warning nothing, u can make this bet and than they can steal your money with a smile of their face if u win big:), so u have to read TandC carefully as u wont find out about it in any other way, and this rule applies to those rewards that they give players, and those are usually 20 free spins so the winnings form them will be very small sometimes nothing, sometimes 0.03E or 0.5E or 1.8E etc,
So considering how they have applied this to me thats how they will apply it to others:
You're playing with 1000E on your account you're playing slots with 10E bet, you've reached a level! congratulations player! you're awesome! wow! here's 20 free spins for you, you go to use them, they come up as almost dry, you only win 0.19E cents lets say, so you think nothing of it ofc,and you go back to playing your slot on 10E per bet, you end up winning a nice 600x win so u have 7000E at your account right now and you order a withdrawal, then you're receiving a message from the, saying: "sorry dear player but you have violated the terms and conditions of our bonus policy, your winnings have been confiscated and your initial deposit refunded thank you for understanding."
So those 19 cents coming from the bonus could be used to hijack any winning 1k, 10k 1million whatever
That's the extortion scheme that they have prepared for players and they can use it at any time
They did not communicate with me at all, their chat usually has about 10 players in the waiting line and expected waiting time 20-30 minutes... i'm just not that patient
Worst casino experience I have ever had, everybody knows that the casino is there to take your money, either when you lose bets or by slapping you in the face with various TandC's violations when you've won, but they usually keep appearances and in this case there's is no way for them to keep any appearances, they cant say that I have really done anything wrong, at most I have made a mistake and forgot about the 0.03E I had at my account but its clearly irrelevant giving the amounts in play, and they have ruled this out without any reasonable proportion, 400E punishment for supposed non compliance with 0.03 of bonus funds left.... that had 1x wagering requirement, I'm just stunned. I do not blame them for going silent with me, as there is nothing that they could possibly say that would make sense, other that, yes we are stealing 400E form you because we can, say aufiderzein to your money.
Dear Sutek123, according to win confiscation could you, please, send your request to [email protected] and if in a fact a part of your deposit was confiscated, we will return you a rest. Unfortunately if you exceed bets by wagering requirements, system does not stop your play. That is why you have to read casino’s rules before start playing . Support Team works 24/7, it can happen that you need wait for some time. But you have also opportunity to send your request via email. The response you will get usually during of 2 hours. Best regards, Das ist casino Team
Nice looking casino, easy to navigate, good live support one of mine main features will I decide to play at casino or not, the welcome bonus not so friendly but at least you need to wager the bonus only at that would be X 50. They have some interesting reward feature for us players and that would be as we play the more countries you open or travel all around Germany the more rewards the player collects, hmm... interesting scheme of rewards.
Don't know why but I do think they are somehow connected to LimoPlay Casino if not sister sites, actually they are owned by the same company but not 100% sure. Must say I have wonderful experience with above mentioned casino and if they are sister casinos I expect to have the same treatment.
As I see they don't have some bog pallet of bonuses the one and only I seen is the 150% match bonus with 30 free spins on Starburst or Fruit Zen which they will be in players account right after the deposit is made. As I mentioned the wagering requirements by my opinion not so friendly but at least wee need to wager the bonus only.
I have open my account maybe 1 month ago where I saw that this guys were giving free spins prize. I used few of them and several days ago I decided to deposit and try my luck here. Yes I played my favorite game Piggy Riches and when my balance reached around 10 euros left then I switched the game and played Dead or Alive slot.
I was really surprised when reading their T&C Dead or Alive was not on the restricted games list - playing with a bonus or like many casinos has made the game contribute 50% of wagering. Piggy Riches and Dead or Alive were really empty that day to many dead or empty spins but still wiling to play again her very soon I believe. Didn't have any withdraw but aside that I will rate them 8/10 because of the other things I liked in this casino.
Das ist casino is a place I discovered earlier this month. At first I was a little cautious of playing there, simply because I do love welcome bonuses and the one they offered had a little high wagering requirements. However, after taking a closer look and seeing my favorite software providers in their list, I did become a member.
At the moment they offer only one welcome bonus but it is definitely a good one as it gives 150% match bonus along with 50 free Starburst spins. Since the minimum deposit to get it was 20€, I deposited 20€ and got 30€ bonus. I had a great session playing Drive and Twin Spin slots, but unfortunately I did eventually run out of credits. Then I had a good time with the free spins and at some point it almost felt like I had a decent chance to meet wagering, but that didn't work out.
About a week ago I received an email that I have received 10€ free chip and it had the same 50x bonus wagering requirements. With it I played Drive slot with minimum bets and I managed to clear over 20% of the total wagering, but as usually, a dry run came and I lost all my money.
At the moment I haven't made any more deposits at Das ist casino but I think I will. I really liked their game selection and it was very comfortable for me to play on my phone as the game selection for mobile was wide and I had no tehnical issues. I have also talked with support regarding bonuses and I have nothing else to say that they are professional. They do have interesting promotions where whenever you unlock a new land, you get some bonus, but I haven't experienced that yet. I will play there again and I have no reasons to not recommend them, besides the welcome bonus is a great deal, in my opinion
Dear Blondie, We are pleased to see such review about our casino. We will continue to make an effort to improve our service and to cheer customers with new promos.
Good looking site, lots of games, pretty easy to win.
Withdraw only with bank transfer, minimum 300€, other withdraw method only if you deposit with it, they dont say that, when you start playing or when you ask them 10x why cant I withdraw through skrill or netteler.
Support horror unfriendly, repeat answer as they dont read what you ask for. Its NOT GERMAN casino, its Russian casino so please stop lie to people that you are German casino.
Dear ROŠIĆ N, thank you for a good review about site design! According to withdrawal via Bank Transfer and limits you can find this info on the website https://www.dasistcasino.com/payments. You can use Skrill or Neteller for withdrawing but first you have to make a minimum deposit via proposed payment method. As to support work we take care to improve our service. We are sorry about your bad experience at our casino.
Good new casino with user friendly interface and fast responsed games and partitions on the site.
Dasist Casino :
Fast verification process, good customer service, a good selection of games, no lag, good design concept, fast withdrawal Process, good promotions, and a generous bonus scheme.
I see the rating I'm going to go 8/10 for a reason which ill elaborate on.
As with all the Softwiss group of Casino's they currently do not have MGS software and comparisons
of Casino's to ones that have Mgs with similar turn around speed as far as I'm concerned its an 8 Max till MGS
reappears don't get be wrong everything else is looking ship shape.
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Good selection of game, good welcome package for first deposit.
Slot run slowly with many error, it's not very fun to play, the support don't reply to email and you have a big sensation to be alone playing ....Can't test cashout time, I lost all very faster. I not recommenced this one...