Caxino Casino

Caxino: Reel-y Good Times!

Alright, let's take a fresh take on Caxino Casino, shall we? Buckle up for a breezy night stroll through this online Rootz amusement park!

Caxino Casino, the plucky sibling in a family of online Rootz casinos, has been carving out it's own niche alongside Wildz and Wheelz. But now it's merged together as one account for all Rootz casinos.

I was lured in by their intriguing welcome offer of 100% match bonus and 100 free spins. Sounds great, right? Well, hold on there! These spins are doled out like breadcrumbs, 10 per day for 10 days. It's as if Caxino is playing hard to get, making us come back daily like we're on some sort of gambling pilgrimage. Why can't we players have the entire 100 free spins at once, we gave you our deposits in full!

With my deposit burning a hole in my virtual account, I set my sights on Jammin Jars 2, persistently determined to crack open that Gigajar feature. I rode that fruit-filled frenzy all the way to max collection, but let's just say the juice wasn't quite worth the squeeze. 😉

Now, here's where things get interesting. Despite my fruit-filled frustrations, Lady Luck decided to blow me kisses of fortune. My total deposits of $4063.73 and withdrawals of $6275.58, I waltzed away $2211.85 richer in a span of 2022 - 2024. Talk about a satisfying tongue after the kisses!

The cashouts? Faster than a cheetah pouncing on it's next meal! From pending to processed, the money hit my account, usually within a day or two but most often it's within a couple of hours about 9hrs if it does.

I'll be honest, my head's been turned by the shiny new Spinz. But don't count Caxino out just yet! I'll be back to take Runner Runner Megaways for a spin, since Spinz seems to have a bit of a hiccup with that particular game there.

I'd give Caxino a solid 9 out of 10. It may not have all the bells and whistles of it's flashy new sibling, but it's got enough tricks up it's sleeve to keep this gambler coming back for more slotting adventures. Just please don't tell Spinz I said that, I wouldn't want to make it jealous!

You really want to know why Caxino is missing a star? It's because before the update I had a max Gigajar filled to the top. When they updated everything my max collection on Jammin Jars 2 has been reset. All my bets and efforts have caused me to avoid Caxino because of that situation. I don't think support is able to help me get my progress back!

I have been apart of the Caxino Extra vip for 3yrs and I thoroughly enjoy getting my 🎁 I am from New Zealand and the Skrill withdrawal method is instant so that's such a big advantage to be in Caxino Extra. I would highly recommend Caxino and any sister sites as overall they all deserve recognition.

There's nothing I could say I dislike about Caxino however I would love to suggest a system where a player can transfer to there own account in the other sister sites.

Caxino Casino

1 year ago

Hi Thelmachch,

We are happy to hear that you have liked our sites and enjoy your time with us.

I am glad we can offer you fast withdrawals and that you like our sister sites also.

Regarding your improvements I will forward this if this could be a possibility in the near future.

Otherwise I wish you a lovely day!

Sincerely,
Sebastian
Customer Representative
Caxino

I am Canadian, and most of the casinos out there are going full abuse of KYC rules, and lots of them simply feel like slots are not acting normal, like laggy/not random/rtp? Not on caxino, I was literally surprised by the fact that slots don't lag out there, no suspicious feeling while playing and I got some bonus on slots I did not bonus for ages on other sites. Overall it feels very fair. I gotta say it was my best experience with an online casino since a while. I won some, I did a cashout yesterday and received an email today saying deposit is approved and sent. No waiting. THX for being the minority treating customers so well. I will come back for sure. Also visa works there. Which is amazing! Great experience.

Not much, they miss some providers. But got a good selection of games anyways. Really nothing negative to say about this casino. My best experience at an online casino since a while... I'm not feeling scammed like so many others or treated incorrectly. Thank you for the great service.

Appealing website. They have games that are rare on other website. I thought I was going to like their method to progress through levels. They have live chat.

Canadians: Don't waste your time with this casino. Poor customer service. Got my account blocked after one payment through interac e-transfer the safest payment method to make sure it's coming from your own account out there and getting paid back easily.) Unbelievable. Would not recommend this website to have fun.

Caxino Casino

3 years ago

Dear NK514,

Thank you for your review. 

When it comes to the payments, our relevant department has to follow set regulations and there could be multiple reasons, why your account was blocked after the Interac payment; however, accounts will not be blocked without any valid reasons.



We are sorry to hear you have not had a good experience with our customer service, however, you are always welcome to contact us and we are determined to change your experience for the better - especially if you feel you have not gotten clear information regarding your account, you can send us an email or contact us via the Live Chat and we can look into it.



We are happy to hear you like our website and selection of games, as well as the level-up system!



Wishing you a good day forward!



Sincerely,

Sebastian
Casino Representative
Caxino

Loads fast, good selection of games, fast payouts once verified. Bonuses are not much but I like that. Fast response at customer service.

Very difficult to get verified to claim winnings. I had to send 20 pieces of documentation that took over a month. Would have been 9 stars if they didn't put me through this stress.

Caxino Casino

3 years ago

Dear KELLYSCOLES,

We appreciate your review that you have left. I am really happy to hear that you like our site and our selection of games as well as our support.

It is unfortunate to hear about the KYC issues you have had with claiming your wins. Unfortunately I am unable to comment in more detail on this forum, as it is a third party site. Therefore I cannot confirm or deny any information about the specific ongoing KYC process, but please rest assured that we operate according to the guidelines set by the relevant authorities.

Either way I want to thank you again for the nice and honest review and to wish you a lovely weekend!

Sincerely,

Sebastian
Casino Representative
Caxino

I love Caxino.com, as I do Rootz casinos for the following reasons:

They are lightning fast at paying out! (except for the verification stage). I love their game selection! All the support staff I have spoken to have been polite and professional!

Once you have been playing a while and progress quite far their rewards system is actually very good! The free spins and other bonuses you receive are relevant to your stake. Having used Caxino and its sister sites for a while I trust them completely and don't have any anxiety waiting to be paid or anything like that.

They are the only online casino brand I am going to use going forward

The only negative thing I would have to say is that initially, you do not need to supply verification, as per their policies they will approve deposits and withdrawals up to €2000 before needing verification, when this verification is requested it can take around 4 days for it to be processed and there is no option to lock your withdrawal in this time.

If you are asked for verification, they are a trustworthy casino, set your loss limit to €1 and give them time, you will get your money.

Caxino Casino

3 years ago

Dear ROWANVELLA,

Thank you for leaving such a lovely review of our site.

I am very happy to hear that you like our fast payouts, our game selections and that our support staff has been polite and professional with you. I am also delighted to hear that you like our bonus system.

Unfortunately, the verification process may take some time but our relevant department tries to check the documents as fast as possible to verify your account. Also once you have verified your account you do not have to verify your account anymore unless you use another payment method or if some document expires.

I want to thank you again for this nice review and to wish you a wonderful day!

Sincerely,

Sebastian
Casino Representative
Caxino

I love this site and received my winnings the following day after writing my last review, even though my winnings were only $380, I received $355 by the time it reached me because of the swift currency exchange. I was still happy with that. I can def trust Caxino to pay out their winnings as long as you abide by the casino's terms and follow rules. then everything will be fine. Plus it gives no deposit spins and bonuses randomly to those that become loyal members so I absolutely love this site Love the games also.
I wish I had nominated this site for the ask gamblers award because they so deserve it sorry guys will do next reward comes I will def be nominating you for being the best casino site I've played.

Caxino Casino

3 years ago

Dear DEEMOTU06,

Thank you for leaving this review, we appreciate it a ton!

I'm glad to hear that you received your withdrawal quickly after your previous review, it's indeed a relief to know that. Unfortunately the SWIFT currency exchange fee is not something we can avoid, thank you very much for your understanding regarding this.

I don't have much to add after your last review, but I'm more than glad to hear that things are working out and you're enjoying your services. For us it's enough that you play with us and are satisfied with our site, so no nomination is required, but of course we'd greatly appreciate it if you'll remember Caxino when nominations are being given the next time around!

Thank you again for leaving us a follow-up review, DEEMOTU06! We appreciate it a great deal. Wishing you a fantastic week!

Sincerely,

Sebastian
Casino Representative
Caxino

Top casino. No second thoughts. Excellent: 1. Verification. 2. Fast approvals-max one day. 2. Full chat support.
I accidentally won huge and late on became a vip. They did not shy away from paying me my money. I don't have to worry if they pay.
Bonuses they give are non sticky and generally 35X wagering. Very less number of restricted games while playing with bonus ( not like those N1 casinos or mrbit casino where they restrict you playing almost all games)
They give birthday bonuses.
Excellent rewards and occaonal surprise cash drops for vip and non vip players. I love this. Same applies to their other casino Wildz. Mostly the same on wheelz. I am not vip on wheelz yet.( Vip players get cashback on weekly losses upto 10 percent)

Honestly, they are a flawless casino. I did not had a single bad experience. Really. They are much better than all other casinos and I think they should be ranked 1.

Caxino Casino

3 years ago

Dear ORACLEFINITYX15,

Thank you for leaving us such a detailed review, we appreciate it a ton! I hope you're well.

I'm happy beyond measure to hear that your experience with us at Caxino has been top-notch! We are proud to hear that we've succeeded in delivering a great service, we put in a lot of work and care in order to make your time at Caxino the best around, alongside our sister casinos Wildz and Wheelz.

It's terrific to hear that you've been able to win nicely and make use of our various bonuses and wide variety of games from different providers, our only goal is to always go above and beyond expectations in every aspect!

At this point I'd like to thank you again for leaving such a nice review for us, ORACLEFINITYX15! Wishing you a wonderful August!

Sincerely,

Sebastian
Casino Representative
Caxino

I really enjoy this casino site with great games and bonuses etc. It has more bonuses than other casinos and more game providers to choose from. Would be great and even better if they had the Konami game provider like the all aboard games that will make it even fantastic and even better than other sites because no other online casino has this game. I will give a much higher rating once I know it pays out

Waiting for my payout to show up in my bank account. Withdrew winnings Monday last week which was processed and approved and paid out the same day and still haven't received winnings. It states 0-5 working days but still nothing. Hopefully, tomorrow will see.

Caxino Casino

3 years ago

Dear DEEMOTU06,

Thank you very much for writing this review of our site! We do always appreciate the feedback.

We're happy to hear that you've been happy with Caxino so far, we're always delighted to know of great customer experience. Thank you for the suggestion of adding Konami products to our game catalogue, at least with a quick googling it unfortunately does not look like Konami Gaming holds an MGA license, which we operate under. Maybe one day if they obtain this license, we'll be able to add their games to our catalogue! Fingers crossed!

Based on what you said about your withdrawal, it should definitely have arrived by now. If you still have not received anything, please contact either your bank or our customer support via live chat or email so we'll be able to investigate the matter. Unfortunately we cannot look into it via this forum. I hope the funds arrived already, please do not hesitate to contact us should you have any queries! Our customer support team is always more than happy to help you.

Thank you again for leaving this review, it is much appreciated. Wishing you a lovely rest of your week, DEEMOTU06!

Sincerely,

Sebastian
Casino Representative
Caxino

Everything vip manager is awesome, plenty of wins, payouts are as quick as they can be. Verification no dramas there either bonuses all the time if you're a v.i.p

Nothing u can't beat all rootz casinos I don't have anything negative to say. Seriously these rootz casinos are the only ones I will play as I trust them and that's saying alot

Caxino Casino

3 years ago

Dear CHF666,

Thank you for taking the time to leave a review! We do appreciate it quite a bit. It makes us happy to hear that you've had an all-around excellent experience with us at Caxino. We take great pride in the service we offer and our VIP managers, along with the rest of the staff, work hard to make your time at Caxino superb.

It's of course always great to hear that you've gotten lucky and won some money, as well as that the withdrawal & verification procedures have been swift and successful.

Thank you again for writing this review of Caxino, CHF666! We truly appreciate it! Wishing you a lovely rest of your week!

Sincerely,

Sebastian
Casino representative
Caxino

The casino has a large selection of providers and slot games to choose from. The site is also easy to use and depositing couldn’t be easier as there is an option there on the corner screen at all times.

Couldn’t play live casino as my bet was canceled every time I tried. The agent stated the technical team would contact me shortly to resolve however nothing was done to help. Live support also quite rude and unprofessional. I wouldn’t recommend it at all.

Caxino Casino

3 years ago

Dear Garethb2018,

I hope you are well. Thank you for taking the time to leave a review; we appreciate your feedback, it is very valuable to us. I'm sorry to hear that you experienced trouble with placing bets during your stay at Caxino, unfortunately our customer support is not always able to resolve such problems without forwarding it to the relevant department to be investigated. Again, we're very sorry to hear that your live chat experience was not satisfactory! I hope your user experience will be better if you do ever decide to give us a second chance.

Wishing you a lovely week, Garethb2018!

Sincerely,

Sebastian
Casino Representative
Caxino

Caxino casino is a casino that I joined a few months ago. I first saw them on some forums being recommended as a new casino and then upon a small research, I found out that they were a sister casino to Wildz- which I had only had great experiences with. Therefore without much of a thought, I signed up at the casino.

When I joined them first, I used their welcome bonus offer. The bonus offer was quite attractive since it gave a 100% bonus and 100 free spins on top with only 35x wagering. Initially, I wasn't doing well and my balance was nearly done when I managed to get a few "rescue" wins that kept me afloat. Later the same day I met the wagering requirements. I had played my first set of free spins but didn't win anything from them and decided to request a withdrawal. I verified my account which took about 24 hours and my withdrawal arrived to my card in a few days. In the meantime I also went back to the casino for 9 consecutive days to play my remaining sets of free spins- but the best result I had was a 5eur win from them.

Since then I've played there a few more times and really enjoy it. Their mobile casino is very friendly- everything is easy to find and I haven't experienced lagging or any technical issues. I have spoken to their live chat a few times and they're always friendly and responsive, which is a plus. 

All in all, Caxino casino is a quite interesting casino and I do like them. I think that their welcome bonus offer has really good terms, but aside from that, I think they are a good fit for rewards fans. So far I have only claimed the welcome bonus but I have had several sessions with real-money deposits and I like the fact that you can level up and earn rewards. So far I have only had pleasant experiences with them, they have many good game providers and their support is nice.

Caxino Casino

4 years ago

Dear Blondie,

Thank you for leaving a review! We couldn't be happier to hear that your Caxino experience has been smooth and you've even been able to withdraw some winnings from our welcome offer.

We take great pride in providing a state-of-the-art platform for you to enjoy and it brings us great joy to hear your experience has been smooth and without a hitch!

Thank you again for leaving a thought-out review of Caxino, we really do appreciate it.

Wishing you a great week and good luck with your games, Blondie!

Sincerely,

Sebastian
Casino Representative
Caxino

Everything about Caxino is excellent. I 'have cashed out and it was fast and not hassle at all. THE GAME SELECTION IS GREAT and new slots are added frequently so there is always something new too spin.

The only thing I would change is to have more frequent bonuses available. There really is nothing to dislike. Great customer support and easy to navigate site.

Caxino Casino

4 years ago

Dear Karmen77,

Thank you for taking the time to leave a review here, we appreciate it! I'm glad to hear that your Caxino experience has been impeccable, we work hard and strive to provide the best experience possible.

Thank you also for your great feedback regarding the bonuses, I have forwarded it to the relevant department.

Best of luck with the games, wishing you a lovely rest of your week, Karmen77!

Sincerely,

Sebastian
Casino Representative
Caxino

They pay out. I’ve deposited a lot of money and wagered a total of 16k at this casino I’m not surprised they paid me out a couple times so far. Recent received etransfer of a $180 Winning and still waiting on 2.4k. Been 3 business days. Longer than usual. But to be expected. They don’t like paying us players out big fast.

Hard to win like any real life casino. Doing some Smart betting and small betting along with patience might lead a player to success though like it has for me.

Caxino Casino

4 years ago

Dear Vickywins,

Thank you for leaving us a review! We're happy to hear you have been able to withdraw your winnings, it's always great when someone wins such amounts.

We're sorry to hear that your withdrawal has taken perhaps more than usual! Unfortunately we cannot comment on your individual withdrawal here, but please note that in general, depending on your selected withdrawal method, it may take even five banking days for the funds to arrive after being sent out by us and we unfortunately have no control over this. Please get in contact with our customer support any time you like if you have questions regarding your withdrawal, they're always more than glad to help!

Kind regards,

Sebastian
Casino representative
Caxino

- There are lots of games.
- Everything is easy to find and registration is quickly and easy.
- Support is available 24/7.
- You have to verify with IDIN which is quick and easy.
- Good legislation

- Only bonus available with ''gammification'', no cashback or deposit bonusses (only the 1st deposit)
- Support wouldn't add bonus manually
- Support only closed my account when requested SE
- No cashback
- RTP is low on Cuxino
- The screen is quite small when playing a game.
- Felt unappreciated by supports reactions

Caxino Casino

4 years ago

Dear Skephan,

Thank you for taking the time to leave a detailed review!
We're glad to hear you've found Caxino's registration and verification process to be seamless and that you appreciate our efforts with regulations and having live support available around the clock!

On the other hand, we're sad to hear that your Caxino experience has not been as stellar as we strive for it to be. As you mentioned, we have an automated Gamification-based system in place which rewards the player with bonuses based on their activity. The rewards are automatically adjusted by the system and any free spins are determined by the bet sizes and games favoured by the player over time. Unfortunately with this system in place, our customer support team is not authorized to give out bonuses on request, we're very sorry to hear that this has not been your preferred way of receiving bonuses for your activity.

We do sometimes offer cashback chips, the players have a chance of obtaining them either through levelling up or from different promotions, which may pop up from time to time. In addition, customers involved in our Caxino Extra program are also entitled to a weekly 20% Cashback on their past week's net losses. We are constantly monitoring active customer accounts which may fill the requirements of joining the Caxino Extra program.

As you mentioned the RTP of games on Caxino being low, I would like to take the chance to mention that the games are the same products you'd find on other casinos offering the same game in their catalogue and provided for us to use by independent game providers. The general RTP and compliance of the games is also monitored by the relevant regulatory bodies (such as MGA), and we cannot affect the outcome of game rounds.

In regards to the account closure issue, small screen and being left feeling unappreciated by our customer support team, We're terribly sorry to hear such feedback being necessary! Unfortunately we cannot look further into them on this forum. In order for us investigate the matters in more detail, we would kindly ask you to contact our customer support team, who will be happy to help you with any questions related directly to your account and personal site experience.

Thank you again for your feedback, Skephan. It's highly important for us to know how we're doing.

Kind regards,

Sebastian
Casino Representative
Caxino

Super fast payouts, lots of games, rewards for leveling up are huge (depending on betsize), live chat, big wins, site layout, promotions, deposit methods.

Not much at all except verification took a very long time, and that you can't save you're favorite slots to play them again- there is a "last played" on your homepage but you can't make your own curated list!

Caxino Casino

4 years ago

Dear Remyxoxo,

Thank you for taking the time to review our site. We're glad to hear that you've enjoyed your time with us!

We're sorry to hear your verification process took longer than expected, hopefully everything has been sorted out with it. Depending on the amount of documents in queue, the processing time may stretch a bit at times, but we work extremely hard to process everything within a good time frame. We are also constantly growing both as a site and an operation, and are expanding our team in order to match the great popularity of the site. We have already been able to cut the wait down to size quite nicely.

Thank you for your feedback regarding the "favourite games" option. The feedback has been forwarded to the relevant department, who will see if we are able to implement such a feature at some point in the future. Fingers crossed!

Kind regards,

Sebastian
Casino representative
Caxino