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Caxino Casino

Our Rating CasinoRank
7.6/10
CasinoRank
Player Rating 16 reviews
7.7/10
16 reviews
Complaint Response 3 complaints
2 days avg. 3 complaints
What we like
  • Home to leading software companies
  • User friendly lobby
  • Live chat is 24/7
  • Mobile friendly games
What we don’t like
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Caxino Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.caxino.com/
Established
2020
Licences
Malta Gaming Authority
Company
Affiliate Program
Languages
English, Finnish, Japanese, French, German, Norwegian
Casino Type
Instant Play, Mobile

Caxino Casino is an online casino where members can enjoy a range of games that range from video slots and table games to their live casino games. The site is also home to a number of well known software companies which include NetEnt, Microgaming, Push Gaming and Red Tiger Gaming. The site supports multiple languages and can be enjoyed instantly through a web browser or on the go. Caxino Casino is licensed and regulated by the Malta Gaming Authority. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Afghanistan, Curacao, Cyprus, Ethiopia, Iran, Syria and the United States of America. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Caxino Casino is also available on the go through almost any mobile device for complete convenience. Players can load the casino through a compatible mobile browser without the need to download an app. The mobile version of the site is home to hundreds of games, just like the web version. 

Security and Fairness

When it comes to security the casino takes this seriously which is why they have encryption methods in place. These are there to ensure details such as personal data and financial transactions are always encrypted before being transmitted over the internet.

Games are also monitored for fairness with an industry standard random number generator. This means game results will always be fair and random and have not been manipulated

StallCation

Complaints

Read the complaints other players have left for Caxino Casino. Learn more about complaints.

Show all complaints
Caxino Casino - Delaying payment requesting documents that doesnt exist

Dear AskGamblers Complaints Team,

I am submitting a formal complaint against Caxino Casino due to an unresolved withdrawal issue.

On February 27th, 2025, I won €9,169 at Caxino Casino and requested a withdrawal. I have fully verified my account by providing all requested documents, including:

A government-issued ID

Proof of address

A selfie holding my ID-card

Proof that I own the card and account used for depositing

All these documents have been reviewed and approved by Caxino.

However, the casino additionally requested a bank statement covering the period from January 27th, 2025 to February 27th, 2025, showing the deposit transaction and all other activity on the account. The problem is that I only opened my bank account on February 25th, 2025, and therefore, it is impossible for me to provide a statement covering the requested earlier period.

I have explained this situation to Caxino multiple times, providing evidence regarding the date my bank account was opened. Despite this, the casino continues to respond that they are "investigating" the matter, without any progress or resolution. It has now been over two months since my withdrawal request, which I find to be completely unreasonable and unjustified.

I respectfully request AskGamblers' assistance to intervene and help facilitate the release of my €9,169 withdrawal without further delay.

Here are my account details:

Name: < name removed >

Username: < removed and sent to casino >

Registered Email: < sent to casino >

Please let me know if you need any additional documents or screenshots to support my case.

Thank you for your help and assistance.

Sincerely,


< name removed >

staus Resolved
€9169
Caxino Casino - Widthdrawal not being approved

Hi, I have recently been very lucky and had a win of $36,000 in Caxino, which along with Wildz is my favorite casino to frequent but I am now having a bit of a poor experience since getting this win, I've requested Widthdrawal on 02/08 and my requests have yet to be approved.

I have done what was asked of me and raised the withdrawal requests as 9 requests for $4000 each as support advised me this was the max for each transaction. Documents were requested to prove my bank account which I provided as soon as I could and were seemingly accepted promptly.

Every time I contact support I am advised that the payments team have not yet picked up the requests however it has been "escalated" which whilst should mean that something is being done, I have not had any updates or resolution

Usually, when making a Withdrawal it is processed quickly for me and I understand this is a larger amount of money than usual but when I am constantly told that there is a delay with no explanation and am told it's not even been looked at by the payments team it has been very frustrating.

I have also sent 2 emails and had no response to either which is upsetting as I haven't experienced this before but it seems when it comes to larger wins my emails might be ignored?

I am at the very least wanting to know why the payments team have not looked at the requests even though I was advised it was "escalated" and at the very most I would just like the withdrawals to be approved

staus Resolved
$36000

Complaint Statistics

Resolved 3
Avg. Amount $ 17,358
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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Player rating
7.7/10 16 reviews

Top reviews from our players

Caxino: Reel-y Good Times!

Alright, let's take a fresh take on Caxino Casino, shall we? Buckle up for a breezy night stroll through this online Rootz amusement park!

Caxino Casino, the plucky sibling in a family of online Rootz casinos, has been carving out it's own niche alongside Wildz and Wheelz. But now it's merged together as one account for all Rootz casinos.

I was lured in by their intriguing welcome offer of 100% match bonus and 100 free spins. Sounds great, right? Well, hold on there! These spins are doled out like breadcrumbs, 10 per day for 10 days. It's as if Caxino is playing hard to get, making us come back daily like we're on some sort of gambling pilgrimage. Why can't we players have the entire 100 free spins at once, we gave you our deposits in full!

With my deposit burning a hole in my virtual account, I set my sights on Jammin Jars 2, persistently determined to crack open that Gigajar feature. I rode that fruit-filled frenzy all the way to max collection, but let's just say the juice wasn't quite worth the squeeze. 😉

Now, here's where things get interesting. Despite my fruit-filled frustrations, Lady Luck decided to blow me kisses of fortune. My total deposits of $4063.73 and withdrawals of $6275.58, I waltzed away $2211.85 richer in a span of 2022 - 2024. Talk about a satisfying tongue after the kisses!

The cashouts? Faster than a cheetah pouncing on it's next meal! From pending to processed, the money hit my account, usually within a day or two but most often it's within a couple of hours about 9hrs if it does.

I'll be honest, my head's been turned by the shiny new Spinz. But don't count Caxino out just yet! I'll be back to take Runner Runner Megaways for a spin, since Spinz seems to have a bit of a hiccup with that particular game there.

I'd give Caxino a solid 9 out of 10. It may not have all the bells and whistles of it's flashy new sibling, but it's got enough tricks up it's sleeve to keep this gambler coming back for more slotting adventures. Just please don't tell Spinz I said that, I wouldn't want to make it jealous!

You really want to know why Caxino is missing a star? It's because before the update I had a max Gigajar filled to the top. When they updated everything my max collection on Jammin Jars 2 has been reset. All my bets and efforts have caused me to avoid Caxino because of that situation. I don't think support is able to help me get my progress back!

I have been apart of the Caxino Extra vip for 3yrs and I thoroughly enjoy getting my 🎁 I am from New Zealand and the Skrill withdrawal method is instant so that's such a big advantage to be in Caxino Extra. I would highly recommend Caxino and any sister sites as overall they all deserve recognition.

There's nothing I could say I dislike about Caxino however I would love to suggest a system where a player can transfer to there own account in the other sister sites.

Hi Thelmachch, We are happy to hear that you have liked our sites and enjoy your time with us. I am glad we can offer you fast withdrawals and that you like our sister sites also. Regarding your improvements I will forward this if this could be a possibility in the near future. Otherwise I wish you a lovely day! Sincerely, Sebastian Customer Representative Caxino

user avatar

I am Canadian, and most of the casinos out there are going full abuse of KYC rules, and lots of them simply feel like slots are not acting normal, like laggy/not random/rtp? Not on caxino, I was literally surprised by the fact that slots don't lag out there, no suspicious feeling while playing and I got some bonus on slots I did not bonus for ages on other sites. Overall it feels very fair. I gotta say it was my best experience with an online casino since a while. I won some, I did a cashout yesterday and received an email today saying deposit is approved and sent. No waiting. THX for being the minority treating customers so well. I will come back for sure. Also visa works there. Which is amazing! Great experience.

Not much, they miss some providers. But got a good selection of games anyways. Really nothing negative to say about this casino. My best experience at an online casino since a while... I'm not feeling scammed like so many others or treated incorrectly. Thank you for the great service.

Appealing website. They have games that are rare on other website. I thought I was going to like their method to progress through levels. They have live chat.

Canadians: Don't waste your time with this casino. Poor customer service. Got my account blocked after one payment through interac e-transfer the safest payment method to make sure it's coming from your own account out there and getting paid back easily.) Unbelievable. Would not recommend this website to have fun.

Dear NK514, Thank you for your review. 

When it comes to the payments, our relevant department has to follow set regulations and there could be multiple reasons, why your account was blocked after the Interac payment; however, accounts will not be blocked without any valid reasons. 

We are sorry to hear you have not had a good experience with our customer service, however, you are always welcome to contact us and we are determined to change your experience for the better - especially if you feel you have not gotten clear information regarding your account, you can send us an email or contact us via the Live Chat and we can look into it. 

We are happy to hear you like our website and selection of games, as well as the level-up system! 

Wishing you a good day forward! 

Sincerely, Sebastian Casino Representative Caxino

user avatar

Loads fast, good selection of games, fast payouts once verified. Bonuses are not much but I like that. Fast response at customer service.

Very difficult to get verified to claim winnings. I had to send 20 pieces of documentation that took over a month. Would have been 9 stars if they didn't put me through this stress.

Dear KELLYSCOLES, We appreciate your review that you have left. I am really happy to hear that you like our site and our selection of games as well as our support. It is unfortunate to hear about the KYC issues you have had with claiming your wins. Unfortunately I am unable to comment in more detail on this forum, as it is a third party site. Therefore I cannot confirm or deny any information about the specific ongoing KYC process, but please rest assured that we operate according to the guidelines set by the relevant authorities. Either way I want to thank you again for the nice and honest review and to wish you a lovely weekend! Sincerely, Sebastian Casino Representative Caxino

user avatar

I love Caxino.com, as I do Rootz casinos for the following reasons:

They are lightning fast at paying out! (except for the verification stage). I love their game selection! All the support staff I have spoken to have been polite and professional!

Once you have been playing a while and progress quite far their rewards system is actually very good! The free spins and other bonuses you receive are relevant to your stake. Having used Caxino and its sister sites for a while I trust them completely and don't have any anxiety waiting to be paid or anything like that.

They are the only online casino brand I am going to use going forward

The only negative thing I would have to say is that initially, you do not need to supply verification, as per their policies they will approve deposits and withdrawals up to €2000 before needing verification, when this verification is requested it can take around 4 days for it to be processed and there is no option to lock your withdrawal in this time.

If you are asked for verification, they are a trustworthy casino, set your loss limit to €1 and give them time, you will get your money.

Dear ROWANVELLA, Thank you for leaving such a lovely review of our site. I am very happy to hear that you like our fast payouts, our game selections and that our support staff has been polite and professional with you. I am also delighted to hear that you like our bonus system. Unfortunately, the verification process may take some time but our relevant department tries to check the documents as fast as possible to verify your account. Also once you have verified your account you do not have to verify your account anymore unless you use another payment method or if some document expires. I want to thank you again for this nice review and to wish you a wonderful day! Sincerely, Sebastian Casino Representative Caxino

user avatar

I love this site and received my winnings the following day after writing my last review, even though my winnings were only $380, I received $355 by the time it reached me because of the swift currency exchange. I was still happy with that. I can def trust Caxino to pay out their winnings as long as you abide by the casino's terms and follow rules. then everything will be fine. Plus it gives no deposit spins and bonuses randomly to those that become loyal members so I absolutely love this site Love the games also.
I wish I had nominated this site for the ask gamblers award because they so deserve it sorry guys will do next reward comes I will def be nominating you for being the best casino site I've played.

Dear DEEMOTU06, Thank you for leaving this review, we appreciate it a ton! I'm glad to hear that you received your withdrawal quickly after your previous review, it's indeed a relief to know that. Unfortunately the SWIFT currency exchange fee is not something we can avoid, thank you very much for your understanding regarding this. I don't have much to add after your last review, but I'm more than glad to hear that things are working out and you're enjoying your services. For us it's enough that you play with us and are satisfied with our site, so no nomination is required, but of course we'd greatly appreciate it if you'll remember Caxino when nominations are being given the next time around! Thank you again for leaving us a follow-up review, DEEMOTU06! We appreciate it a great deal. Wishing you a fantastic week! Sincerely, Sebastian Casino Representative Caxino

user avatar

Top casino. No second thoughts. Excellent: 1. Verification. 2. Fast approvals-max one day. 2. Full chat support.
I accidentally won huge and late on became a vip. They did not shy away from paying me my money. I don't have to worry if they pay.
Bonuses they give are non sticky and generally 35X wagering. Very less number of restricted games while playing with bonus ( not like those N1 casinos or mrbit casino where they restrict you playing almost all games)
They give birthday bonuses.
Excellent rewards and occaonal surprise cash drops for vip and non vip players. I love this. Same applies to their other casino Wildz. Mostly the same on wheelz. I am not vip on wheelz yet.( Vip players get cashback on weekly losses upto 10 percent)

Honestly, they are a flawless casino. I did not had a single bad experience. Really. They are much better than all other casinos and I think they should be ranked 1.

Dear ORACLEFINITYX15, Thank you for leaving us such a detailed review, we appreciate it a ton! I hope you're well. I'm happy beyond measure to hear that your experience with us at Caxino has been top-notch! We are proud to hear that we've succeeded in delivering a great service, we put in a lot of work and care in order to make your time at Caxino the best around, alongside our sister casinos Wildz and Wheelz. It's terrific to hear that you've been able to win nicely and make use of our various bonuses and wide variety of games from different providers, our only goal is to always go above and beyond expectations in every aspect! At this point I'd like to thank you again for leaving such a nice review for us, ORACLEFINITYX15! Wishing you a wonderful August! Sincerely, Sebastian Casino Representative Caxino

user avatar

I really enjoy this casino site with great games and bonuses etc. It has more bonuses than other casinos and more game providers to choose from. Would be great and even better if they had the Konami game provider like the all aboard games that will make it even fantastic and even better than other sites because no other online casino has this game. I will give a much higher rating once I know it pays out

Waiting for my payout to show up in my bank account. Withdrew winnings Monday last week which was processed and approved and paid out the same day and still haven't received winnings. It states 0-5 working days but still nothing. Hopefully, tomorrow will see.

Dear DEEMOTU06, Thank you very much for writing this review of our site! We do always appreciate the feedback. We're happy to hear that you've been happy with Caxino so far, we're always delighted to know of great customer experience. Thank you for the suggestion of adding Konami products to our game catalogue, at least with a quick googling it unfortunately does not look like Konami Gaming holds an MGA license, which we operate under. Maybe one day if they obtain this license, we'll be able to add their games to our catalogue! Fingers crossed! Based on what you said about your withdrawal, it should definitely have arrived by now. If you still have not received anything, please contact either your bank or our customer support via live chat or email so we'll be able to investigate the matter. Unfortunately we cannot look into it via this forum. I hope the funds arrived already, please do not hesitate to contact us should you have any queries! Our customer support team is always more than happy to help you. Thank you again for leaving this review, it is much appreciated. Wishing you a lovely rest of your week, DEEMOTU06! Sincerely, Sebastian Casino Representative Caxino

user avatar

Everything vip manager is awesome, plenty of wins, payouts are as quick as they can be. Verification no dramas there either bonuses all the time if you're a v.i.p

Nothing u can't beat all rootz casinos I don't have anything negative to say. Seriously these rootz casinos are the only ones I will play as I trust them and that's saying alot

Dear CHF666, Thank you for taking the time to leave a review! We do appreciate it quite a bit. It makes us happy to hear that you've had an all-around excellent experience with us at Caxino. We take great pride in the service we offer and our VIP managers, along with the rest of the staff, work hard to make your time at Caxino superb. It's of course always great to hear that you've gotten lucky and won some money, as well as that the withdrawal & verification procedures have been swift and successful. Thank you again for writing this review of Caxino, CHF666! We truly appreciate it! Wishing you a lovely rest of your week! Sincerely, Sebastian Casino representative Caxino

user avatar

Caxino Casino News

Read all news about Caxino Casino, check for updates and stay tuned for exclusive bonuses.

Get in on Playson's $120K Friday Weekly Tournaments at Caxino!
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You can enjoy that Friday feeling every week at Caxino Casino as they are flashing the cash! One of the leading software providers, Playson, has $120k in the prize fund, and to take part, you have to play selected Playson-powered online slots.Get That Flashy Friday FeelingThe tournaments are well underway at Caxino Casino, but there is still plenty more cash to go around.The casino is putting $3,000 into the weekly prize pot, and the tournaments will run until 25 November 2022.Don't Forget to Take PartThe first two tournaments are already done and dusted, but there are still eleven left, including today's tournament, which is taking place right now.Make your weekends extra magical when you play online slots powered by Playson as each event has a total prize pot of €10,000.To get your name out there, all you have to do is play selected slots. You will earn points each time you play, and no minimum bet is required.Points will be calculated round by round, and you will receive 100 points for every €1 you bet, regardless of whether it was a winning or losing wager.If you are a lucky winner, you will receive your cash prize as a withdrawable fund into your casino account within 72 hours after the end of each round.Full terms and conditions are available at the casino; once you've read these, you're ready to get involved!

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