Coral Casino

Item: Coral Casino
Rating: 5.3
Author: Goran G.

Coral Casino

Welcome Bonus

Exclusive

100 Bonus Spins

18+. New Casino players only. Deposit (certain types excluded) and Bet £10+ on Slots games to get 100 Free Spins (selected games, value £0.10 each, 48 hrs to accept, valid for 7 days). Restrictions and T&Cs apply.

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Our Rating CasinoRank

5.3/10

CasinoRank

Player Rating 28 reviews

5.3/10

28 reviews

Complaint Response 7 complaints

6 days avg. 7 complaints

What we like

Huge number of games from the world's largest software platforms
Both live and virtual games casino available
Highly responsive E-Message support team, as well as international phone service
Protected with SSL encryption
Open with game fairness information

What we don’t like

Phone service not available 24/7

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Goran G.

Coral Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.coral.co.uk

Established

2002

Licences

UK Gambling Commission, Government of Gibraltar

Company

LC International Limited

Affiliate Program

Entain Partners

Languages

English

Casino Type

Instant Play, Mobile, Live Casino, Sports

Mobile Apps

IOS, Android

Deposit Methods

MasterCard, Visa, Google Pay, Apple Pay, Maestro, Bank Wire Transfer, Neteller, PayPal, Paysafecard, Skrill

Deposit Fees

Withdrawal Methods

MasterCard, Visa, Maestro, Google Pay, Apple Pay, Bank Wire Transfer, Neteller, PayPal, Skrill, Paysafe Card

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

British pounds sterling, US dollars, Euros

Pending Time

0-72 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 2-6 days
Card Payments 1-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Playtech, NetEnt, IGT (WagerWorks), WMS, NextGen Gaming, Blueprint Gaming, Barcrest Games, Quickspin, Red Tiger Gaming, Pragmatic Play, Play'n GO, Novomatic, Yggdrasil Gaming, Big Time Gaming, Eyecon, Elk Studios, Push Gaming, Thunderkick, Bally, Ainsworth Gaming Technology, iSoftBet, Realistic Games, High5Games, Booming Games, Inspired, Foxium, Northern Lights Gaming, Light & Wonder, Slingo, Betdigital, Just For The Win, Golden Rock Studios, Red7 Slots, SYNOT Games, Storm Gaming, Core Gaming, Reel Time Gaming, Atomic Slot Lab, Amatic Industries, Games Global, Iron Dog Studios, Indigo Magic, Reflex Gaming, Peter & Sons, 1x2Games, Nolimit City, Evolution Gaming, Snowborn Games, Playson

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

Coral Casino is one of the largest online casinos in the world. Powered by software platforms like NetEnt, CryptoLogic, IGT, and Electracade, they offer one of the most diverse selections of games around. The casino is licensed in the prestigious jurisdiction of Gibraltar.

Security and Fairness

To ensure that no one risks losing their personal or financial information when playing their games, Coral Casino has installed various protection mechanisms in their casino. Any sensitive data is guarded by SSL encryption as it travels to the Coral Casino server. Additionally, they abide by very strict rules imposed by Gibraltar that ensure that your data does not leave the casino's hands.

Game fairness is certainly not an issue at Coral Casino, either. All of the software they use has been tested and continues to pass these audits on a regular basis. Coral Casino even goes so far as to allow players to see various audits for themselves. Just contact the casino if you'd like more information.

Support

Coral Casino does a pretty good job at ensuring that players can get the assistance they need. Players can contact the online casino at any hour of any day through its various support channels. Use the E-Message or email system to get an online response within a few hours, or use the phone number available from 7AM to 11PM GMT. Although they don't technically have live chat, their E-Message system is known for being particularly fast, and many players get a response within 30 minutes.

Virtual Games

As mentioned, Coral Casino uses games from a large number of software providers. This gives players a ton of diversity, particularly when it comes to video slots. The Games section contains the vast majority of these slots, so you'll probably want to go there instead of the Casino. They include popular titles like The X Factor, Monopoly, Fantastic Four, and Iron Man, as well as many others. Those who like three-reel games will also enjoy a multitude of different games, each with its own paytable and theme.

If you're looking for table games, Coral Casino has plenty. Choose from a variety of different blackjack variants like Blackjack, European Blackjack, and Single Deck Blackjack. You can also try out numerous types of roulette, as well as baccarat, red dog, or 3 Card Poker. Coral Casino even has the unique Trente et Quarante game if you're looking for something truly unique.

Video poker players have a fairly good amount of variety, as well. Coral Casino offers players a diverse selection of video poker games ranging from Jacks or Better to All American Poker. Although it is not as diverse as that of some other platforms, the selection of video poker at Coral Casino contains games that are well-made and fairly generous.

Live Games

If you want to get a more realistic thrill, Coral Casino also offers a complete suite of live gaming options. You can get in on the action 24/7 without having to download any software at all. In fact, you can play the live casino from within the same Web browser window that you play the virtual casino games. Choose from live baccarat, blackjack, or roulette to start playing against a real dealer.

Gallery

Please note that the featured screenshots, while valid when taken, may no longer be accurate.

Complaints

Read the complaints other players have left for Coral Casino. Learn more about complaints.

Show all complaints

Submit complaint

Withdrawal delayed for week

I have been trying to withdraw funds from coral casino for over a week, when i text the casino they tell me to wait 24 hours, then when I text them again they say there is a problem, they don’t explain to me what the problem is they just seem to blame the card issuer, after they said to check with my card issuer the card issuer has told me it’s a problem on coral casinos end, they have told me countless times that the money will be in my account in 24 hours and it’s not, I just feel I am being lied to and I think they are not giving me any explanation whatsoever, they recently reopened my account after a short ban and they said my money will be processed into my account, maybe 2 hours later they say part of my withdraw was cancelled, I still have not received any explanation on what is going on, it is very unprofessional on there end considering I have won this money fair and square and they are keeping it, I just want my funds withdrawn or at least an explanation on how I can help fix this situation.

Unresolved

€180

Interrupted bonus game caused me 494 GBP

I have played on mobile xperia ( chrome browser) on Spiderman slot few days ago. I had a bonus game The Fight. I choose 5 Spiderman Items in row and beat The goblin. The power bar of Spiderman was full and I get multiplayer x6. The winning of this bonus game was 590 GBP and overall account balance on slot was 860 GBP. I didn't spin again, just quite from the Slots, and my account balance was the same as before the bonus game about 260 GBP.. I goes to the Slots again and on my screen displayed the message " The game was interrupted" and it sent me back to the bonus game, but power bar of Spiderman was already on the half and I had no chance to repeat previous winning. After this bonus game I just won 96 GBP not 590 as before. I have played on this slot since about 2 years and never had issues like this. The history on my account just shows the winning 96 GBP and there is 10 mins gap. I have reported it many times on livechat and e-mail and They keep respodning the winning was 96 GBP... I don't know what to do else..

Unresolved

£494

Excluded account no refund

Created a new account with coral without an issue, deposited £200. Asked the casino before depositing further if I had previously had an account as I thought I might have had but it was closed etc, hence being able to open a new one. Told by coral I was previously excluded and new account was closed. They accused me of circumventing their rules by using new details! I used the same name, date of birth, and email, which they claimed was different because I accidentally used a capital G for gmail and the old account was lowercase g. Ridiculous that a large group like that can be fooled by a case mistake in an email. Also I've moved house in the last few years which meant their system could not find me. Requested a refund as I shouldn't have been able to open a new account and they refused, said it was my responsibility not to open a new account. Surely it's their responsibility to make reasonable checks against their database?

Unresolved

£200

Self Exclusion

I recently opened an account with Coral and played the casino slots, winning £74,000 (£74k). Having submitted a withdrawal request my account was frozen the next day. I contacted Coral to find out why and was told that the account had been self excluded 4 years ago in September 2011 and that the winnings would be withheld. I genuinely have no recollection of this. I asked Coral to investigate further and received an email saying that I have had 'several' GalaCoral accounts (wasn't aware Coral and Gala were linked) and that I had tried to circumvent the system and that while my deposit would be returned, i would not receive the winnings and that is the end of the matter. Firstly, I have made no attempt to circumvent the system. Coral confirmed that my name, email address, and phone number were all identical. I also believe the password used would have been an exact match. The only change is my address as I moved 3 years ago. Secondly, Coral confirmed that their policy is to return all deposits (win or lose) when duplicate accounts are set up. If this is the case, then why haven't my deposits from the 'several' accounts been returned? Whichever way this is cut I believe that Coral (GalaCoral) have very poor account matching to prevent players from opening multiple accounts and that they happily take bets which lose, but fail to honour winning bets. I have requested proof that the Coral account was self-excluded and have had no response. I would like to take the matter further, but not too sure how. Any advice or help would be greatly appreciated. Thanks, Matt

Unresolved

£74,000

Software glitch cost me a loss of £2100, casino refused full compensation

Played a session of 34 rounds of multi hand blackjack on Coral. Software felt wrong throughout (I've played a lot on the site in excess of 20,000 blackjack hands). Had 3 issues. On 2 hands the software 'skipped' over a hand where I wanted to hit (or double) without giving me a chance to make a decision and did not display the warning that I was standing on a hand where I couldn't go bust. Another hand where I hit, the card that came made my hand bust then the system draw another card to the hand. This should not be possible. In the account history it is displayed differently with the extra card being applied to the next hand. I've attached screenshots which explain this. Contacted Coral asking for the amount lost during the session (just over £2,100) to be refunded as their was clearly a problem with the software. Almost 2 weeks later I had 2 live chats where the agents confirmed Playtech had come back and admitted a 'glitch' in the software. Unfortunately I don't have evidence of this. After a further two weeks Coral came back and said I was using a bot which I strongly refuted. They said if I wasn't using a bot it must be a problem with my mouse. I've advised them this is ridiculous, and if it was a mouse issue it would have affected all the hands I played and my play on other games. Coral refunded £450 as a gesture of goodwill due to the many delays with responding to the complaint and have suspended my account. This isn't right the full amount lose during the session needs to be refunded.

Unresolved

£1,650

Refusing to comply with their own responsible gaming policy, previous self-exclusion not honored

Coral let me open and deposit 400 in a new account. Even though I self-excluded an account years earlier which in their words "was never to be reopened" due to bankruptcy through gaming problem. I was honest enough to tell them all of this. I accept some responsibility but as a problem gambler knows, it is very hard without adequate blocks in place. They refuse to refund my deposits. I opened new account under exact same personal details as before.

Resolved

£400

Self exclusion not respected

My issue is with Gala Coral's self-exclusion policy. Having made them aware of my gambling problem in December 2013, and subsequently having my Gala Casino account closed and a 12 month self-exclusion placed on my account I was able to register a new account with Coral using their phone application on 11/05/2014 and deposit over £1000 using the same details (address, phone number, debit card) without any verification. I am aware that exclusion from Gala Casino results in exclusion from all Gala Coral's services. When I had previously tried to set up another Gala Casino account after my exclusion I was sent an email asking for a number of verification documents including my passport and bank statements. This leads me to ask why I was allowed to sign up to a Gala Coral service on this occasion without any form of verification. Whilst using the service, my account was suspended for a brief moment when trying to deposit funds. I talked to an online advisor, expecting my exclusion to be flagged. They asked for my account name and instantly allowed me access to deposit more funds and continue playing. I feel I should never have been allowed to register a new account in the first place but surely this is when they should have identified me as someone who was excluded. As someone who has issues with gambling, I strongly rely on my exclusion from gambling providers and feel they have not done enough on this occasion to prevent me from using their service. I have the relevant evidence to support my case and have attached a transcript with an advisor who confirmed my 12 month exclusion. I emailed Coral on 12/05/13 with my complaint. I received a reply from one of their customer service team explaining my query had been passed on but am yet to receive a further response.

Resolved

Coral Casino Complaint Stats

Resolved 2 / 7

Avg. Amount $17,183

Avg. Complaint Duration 6 days

Avg. Response Time 6 days

Review this casino

Share your thoughts with other players

Player Rating

5.3/10 ● 28 reviews

Top reviews from our players

Welch71

6 years ago

3/10

I like in coral casino the Big selection of games and the weekly Bonuses also they always send emails to! Would like to can withdraw also because is impossible :(

Games freeze always! Spend hundreds of pounds with a hope for free spins! Always 2 scatters, Would not recommend it! I know is a gambling but is not normal to spend over 200£ on 20p and 50p and not get once free spins! Aware!!!

SerDN

7 years ago

1/10

Scammers! I do not recommend gambling here, they do not allow you to withdraw your money using any excuse for it. It is the worst online betting site. BE CAREFUL!

Jdmelis

8 years ago

1/10

Be very careful when playing slots, I usually play rainbow riches pic and mix. I play the £10 big bet or super spin which triggers ider 5 spins on you win a bonus play. When I play for a while I do not look at my balance on every spin, but when I have £30 and you spin once at £10 get an error message and find my self with only £10 in my wallet there is the finely some sort of scan. Spoke with the chat assistant to tell me that I spin 2 times in the same moment! Well why was the bonus or the 5 spin not played then?

I had noticed the same thing months ago but I was playing larger amount and for a longer time, you always get an error message and tje money for that spin dissapears.

In result I have just closed my account

czarnyproch

8 years ago

1/10

Nothing special when you think is fair and in real is not even close to it !!! And is not first time shame on them

After I finished with one pair of KINGS and none of players had anything better i lost it when I should win .. it is happend all the time my husband play also and have same problem.

ginger555

8 years ago

10/10

I have been playing the slots with coral for over a week now, and it is the best online casino by far. I've had loads of big wins and the withdrawal time is absolutely amazing....so quick and no hassles. I withdrew £500 in the wee small hours and it was in my pay pal account that very same afternoon. I have played many online casinos but I will now stick to using coral....love it.

There is honestly nothing I dislike about coral, I have never had any problems with anything...so I am very happy to continue using them.

Inactive user

9 years ago

8/10

Well,i like the exclusive game slots from Coral. I like the promotion they have, and the games and site animation graphics. I like the Connect card, witch is allowing you to deposit or withdraw money from you're on-line account, on you local Coral shop. The customer service is very good (i will give them a 9 from 10).

I deposited a lot of times amounts between 10-30, and I won many many time,amounts between 200-300-400 or even 600-700 pounds

I dislike the fact that withdraws are taking to long, pending withdraw and the revers withdraw is killing me! :))) This is the reason I don't write about this. I don;t know how fast is this casino paying,because (even if I won many time's, I did not made a withdraw form the start to the end).

I had a bad experience with a promotion also.I made a 10 deposit, I won like 60,when I decide to take a 50 pounds promotion on live casino (you have 50 pounds,and they are giving you 50 from them). I played all the money, and I lost. I thought that was it, and the promotion is over. After 2-3 days, I made a new deposit, I won, and when I want to withdraw, I saw that I can withdraw only a part of my winnings, the rest was part of the bonus :(

Even if I did not get any money from this casino, I think is a good one!

maxbr83

9 years ago

1/10

Tragic casino, they banned me 1 hour after deposit

sevsred

9 years ago

1/10

Nothing I would stay well clear of these coral they don't pay.

Would not use coral I was a member for 5 years then on week I was playing slots and won a good sum of money but they pain a third of it then refused to pay saying there had been a glitch in the game software 5 of my friends had a go on the same game and all lost. I Played it for 4 days loging on and off but they refused to pay and closed my account keep well clear.

nellynizzle

9 years ago

1/10

I signed up had a email saying duplicate accounts...but all other accounts have been close for me to continue with my newly created account (although the only account I ever had was about 10 years ago and hadn't used it in probably 8years so would of been dorment anyway) so I played the new 1 played bingo poker slots got up to £733 now theyve closed my account due to duplicate accounts after enabling me to play this one lol and sent me the £15 I deposited on there saint I'm not allowed the £733 end of discussion there robs don't play

Sarah1

9 years ago

1/10

I like the loyalty point system. There is nothing else good to say.

Without a shadow of a doubt the worst customer service experience I have ever had to endure.

A genuine complaint, that should of been dealt with promptly, in house, has now lead to me having to contact IBAS and the UKGC.

Absolutely disgusting level of customer support, I'm honestly shocked that such a well known company can have such terrible levels of assistance from agents.

Misleading in game bonus features, encouraging players to wager more for a free spin feature are not upheld when the bet is placed and customer support have zero interest in trying to resolve the matter.

A lengthy trail of emails, including one where I had bullet points to enable the staff to easily address the issues at hand were rudely dismissed with generic answers.

Livechat is awful, It takes far too long for Agents to reply and they also don't care. Even speaking to a supervisor yielded no results. Please note that I requested a livechat transcript to be sent to me which they said they would send, only if I paid £10 for the pleasure and it would take up to 28 days for the request to be processed. Tip: if you ctrl+A then ctrl+C while still in the chat all the text is copied. Open a blank page for text such as notepad then you can ctrl+V the transcript for free, how I wish I had thought to do this with the first chat I had. When asking for a reference number to provide to IBAS for my complaint they gave me a date/time stamp of a previous livechat which is not what I required at all.

Bottom line, if you enjoy torturing yourself with inept, simple minded, incapable members of support, please go ahead and enjoy Coral, you're in for a treat! If like me, you prefer your support to be able to perform the role they are paid for then avoid this company like the plague.

Best of luck to any who are in a similar predicament, you have my sympathies.