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CoolCasino

6.6
CasinoRank
0
Player rating 0 reviews
Complaint response No complaints yet
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • High withdrawal limits
  • Live chat is available
  • Low deposit options
What we don’t like
  • Slow withdrawals
  • Live chat is not 24/7 (09:00 - 00:00 CET)
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, German, Finnish, Estonian, French, Canadian, Portuguese

Established

2020

Licences

Estonian Tax and Customs Board

Affiliate Program

Casino Type

Instant Play, Live Casino, Mobile, Sports

Deposit Methods

Zimpler, Bank Wire Transfer

Currencies

Euros

Withdrawal Methods

Zimpler, Bank Wire Transfer

Withdrawal Times

EWallets: Not offered
Bank Transfers: 0-72 hours
Cheques: Not offered
Card Payments: Not offered
Pending Time: 0-72 hours

Withdrawal Limit

EUR 50,000 per day

Software

Pragmatic Play, Playson, Nolimit City, NetEnt, Push Gaming, Red Tiger Gaming, Wazdan, Hacksaw Gaming, Fantasma Games, Play'n GO, 4ThePlayer, Big Time Gaming, Quickspin, Games Lab, Inspired, Pocket Games Soft, ReelPlay, Relax Gaming, Yggdrasil Gaming, Spearhead Studios, Peter & Sons, Evolution Gaming, Thunderkick, Gaming Corps, Swintt, Spribe, Bulletproof Games, Reflex Gaming, Blue Guru Games, Four Leaf Gaming, Electric Elephant, Evoplay, Kalamba Games, Storm Gaming, Red Rake Gaming, Felt Gaming

RTP

Not publicly audited

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Editor’s View

CoolCasino has a selection of games set in a safe and secure online environment. The casino is nicely laid out, with nothing too confusing. It’s available across multiple platforms and supports a few different languages. You’ve got a few different support options, although live chat is not currently open 24/7, so bear that in mind. 

General Information about CoolCasino

CoolCasino is an online casino that offers a catalogue of games from industry-leading providers and upcoming studios. The casino supports various languages, which we have listed above. 

You can register using any device, including the latest handsets. If you’re a mobile gamer, you can access games on the go at any time. Our casino reviews can help you choose a reliable casino, so keep reading for more information. 

Payment Information and Options at CoolCasino

The casino supports a variety of payment options. We have listed all the ones they support in our tabs above, and you’ll also see them once you register and open the cashier. The minimum deposit is currently €10. 

You must complete the casino's verification process before you can request a withdrawal. The casino will send you instructions when you need to complete it.

If you process a withdrawal, the casino aims to process it within 72 hours. This timeframe does not include the verification process. Terms and conditions state that you can withdraw up to €50,000 in a 24 hour period. 

If you have accepted casino bonuses, you’ll have additional terms and conditions and wagering requirements to complete before you can cash out. The maximum bet with bonus funds is €5

Customer Support at CoolCasino

The casino has support options, so if you ever need help, you can get it. One of the fastest options is probably live chat, which is open from 09:00 to 00:00 CET. If you need help outside of these business hours, you can still launch the live chat feature but you will be prompted to leave a message and your email address. The casino will respond by email as soon as they can. 

You can also email the casino at any time. If you scroll to the bottom of the casinos' website, you’ll see their email address. 

The casino also has a Support Portal. There are answers to common questions, so it may also be worth checking here before reaching out for support. 

Games at CoolCasino

CoolCasino has a great selection of the latest games, including online slots. You can enter the games lobby to gain access to their entire collection. There are multiple gaming providers available, which we have listed in our tabs above. 

You can see which games are trending or search for your favourite games. There’s a good mix of video slots, progressive jackpot slots and Megaways. 

The casino also has a selection of table games, including versions of blackjack online, roulette, poker and more. Or, you can try the live casino games which are similar but are played in a real studio, with human dealers. There are games from the likes of Evolution Gaming, Pragmatic Play Live and more. 

CoolCasino’s Commitment to Responsible Gambling

The casino has responsible gambling measures in place. You can find plenty of information on their site along with a self assessment test. 

You can set daily, weekly and monthly limits on how much you deposit by contacting customer support. If you need to take a break, you can set a cooling-off period ranging from 24 hours to 12 months. You can also self-exclude if you need longer. You can contact the casino by email to activate either of these options. 

Final Verdict on CoolCasino

CoolCasino has a good selection of the latest online slots, jackpot slots, Megaways, table games and live casino games. We struggled to find any specific menus for bonuses, so check out our bonus section below for the most up-to-date offers. 

If you need help, there are a few support options, including live chat. It’s only open during business hours, but you can still leave a message within the live chat box and wait for a reply. The casino supports a few safe and secure payment options and is fully licensed and regulated by the Estonian Tax and Customs Board.

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CoolCasino Complaints

So far not a single complaint has been filed against this online casino.