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Coral Casino - Interrupted bonus game caused me 494 GBP


Complaint Info

Disputed casino

Coral Casino


£ 494

Posted on January 11, 2016

I have played on mobile xperia ( chrome browser) on Spiderman slot few days ago. I had a bonus game The Fight. I choose 5 Spiderman Items in row and beat The goblin. The power bar of Spiderman was full and I get multiplayer x6. The winning of this bonus game was 590 GBP and overall account balance on slot was 860 GBP. I didn't spin again, just quite from the Slots, and my account balance was the same as before the bonus game about 260 GBP.. I goes to the Slots again and on my screen displayed the message " The game was interrupted" and it sent me back to the bonus game, but power bar of Spiderman was already on the half and I had no chance to repeat previous winning. After this bonus game I just won 96 GBP not 590 as before. I have played on this slot since about 2 years and never had issues like this. The history on my account just shows the winning 96 GBP and there is 10 mins gap. I have reported it many times on livechat and e-mail and They keep respodning the winning was 96 GBP... I don't know what to do else..

Posted on January 15, 2016

Dear @sturridge60,

Any update regarding your complaint? Thank you.