General Information about CoolCasino
CoolCasino is an online casino that offers a catalogue of games from industry-leading providers and upcoming studios. The casino supports various languages, which we have listed above.
You can register using any device, including the latest handsets. If you’re a mobile gamer, you can access games on the go at any time. Our casino reviews can help you choose a reliable casino, so keep reading for more information.
Payment Information and Options at CoolCasino
The casino supports a variety of payment options. We have listed all the ones they support in our tabs above, and you’ll also see them once you register and open the cashier. The minimum deposit is currently €10.
You must complete the casino's verification process before you can request a withdrawal. The casino will send you instructions when you need to complete it.
If you process a withdrawal, the casino aims to process it within 72 hours. This timeframe does not include the verification process. Terms and conditions state that you can withdraw up to €50,000 in a 24 hour period.
If you have accepted casino bonuses, you’ll have additional terms and conditions and wagering requirements to complete before you can cash out. The maximum bet with bonus funds is €5
Customer Support at CoolCasino
The casino has support options, so if you ever need help, you can get it. One of the fastest options is probably live chat, which is open from 09:00 to 00:00 CET. If you need help outside of these business hours, you can still launch the live chat feature but you will be prompted to leave a message and your email address. The casino will respond by email as soon as they can.
You can also email the casino at any time. If you scroll to the bottom of the casinos' website, you’ll see their email address.
The casino also has a Support Portal. There are answers to common questions, so it may also be worth checking here before reaching out for support.
Games at CoolCasino
CoolCasino has a great selection of the latest games, including online slots. You can enter the games lobby to gain access to their entire collection. There are multiple gaming providers available, which we have listed in our tabs above.
You can see which games are trending or search for your favourite games. There’s a good mix of video slots, progressive jackpot slots and Megaways.
The casino also has a selection of table games, including versions of blackjack online, roulette, poker and more. Or, you can try the live casino games which are similar but are played in a real studio, with human dealers. There are games from the likes of Evolution Gaming, Pragmatic Play Live and more.
CoolCasino’s Commitment to Responsible Gambling
The casino has responsible gambling measures in place. You can find plenty of information on their site along with a self assessment test.
You can set daily, weekly and monthly limits on how much you deposit by contacting customer support. If you need to take a break, you can set a cooling-off period ranging from 24 hours to 12 months. You can also self-exclude if you need longer. You can contact the casino by email to activate either of these options.
