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Costa Games Casino - Unjustified account closure and confiscation of winnings

UNRESOLVED
Complaint Info
Disputed casino Costa Games Casino
Reason Account closure
Amount £ 500
Posted on April 24, 2016

i have been a member of this casino awhile and have never been lucky playing on this site, but kept getting emails with deposit offers tempting me to play and occasionally having a play on this occasion i deposited £50 taking no bonus and my luck was in winning £500 which i withdrew after looking at the promotion it stated i could link my account with a sister site slots crazy and this would link my vip points i became a member of this site months ago but never deposited after reading the 2 accounts could be linked i made a deposit on slots crazy taking the welcome package now less than 12 hours of playing my account was closed email stated bonuses abuse and i could no longer play on any 888 gaming cassava enterprise site yet my account with slots crazy is still open is this the cause for bonus abuse? anyway £50 deposit no bonus winning £500 made a withdrawal account closed this is not fair and professional costa games needs to sort the problem

Posted on April 24, 2016

looking into the matter further did not realise how many casinos over the past years ive joined which are operated by cassava enterprise all other accounts remain open. not realising at this time secret slots is operated by the same company it has allowed me to play and loose £500 after cassava enterprise had closed my account at Costa games the loss does not bother me but this is truly unfair

Costa Games Casino Complaints

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