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Cosmik Casino

Player Rating 22 reviews
4.8/10
22 reviews
Complaint Response 27 complaints
2 days avg. 27 complaints
What we like
  • 3D video slots from Betsoft
  • Full range of slots, table games, and video pokers from Gamescale
  • Regular and VIP table games
  • 24/7 support through live chat, as well as email
  • 128-bit SSL encryption and firewall
  • Certified fair by TST
What we don’t like
  • No bonus video pokers
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Cosmik Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.cosmikcasino.com/?lang=en
Established
2011
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Italian, Spanish, French, Russian
Casino Type
Download, Instant Play

CosmikCasino is an online casino with a clean, futuristic look. The casino is powered by two gaming platforms: Betsoft,Thunderkick and Gamescale, both of which offer a wide range of slots and other casino games. They hold a gaming license from the jurisdiction of Malta.

Games

Slots are CosmikCasino's specialty. Players at CosmikCasino have access to a wide range of games from both the Betsoft and Gamescale platforms. Play 3D video slot favorites like the Slotfather slot, Sushi Bar slot, and Enchanted slot. You can also try your luck in a number of Gamescale five-reel and three-reel slots, including Enigma, Vanilla Cocktails, Non-Stop Party, Flower Slots, and Bow Wow Slots.

The CosmikCasino table game assortment is very large. In addition to the standard games of blackjack, baccarat, and roulette, players can also enjoy Poker Three, Caribbean Stud, and Blackjack Switch. These games are also available in a VIP format for high rollers.

Video poker players at CosmikCasino have a total of 6 variants to choose from. These are Jacks or Better, Jacks or Better Deluxe, Deuces Wild, Deuces on the Rocks, Alien Poker, and Caravan Poker. Many of these games share common elements, but the paytables and themes are different. Some also offer a multi-hand feature.

Support

CosmikCasino does a fine job at being available for their players. They accomplish this mostly through live chat, the best support solution we're aware of. Players can use live chat and get in touch with a representative quickly, usually within seconds. CosmikCasino also has a dedicated email address and will respond to all emails within 24 hours.

Security and Fairness

CosmikCasino makes security a priority. Anyone who plays at CosmikCasino can know for certain that his or her details are handled with the utmost care. Anytime you send sensitive data to their servers, it is obscured with 128-bit SSL encryption, which makes it impossible for anyone to steal. Anything stored on the CosmikCasino servers is protected with the latest in firewall technology.

Since Gamescale is a relatively new software platform, CosmikCasino has taken the initiative to get the games tested. The audits have been conducted by TST, one of the leading gaming math authorities in the industry. Their latest report is visible to the public in the Legality and Security section of the FAQ.

StallCation

Complaints

Read the complaints other players have left for Cosmik Casino. Learn more about complaints.

Show all complaints
Cosmik Casino - Declined withdrawal without a reason and play problems
I received this 3 days after I applied for a withdrawal of all my funds 400 euros ---In line with our Terms and Conditions regarding irregular play, we have declined your withdrawal request and cancelled your winnings. These Terms and Conditions are available on our site. Your last deposit has been credited to your account balance. Should you have any questions please reply to this email. I have had problems with this site from "time out" signs coming in the middle of roulette and void my game I lost 123 euros because of that .I complained and was told it must be my computer even when I said that if I press on the Time out sign I was taken back to the log in page and my play was started again the page I needed to be on was gone. I found the roulette changed and things that that happened made the playing of it almost impossible like 12 reds in a row and within 5 minites 9 reds came up I had the feeling the I was no longer playing just a machine so I decided to stop playing that site and tried to withdraw my funds @day later I was still waiting for an email I was told would come to arrive. it did not so I asked for an email address to send my required docs to an sent them 2MB of attachments and got back this- Automatic System Message, please do not reply *** This is an automated message to inform you that your email was not accepted by our server for the following reason: Total attachments size is bigger than 5 MB. Please send your message again and remove some of the attachments, so the total size of your email will not exceed 5 MB. You may also send each attachment on a separate email message. Support Center: https://service.callcrest.com/support/index.php?/Conan_Casino - I split the attachment up and received the same reply. so I sent it to the person who look into my complaint about the "time out" saga Jeff Edwards. As follows--Hi Jeff, I tried to send to [email protected] and it was rejected so please could pass this on to the withdrawal team. Please find attached the documents I think you require for withdrawals from Cosmik 1060994 (400.00 Euros). Osiris 92213763 (100.00 Euros). Please pay both to my credit card. As I live with my daughter and she pays the house bills I don't have utility bills in my name and I use my P O Box for all my mail. A lot of the time I am away house and animal sitting for other people when I not booked for that I stay with my Daughter I do own a house and pay the water bills but its rented out and I have never lived there. I have enclosed the water bill for that house because it with all my other mail goes to my P.O.Box as I put down when I joined your site Also attached is a copy of my Passport, Drivers Licence, and Credit Card. Jeff Edwards has already phoned me on my mobile so that should be verified. I hope that is what you require. Regards Maurice The next day I received the rejection letter. I contacted the Casino and - Why was my Withdrawal declined and cancelled my winnings. Angelo: Declined withdrawal. Irregular play, large bets/ doubling up. Me: not good enough Me: tell me where that is in the rules Angelo: please open the general terms and conditions Angelo: Fraudulent Activity and Irregular Play Me: and show me where it happened Me: and show me where it happened Me: I thought this was a straight up site not a con Me: Please ask Jeff to ring me Angelo: ok Angelo: i will inform him Angelo: in the morning Jeff Edwards is the VIP manager. That brings us back to now. Maurice Joyce
staus Resolved
€65
Cosmik Casino - Deposits not been credited to my account balance
I've had a bad experience with Cosmik Casino over the last week, maybe some of this was my fault in not reading the bonus conditions but really who reads them any way, you expect a level of restriction when you are playing and none of those restrictions are in place to prevent you from going over them. It started on 28th Nov when I joined Cosmik, I deposited £60 which converted to 72.69 euros and received a bonus of 112.58 euros I started to play live roulette and made a first bet of 178 euros I quickly started to rack up a big balance as I won 1386 on this first spin, at one point winning a single spin on the roulette of 27000 euros, I eventually stopped playing after a couple of hours with a balance of 17100.27 euros, after trying several times to withdraw a balance, it eventually let me withdraw 16986 euros. Went to bed feeling very happy, but that was the beginning of painful experience that I am now going through, I received the email to tell me my withdrawal was being processed on the same day, however 2 days later I received an email from the finance department of cosmik to advise my withdrawal was being cancelled for irregular play. I queried this with them and was given a standard reply quoting reference 103 of their terms and conditions, I checked these conditions and one of the things on there was that I couldn't bet more than 30% of the bonus at any one time, however at no point during the betting did I get any error messages or preventions from stopping me doing any big bets. So fine, I accept this and ask them to return my deposits I made after I had requested the refund of 16986 euros, as I wouldn't have put more money on if I knew I wasn't going to get anything back from the withdrawal request. Cosmik said that they would honour returning these deposits but have so far failed to do so and its been nearly 3 days since they said they would do this, all they have done at the moment is put back my first deposit, so currently I have a balance of 72.69 euros, which I can't withdraw as they have a minimum withdrawal of 100 euros. I'm now getting the run around saying that they are processing the deposits as quickly as they can, I can't see why this is taking so long as they were quick enough to remove the 16986 euros I had and credit the 72.69 back onto my account. The total deposits that I am waiting for is 472.78 euros on top of my original deposit of 72.69 euros.
staus Resolved
£450
Cosmik Casino - 2500 Euro win revoked and refund declined
Dear Sir/Madam, I begin my complaint with an extract from a review I read on Cosmik casino: At the end of the day it’s all about the fun you had playing and the care provided, and I have only good things to say about them both. It will be a fantastic experience and in my opinion well worth taking a spin at. Well you can imagine how quickly my delight at winning 2500 Euro on a scratch card turned to utter dismay when I was told that my win had been revoked for “irregular play.” A further email from Cosmik elaborated this as being: • Placing total bets equal to or greater than 30% of the value of the bonus credited to the player account, prior to the wager requirement for that bonus having been met. • Placing total bets equal to or greater than 30% of the value of the deposit. • Using the double-up feature to increase bet values. “Total bets” is defined as the sum of individual bets (lines, chips, hands, etc.) within a round, i.e., the total bet amount when clicking the “spin” or “play” or equivalent button Kind Regards, Verification Team I contested this ruling on the ground that I never bet more than 30% of my account deposits. The only time I made a substantial bet (100 pounds at most) was after I had won 2500 – which I contend to be a deposit in my account and therefore clears me of any breach. I arrive at the view of the winnings as a deposit through the ordinary definition of the word: “a sum of money palced into an account.” The winnings were indeed placed into my account and I gambled on the assumption that the account was available to be to gamble. In terms of the conventions of online gambling, many online casinos will direct gamblers to “reversing a withdrawal” if they attempt to make a deposit while awaiting a pending withdrawal (ie. of winnings). In short, Cosmik offer no grounds for why I shouldn't assume a “win” to be a deposit into my account – for, if it isn’t, then how can it be withdrawn. I cannot withdraw something if it hasn't in the first place been deposited into my account. • Thus, before the effective deposit of my winnings into my account I never bet more than 30% of my deposit. I have attached a game history to show this (over some 3000 bets on slots and blackjack tables) • Secondly, there is no suggestion of fraud or suspicious play - Jeff the account manager said in an email to me that no one at the casino believes i was acting suspiciously or fraudalently at any time. I insert a copy of the email from Jeff, Cosmik’s well-known accounts manager, below Hi, Sorry to be late getting back to you. I have put your case this afternoon to the management of the cosmik. I am also waiting to hear what they have to say on the matter. There is no point me going into the in's and outs of things. But i can assure you, that nobody in the casino, thought or thinks you were doing anything fraudulent. Regards Jeff Does this not beg the question? No suggestion at all of any dodgy gambling and yet the winnings have been revoked? Does this not arouse some suspicion about the purpose of the fabled paragragh 103 or 30% rule as some call it? If Jeff’s acknowledgement of my sincerity raised some eybrows, the the advice from Cosmik’s own customer support officer suggests that there is a history of “using” this clause against ordinary gamblers. Matthais advised me to fight against decisions from “accounting.” Why would a customer support clerk counsel against their own accounting department? I insert the relevant conversation below. Me: I apologise if i have been terse. I feel like i have walked into a nightmare Matthias: ‪hang on, I'm looking for his email‬‬ Me: thank you Matthias: ‪not at all, I can absolutely understand you and I sometimes feel like we have to fight against decisions from accounting‬‬ Matthias: ‪you can reach Jeff at [email protected]‬‬ Me: Thanks Matthias: ‪I apologize for this experience Daniel‬‬ Me: Hope your night is better than mine Me: Cheers Matthias: ‪cheers Daniel‬‬ • Thirdly, when I asked the customer service representative – in this case Amelie - whether i was eligible to play Blackjack after my winnings had been revoked she responded, "of course," suggesting that she herself was either: a) unaware of this clause or b) deliberately obscure and not forthcoming to gamblers about the existence of such a clause. I attach below a copy of that conversation: • Me: Amelie am i allowed to play on blackjack? • Amelie: ‪of course, why not?‬‬ • Me: because the minimum bet is more than 30% of what i have deposited from my credit card • Amelie: ‪well in this case not, unfortunately :(‬‬ • Me: Ok. • Me: Cheers • Me: Have a good night • Amelie: ‪cheers, Daniel‬‬ • Amelie: ‪thx, you too :)‬‬ • Fourthly, my win was advertised extensively on the website for a number of days including after my winnings had been revoked. Mathais said that the advertisement could not be removed manually – in which case other gamblers have been deliberately mislead and a notice should be placed on the website correcting the false advertising. Why is it that they can manually revoke my winnings but not withdraw an advertisement which is falsely luring gamblers to believe that people are winning”big” on their site? • Further, Cosmik refunded me only one of my deposits despite cancelling all my wins. The initial two deposits of 20 pounds were never refunded. The refund that they gave was into my gambling account and not back to my credit card even though they knew I couldn’t withdraw the amount because it was less than 100 pounds. In effect, they were locking my money into their website, knowing full well that I have no choice but to gamble it again and hoping I might win over a 100 pounds to withdraw it. But more pressingly, this raises a contradiction in their own interpretation of rule 103 or the 30% rule: If Cosmik regard the transfer of 20 pounds/24 euros into my account as a deposit or reestablishing a deposit, then surely the transfer of a 2500 win from Cosmik into that same account is a deposit, too. If I am only person who can deposit into my account, then the money should have been returned directly to my credit card and I should be the one to enact or make a deposit – something which Cosmik claims they cannot do-ie. make a deposit). Quite Clearly, by Cosmik’s own reasoning, there was a 2500 euro deposit into my account when I won the money, so in fact I never breached the Casino rule by gambling 100 pounds on blackjack after that deposit was made. By way of conclusion, I return to the original « glowing » review that i read about Cosmik on the Reviewed Casinos website. At the end of the day it’s all about the fun you had playing and the care provided, and I have only good things to say about them both. It will be a fantastic experience and in my opinion well worth taking a spin at. Does this sound like fun? And providing care? Or a fanstatstic experience? In fact, given that Jeff acknowledged that no accusation of foul or fraudulent play was being made against me, it is hard to avoid the conclusion that this is just another instance of a bully beating up on the smallest kid in the yard. There is nothing I can do. But I hope I have been heard!
staus Resolved
£40
Cosmik Casino - Yet another withdrawal issue
I opened account with them on 5th November I saw advertise on one of a gambling websites and they seems ok.I feel sorry for my self that I did not check reviews of this casino before I start to play I could avoid this nightmare and bad experience with them. On the same day I deposit 1300 pounds and won 2500 euro. I made a withdrawal on the same evening. They send me an email with my pending withdrawal. Next day I decide to close my account because I want to give up gambling and I send them an email on 6th November. Same day manager Jeff rang me and offer me a bonuses but I said I do not want bonuses just to close my account he response to me that takes 7 days to close my account. In the mean time my withdrawal was pending until 12,11,14. No one contact me regarding my withdrawal I was contacting them milion times to make sure they will process my withdrawal they ask me to send my documents it wasnt easy to send anything because they had automatic system message that my documents size is too big.I spend half day to send my papers to finance department at the end I send everything to Jeff and he passed all my docs to them. My withdrawal was pending for 7 days it seems like they keep that long pending withdrawal to able the person lost the winnings. I passed full veryfication and I was thinking I will get my money shortly. On 12th Nov I received email that my withdrawal is approved. And again nothing I contacted customer support milion times and they said my payment is delayed but hoppefully I should get my money on friday 21.Also they suggest to contact my account manager Jeff he should help me. I decited to email him and he response to get back to him on this matter because they working to close my account< requested on 6th November> After this email I send one more and he did not response to it. This situation is very stressfull and waisting my time . I feel like and idiot who is begging for my own winnings. If This is the worst casino I ever played and I wish to never opened account with cosmik casino with own cosmik rules. They ignored me and do not have respect to my emails and to me. Hope this situation will end up with happy end. Also I check my spam and junk mail constantly and I can proof everything. I
staus Resolved
€2500

Complaint Statistics

Resolved 22
Avg. Amount $ 1,415
Avg. Complaint Duration 17 days
Avg. Response Time 2 days

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Player rating
4.8/10 22 reviews

Top reviews from our players

Love the casino. Amazing bonuses, great support and high payouts, what else can I ask for hehe :D Recommended!!
Thanks askgamblers!!!

I saw an advertisement about this casino on a networking site and then i decided to give it a look . They had bet soft and game scale and i heard for the first tie about the game scale soft ware. I had asked about this casino from some friends of mine and then decided to join this one.

I was very impressed with the welcome package and 20 free spins they had for us. I am always looking for free spins because you never know when you are going to hit a multiplier or some features. They were also giving a no deposit bonus but i lost that in no time and decided to play with my real money. I had played Mr Vegas and also started from this only with real money.

I was betting .50 per spin but i was not getting any where so after some time i decided to increase the stake and was betting 1 per spin and around 40 spins and i had made more than 70 euros. The variance is high but it is not insane as i have experienced it in some casinos. I liked high variance and the return on money is very good.

Then i shifted to under the bed slot and it was a very average slot and i was at no profit no loss most of the time. And in the end decided to leave this casino with a balance of 200 euros and i was very happy about it.

My neteller was blocked because of wrong password attempts by me so i had to wait for a couple of days when my account was working again so it took me almost a week to get my money and i do not blame them at all. I would rate this casino 8.5 out of 10.

Gaming platform looks good and a few good slots.

The 30% of deposit gaming rule. Doesn't appear to be an industry standard rule and what exactly is the point of it, if only to confiscate high value winnings? I played slots and won a few times and gradually increased my wager per payline to €2.00 (8% of deposit value). One of the winners came in at 200x payline wager and another at 50x payline wager. Tried to withdraw €500+ but it was ALL confiscated (even non disputed previous winnings) as I was accused of Irregular/Fraudulent play.

It seems a 'single bet value' per the T&C's isn't actually a single payline or single hand at blackjack, it is the TOTAL amount wagered which may take you over their 30% of deposit value. Therefore 5 hands at multihand blackjack or 5 paylines are not calculated per single bet value for which you get winnings on, it is the TOTAL of said wagers.

Nevertheless, the rule is in their T&C's so best clarify this with them before staking any money as you will have all winnings confiscated. Probably best clarify all 141 T&C's and subsections before considering making a bet. How foolish of me to think they would honour wagers they accepted and provide a safe environment for their players.

I know I did made one review about Cosmik Casino and said about theirs customer support that I was waiting for response 3-4 minutes,so the minute I write that I got email from them that they are giving me 10 euros free and also I got phone call from the Lobby Manager of the Cosmik Casino which told me that those 10 euros,well I did understand it like we are sorry for the inconvenience ,well I guess they changed a lot,meaning in a good way,so ,now I can tell you thats a great support if you ask me.

Thank you Cosmik Casino for the great support and taking good care of your players,I will definitely become theirs depositor !!!

Cosmik Casino which has Betsoft games and Gam Scale and I do like Betsoft game but the other ones not soo much.I did registered long time ago when they were offering 20 euros nodeposit bonus so because I always use free chips I did try their games.I did play for a while but didnt win anything ,although I must say they were giving me few times no deposit bonuses and they have good promotions on deposits,although I have never deposited there.So yesterday I got another email from them,that they were sending me 5 euros free ,so why not use them right?!

I did log in but since they have download version and instant player I decided to download the casino because in the instant player yo cant find all the games.I started to play and for first game I choose to play Mr.Vegas ,well that is my favorite game at Betsoft casinos and off course with a small luck maybe I can do something or play for a while with those 5 euros free.So Mr.Vegas was nice to me ,so from the second spins I hit the free spins features and I like this game because it has 3 bonuses and free sins features.I got 14.50 euros from the free spins ,so yes I could play for a while.

The next 10 spins they were either empty or very small winnings so I changed the game and played Under the Bed slot.This slot was terrible ,well all the spins were empty ,so at the end I did lost all the money and end up with zero on my account. As I read about Cosmik Casino they are solid one ,yes I saw here few ,well 2 complaints but I hope they will be resolved.I never deposited here,because I am not that big fan of the Betsoft games ,although like I said they are ok,good luck !

Not so good customer support,once when they offered me free chip I had to contact them and I was waiting for reply for 3-4 minutes and I think thats too long to wait for an answer or help from them!

Inactive user

Going through the no deposit bonuses I came across a nice 20 euros bonus from Cosmik casino. I have never played in this casino before so I did a little research before taking the bonus and playing. This casino is a mixture of Betsoft and Gamescale and they offer Instant Play. Their gaming license is from Malta. You already know that I don’t like Betsoft so I was ready to give up but I decided to give it a try having nothing smarter to do at the time.

I have to say that I was pleasantly surprised from their website look. It has a good design with just enough animations to give it an expensive look. They also have a wide offer of video slots. Their live chat was available so I decided to have a chat and ask about the bonus wagers. They were instant in their reply but I was a bit disappointed to find out that the bonus wager was 100x bonus. The good thing was that all games are allowed and the maximum cashout is 100 euros. Off course you have to make a 50 euros deposit first before cashout. I looked around their slots and again I was surprised at how well organized their game offer was. I searched through the games and decided to try my old enemy The Slotfather.

I have never had any big wins here but I like the intro where all the wins are given and at the end the Slot father says “ I offer them a jackpot they can not refuse.” I started playing and had some minor wins but as usually I started losing fast. Now I have to say that one thing I don’t like about Betsoft and Instant play is that the slots work too slow. It kind of ruins the whole game. Anyway I moved on to another game True Ilusions and had wins here I have never had in any Betsoft casino. I got one of the bonuses, then I got the other 5 times and finally got free spins too. I was playing on minimum bet and my balance was over 150 euros. I definitely had fun here. I can’t say anything about the cashout because I haven’t had any yet but I will make a deposit here and try my luck. Overall 8 out of 10.

About two months ago after a very nice win easily obtained playing at „3 Cards Poker“ in a Microgaming casino, I began a relentless search of casinos that have this game, allowing wagering on this game and provide a bonus from which I can have a nice win. There are few casinos to meet all these three conditions. Luckily I found Cosmik Casino that offers a bonus of 20 Euro by the coupon at AskGamblers site and the bets at„3 card Poker" counts 10% towards wagering requirements.

The casino is on overall average, and although at certain chapters it wants to be a good one, it fails primarily because of the game graphics and because about all the games are playing too slow. Built on the platform Betsoft - Instant Play and because it runs the games directly from the browser, the game speed is too low with many stumbles. The only thing that helps is that most of the games (except slots) have a version where the turbo feature allows to give up on animation. As I said before, about 50% of the slots are excellent (the 3D slots) , but the Table and Card Games look skinny (except the Roulette tables which look again excellent). The other games such as Video Poker or VIP games have a quality again from medium towards good. There is a special category of Other Games where you will find a Fortune Wheel game with some rules that seemed to me very odd, a few types of Scratch Cards with very low earnings and a Horse Virtual Race that despite its appearance very close to reality moves too slow.

As for me, after I lost pretty quickly 15 Euro at „3 Cards Poker“, I tried a few slots. As I said, the 3D slots make it worth to spend some time here: „Boomanji“, „A Night in Paris“, „Fashion Slot“ (this last one, belonging to Classic Slots, surprised me the most pleasant).

Finally a very good word deserves the online support, which even if you stop for only 2 minutes on the welcome page of the casino, without being logged in, invites you to spend some time here, giving you a lot of bonus offers.

I came to Cosmik Casino by the recommendation of some reviews and after reading their welcome bonus would valid for table and roulette games too, I felt I want a taste of it. The 33 times play through requirement was just the borderline I imagined that could be completed so I quickly deposited €55 and the promised 150% bonus was automatically credited. Truly, I had no other option than to claim it and I don’t like this method at all. I prefer to take my own decision and choose a bonus if I want one and not to contact to support if I don’t.

Cosmik Casino is powered by Gamescale and BetSoft and works bot instant and downloadable versions. I selected the latter one as I believe in most of the times the installed version gives better playing experience with its greater graphic quality and sometimes more selectable games too, but I think it’s not the case here as both option seem exactly the same. In my opinion it would be better to sort games in ABC order and make available a search tab for a quicker and comfortable access to games. One more I found interesting, the Fun Play mode is only available when we’re not logged in. Anyway, the layout is well-designed and beautiful.

I liked their Micro Bet gaming group where we can play with limited number of games placing really low bets. The Micro Roulette has (like NetEnt roulette) a €0.1 minimum bet giving a chance for low budget players to have fun for extended time. I loved to play with it but after the first few spins I immediately looked for the turbo spin option as the wheel was just spinning and spinning and seemed to never stop. The 15-20 sec per spin was too long for me.

Eventually, I got nowhere with my initial deposited money, but had some enjoyable time with some BetSoft tale-like slots with cute characters and lovely graphics but not so generously paying games. I had good first impression of Cosmik Casino. Seemed to me a fine place to play at however their minimum withdrawal limit is €100 that generally I find too much.

Cosmik casino is very great casino the reasons are their great bonuses and nice support! They give amazing pleasure to their customer i admit it that some of their betonsoft games are unique. I love microgaming games but this casino offer me another great casino games that i didn't found since i was playing online casinos. When you deposited to your ewallet you will get some of the alternative payment method and that's not all you will also get their 200% plus 20 FREE SPINS on your first deposit INSTANTLY! Please take note that you will need their code 200%+free spin in order to get that first deposit bonus.

The casino graphics is very nice and very professional the environment of their casino is what they said "futuristic" but for me it's very unique design. The sound of a casino can affect their customer attitude to play their casino and when i get their the music is perfect to their theme and realistic casino!The Gamescale software is an uncommon platform for me but i enjoy it and most of the people that played their games! With the combination of betonsoft and gamescale they made a friendly casino games for the new players.

Loyalty program are part of casino promotion Cosmik casino offered me an exlusive loyalty program rewards for their regular loyal players! They award based on your points and according to the amounts you wager and the games that i played. I want to achieve their VIP level to get some personal customer support and awesome exclusive bonuses and other benefits but i need to deposit and play more in order to achieve that level. I play all of my credits to their slot as i said to get promotion to their loyalty points. I played tycoons, gladiator, slot father and many exciting games i observe if their games are fair and it's truly fair.

I take weeks when i got my first withdrawal to them i didn't disappoint because they processed it immediately and verified as soon as possible. Everything is very good and outstanding! I rated them 9/10 overall except their customer support i will give them a perfect 10!

When they are offered 20 free spins on some various slot I decided to give them a chance and register to them. I found them promotion on a gambling forum but I didn’t saw the specific terms and conditions from the bonus. I saw some user told them experience and they recommend to play with the Rock on slot because this machine had the maximum bet. I went to them home page and it wasn’t seem to inviting, I didn’t like them design and structure.

They had an instant play version so I didn’t need to download it simply I registered through them main site. I was able to make my account to the fifth time because I always had some error when I wanted to create my user. I went to the live chat and told him I wasn’t able to register he told me I need to wait a little time because they had some server issues. So in my fifth tries I successfully make my account then I went to the slots but I didn’t saw my free spins or free money anywhere.

After I started the rooks revenge I get the free games on it almost with the max bet. This slots seems like a cheaper version of the gonzo quest, the multipliers, the falling reels but the graphic and that annoying Indian figure makes lot worst it.

I started to play down my games and I began to collect my free money. Some of the spins are very valuable and the final result from the free spins was 37 euro. I stayed at that machine but I set a lower limit. Even I played lower stakes I lost my money without anything, I played down that bonus money but I didn’t thought about deposit to them.

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