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Costa Games Casino

0
CasinoRank
1.5
Player rating 2 reviews
Complaint response 4 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Completely instant-play
  • Available on desktop or mobile
  • Features Dragonfish, NetEnt, Barcrest Games, and Williams Interactive titles
  • 24/7 support through UK freephone, international phone, or email
  • Secured with SSL encryption
  • Proven fair to UKGC standards
What we don’t like
  • Unavailable to residents of several countries, including the France, and Spain
  • Casino reserves the right to deny or close accounts from regions with high fraud risk
  • No live chat support
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English

Established

2015

Licences

Gibraltar Regulatory Authority, UK Gambling Commission

Affiliate Program

Casino Type

Instant Play, Mobile

Deposit Methods

Entropay, Maestro, MasterCard, PayPal, Paysafecard, Ukash, Visa

Currencies

Euros, US dollars

Withdrawal Methods

Bank Wire Transfer, Cheque, Entropay, Maestro, MasterCard, PayPal, Paysafe Card, Ukash, Visa

Withdrawal Times

EWallets: 48-72 hours
Bank Transfers: 4-7 days
Cheques: 7-15 days
Card Payments: 5 days
Pending Time: 48-72 hours

Withdrawal Limit

Software

Barcrest Games, Dragonfish (Random Logic), NetEnt, WMS

RTP

Not publicly audited

Contact

Support Mail Email: [email protected]
Support Phone Telephone: +44 203 478 2618

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Costa Games Casino is an online casino inspired by the sunny shores of Central America. In addition to the full line of Dragonfish slots and casino games, this casino also offers a limited selection of games from Williams Interactive, Barcrest Games, and NetEnt. A large number of these are available on both web and mobile, giving players a seamless gaming experience. Costa Games Casino is licensed by the UK Gambling Commission and the Gibraltar Betting and Gaming Association.

Restricted Countries and Territories

Due to legal restrictions, Costa Games Casino is unable to accept players who reside in Antigua, Belgium, Denmark, France, Gibraltar, Israel, Italy, Spain, Turkey, and the United States. Additionally, Costa Games Casino reserves the right to deny or close accounts from countries and territories with a history of credit card fraud, as described in their terms and conditions.

Virtual Games

Those who enjoy slots will find many of the most popular titles at Costa Games Casino, including some that can be found in land-based casinos around the world. Among these are hit bonus video slots like Starburst Slot, Sea of Tranquility Slot, Deal or No Deal Slot, Money Mad Martians Cosmic Cash Slot, and Tornado Farm Escape Slot.

Players looking for something other than slots have a decent selection to choose from. In particular, the table games section currently offers different types of roulette, baccarat, balckjack and video poker, from American Roulette, French Roulette, over Sidebet Blackjack to Baccarat Pro Series. 

Live Games

Costa Games Live Casino is home to some of the most popular live table games, such as Live Blackjack, Live Baccarat, and Live Roulette.

Mobile Gaming

Some of Costa Games Casino’s most popular slots and casino games are available in a touch version. Players can access these games by visiting the Costa Games Casino website on their smartphone or tablet. Aside from the different interface, these mobile games offer the same experience as the original web version.

Support

Costa Games Casino has support representatives available 24 hours a day, 7 days a week. Players within the UK can simply call the casino using a toll-free number to get instant assistance. Phone support is available to players in other countries as well, but may incur international calling fees. Agents can also be reached by email. Unfortunately, no live chat option is currently available.

Security and Fairness

Players can rest assured that their time at Costa Games Casino is safe. The entire website is encrypted with SSL encryption from GoDaddy. This prevents anyone from stealing sensitive information like passwords, account information, and financial details.

The Dragonfish platform used by Costa Games Casino is routinely audited by independent agencies. These tests show that the games are statistically fair and offer an unbiased gaming experience, as required by the UK Gambling Commission.

Player Reviews

1.5
2 reviews
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Date
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Player rating
Silentspinz
8 years ago
1

Shocking service from support at costa games. First they send me an email saying join and get 200% first deposit bonus so did this and received only 100% so emailed support. No answer for 5 days. Email them again and ask is my question going to get answered. Another 2 days pass and I get a reply saying they have closed my account.

Skanked my cash as they closed my account just for asking where my other 100% bonus funds were. Stick it where the sun don't shine costa games. Jokers.. if I could have given minus 1 star that is what you would have got..

Message
Costa Games Casino
8 years ago

Hi SilentSpins,

I'm really sorry to hear that you had a bad experience at Costa Games - its certainly not what we aim to provide.

Please be assured that we are an upfront and honest company and maintain our licence from the Gaming Commission.

I'd recommend contacting our Customer Services Department to clarify any issues with your account - I'm sure they'll be able to help you.

Costa Games Casino

JJJJ
9 years ago
2

Good selection of games and deposit bonuses that is it really.

Always have to contact support and they are slow as the 2nd and now 3rd bonus doesn't credit 5th deposit here and highest bonus if you are lucky to get one has be £30!

Think in the week I've been playing, had about 3 bonuses fluffys doesn't seem to give you one either as for free spins you get every few days 10p wins really disappointed in Costa games! Could be so much better.

Message
Costa Games Casino
8 years ago

Hi JJJJ,

Thanks so much for your feedback, here at Costa we are always looking to take what our valued members think on-board and make the changes you want to see!

Many thanks,

Costa Games Casino

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Costa Games Casino Complaints

  • resolved

    0 of 1

  • avg response

    4 days

  • avg complaint life

    4 days

  • avg amount

    782 USD